[redacted]:I have reviewed the patient’s complaint. The patient was seen on 6/5/15.There was no call recorded from the patient on 6/8/15. The account was billed to insurance on 6/9/15. The patient can visit the web portal at payments.franciscanalliance.orgto request a payment receipt. I...
printed the receipt today and 1) attached to this emailresponse as well as 2) mail a copy to the patient. In the future, the patient does not need to call, the patientcan obtain from the website, however if the patient would have called, we couldhave printed and mailed. There is no call activity on this account atall. When a call is received, the representative notes the file. If the patient is certain they called on 6/8/15, please offerthe phone number they dialed, the time of day (morning or afternoon) and therepresentative they spoke to. Deb D[redacted]Franciscan Alliance/CBOCustomer Service Supervisor(219) [redacted] Phone(219) [redacted] Fax
[redacted]:I have reviewed the patient’s complaint. The patient was seen on 6/5/15.There was no call recorded from the patient on 6/8/15. The account was billed to insurance on 6/9/15. The patient can visit the web portal at payments.franciscanalliance.orgto request a payment receipt. I...
printed the receipt today and 1) attached to this emailresponse as well as 2) mail a copy to the patient. In the future, the patient does not need to call, the patientcan obtain from the website, however if the patient would have called, we couldhave printed and mailed. There is no call activity on this account atall. When a call is received, the representative notes the file. If the patient is certain they called on 6/8/15, please offerthe phone number they dialed, the time of day (morning or afternoon) and therepresentative they spoke to. Deb D[redacted]Franciscan Alliance/CBOCustomer Service Supervisor(219) [redacted] Phone(219) [redacted] Fax