Grean Leaf Auto

According to Massachusetts General Law cs7N1/4, we at Greenleaf Auto Sales are not responsible for any defects, malfunctions or combination of defects or malfunctions that impairs its safety after days or 1,miles.First let me start by saying that Ms [redacted] brought this issue to our attention months after her purchase date.Greenleaf Auto Sales is a used car dealershipNot a repair facility After days, we could have told Ms [redacted] that her roof with rocks in it wasn't our problem or responsibility and to deal with the issue on her ownClearly, we should have but because we care about our customers, we try to help point them in the right directionEven months later.We told Ms [redacted] that we would try to help her find the right repair facility to fix her skyroofNot everyone specializes in fixing skyroofsThe owner spoke at length with the warranty company and he was able to have the warranty company commit to pay up to $in repairsNot our job or our responsibility but we did it anyway The owner then found a garage to repair the roof in Revere MAAgain, NOT our responsibilityAll that was asked of Ms [redacted] is to rent a vehicle and drop off the car to be worked onMs [redacted] said that she did not have a credit card to rent the carOnce again, NOT OUR PROBLEM.For the last time, I would like to let everyone know that this offer still standsIf Ms [redacted] would like to drop her car off to be repaired, the warranty company is still willing to pay $and the repair facility is still able to fix itIf Ms [redacted] would like her roof repaired and for $to be covered under warranty, please email back back to get the name of the repair facility in Revere MaIf not, there is nothing else we can do for herThank you

According to Massachusetts General Law c. 90 s. 7N1/4, we at Greenleaf Auto Sales are not responsible for any defects, malfunctions or combination of defects or malfunctions that impairs its safety after 30 days or 1,250 miles.First let me start by saying that Ms. [redacted] brought this issue to our attention 6 months after her purchase date.Greenleaf Auto Sales is a used car dealership. Not a repair facility.  After 30 days, we could have told Ms. [redacted] that her roof with rocks in it wasn't our problem or responsibility and to deal with the issue on her own. Clearly, we should have but because we care about our customers, we try to help point them in the right direction. Even 6 months later.We told Ms. [redacted] that we would try to help her find the right repair facility to fix her skyroof. Not everyone specializes in fixing skyroofs. The owner spoke at length with the warranty company and he was able to have the warranty company commit to pay up to $3500 in repairs. Not our job or our responsibility but we did it anyway.  The owner then found a garage to repair the roof in Revere MA. Again, NOT our responsibility. All that was asked of Ms. [redacted] is to rent a vehicle and drop off the car to be worked on. Ms. [redacted] said that she did not have a credit card to rent the car. Once again, NOT OUR PROBLEM.For the last time, I would like to let everyone know that this offer still stands. If Ms. [redacted] would like to drop her car off to be repaired, the warranty company is still willing to pay $3500 and the repair facility is still able to fix it. If Ms. [redacted] would like her roof repaired and for $3500 to be covered under warranty, please email back back to get the name of  the repair facility in Revere Ma. If not, there is nothing else we can do for her. Thank you

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
When I first brought the problem to the dealership, they intially said they could help me with the vehicle but because they weren't sure if the motor had died also they wanted me to get a diagnostic done on the [redacted]. When I did ai returned to the dealership, with the report stating that small compartments in the track were broken along with the motor that did indeed die. According to the dealership I needed to have the report speak on the motor or else the warranty company would not pay for the repairs. That is when the dealership said to me that the skyslider roof is a typical problem most consumers have. I was not told about this when I first purchased the [redacted], of course. So I dropped off the diagnostic with the green leaf they said they will speak to the warranty company to speak about where to get parts and such because they would have better access to that. In the mean time I asked for something to be done about the roof because I was beginning to slide back while I was driving. I asked for the roof to be nailed shut but the mechanic said that would ruin the track and would be exteemely harder to fix after. So the mechanic pulled the slider to the front of the car and with the lock button, sealed it and said thats the best he could do. The manager of the green leaf also said that he would work with one person directly named "[redacted]" from the warranty company because they have done business together already.  A few weeks went by and I called to find out if the parts had come in I was told no,  because it is very hard to find these parts. When I returned back to green leaf, a third time, now in december the roof was sliding back everytime I picked up speed and was a hazard while driving. I cane back to green leaf in hopes that the parts would be in but of course they were not. The mechanic that temporarly sealed the roof last time asked me if I wanted to nail it shut. I reminded him that I asked for that a month ago and was told, by him, that it would ruin the whole roof. So instead tge mechanic put tape on the vehicle and that is when I grew upset. I did not swear at the mechanic like green leaf is alleging, I was clearly on the phone with my boyfriend letting him know what actions were being taken on the car and was speaking to him. I said to the mechanic multiple times " this is not safe to drive", because this doesnt prevent water damage which I already had because of the roof not sealed and as soon as it rains the suction is going to let up.  The manager of green lead stated to me that I should go to the [redacted] to rent a car so they could fix the roof. I already stated to him that I did not have the funds for this, he said the warranty compant would reimburse me. So I said why dont we go through the warranty company if they reimburse, they could just do it outright. The manager said that is not how it is done and I told him I dont have the funds to leave my car here for you to fix. But I also did not understand how they would fix the vehicle without the necessary parts. I called the warranty company as I pulled off and spoke with a representative that said a claim was never processed for this vehicle. So I clearly asked, " in order for my vehicle to be fixed through the warranty company, a claim has to be filed?", the woman said yes, a claim must be filed. So through all this waiting, a claim was never filed and parts were never ordered!. Throughout this time I was supposed to recieve a call from the warranty company, according to the manager of green leaf, I called in january of this year to ask why I havent heard from the warranty company, it was then that I realized this company was trying to scam me out of more money. I spoke with the manager and asked why have I been waiting so long for parts, the manager of green leaf said it takes a while to go through the warranty company and said that the warranty company tried to call me three times. That was completely a lie because I never once had a missed call or a voicemail from the warranty company. I tell him they never called so he says he will call them for me. He hangs up and calls me back to say " it is better if you just let ne fix it because the warranty company is going to charge you $5,000 to fix it." So I replied if you could fix it you would have fixed it back in august when I first came to you with the issue. He then said let me talk to the warranty guy again and see if he can bring the price down for you." I told him to have the warranty guy call me because I want to speak to him directly. He says ok, a few minutes go by and it is the manager of green lead again telling me that the warranty people dont know what they are talking about and I should just let him fix the [redacted] for me. He then asks me how much money I could come up with, all that he needs from me is $1,000 and he can help fix it. If this was a possibility before, why are we talking about this roof in 2017 then!. I told him this seems like a scam and thats too much I cant afford that. So then I said this all seems very funny, I ask to speak to the warranty person you have been corresponding with but you keep calling me back. This whole thing seems very dishonest and I will just go about this through the courts. I hung up with him then, all of a sudden the warranty person "[redacted]" calls me. He says we have a shop ready to do your repair and I asked him where were you back in august when I first brought the [redacted] in, he said " oh I dont know about that"   
Regards,
[redacted]

First, let me start by saying Greenleaf Auto Sales has been in business for over 20 years. Once you purchase a car here from us, we go out of our way to help our customers. The Massachusetts Lemon Law states that we are responsible for repairs done on any vehicle we sell with more than 80.000 miles...

on it for up to 30 days or 1250 miles. She purchased the vehicle with 84,544 miles on it. [redacted] purchased a 2009 [redacted] from us in February of 2016. Not in April of 2016 as Ms. [redacted] states. She bought an extended Warranty. Greenleaf Auto Sales is not the Warranty Company. She signed a Lemon Law form and also the warranty form and was given copies of both. She immediately should have contacted the warranty company directly, as there is instructions on how to file a claim through the warranty company on her contract. She decided to wait 10 days to contact us, the dealership. The car, the skyroof and any repairs needed to be done on this vehicle have nothing to do with us. She drove it for 6 months but because we care about our customers and our reputation we tried to help her. She brought it in for us check and my recon guy found small rocks in the track. She explained to us that she took the [redacted] on the beach. We asked her to bring it to a [redacted] dealership for diagnostics and they told her that the tracks had been broken. The motor was not broken. When I put in a phone call to the warranty company to see what could be done for Ms. [redacted], I was told that because the motor wasn't broken, it wouldn't typically be covered under warranty but that they would pay up to $3500 for it to be repaired, only in good faith because we do so much business with them. When it came time for the repairs to be done, [redacted] refused to  leave her car here because she didn't have another vehicle to drive. How can repairs be done if you're not willing to leave it to be repaired? It is not our responsibility to provide her with a loaner car. I told her to rent a car and I would reimburse her the money.She didn't have a credit card and wanted me to use my personal credit card. I did not feel comfortable putting a loaner car on my credit card for her.That's when things turned ugly. She yelled and swore at my manager. At this point I had done all I could for her. I had found a repair shop to fix her roof for the $3500 claim promised by the warranty company. I'm unsure of how to rectify a problem I am not responsible for but trying to help anyway. I am unsure of how Ms. [redacted] expects her car to be fixed if she refuses to drop it off because of lack of alternate transportation. When I tried to help with the cost of the rental car, I was also denied because of her lack of a credit card. I have gone above and beyond trying to help this woman.