Grbic Restaurant & Events

03/07/2018: Mediator called consumer and left message requesting return call.03/07/2018: I still have not received anything from the businessI never was informed that the deposit is non refundable nor did I sign anything agreeing to itI cancelled well in advanceThey have over a year to book that date03/09/2018: Mediator emailed consumer and provided update

See attached

03/08/2018: Mediator called business but was unable to leave message as voice mail was full*** ***03/08/2018: Sent email to business requesting contact.03/09/2018: We will call this afternoon03/09/2018: (*** ***) My sister is on medical leave but I will answer your questions to the best of my abilityMs*** was verbally informed that the deposit was non refundableEveryone knows that when a deposit is given it is to hold your dateThat date has not been filled as she waited too long to cancelPeople schedule weddings over a year in advance. I do not know if our policy regarding non refundable deposits is on our websiteThere was no contractShe was provided several other options including changing the date or holding another type of eventI will offer to refund the full amount of her deposit if that date, October 20, 2018, gets booked

Complaint: [redacted]
I am rejecting this response because we feel the issue still stands.  Compensation for a deposit that was never deemed non-refundable has still not been returned.  GRBIC still has not provided any documentation showing their deposits are considered...

non-refundable other than stating they said so at some point.  We never agreed to an un-refundable deposit nor did we have a written contract provided or agreed upon.  We are unsatisfied with GRBIC's response and wish to move forward with our complaint. 
Sincerely,
[redacted]

03/07/2018: Mediator called consumer and left message requesting return call.03/07/2018: I still have not received anything from the business. I never was informed that the deposit is non refundable nor did I sign anything agreeing to it. I cancelled well in advance. They have over a year to book that date. 03/09/2018: Mediator emailed consumer and provided update.

See attached.