Grayhawk Home’s initial response to the homeowner’s complaint remains the same To support our position, a copy of the letter from Travelers Property Casualty Insurance Company dated 4/11/is attached Ms [redacted] submitted a casualty claim to her homeowner’s insurance company for a loss experienced on March 5, The loss was paid but never repairedMs [redacted] made another claim with her homeowner’s insurance company with a date of loss of April 1, That claim was denied by her insurer noting that the prior damage had not been repaired and the damage worsened The receipts Ms [redacted] provided show a plumbing repair made on 4/14/and a roof inspection made on 4/1/ Neither receipt indicates repairs were made for water damage Grayhawk Homes is not responsible for water damage that occurred two years ago in which the homeowner received payment from her insurance company Grayhawk Home’s limited warranty does not cover roof leaks after the first year of home ownership Ms [redacted] closed on her home on 4/16/ We consider this matter closed
May 8, Revdex.com 12th Street PO box Columbus, GA Re: BB Case [redacted] Dear Ms [redacted] : In response to the above referenced case, Grayhavvk Homes has made a good faith effort to resolve this issue with the homeownerIt is our opinion that a spring has developed in the embankment behind the home, probably due to excessive rainfall in recent monthsEven though this is a non-warrantabie item, to mitigate the situation, we made an offer to the homeowner to provide builder cost on labor and materialsIn addition, we would manage the installation of a French drain to ensure it is installed properlyThe homeowner has refused our offer We stand by our offer of assistance if the homeowner decides to accept Respectfully, [redacted] Office Manager
Grayhawk Homes has been in contact with this homeowner We have been out to look at the hill, and we will be meeting with the homeowner next week to discuss options
This home is out of warranty with Grayhawk Homes I have however been out to access, the issues are cosmetic and not structural Cracks are within standard construction tolerances, no further action will be taken [redacted] Chief Operating OfficerGrayhawk Homes
I have had a horrible experience working with Grayhawk HomesI would not recommend them to anyoneIf you choose to do business with them in spite of this warning, do yourself a favor and don’t sign any documents, or give them any earnest money before you have the contract examined by your banker, and/or lawyerThey have proved to be unprofessional and unethical in their business practices, and so far, they have been completely unwilling to make any effort to resolve my complaint, and have flatly ignored my concerns and denied any responsibility Note that the difficulties I have experienced with this company relate only to “Build on your land” homes I have no comment on the pre-built homes in their subdivisionsWhen I first contacted Grayhawk Homes to inquire about building on our property, I was told that the first step that I should take was to obtain preapproval for financing for a construction loan before further discussionI followed this instruction and did just thatI was approved for financing through a reputable bank in Auburn, ALI was never told anything about any extraordinary funding requirements by Grayhawk HomesAfter this we proceeded to have further discussions and meetings on the build site, and at their officeOn November 17-18, 2015, my loan officer made contact with the Grayhawk Homes salesperson and sent them a copy of the draw schedule utilized by the BankAt that time the salesperson replied that they would need “15-20% down payment” up front before construction beganMy banker was taken back by this unusual demand, and he called me to let me know that due to my excellent credit and equity position that they could in fact loan this large down payment, but he cautioned me that it was a major departure from banking or building practice to do so, and risky on my part I went ahead with the project in spite of the unusual down payment requestWhen I was signing the contract, we came to the page that listed the draw schedule required by Grayhawk HomesWhen I saw the draw schedule, I asked the salesperson if my loan officer had been given this schedule, and if he had agreed to it(I knew they had communicated back and forth about the arrangements at that time.) The salesperson assured me that he had seen it and was okay with itIt turned out that it wasn’t until a couple of weeks later when my loan officer was working on the closing that my banker was informed of the rest of the draw schedule, and my loan officer had NOT been told about the rest of the required funding schedule that is demanded by Grayhawk Homes- only the initial up front drawI was shocked that I had been so grossly misinformed by the salesperson I obtained copies of the emails between my loan officer and the Grayhawk Homes that prove the fact that no specific draw schedule had been mentioned to my loan officer up until that timeThe draw schedule required by Grahawk Homes is as follows: 20% pre construction 20% at completion of foundation 20% at completion of framing 20% at completion of sheetrock 20% at completion of cabinets/countertops I challenge you to call ANY bank and ask if they would be willing to fund a build with this funding schedule The issue that banks will have with this schedule is that at any given point during the construction process, the builder is at least 20% paid aheadAt some points in the process it is considerably more than thatIt’s wonderful for the builderThe problem is that it’s too risky for both the bank and the borrower Due to my inexperience in building/construction loans, I did not recognize at the time that the draw schedule was anything out of the ordinaryAlso, I assumed that a company of the size of Grayhawk Homes (homes per year) would have a fairly standard business model so I did not further question the scheduleI was repeatedly told by the sales person as well as the owner himself that I should just “trust them”So I did So when my banker was getting the paperwork ready for the closing, he was finally given a copy of the sheet that listed the draw schedule required by Grayhawk Homes, he contacted me right away and told me they would not be able to fund the project in that manner without violating their banking regulations, which have been in place for years, (post housing crisis) and are consistent with lending regulations at ALL reputable banksWhen I told the salesperson at Grayhawk of this development, he told me that Keystone Bank was just being hyper conservative, and that it should be a "no brainer" for any banker to fund the project in this mannerSo I then called several banks in the area and asked if any of them would consider funding a build with the draw schedule required by Grayhawk HomesThey unanimously told me that they had never done business with any other builders with this funding schedule, nor would they ever do so for any builderOne banker I called told me that they had once done a construction loan with Grayhawk Homes, but it was a nightmarish experience for the customer as well as the bank and that they would never again do business with Grayhawk Homes so long as they maintained this peculiar funding schedule Grayhawk Homes then suggested that I should seek financing with a community bank in local to them So I called that bank, and asked them how they funded construction loansThey told me they only pay draws after each category of the project has been completed to the satisfaction of the customer(Exactly the same system as my bank.) When I told them that I was working with Grahawk Homes, they changed their tune right away and told me that the owner of Grayhawk Homes was quite strong financially(I noted that the representative seem to be quite familiar with the largeness of his accounts.) They said that due to this, they were willing to bend their regulations to work on his termsWhat this revealed to me is that if even if I were to go through the entire process of reapplying for a new construction loan through this bank, (Which is uncalled-for given the circumstances) they would be more concerned with catering to the builder than to me the customer, who would be the one actually responsible for the loanTo me this represented an enormous conflict of interests, which might remove any last vestige of security I would have in the event of a difficultySo due to the tremendous imbalance of risk between parties, as well as the failure of the contractor to disclose relevant conditions to appropriate parties in the proper sequence before the contract was signed, my bank rejected the proposal to fund the project for me as long as Grayhawk Homes insisted on this extraordinary funding scheduleAfter my bank told me that they would not be able to fund the project on these bizarre terms, I realized that I had no reasonable choice but to cancel the contractSo I politely asked Grayhawk homes to refund my earnest money that I had paid them in good faith that they would be willing and able to build my house with the construction loan that I had obtained at their requestThey flatly refusedSo I filed a complaint with the Revdex.com to attempt to resolve the issue I received two very brief replies from Grayhawk Homes that didn’t even answer the concerns that I had raised, that basically just said that I had signed the contract, so it was my problemThey also said that they had suggested a couple of banks after my bank refused to fund the build that would work with the funding schedule they wantThe problem is that they never told me about the unusual nature of the funding schedule BEFORE I applied for a loan I think that most people would agree that it is absurd that I should have to go through the entire process of reapplying for a new loan with a different bank when I was misinformed by the sales representative who told me that my lender had been informed of the funding schedule required by Grayhawk Homes and had agreed to itNot to mention that my only option would be to get financing from a bank that seems to have a sketchy insider deal going on with the builder After this, the Revdex.com closed the file as having been “addressed, but the customer remains dissatisfied” In the contract, my bank is listed as the lending institution through which construction financing would be provided to execute the contractGrayhawk Homes signed the contract to build with this bank listed as my lender, AFTER having been in communication with them about the details of the loan I knew at the time I signed the contract, that Grayhawk Homes had been fully informed of Keystone Bank’s funding scheduleUnlike me, they signed the contract knowing very well that their funding requirements would never be compatible with those of Keystone BankGrayhawk Homes did not give Keystone Bank their full funding requirements until AFTER I had signed the contract! When this came to the surface, they tried to accuse my bank of changing the rules in the gameThis entire fiasco could have been avoided if they had given their funding requirements to me BEFORE they sent me to secure financingThat way, I could have presented those funding requirements to the bank at the outset, so that I didn’t waste anyone’s time and money moving forward with the application that was sure to hit a roadblock right before closingThere is no way that Grahawk Homes didn’t know very well that this would present a problem after the contractThis cost me significant lost time at work, and effort in meetings with their design staff Additionally, in the contract that I signed, it states the following: "If the builder fails neglects or refuses to perform or in the event of a default of this Agreement, the Buyer may exercise any and all legal remedies available at law or equity including, but not limited to, a return of the deposit(s)." The fact that the builder misrepresented the facts to me to secure my signature on the contract, and then refused to build my house with the perfectly good financing that I had provided at their request, THEY have defaulted on the contract, and therefore I am due ALL of my good faith earnest money backNo other resolution would be equitable in light of these circumstances, and ANY ethical business would do just thatI did nothing wrong here, other than trust the salesmanWhatever you do, save yourself from getting burned, and proceed with cautionThey will be very nice to you until you sign a contract, and then you will see the ruthless side of the company
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Grayhawk has been in contact with the customer and issues addressed in letter are scheduled to be resolved no later that the date asked (1-16-15) Thanks [redacted] Office Manager ###-###-####
Grayhawk Home’s initial response to the homeowner’s complaint remains the same To support our position, a copy of the letter from Travelers Property Casualty Insurance Company dated 4/11/is attached Ms [redacted] submitted a casualty claim to her homeowner’s insurance company for a loss experienced on March 5, The loss was paid but never repairedMs [redacted] made another claim with her homeowner’s insurance company with a date of loss of April 1, That claim was denied by her insurer noting that the prior damage had not been repaired and the damage worsened The receipts Ms [redacted] provided show a plumbing repair made on 4/14/and a roof inspection made on 4/1/ Neither receipt indicates repairs were made for water damage Grayhawk Homes is not responsible for water damage that occurred two years ago in which the homeowner received payment from her insurance company Grayhawk Home’s limited warranty does not cover roof leaks after the first year of home ownership Ms [redacted] closed on her home on 4/16/ We consider this matter closed
May 8, Revdex.com 12th Street PO box Columbus, GA Re: BB Case [redacted] Dear Ms [redacted] : In response to the above referenced case, Grayhavvk Homes has made a good faith effort to resolve this issue with the homeownerIt is our opinion that a spring has developed in the embankment behind the home, probably due to excessive rainfall in recent monthsEven though this is a non-warrantabie item, to mitigate the situation, we made an offer to the homeowner to provide builder cost on labor and materialsIn addition, we would manage the installation of a French drain to ensure it is installed properlyThe homeowner has refused our offer We stand by our offer of assistance if the homeowner decides to accept Respectfully, [redacted] Office Manager
Grayhawk Homes has been in contact with this homeowner We have been out to look at the hill, and we will be meeting with the homeowner next week to discuss options
This home is out of warranty with Grayhawk Homes I have however been out to access, the issues are cosmetic and not structural Cracks are within standard construction tolerances, no further action will be taken [redacted] Chief Operating OfficerGrayhawk Homes
I have had a horrible experience working with Grayhawk HomesI would not recommend them to anyoneIf you choose to do business with them in spite of this warning, do yourself a favor and don’t sign any documents, or give them any earnest money before you have the contract examined by your banker, and/or lawyerThey have proved to be unprofessional and unethical in their business practices, and so far, they have been completely unwilling to make any effort to resolve my complaint, and have flatly ignored my concerns and denied any responsibility Note that the difficulties I have experienced with this company relate only to “Build on your land” homes I have no comment on the pre-built homes in their subdivisionsWhen I first contacted Grayhawk Homes to inquire about building on our property, I was told that the first step that I should take was to obtain preapproval for financing for a construction loan before further discussionI followed this instruction and did just thatI was approved for financing through a reputable bank in Auburn, ALI was never told anything about any extraordinary funding requirements by Grayhawk HomesAfter this we proceeded to have further discussions and meetings on the build site, and at their officeOn November 17-18, 2015, my loan officer made contact with the Grayhawk Homes salesperson and sent them a copy of the draw schedule utilized by the BankAt that time the salesperson replied that they would need “15-20% down payment” up front before construction beganMy banker was taken back by this unusual demand, and he called me to let me know that due to my excellent credit and equity position that they could in fact loan this large down payment, but he cautioned me that it was a major departure from banking or building practice to do so, and risky on my part I went ahead with the project in spite of the unusual down payment requestWhen I was signing the contract, we came to the page that listed the draw schedule required by Grayhawk HomesWhen I saw the draw schedule, I asked the salesperson if my loan officer had been given this schedule, and if he had agreed to it(I knew they had communicated back and forth about the arrangements at that time.) The salesperson assured me that he had seen it and was okay with itIt turned out that it wasn’t until a couple of weeks later when my loan officer was working on the closing that my banker was informed of the rest of the draw schedule, and my loan officer had NOT been told about the rest of the required funding schedule that is demanded by Grayhawk Homes- only the initial up front drawI was shocked that I had been so grossly misinformed by the salesperson I obtained copies of the emails between my loan officer and the Grayhawk Homes that prove the fact that no specific draw schedule had been mentioned to my loan officer up until that timeThe draw schedule required by Grahawk Homes is as follows: 20% pre construction 20% at completion of foundation 20% at completion of framing 20% at completion of sheetrock 20% at completion of cabinets/countertops I challenge you to call ANY bank and ask if they would be willing to fund a build with this funding schedule The issue that banks will have with this schedule is that at any given point during the construction process, the builder is at least 20% paid aheadAt some points in the process it is considerably more than thatIt’s wonderful for the builderThe problem is that it’s too risky for both the bank and the borrower Due to my inexperience in building/construction loans, I did not recognize at the time that the draw schedule was anything out of the ordinaryAlso, I assumed that a company of the size of Grayhawk Homes (homes per year) would have a fairly standard business model so I did not further question the scheduleI was repeatedly told by the sales person as well as the owner himself that I should just “trust them”So I did So when my banker was getting the paperwork ready for the closing, he was finally given a copy of the sheet that listed the draw schedule required by Grayhawk Homes, he contacted me right away and told me they would not be able to fund the project in that manner without violating their banking regulations, which have been in place for years, (post housing crisis) and are consistent with lending regulations at ALL reputable banksWhen I told the salesperson at Grayhawk of this development, he told me that Keystone Bank was just being hyper conservative, and that it should be a "no brainer" for any banker to fund the project in this mannerSo I then called several banks in the area and asked if any of them would consider funding a build with the draw schedule required by Grayhawk HomesThey unanimously told me that they had never done business with any other builders with this funding schedule, nor would they ever do so for any builderOne banker I called told me that they had once done a construction loan with Grayhawk Homes, but it was a nightmarish experience for the customer as well as the bank and that they would never again do business with Grayhawk Homes so long as they maintained this peculiar funding schedule Grayhawk Homes then suggested that I should seek financing with a community bank in local to them So I called that bank, and asked them how they funded construction loansThey told me they only pay draws after each category of the project has been completed to the satisfaction of the customer(Exactly the same system as my bank.) When I told them that I was working with Grahawk Homes, they changed their tune right away and told me that the owner of Grayhawk Homes was quite strong financially(I noted that the representative seem to be quite familiar with the largeness of his accounts.) They said that due to this, they were willing to bend their regulations to work on his termsWhat this revealed to me is that if even if I were to go through the entire process of reapplying for a new construction loan through this bank, (Which is uncalled-for given the circumstances) they would be more concerned with catering to the builder than to me the customer, who would be the one actually responsible for the loanTo me this represented an enormous conflict of interests, which might remove any last vestige of security I would have in the event of a difficultySo due to the tremendous imbalance of risk between parties, as well as the failure of the contractor to disclose relevant conditions to appropriate parties in the proper sequence before the contract was signed, my bank rejected the proposal to fund the project for me as long as Grayhawk Homes insisted on this extraordinary funding scheduleAfter my bank told me that they would not be able to fund the project on these bizarre terms, I realized that I had no reasonable choice but to cancel the contractSo I politely asked Grayhawk homes to refund my earnest money that I had paid them in good faith that they would be willing and able to build my house with the construction loan that I had obtained at their requestThey flatly refusedSo I filed a complaint with the Revdex.com to attempt to resolve the issue I received two very brief replies from Grayhawk Homes that didn’t even answer the concerns that I had raised, that basically just said that I had signed the contract, so it was my problemThey also said that they had suggested a couple of banks after my bank refused to fund the build that would work with the funding schedule they wantThe problem is that they never told me about the unusual nature of the funding schedule BEFORE I applied for a loan I think that most people would agree that it is absurd that I should have to go through the entire process of reapplying for a new loan with a different bank when I was misinformed by the sales representative who told me that my lender had been informed of the funding schedule required by Grayhawk Homes and had agreed to itNot to mention that my only option would be to get financing from a bank that seems to have a sketchy insider deal going on with the builder After this, the Revdex.com closed the file as having been “addressed, but the customer remains dissatisfied” In the contract, my bank is listed as the lending institution through which construction financing would be provided to execute the contractGrayhawk Homes signed the contract to build with this bank listed as my lender, AFTER having been in communication with them about the details of the loan I knew at the time I signed the contract, that Grayhawk Homes had been fully informed of Keystone Bank’s funding scheduleUnlike me, they signed the contract knowing very well that their funding requirements would never be compatible with those of Keystone BankGrayhawk Homes did not give Keystone Bank their full funding requirements until AFTER I had signed the contract! When this came to the surface, they tried to accuse my bank of changing the rules in the gameThis entire fiasco could have been avoided if they had given their funding requirements to me BEFORE they sent me to secure financingThat way, I could have presented those funding requirements to the bank at the outset, so that I didn’t waste anyone’s time and money moving forward with the application that was sure to hit a roadblock right before closingThere is no way that Grahawk Homes didn’t know very well that this would present a problem after the contractThis cost me significant lost time at work, and effort in meetings with their design staff Additionally, in the contract that I signed, it states the following: "If the builder fails neglects or refuses to perform or in the event of a default of this Agreement, the Buyer may exercise any and all legal remedies available at law or equity including, but not limited to, a return of the deposit(s)." The fact that the builder misrepresented the facts to me to secure my signature on the contract, and then refused to build my house with the perfectly good financing that I had provided at their request, THEY have defaulted on the contract, and therefore I am due ALL of my good faith earnest money backNo other resolution would be equitable in light of these circumstances, and ANY ethical business would do just thatI did nothing wrong here, other than trust the salesmanWhatever you do, save yourself from getting burned, and proceed with cautionThey will be very nice to you until you sign a contract, and then you will see the ruthless side of the company
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Grayhawk has been in contact with the customer and issues addressed in letter are scheduled to be resolved no later that the date asked (1-16-15) Thanks [redacted] Office Manager ###-###-####