This is not our customer we are located in Cincinnati Ohio and our company serves the greater Cincinnati area. There are several different One Hour stores in the Northern Ohio area. Please remove this complaint from our Cincinnati location and apply it to the proper location.
The home Warrenty is disposal is not covered!the Willis one hour has the typical 10/1parrs an labor this whole complaint was to complain on the way a company has taken advantage of a homeowner An future HOme Warrenty policy holders,this company should of excepted the 100& deductible an not add on charge of more!plus give me back my moter that was in the originally furnace An chip board like I ask for the day of installation that's all!showing the pictures an sign Warrenty will not make a difference.but if so I will print everthing up An send exspress Monday morning??
Our Customer Service Manager reached out to this customer via phone on 5-18. We will provide them with any refund due, net any service already performed. Hopefully, when she returns our call, we can accomodate any resolution directly. Unfortunately, with the first heat wave of the...
Summer, our technicians were running full bore, and we encountered delays. We apologize for any inconvenience, and hope to resolve with you directly.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], while the resolution is not totally satisfactory to me, I will accept a refund of the amount paid to One Hour.
Regards,
[redacted]
[A default letter is provided here which indicates your...
acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for the quick response. My number is [redacted].
Regards,
[redacted]
We will refund the $79 for the tune-up only as requested. This is the only amount of money we received, and I stand behind the fact that we clearly recommended the motor be replaced on both the invoice and effiiciancy report.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We verified today that the refunds were both processed on March 20th. The one refund of $153.50 was the second duplicate contract that was a mistake, and will be fully refunded. The second refund for the remaining value of the original agreement is also refunded for a total of $143.91. Both of these checks are being sent from the [redacted] Office.
As a reminder, the local One Hour services these maintenance agreements, and performs all service . We do not control the administraion of the the [redacted] [redacted] refund process. Because of the confusion however, we have sent this customer a complimentary tune-up valued at $89. This will hopefully make up any difference, and provide you with continued service of your HVAC System. Because call [redacted] directly to schedule your complimentary tune-up.
I will have my customer service manager call you directly and get this resolved. We can certainly send an installation crew out to repiar any flue problems. We offer free estimates on all equipment replacement, ductwork repairs, and repairs such as this. I apologize that the call...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will provide an update if the terms of removing my name and marking it do not solicit are not met in the future.
Regards,
[redacted]
Our Customer Service Manager, talked to this customer this morning. We will certainly respond to the findings of the other company that was called out, and provide this customer a response that is fair and equitable. We would have a technician at the home this morning, but the...
customer could not wait for a confirmation of the the time we could get there from dispatcher.
I will have my customer service manger [redacted] Andrews contact you directly. We set up the maintenance programs as a automatic renewal only with the customers approval. We do not set these up without a signed agreement from the client. At the time the service agreement was established...
two years ago, this should have been clearly presented by the service technician. We apologize for the confusion if this was not clear at the time. Again ,Ii will have [redacted] Andrews call you directly to establish the refund and be sure the agreement is cancelled.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
The companies response is unacceptable. There was no deceit from my end. I did not ask for any information regarding the initial tune-up to be left off of the information being provided by the One Hour Technician that did the tune-up. I represent BOTH the seller and buyer in this real estate transaction. Buyer requested that the tune-up be completed and also asked that a list of recommendations be provided by One Hour to help buyer understand the current condition of the furnace. I asked that the list of "work done" and "recommendations" be separated out due to the fact that the technician initially listed the "work done" and "recommendations" in the same space on the invoice. No way would I ask that recommendations or system issues be left off the invoice considering the information was needed to satisfy buyers request. Furthermore, I advised the technician JT as well as [redacted] and [redacted] that there were recommendations on the paperwork and I read the recommendations to all three people. The sellers stance and my stance as well is that we don't leave the system breaking down right after the tune-up to chance. It's very ironic that the blower motor (which happens to be the most expensive repair on the recommendations list from One Hour) broke down the same day that the tune-up was performed by One Hour. I advised [redacted] that the offer to replace the blower motor at a reduced cost was unacceptable to the seller and if One Hour would not agree to replace at no cost to seller, that I'd move forward with a Revdex.com complaint. I was basically told by [redacted] to do what I needed to do..hence the complaint. I repeat, while the original technician who performed the tune-up may not have purposefully sabotaged the system, it appears that the system breaking down right after the tune-up was due to the direct negligence of the technician. One Hour agreeing to replace the blower motor at a reduced cost shows they have chosen to accept some blame for this situation. However, the sellers and I believe they are completely to blame for a functioning system breaking down the same day they performed the tune-up. Due to this, I'm requesting a refund of the $79 I paid to One Hour for the tune-up on a functioning furnace as well as the $165 I paid to the sellers warranty company for the repair. One Hour is now being given another chance to make this situation right. I hope they do the right thing.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
This is not our customer we are located in Cincinnati Ohio and our company serves the greater Cincinnati area. There are several different One Hour stores in the Northern Ohio area. Please remove this complaint from our Cincinnati location and apply it to the proper location.
The home Warrenty is disposal is not covered!the Willis one hour has the typical 10/1parrs an labor this whole complaint was to complain on the way a company has taken advantage of a homeowner An future HOme Warrenty policy holders,this company should of excepted the 100& deductible an not add on charge of more!plus give me back my moter that was in the originally furnace An chip board like I ask for the day of installation that's all!showing the pictures an sign Warrenty will not make a difference.but if so I will print everthing up An send exspress Monday morning??
Our Customer Service Manager reached out to this customer via phone on 5-18. We will provide them with any refund due, net any service already performed. Hopefully, when she returns our call, we can accomodate any resolution directly. Unfortunately, with the first heat wave of the...
Summer, our technicians were running full bore, and we encountered delays. We apologize for any inconvenience, and hope to resolve with you directly.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], while the resolution is not totally satisfactory to me, I will accept a refund of the amount paid to One Hour.
Regards,
[redacted]
[A default letter is provided here which indicates your...
acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for the quick response. My number is [redacted].
Regards,
[redacted]
We will refund the $79 for the tune-up only as requested. This is the only amount of money we received, and I stand behind the fact that we clearly recommended the motor be replaced on both the invoice and effiiciancy report.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We verified today that the refunds were both processed on March 20th. The one refund of $153.50 was the second duplicate contract that was a mistake, and will be fully refunded. The second refund for the remaining value of the original agreement is also refunded for a total of $143.91. Both of these checks are being sent from the [redacted] Office.
As a reminder, the local One Hour services these maintenance agreements, and performs all service . We do not control the administraion of the the [redacted] [redacted] refund process. Because of the confusion however, we have sent this customer a complimentary tune-up valued at $89. This will hopefully make up any difference, and provide you with continued service of your HVAC System. Because call [redacted] directly to schedule your complimentary tune-up.
I will have my customer service manager call you directly and get this resolved. We can certainly send an installation crew out to repiar any flue problems. We offer free estimates on all equipment replacement, ductwork repairs, and repairs such as this. I apologize that the call...
center agent made this confusing for you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will provide an update if the terms of removing my name and marking it do not solicit are not met in the future.
Regards,
[redacted]
Our Customer Service Manager, talked to this customer this morning. We will certainly respond to the findings of the other company that was called out, and provide this customer a response that is fair and equitable. We would have a technician at the home this morning, but the...
customer could not wait for a confirmation of the the time we could get there from dispatcher.
I checked and there isn't a repair shop. I paid 3 hundred 50 dollars. I would take that and be done. Thanks
I will have my customer service manger [redacted] Andrews contact you directly. We set up the maintenance programs as a automatic renewal only with the customers approval. We do not set these up without a signed agreement from the client. At the time the service agreement was established...
two years ago, this should have been clearly presented by the service technician. We apologize for the confusion if this was not clear at the time. Again ,Ii will have [redacted] Andrews call you directly to establish the refund and be sure the agreement is cancelled.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
The companies response is unacceptable. There was no deceit from my end. I did not ask for any information regarding the initial tune-up to be left off of the information being provided by the One Hour Technician that did the tune-up. I represent BOTH the seller and buyer in this real estate transaction. Buyer requested that the tune-up be completed and also asked that a list of recommendations be provided by One Hour to help buyer understand the current condition of the furnace. I asked that the list of "work done" and "recommendations" be separated out due to the fact that the technician initially listed the "work done" and "recommendations" in the same space on the invoice. No way would I ask that recommendations or system issues be left off the invoice considering the information was needed to satisfy buyers request. Furthermore, I advised the technician JT as well as [redacted] and [redacted] that there were recommendations on the paperwork and I read the recommendations to all three people. The sellers stance and my stance as well is that we don't leave the system breaking down right after the tune-up to chance. It's very ironic that the blower motor (which happens to be the most expensive repair on the recommendations list from One Hour) broke down the same day that the tune-up was performed by One Hour. I advised [redacted] that the offer to replace the blower motor at a reduced cost was unacceptable to the seller and if One Hour would not agree to replace at no cost to seller, that I'd move forward with a Revdex.com complaint. I was basically told by [redacted] to do what I needed to do..hence the complaint. I repeat, while the original technician who performed the tune-up may not have purposefully sabotaged the system, it appears that the system breaking down right after the tune-up was due to the direct negligence of the technician. One Hour agreeing to replace the blower motor at a reduced cost shows they have chosen to accept some blame for this situation. However, the sellers and I believe they are completely to blame for a functioning system breaking down the same day they performed the tune-up. Due to this, I'm requesting a refund of the $79 I paid to One Hour for the tune-up on a functioning furnace as well as the $165 I paid to the sellers warranty company for the repair. One Hour is now being given another chance to make this situation right. I hope they do the right thing.
Regards,
[redacted]
I send the information in the mail. I never got a call from One Hour.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
I will have the installation manager call and set up time to meet.