Grays Harbor Inn & Suites

The guests checked in Saturday Aug6, 2016, which is the busiest day of the weekIn fact, we had only a few rooms left because it was an extremely busy day throughout townThey checked in after midnight, stayed in the room for almost hour and asked for a refundSo they clearly used the room for an hour and didn't want to payOur hotel business policy is minutes stay or night stay, you will be charged the same The room they stayed was remodeled with new carpet, maybe that smells like mildew, but its actually a new carpet smellIn this area, we have a lot of rain in the winter time, so we put moisture absorber every roomAlso because the room was remodeled, fixtures such as the shower and faucet were all in good condition The room that they stayed, we rented to many other guest, but we had no complaintsThey are insulting our property and all other guests who stay hereOur charge is proper and we have the right to charge guests who use our rooms

Complaint: [redacted] I am rejecting this response because: My credit card company was able to obtain a refund of the 535.84, but I STILL believe he should also refund the price of my one-night stay there ($66.98) to compensate for tying up so much of my money!Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you for your assistance.Sincerely, *** ***

We changed our credit card machine lately, so I made mistake at that time, I pre-authorized amount of $instead of refund
So I refunded to Mr*** credit card today Jan25,
I sent email to Mr*** with my apologies letter
Thank you
Steven K***

On Jan25, 2016, we credit refunded $to Mr*** our quest
Mr*** understand our mistake we made, when he check out
Please contact Mr***, if there is any problem or question, let me know
Thank you

Complaint: [redacted]I am rejecting this response because:
My credit card company was able to obtain a refund of the  535.84, but I STILL believe he should also refund the price of my one-night stay there ($66.98) to compensate for tying up so much of my money!Sincerely,[redacted]

The guests checked in Saturday Aug. 6, 2016, which is the busiest day of the week. In fact, we had only a few rooms left because it was an extremely busy day throughout town. They checked in after midnight, stayed in the room for almost 1 hour and asked for a refund. So they clearly used the...

room for an hour and didn't want to pay. Our hotel business policy is 10 minutes stay or 1 night stay, you will be charged the same.
 
The room they stayed was remodeled with new carpet, maybe that smells like mildew, but its actually a new carpet smell. In this area, we have a lot of rain in the winter time, so we put moisture absorber every room. Also because the room was remodeled, fixtures such as the shower and faucet were all in good condition. 
 
The room that they stayed, we rented to many other guest, but we had no complaints. They are insulting our property and all other guests who stay here. Our charge is proper and we have the right to charge guests who use our rooms.

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]