Background: My furnace was losing ignition before I called BC furnace for service, It was intermittent issue as furnace started functioning after hrsI didn't cancel the appointment as wanted technician to check the furnace and get to the root causeThe technician George showed up and could not find the issue after minsHe got mad at me during the inspection as to why I called service when there was nothing wrong with the furnaceI tried to explain it that I took a day off and wanted my furnace fixedHe mentioned pressure switch might need to be changed if this happens again and there is no way for him to get to the root cause at this ptOn my request BC furnace gave me a discount on the flat rate (charged me $instead of regular 134.99) as I had told them that they might need to come again to change the pressure switch and the technician didn't even spend full hrI had a reoccurring issue after days and this time the furnace failed to igniteI was without heat for the entire day before I called BC furnace and scheduled another appointmentI had to beg them to bring pressure switch (called times) as that was likely the issue per last visitI also went through the trouble shooting instructions and provided the feedback to them that pressure switch requires replacementMy entire family was without heat for full days when the technician *** showed up and fixed the issue within minsThe problem started when I asked the customer service not to charge me as the root cause should have been determined during the first visitThe customer service lady Jessie didn't let me talk to her boss and started misbehaving that if I don't pay the full rate plus part cost then the technician will take the part backI was scratching my head as to why I should be charged for a full hr when no trouble shooting was performed and part replacement labor should have been covered per the last visitI also tried to negotiate that I am willing to pay for difference for the labor that they gave me discount on Dec 8th plus the part cost but she didn't agree with meThe technicians are good but the customer service is very unprofessional and needs coachingIdeally a superior should have heard my complain but I was not allowed to talk to the owner Bayne or somebody higherThey are a lot of furnace companies out there that want our business and based on my recent experience BC furnace has lost me as a customerI tried to discuss this issue with the parts/accounts manager in the evening and also asked to connect me to the owner Bayne *** and he started yelling and swearing at me that they will forward my case to collection deptHe was not aware that I did pay full charges for the second visit and only wanted to have a fair conversation with the boss for resolutionAt the end I would compare BC furnance with the typical small furnace companies who are ready to rip customers off and don't value customer satisfactionThis is the first and last time I called BC furnace in my life.They will never earn my business again*** *** **
Background: My furnace was losing ignition before I called BC furnace for service, It was intermittent issue as furnace started functioning after hrsI didn't cancel the appointment as wanted technician to check the furnace and get to the root causeThe technician George showed up and could not find the issue after minsHe got mad at me during the inspection as to why I called service when there was nothing wrong with the furnaceI tried to explain it that I took a day off and wanted my furnace fixedHe mentioned pressure switch might need to be changed if this happens again and there is no way for him to get to the root cause at this ptOn my request BC furnace gave me a discount on the flat rate (charged me $instead of regular 134.99) as I had told them that they might need to come again to change the pressure switch and the technician didn't even spend full hrI had a reoccurring issue after days and this time the furnace failed to igniteI was without heat for the entire day before I called BC furnace and scheduled another appointmentI had to beg them to bring pressure switch (called times) as that was likely the issue per last visitI also went through the trouble shooting instructions and provided the feedback to them that pressure switch requires replacementMy entire family was without heat for full days when the technician *** showed up and fixed the issue within minsThe problem started when I asked the customer service not to charge me as the root cause should have been determined during the first visitThe customer service lady Jessie didn't let me talk to her boss and started misbehaving that if I don't pay the full rate plus part cost then the technician will take the part backI was scratching my head as to why I should be charged for a full hr when no trouble shooting was performed and part replacement labor should have been covered per the last visitI also tried to negotiate that I am willing to pay for difference for the labor that they gave me discount on Dec 8th plus the part cost but she didn't agree with meThe technicians are good but the customer service is very unprofessional and needs coachingIdeally a superior should have heard my complain but I was not allowed to talk to the owner Bayne or somebody higherThey are a lot of furnace companies out there that want our business and based on my recent experience BC furnace has lost me as a customerI tried to discuss this issue with the parts/accounts manager in the evening and also asked to connect me to the owner Bayne *** and he started yelling and swearing at me that they will forward my case to collection deptHe was not aware that I did pay full charges for the second visit and only wanted to have a fair conversation with the boss for resolutionAt the end I would compare BC furnance with the typical small furnace companies who are ready to rip customers off and don't value customer satisfactionThis is the first and last time I called BC furnace in my life.They will never earn my business again*** *** **
Background: My furnace was losing ignition before I called BC furnace for service, It was intermittent issue as furnace started functioning after hrsI didn't cancel the appointment as wanted technician to check the furnace and get to the root causeThe technician George showed up and could not find the issue after minsHe got mad at me during the inspection as to why I called service when there was nothing wrong with the furnaceI tried to explain it that I took a day off and wanted my furnace fixedHe mentioned pressure switch might need to be changed if this happens again and there is no way for him to get to the root cause at this ptOn my request BC furnace gave me a discount on the flat rate (charged me $instead of regular 134.99) as I had told them that they might need to come again to change the pressure switch and the technician didn't even spend full hrI had a reoccurring issue after days and this time the furnace failed to igniteI was without heat for the entire day before I called BC furnace and scheduled another appointmentI had to beg them to bring pressure switch (called times) as that was likely the issue per last visitI also went through the trouble shooting instructions and provided the feedback to them that pressure switch requires replacementMy entire family was without heat for full days when the technician *** showed up and fixed the issue within minsThe problem started when I asked the customer service not to charge me as the root cause should have been determined during the first visitThe customer service lady Jessie didn't let me talk to her boss and started misbehaving that if I don't pay the full rate plus part cost then the technician will take the part backI was scratching my head as to why I should be charged for a full hr when no trouble shooting was performed and part replacement labor should have been covered per the last visitI also tried to negotiate that I am willing to pay for difference for the labor that they gave me discount on Dec 8th plus the part cost but she didn't agree with meThe technicians are good but the customer service is very unprofessional and needs coachingIdeally a superior should have heard my complain but I was not allowed to talk to the owner Bayne or somebody higherThey are a lot of furnace companies out there that want our business and based on my recent experience BC furnace has lost me as a customerI tried to discuss this issue with the parts/accounts manager in the evening and also asked to connect me to the owner Bayne *** and he started yelling and swearing at me that they will forward my case to collection deptHe was not aware that I did pay full charges for the second visit and only wanted to have a fair conversation with the boss for resolutionAt the end I would compare BC furnance with the typical small furnace companies who are ready to rip customers off and don't value customer satisfactionThis is the first and last time I called BC furnace in my life.They will never earn my business again*** *** **
Background: My furnace was losing ignition before I called BC furnace for service, It was intermittent issue as furnace started functioning after 8 hrs. I didn't cancel the appointment as wanted technician to check the furnace and get to the root cause. The technician George showed up and could not find the issue after 30 mins. He got mad at me during the inspection as to why I called service when there was nothing wrong with the furnace. I tried to explain it that I took a day off and wanted my furnace fixed. He mentioned pressure switch might need to be changed if this happens again and there is no way for him to get to the root cause at this pt. On my request BC furnace gave me a discount on the flat rate (charged me $89.99 instead of regular 134.99) as I had told them that they might need to come again to change the pressure switch and the technician didn't even spend 1 full hr. I had a reoccurring issue after 5 days and this time the furnace failed to ignite. I was without heat for the entire day before I called BC furnace and scheduled another appointment. I had to beg them to bring pressure switch (called 4 times) as that was likely the issue per last visit. I also went through the trouble shooting instructions and provided the feedback to them that pressure switch requires replacement. My entire family was without heat for 3 full days when the technician [redacted] showed up and fixed the issue within 5 mins. The problem started when I asked the customer service not to charge me as the root cause should have been determined during the first visit. The customer service lady Jessie didn't let me talk to her boss and started misbehaving that if I don't pay the full rate plus part cost then the technician will take the part back. I was scratching my head as to why I should be charged for a full hr when no trouble shooting was performed and part replacement labor should have been covered per the last visit. I also tried to negotiate that I am willing to pay for difference for the labor that they gave me discount on Dec 8th plus the part cost but she didn't agree with me. The technicians are good but the customer service is very unprofessional and needs coaching. Ideally a superior should have heard my complain but I was not allowed to talk to the owner Bayne or somebody higher. They are a lot of furnace companies out there that want our business and based on my recent experience BC furnace has lost me as a customer. I tried to discuss this issue with the parts/accounts manager in the evening and also asked to connect me to the owner Bayne [redacted] and he started yelling and swearing at me that they will forward my case to collection dept. He was not aware that I did pay full charges for the second visit and only wanted to have a fair conversation with the boss for resolution. At the end I would compare BC furnance with the typical small furnace companies who are ready to rip customers off and don't value customer satisfaction. This is the first and last time I called BC furnace in my life.They will never earn my business again. [redacted]
I have used this company for many years but it seems things have change. BB can't do much so before you consider using them, I would suggest a review all the comments raised under both Yelp and Homestars.
Background: My furnace was losing ignition before I called BC furnace for service, It was intermittent issue as furnace started functioning after 8 hrs. I didn't cancel the appointment as wanted technician to check the furnace and get to the root cause. The technician George showed up and could not find the issue after 30 mins. He got mad at me during the inspection as to why I called service when there was nothing wrong with the furnace. I tried to explain it that I took a day off and wanted my furnace fixed. He mentioned pressure switch might need to be changed if this happens again and there is no way for him to get to the root cause at this pt. On my request BC furnace gave me a discount on the flat rate (charged me $89.99 instead of regular 134.99) as I had told them that they might need to come again to change the pressure switch and the technician didn't even spend 1 full hr. I had a reoccurring issue after 5 days and this time the furnace failed to ignite. I was without heat for the entire day before I called BC furnace and scheduled another appointment. I had to beg them to bring pressure switch (called 4 times) as that was likely the issue per last visit. I also went through the trouble shooting instructions and provided the feedback to them that pressure switch requires replacement. My entire family was without heat for 3 full days when the technician [redacted] showed up and fixed the issue within 5 mins. The problem started when I asked the customer service not to charge me as the root cause should have been determined during the first visit. The customer service lady Jessie didn't let me talk to her boss and started misbehaving that if I don't pay the full rate plus part cost then the technician will take the part back. I was scratching my head as to why I should be charged for a full hr when no trouble shooting was performed and part replacement labor should have been covered per the last visit. I also tried to negotiate that I am willing to pay for difference for the labor that they gave me discount on Dec 8th plus the part cost but she didn't agree with me. The technicians are good but the customer service is very unprofessional and needs coaching. Ideally a superior should have heard my complain but I was not allowed to talk to the owner Bayne or somebody higher. They are a lot of furnace companies out there that want our business and based on my recent experience BC furnace has lost me as a customer. I tried to discuss this issue with the parts/accounts manager in the evening and also asked to connect me to the owner Bayne [redacted] and he started yelling and swearing at me that they will forward my case to collection dept. He was not aware that I did pay full charges for the second visit and only wanted to have a fair conversation with the boss for resolution. At the end I would compare BC furnance with the typical small furnace companies who are ready to rip customers off and don't value customer satisfaction. This is the first and last time I called BC furnace in my life.They will never earn my business again. [redacted]
Background: My furnace was losing ignition before I called BC furnace for service, It was intermittent issue as furnace started functioning after 8 hrs. I didn't cancel the appointment as wanted technician to check the furnace and get to the root cause. The technician George showed up and could not find the issue after 30 mins. He got mad at me during the inspection as to why I called service when there was nothing wrong with the furnace. I tried to explain it that I took a day off and wanted my furnace fixed. He mentioned pressure switch might need to be changed if this happens again and there is no way for him to get to the root cause at this pt. On my request BC furnace gave me a discount on the flat rate (charged me $89.99 instead of regular 134.99) as I had told them that they might need to come again to change the pressure switch and the technician didn't even spend 1 full hr. I had a reoccurring issue after 5 days and this time the furnace failed to ignite. I was without heat for the entire day before I called BC furnace and scheduled another appointment. I had to beg them to bring pressure switch (called 4 times) as that was likely the issue per last visit. I also went through the trouble shooting instructions and provided the feedback to them that pressure switch requires replacement. My entire family was without heat for 3 full days when the technician [redacted] showed up and fixed the issue within 5 mins. The problem started when I asked the customer service not to charge me as the root cause should have been determined during the first visit. The customer service lady Jessie didn't let me talk to her boss and started misbehaving that if I don't pay the full rate plus part cost then the technician will take the part back. I was scratching my head as to why I should be charged for a full hr when no trouble shooting was performed and part replacement labor should have been covered per the last visit. I also tried to negotiate that I am willing to pay for difference for the labor that they gave me discount on Dec 8th plus the part cost but she didn't agree with me. The technicians are good but the customer service is very unprofessional and needs coaching. Ideally a superior should have heard my complain but I was not allowed to talk to the owner Bayne or somebody higher. They are a lot of furnace companies out there that want our business and based on my recent experience BC furnace has lost me as a customer. I tried to discuss this issue with the parts/accounts manager in the evening and also asked to connect me to the owner Bayne [redacted] and he started yelling and swearing at me that they will forward my case to collection dept. He was not aware that I did pay full charges for the second visit and only wanted to have a fair conversation with the boss for resolution. At the end I would compare BC furnance with the typical small furnace companies who are ready to rip customers off and don't value customer satisfaction. This is the first and last time I called BC furnace in my life.They will never earn my business again. [redacted]
Background: My furnace was losing ignition before I called BC furnace for service, It was intermittent issue as furnace started functioning after 8 hrs. I didn't cancel the appointment as wanted technician to check the furnace and get to the root cause. The technician George showed up and could not find the issue after 30 mins. He got mad at me during the inspection as to why I called service when there was nothing wrong with the furnace. I tried to explain it that I took a day off and wanted my furnace fixed. He mentioned pressure switch might need to be changed if this happens again and there is no way for him to get to the root cause at this pt. On my request BC furnace gave me a discount on the flat rate (charged me $89.99 instead of regular 134.99) as I had told them that they might need to come again to change the pressure switch and the technician didn't even spend 1 full hr. I had a reoccurring issue after 5 days and this time the furnace failed to ignite. I was without heat for the entire day before I called BC furnace and scheduled another appointment. I had to beg them to bring pressure switch (called 4 times) as that was likely the issue per last visit. I also went through the trouble shooting instructions and provided the feedback to them that pressure switch requires replacement. My entire family was without heat for 3 full days when the technician [redacted] showed up and fixed the issue within 5 mins. The problem started when I asked the customer service not to charge me as the root cause should have been determined during the first visit. The customer service lady Jessie didn't let me talk to her boss and started misbehaving that if I don't pay the full rate plus part cost then the technician will take the part back. I was scratching my head as to why I should be charged for a full hr when no trouble shooting was performed and part replacement labor should have been covered per the last visit. I also tried to negotiate that I am willing to pay for difference for the labor that they gave me discount on Dec 8th plus the part cost but she didn't agree with me. The technicians are good but the customer service is very unprofessional and needs coaching. Ideally a superior should have heard my complain but I was not allowed to talk to the owner Bayne or somebody higher. They are a lot of furnace companies out there that want our business and based on my recent experience BC furnace has lost me as a customer. I tried to discuss this issue with the parts/accounts manager in the evening and also asked to connect me to the owner Bayne [redacted] and he started yelling and swearing at me that they will forward my case to collection dept. He was not aware that I did pay full charges for the second visit and only wanted to have a fair conversation with the boss for resolution. At the end I would compare BC furnance with the typical small furnace companies who are ready to rip customers off and don't value customer satisfaction. This is the first and last time I called BC furnace in my life.They will never earn my business again. [redacted]
Background: My furnace was losing ignition before I called BC furnace for service, It was intermittent issue as furnace started functioning after hrsI didn't cancel the appointment as wanted technician to check the furnace and get to the root causeThe technician George showed up and could not find the issue after minsHe got mad at me during the inspection as to why I called service when there was nothing wrong with the furnaceI tried to explain it that I took a day off and wanted my furnace fixedHe mentioned pressure switch might need to be changed if this happens again and there is no way for him to get to the root cause at this ptOn my request BC furnace gave me a discount on the flat rate (charged me $instead of regular 134.99) as I had told them that they might need to come again to change the pressure switch and the technician didn't even spend full hrI had a reoccurring issue after days and this time the furnace failed to igniteI was without heat for the entire day before I called BC furnace and scheduled another appointmentI had to beg them to bring pressure switch (called times) as that was likely the issue per last visitI also went through the trouble shooting instructions and provided the feedback to them that pressure switch requires replacementMy entire family was without heat for full days when the technician *** showed up and fixed the issue within minsThe problem started when I asked the customer service not to charge me as the root cause should have been determined during the first visitThe customer service lady Jessie didn't let me talk to her boss and started misbehaving that if I don't pay the full rate plus part cost then the technician will take the part backI was scratching my head as to why I should be charged for a full hr when no trouble shooting was performed and part replacement labor should have been covered per the last visitI also tried to negotiate that I am willing to pay for difference for the labor that they gave me discount on Dec 8th plus the part cost but she didn't agree with meThe technicians are good but the customer service is very unprofessional and needs coachingIdeally a superior should have heard my complain but I was not allowed to talk to the owner Bayne or somebody higherThey are a lot of furnace companies out there that want our business and based on my recent experience BC furnace has lost me as a customerI tried to discuss this issue with the parts/accounts manager in the evening and also asked to connect me to the owner Bayne *** and he started yelling and swearing at me that they will forward my case to collection deptHe was not aware that I did pay full charges for the second visit and only wanted to have a fair conversation with the boss for resolutionAt the end I would compare BC furnance with the typical small furnace companies who are ready to rip customers off and don't value customer satisfactionThis is the first and last time I called BC furnace in my life.They will never earn my business again*** *** **
Background: My furnace was losing ignition before I called BC furnace for service, It was intermittent issue as furnace started functioning after hrsI didn't cancel the appointment as wanted technician to check the furnace and get to the root causeThe technician George showed up and could not find the issue after minsHe got mad at me during the inspection as to why I called service when there was nothing wrong with the furnaceI tried to explain it that I took a day off and wanted my furnace fixedHe mentioned pressure switch might need to be changed if this happens again and there is no way for him to get to the root cause at this ptOn my request BC furnace gave me a discount on the flat rate (charged me $instead of regular 134.99) as I had told them that they might need to come again to change the pressure switch and the technician didn't even spend full hrI had a reoccurring issue after days and this time the furnace failed to igniteI was without heat for the entire day before I called BC furnace and scheduled another appointmentI had to beg them to bring pressure switch (called times) as that was likely the issue per last visitI also went through the trouble shooting instructions and provided the feedback to them that pressure switch requires replacementMy entire family was without heat for full days when the technician *** showed up and fixed the issue within minsThe problem started when I asked the customer service not to charge me as the root cause should have been determined during the first visitThe customer service lady Jessie didn't let me talk to her boss and started misbehaving that if I don't pay the full rate plus part cost then the technician will take the part backI was scratching my head as to why I should be charged for a full hr when no trouble shooting was performed and part replacement labor should have been covered per the last visitI also tried to negotiate that I am willing to pay for difference for the labor that they gave me discount on Dec 8th plus the part cost but she didn't agree with meThe technicians are good but the customer service is very unprofessional and needs coachingIdeally a superior should have heard my complain but I was not allowed to talk to the owner Bayne or somebody higherThey are a lot of furnace companies out there that want our business and based on my recent experience BC furnace has lost me as a customerI tried to discuss this issue with the parts/accounts manager in the evening and also asked to connect me to the owner Bayne *** and he started yelling and swearing at me that they will forward my case to collection deptHe was not aware that I did pay full charges for the second visit and only wanted to have a fair conversation with the boss for resolutionAt the end I would compare BC furnance with the typical small furnace companies who are ready to rip customers off and don't value customer satisfactionThis is the first and last time I called BC furnace in my life.They will never earn my business again*** *** **
Background: My furnace was losing ignition before I called BC furnace for service, It was intermittent issue as furnace started functioning after hrsI didn't cancel the appointment as wanted technician to check the furnace and get to the root causeThe technician George showed up and could not find the issue after minsHe got mad at me during the inspection as to why I called service when there was nothing wrong with the furnaceI tried to explain it that I took a day off and wanted my furnace fixedHe mentioned pressure switch might need to be changed if this happens again and there is no way for him to get to the root cause at this ptOn my request BC furnace gave me a discount on the flat rate (charged me $instead of regular 134.99) as I had told them that they might need to come again to change the pressure switch and the technician didn't even spend full hrI had a reoccurring issue after days and this time the furnace failed to igniteI was without heat for the entire day before I called BC furnace and scheduled another appointmentI had to beg them to bring pressure switch (called times) as that was likely the issue per last visitI also went through the trouble shooting instructions and provided the feedback to them that pressure switch requires replacementMy entire family was without heat for full days when the technician *** showed up and fixed the issue within minsThe problem started when I asked the customer service not to charge me as the root cause should have been determined during the first visitThe customer service lady Jessie didn't let me talk to her boss and started misbehaving that if I don't pay the full rate plus part cost then the technician will take the part backI was scratching my head as to why I should be charged for a full hr when no trouble shooting was performed and part replacement labor should have been covered per the last visitI also tried to negotiate that I am willing to pay for difference for the labor that they gave me discount on Dec 8th plus the part cost but she didn't agree with meThe technicians are good but the customer service is very unprofessional and needs coachingIdeally a superior should have heard my complain but I was not allowed to talk to the owner Bayne or somebody higherThey are a lot of furnace companies out there that want our business and based on my recent experience BC furnace has lost me as a customerI tried to discuss this issue with the parts/accounts manager in the evening and also asked to connect me to the owner Bayne *** and he started yelling and swearing at me that they will forward my case to collection deptHe was not aware that I did pay full charges for the second visit and only wanted to have a fair conversation with the boss for resolutionAt the end I would compare BC furnance with the typical small furnace companies who are ready to rip customers off and don't value customer satisfactionThis is the first and last time I called BC furnace in my life.They will never earn my business again*** *** **
Background: My furnace was losing ignition before I called BC furnace for service, It was intermittent issue as furnace started functioning after 8 hrs. I didn't cancel the appointment as wanted technician to check the furnace and get to the root cause. The technician George showed up and could not find the issue after 30 mins. He got mad at me during the inspection as to why I called service when there was nothing wrong with the furnace. I tried to explain it that I took a day off and wanted my furnace fixed. He mentioned pressure switch might need to be changed if this happens again and there is no way for him to get to the root cause at this pt. On my request BC furnace gave me a discount on the flat rate (charged me $89.99 instead of regular 134.99) as I had told them that they might need to come again to change the pressure switch and the technician didn't even spend 1 full hr. I had a reoccurring issue after 5 days and this time the furnace failed to ignite. I was without heat for the entire day before I called BC furnace and scheduled another appointment. I had to beg them to bring pressure switch (called 4 times) as that was likely the issue per last visit. I also went through the trouble shooting instructions and provided the feedback to them that pressure switch requires replacement. My entire family was without heat for 3 full days when the technician [redacted] showed up and fixed the issue within 5 mins. The problem started when I asked the customer service not to charge me as the root cause should have been determined during the first visit. The customer service lady Jessie didn't let me talk to her boss and started misbehaving that if I don't pay the full rate plus part cost then the technician will take the part back. I was scratching my head as to why I should be charged for a full hr when no trouble shooting was performed and part replacement labor should have been covered per the last visit. I also tried to negotiate that I am willing to pay for difference for the labor that they gave me discount on Dec 8th plus the part cost but she didn't agree with me. The technicians are good but the customer service is very unprofessional and needs coaching. Ideally a superior should have heard my complain but I was not allowed to talk to the owner Bayne or somebody higher. They are a lot of furnace companies out there that want our business and based on my recent experience BC furnace has lost me as a customer. I tried to discuss this issue with the parts/accounts manager in the evening and also asked to connect me to the owner Bayne [redacted] and he started yelling and swearing at me that they will forward my case to collection dept. He was not aware that I did pay full charges for the second visit and only wanted to have a fair conversation with the boss for resolution. At the end I would compare BC furnance with the typical small furnace companies who are ready to rip customers off and don't value customer satisfaction. This is the first and last time I called BC furnace in my life.They will never earn my business again. [redacted]
I have used this company for many years but it seems things have change. BB can't do much so before you consider using them, I would suggest a review all the comments raised under both Yelp and Homestars.
Background: My furnace was losing ignition before I called BC furnace for service, It was intermittent issue as furnace started functioning after 8 hrs. I didn't cancel the appointment as wanted technician to check the furnace and get to the root cause. The technician George showed up and could not find the issue after 30 mins. He got mad at me during the inspection as to why I called service when there was nothing wrong with the furnace. I tried to explain it that I took a day off and wanted my furnace fixed. He mentioned pressure switch might need to be changed if this happens again and there is no way for him to get to the root cause at this pt. On my request BC furnace gave me a discount on the flat rate (charged me $89.99 instead of regular 134.99) as I had told them that they might need to come again to change the pressure switch and the technician didn't even spend 1 full hr. I had a reoccurring issue after 5 days and this time the furnace failed to ignite. I was without heat for the entire day before I called BC furnace and scheduled another appointment. I had to beg them to bring pressure switch (called 4 times) as that was likely the issue per last visit. I also went through the trouble shooting instructions and provided the feedback to them that pressure switch requires replacement. My entire family was without heat for 3 full days when the technician [redacted] showed up and fixed the issue within 5 mins. The problem started when I asked the customer service not to charge me as the root cause should have been determined during the first visit. The customer service lady Jessie didn't let me talk to her boss and started misbehaving that if I don't pay the full rate plus part cost then the technician will take the part back. I was scratching my head as to why I should be charged for a full hr when no trouble shooting was performed and part replacement labor should have been covered per the last visit. I also tried to negotiate that I am willing to pay for difference for the labor that they gave me discount on Dec 8th plus the part cost but she didn't agree with me. The technicians are good but the customer service is very unprofessional and needs coaching. Ideally a superior should have heard my complain but I was not allowed to talk to the owner Bayne or somebody higher. They are a lot of furnace companies out there that want our business and based on my recent experience BC furnace has lost me as a customer. I tried to discuss this issue with the parts/accounts manager in the evening and also asked to connect me to the owner Bayne [redacted] and he started yelling and swearing at me that they will forward my case to collection dept. He was not aware that I did pay full charges for the second visit and only wanted to have a fair conversation with the boss for resolution. At the end I would compare BC furnance with the typical small furnace companies who are ready to rip customers off and don't value customer satisfaction. This is the first and last time I called BC furnace in my life.They will never earn my business again. [redacted]
Background: My furnace was losing ignition before I called BC furnace for service, It was intermittent issue as furnace started functioning after 8 hrs. I didn't cancel the appointment as wanted technician to check the furnace and get to the root cause. The technician George showed up and could not find the issue after 30 mins. He got mad at me during the inspection as to why I called service when there was nothing wrong with the furnace. I tried to explain it that I took a day off and wanted my furnace fixed. He mentioned pressure switch might need to be changed if this happens again and there is no way for him to get to the root cause at this pt. On my request BC furnace gave me a discount on the flat rate (charged me $89.99 instead of regular 134.99) as I had told them that they might need to come again to change the pressure switch and the technician didn't even spend 1 full hr. I had a reoccurring issue after 5 days and this time the furnace failed to ignite. I was without heat for the entire day before I called BC furnace and scheduled another appointment. I had to beg them to bring pressure switch (called 4 times) as that was likely the issue per last visit. I also went through the trouble shooting instructions and provided the feedback to them that pressure switch requires replacement. My entire family was without heat for 3 full days when the technician [redacted] showed up and fixed the issue within 5 mins. The problem started when I asked the customer service not to charge me as the root cause should have been determined during the first visit. The customer service lady Jessie didn't let me talk to her boss and started misbehaving that if I don't pay the full rate plus part cost then the technician will take the part back. I was scratching my head as to why I should be charged for a full hr when no trouble shooting was performed and part replacement labor should have been covered per the last visit. I also tried to negotiate that I am willing to pay for difference for the labor that they gave me discount on Dec 8th plus the part cost but she didn't agree with me. The technicians are good but the customer service is very unprofessional and needs coaching. Ideally a superior should have heard my complain but I was not allowed to talk to the owner Bayne or somebody higher. They are a lot of furnace companies out there that want our business and based on my recent experience BC furnace has lost me as a customer. I tried to discuss this issue with the parts/accounts manager in the evening and also asked to connect me to the owner Bayne [redacted] and he started yelling and swearing at me that they will forward my case to collection dept. He was not aware that I did pay full charges for the second visit and only wanted to have a fair conversation with the boss for resolution. At the end I would compare BC furnance with the typical small furnace companies who are ready to rip customers off and don't value customer satisfaction. This is the first and last time I called BC furnace in my life.They will never earn my business again. [redacted]
Background: My furnace was losing ignition before I called BC furnace for service, It was intermittent issue as furnace started functioning after 8 hrs. I didn't cancel the appointment as wanted technician to check the furnace and get to the root cause. The technician George showed up and could not find the issue after 30 mins. He got mad at me during the inspection as to why I called service when there was nothing wrong with the furnace. I tried to explain it that I took a day off and wanted my furnace fixed. He mentioned pressure switch might need to be changed if this happens again and there is no way for him to get to the root cause at this pt. On my request BC furnace gave me a discount on the flat rate (charged me $89.99 instead of regular 134.99) as I had told them that they might need to come again to change the pressure switch and the technician didn't even spend 1 full hr. I had a reoccurring issue after 5 days and this time the furnace failed to ignite. I was without heat for the entire day before I called BC furnace and scheduled another appointment. I had to beg them to bring pressure switch (called 4 times) as that was likely the issue per last visit. I also went through the trouble shooting instructions and provided the feedback to them that pressure switch requires replacement. My entire family was without heat for 3 full days when the technician [redacted] showed up and fixed the issue within 5 mins. The problem started when I asked the customer service not to charge me as the root cause should have been determined during the first visit. The customer service lady Jessie didn't let me talk to her boss and started misbehaving that if I don't pay the full rate plus part cost then the technician will take the part back. I was scratching my head as to why I should be charged for a full hr when no trouble shooting was performed and part replacement labor should have been covered per the last visit. I also tried to negotiate that I am willing to pay for difference for the labor that they gave me discount on Dec 8th plus the part cost but she didn't agree with me. The technicians are good but the customer service is very unprofessional and needs coaching. Ideally a superior should have heard my complain but I was not allowed to talk to the owner Bayne or somebody higher. They are a lot of furnace companies out there that want our business and based on my recent experience BC furnace has lost me as a customer. I tried to discuss this issue with the parts/accounts manager in the evening and also asked to connect me to the owner Bayne [redacted] and he started yelling and swearing at me that they will forward my case to collection dept. He was not aware that I did pay full charges for the second visit and only wanted to have a fair conversation with the boss for resolution. At the end I would compare BC furnance with the typical small furnace companies who are ready to rip customers off and don't value customer satisfaction. This is the first and last time I called BC furnace in my life.They will never earn my business again. [redacted]