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Grease Monkey-Littleton #

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The customer came in for a Full Service Oil Change on 10/02/We recommended to replace her battery as it tested badlyThe bolt/screw in question was on the terminal prior to her arriving to our shopOur Assistant Manager, ***, asked if she would like to replace the terminals but the customer declined.In January of 2018, the customer came back to our location for an oil change and our Manager, [redacted] , tested the battery at the time and the new battery tested good [redacted] suggested to have the customer go have her the alternator looked at when she told him she was having to jump her vehicleThe customer then took the vehicle to [redacted] ***, replaced the alternator but they said the battery tested badShe did not replace the terminals at that time eitherThe customer then took the vehicle to another Grease Monkey we own, located at [redacted] ***., she explained the situation to our Manager, *** [redacted] then tested the battery and it tested goodThe customer was adamant about having the battery replaced under our battery warranty we offer, we replaced the batteryAt that time, the connection on the terminal was loose but [redacted] did not say it would have caused an engine fire or electrical issues Our District Manager, [redacted] , attempted calling the customer on 02/13/at 11:am, to discuss everythingHe left a voicemail for her.Thank You, [redacted] Office Manager/Payroll/HR/Accounts Payable

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