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Grease Monkey-Littleton #85

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Reviews Grease Monkey-Littleton #85

Grease Monkey-Littleton #85 Reviews (2)

A few months back I took my car in to Grease Monkey #for an oil change and while I was there they recommended a battery replacement Prior to this I was not having any issues with my car whatsoever
They convinced me that this required immediate attention and I allowed them to replace the battery Two days later my car would not start and had to be jumpedI immediately called and took my car into their garageUpon inspection they found that the negative terminal was not even attached so to rectify this they shoved a bolt in itPresent day my car is having to be jumped multiple times and is even dying on while at stop lightsI took it into Grease Monkey for the battery to be checkedThe battery tested fine and the sent me on my way ignoring my concernsI took it to another shop and they said my alternator was intermittently failingOnce I had the alternator fixed the problem still occurredI took it to an auto parts store and the battery tested badI then took my car to

The customer came in for a Full Service Oil Change on 10/02/2017. We recommended to replace her battery as it tested badly. The bolt/screw in question was on the terminal prior to her arriving to our shop. Our Assistant Manager, [redacted], asked if she would like to replace the terminals but the...

customer declined.In January of 2018, the customer came back to our location for an oil change and our Manager, [redacted] , tested the battery at the time and the new battery tested good. [redacted] suggested to have the customer go have her the alternator looked at when she told him she was having to jump her vehicle. The customer then took the vehicle to [redacted], replaced the alternator but they said the battery tested bad. She did not replace the terminals at that time either. The customer then took the vehicle to another Grease Monkey we own, located at [redacted]., she explained the situation to our Manager, [redacted] then tested the battery and it tested good. The customer was adamant about having the battery replaced under our battery warranty we offer, we replaced the battery. At that time, the connection on the terminal was loose but [redacted] did not say it would have caused an engine fire or electrical issues.  Our District Manager, [redacted], attempted calling the customer on 02/13/2018 at 11:14 am, to discuss everything. He left a voicemail for her.Thank You, 
[redacted]Office Manager/Payroll/HR/Accounts Payable

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Address: 3693 W Bowles Ave, Littleton, Colorado, United States, 80123

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www.greasemonkeylittleton85.com

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