Grease Monkey

The Grease Monkey at 1230 Ken Pratt Blvd, Longmont, CO apparently used an incorrect gasket and/or oil plug after my expensive oil change ($90), causing the car to leak oil on my driveway and garage floor. This diagnosis came from a good repair shop, who fixed their mistake.

Revdex.com:At this time, I have not been contacted by Diamond Auto Body & Glass, Incregarding complaint ID [redacted] .Sincerely, [redacted] ***

Dear Revdex.com, We at Auto Depot of Roseville truly understand the stress and difficulty that comes with buying a used car and we have placed a system to make sure that all of our customers understand the risks associated with this processAll of our customers are encouraged to take any vehicle to their own mechanic for further inspection prior to purchasing the carThis is done to eliminate any bias regarding the condition of the vehicleAll of our cars have successfully passed a CA smog certification before being placed for sale on our lotThis was no different with the Chevrolet Suburban in questionWe encourage our customers to partake in this 3rd party inspection as described especially for vehicles older than years and/or with 150,miles or more; the Suburban is years old and had over 180,miles at the time of purchaseThis was no different with MrKWe recommended to MrK to take the vehicle to any mechanic/shop of his choice before purchasing the vehicle; he decided after the test drive that he did not need to do that with the vehicleMrK chose to not take the vehicle to his own mechanic shop for further inspectionFurthermore, I have attached a series of documents showing that he understood the contract that he signed and that he was purchasing this vehicle “As-Is,” that “the entire risk as to the quality or performance of this Vehicle is with the buyer,” and “should the vehicle prove to be defective following buyer’s purchase, the buyer, and not the dealer, assumed the entire costs of all necessary services or repairs.” It is also important to note that the entirety of this sale was conducted in EnglishDespite all of this, the buyer still had the option of obtaining a contract cancelation option for $where the buyer would be able to drive the vehicle for up to miles and return the vehicle for any reason whatsoever with no questions askedMrK signed to declined this option and thus gave up the right to cancel the purchase of this vehicleIt is also important to note that this vehicle was purchased in the state of California where “there is no cooling-off period” unless the buyer obtains the contract cancelation option as explained above; again, MrK did not obtain the contract cancelation optionThe nature of this business and the product that customers are purchasing (a used vehicle) makes it impossible for any dealer to assume all responsibility on every car for every check-engine light and/or problem that occurs after a buyer purchases itYet I do not wish this on any of my customers, and I take it upon myself to make sure that the each and every single one of my customers understand the entirety of the contract without any doubt or confusionI can confidently say that MrK fully understood the entirety of the contract at the time of purchaseMrK knew that he was buying a used vehicle that is over ten years old and has more than 180,original miles for “AS-IS” and that any problem that occurs to the vehicle after purchasing it is the sole responsibility of the buyer, and not the dealerAgain, this is why I give all of my potential customers an opportunity to take the vehicle to ANY mechanic of their choice for further inspection in order to gain the peace of mindFurthermore, MrK bought a third-party warranty from us in which the contract states that “this contract is between A.U.L Corp [administrator]” and YOU [the buyer]All of the parts covered under the purchased warranty are outlined in “Section What is covered by this vehicle service contract,” as it was signed and dated by MrKI apologize for the inconvenience that the Suburban has caused MrK, I must however insist that we at Auto Depot did everything we could to make sure that MrK understood the risks associated with buying a used car and the contract that he was signingFor the record, these are the two emails I received from MrK“just a heads up being a STATE REPfor [redacted] I know a lot of influential people and a good pastor friend of mine at [redacted] has set up an interview with c [redacted] news so you can get the publicity you deserve and you still will be hearing from my lawyer.” “so you wont return my texts or calls about the complete heap of st you sold me and the warranty that's not worth the paper its printed on there a is special place in Hell for liars like you but in the meantime you will be hearing from my lawyers” Again, I can understand MrK frustration, but at the same time, I do not appreciate nor tolerate threats and claims of calling me a liarI have been 100% honest and truthful with not only MrK, but also throughout this entire emailI hope this helps to resolve this case as we at Auto Depot of Roseville have always pride ourselves in working incredibly hard to provide the best customer service to all of our customersThis is evident through both our past record of zero complaints with Revdex.com, and our [redacted] ReviewsWe thank you for your time and hope that this information helps resolve the case at hand

Hello [redacted] , I apologize for dropping the ball and not getting back to youThe day after our past communication I was hit in the chest with a golf ball and cracked my sternumI was out of work for a week, and missed this when catching upI verified your vehicle was done properly but have not looked at the video for your husbans vehicle yet but am going to mail a refund for his carCan I verify his 1st name [redacted] and you are in [redacted] I appreciate you contacting me before filing a complaint with the Revdex.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI will continue to stay in contact with Sunset Memorial as they have agreed to do so as well until delivery/placement of the memorial Thank you all for your assistance Regards, [redacted] ***

I don't have the specifics to the original visit, because the employee is no longer with us The radiator is marked good, because it was replaced, the part that reports to Carfax will show radiator replaced As far as the radiator leaking or not, I saw the old radiator and saw that there was a leak (crack in it, which we would than recommend replacing it) It is well with in reason for a vehicle with 150,miles on it The automatic vs the manual is a difference in price, I did not know it was a manual, that doesn't really affect the invoice I was trying to create to reflect the $paid for the services We had an employee steal from us, we had no paperwork to fall back on, through research from our parts store, we found that a radiator was purchased for the vehicle Services were verified that they were completed, I apologize for the inconvenience Mr [redacted] went through, but I assure everyone the services were performed.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: [redacted] indicated he would review only the most recent visits to Grease MonkeyThis has been an on-going thing, which has spanned over many months, up to a yearAlso, I would not like to see anyone get firedI think this may be a training opportunity for the employees involved Sincerely, [redacted]

We serviced this [redacted] for [redacted] on 7/6/I have attached a copy of the original invoiceThe vehicle had 248,miles on it at the time of serviceWe performed a Full-Service Oil change using quarts of [redacted] conventional oilOn 7/31/Ms [redacted] called to report that her engine had seizedOn 8/1/our center manager [redacted] went to the location of the vehicle to inspect it [redacted] noted that upon inspection he found there to be a small amount of oil on the bottom of the dipstick when he checked so it is not certain how much oil was still in the vehicleHe also noted that the oil filter and oil plug were tightHe did notice that there was oil on the bottom of the vehicle and that the battery was taken out of the carMs [redacted] informed [redacted] that she had bought the car a few days before she brought it in for the oil changeShe also mentioned that she had noticed the oil light flashing but did not do anything about itShe said that the vehicle ended up dying out while driving about a week after the oil change [redacted] informed her of what our warranty covers and she said she wanted to talk to someone above himI was told by [redacted] that Ms [redacted] wanted to talk to the owner so I called her on 8/2/She explained to me that she was not happy that the oil leaks on the vehicle were not noted on the invoice and that she wouldn’t have drove the car if it was notedI explained to her all that [redacted] reported to me about when he went to inspect the vehicleI asked which shop had diagnosed the “seized engine”She said that it was a friend of a friend who had looked at the car and diagnosed itI also asked her why the battery was removed and she said because they had thought it needed to be replaced for some reasonI also asked why she continued driving the car when she saw the “oil light flashing”She said because it was an old car and she thought that it was not importantThis flashing oil light is a malfunction indicator light that is designed to let the driver know about a loss in oil pressure which means the oil level should be checked immediatelyI explained to the customer what our warranty covers and why we could not accept responsibility for the problems that her vehicle has experiencedI let her know that as a courtesy we will inform a customer of things that they might want to keep an eye on if we notice it during our visual inspection but we do not guarantee that we will note all safety repairs needed or that all defective parts will be identified by our personnel’s visual inspectionShe did not want to hear what I had to say and informed me that she would be contacting the Revdex.com and a lawyer.We can’t take responsibility for a preexisting leak on this vehicleThe vehicle was purchased days before she brought it in for an oil change that the seller told her it needed as soon as it was purchasedWe do not know the history of this vehicle or if the previous owner knew of any existing problemsThe vehicle had 248,miles on it which is very highIf she purchased the vehicle days earlier without having an inspection she may not have exercised her due diligence in purchasing the vehicleThe customer also had the responsibility of pulling over and checking the oil level when she saw the “oil light flashing”By her disregarding the malfunction indicator light and continue driving she put the vehicle in jeopardyIt was days after our service that we were notified of the problem with the vehicleIt was obvious that the battery had been removed and we do not know if anything else had been done to the vehicle since our serviceMs [redacted] informed me that she would take it into a shop to have it properly diagnosed but we have not seen any documentation on it yetWe strive to do our service as thorough as possible each timeWe do not imply that we will note every preexisting condition on each vehicle but we do guarantee that everything that is noted on our checklist will be checked or filled and that every plug or filter that we touch is tightened and put back properlyIf there is anything else that I can address please contact me

I emailed [redacted] this morning asking for his license plate # and the address of the location he visitedI went through my computer and was unable to find [redacted] in my computer systemI also went through the invoices for 6/and was unable to find a [redacted] serviced that day I believe he may have the wrong service center [redacted] *** [redacted] *** [redacted]

Initial Business Response / [redacted] (1000, 6, 2015/10/15) */ Customer stated he was having transmission issues before service, Tranny was slipping in reverse, 1st gear, etcCustomer asked for the transmission service, we advised customer that we really don't do pan drops, and the flush may or may not help the issuesThe vehicle had 145,plus miles on it at time of service, we had serviced the vehicle one previous time months earlier and performed only an oil changeWe can not take responsibility for a transmission with that many miles on it and no previous service records, especially with an existing issue I did speak with ***, our regional manager, and he remembers the conversations with youHe said he never offered the $500, the only offer was to refund you for the service you had done at the Grease Monkey, we would still be willing to refund you that amount approx$I apologize if there was a communication issue between the customer and ***My contact info will be listed if the customer would like to contact me Sincerely [redacted] Jr [redacted] cell phone XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/10/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) ***, When I went came to your Grease Monkey location, I did have an intermittent, specific transmission issueI had limited slipping in only a certain circumstanceWhen I backed out of my steep driveway, the transmission sometimes hesitated before going into 1st gearI came to your shop to get a transmission pan drop service, which is a service that your company advertises on its website (please see attachment)It is also a service that is displayed on the board in your shopWhen I talked to your employees, they insisted that the transmission flush was the best service for my truckThey up-sold me into the transmission flushThe employees did not warn me of any potential dangers associated with a transmission flush for an older vehicle or one with any sort of issueThey did not warn me that if there was any sort of debris in the bottom of the pan, it could be kicked up and get stuck in the valve bodiesIf this happened, it could potentially cause great damage to the transmissionI was advised by the Technicians at Aamco that if there was any sort of operating issue with a transmission or if it was a transmission with high mileage, the only proper course of action is to have the pan droppedThat way, certain issues will be apparent and you don't risk further harm by kicking up potentially dangerous particles and making one issue become a much larger one The very next morning after the flush, the transmission was slipping many shifts that had never been an issue beforeThe transmission was running so horribly that I needed to turn around, limp back to my house and take a different vehicle to workIt was apparent that something went very wrong with the transmission flush I had many conversations with [redacted] about this matterI specifically remember that after the transmission fix was completed by [redacted] on 05-11-15, [redacted] offered me $He offered me that amount because it is what he thought it would cost the company if I took civil action against Grease MonkeyHe related that that it would be the cost in wages by having his employees and himself in courtWhen I told him that I did not believe that the offer was fair, he told me that he would check with local junk yards to find out what a junked transmission installed would have cost himHe told me that, knowing that might change what he offered [redacted] told me that he would contact me a few hours laterThat was the last time that I spoke with himSince May 14th, [redacted] has not returned any of my calls or answered my messages since***'s refusal to communicate is the reason that this issue needed to be escalated to the Revdex.com ***, I do agree with you that there was an intermittent, specific transmission issue when I brought my vehicle into your businessHowever, we will never know the transmission's baseline, since the pan drop was done only by [redacted] after the transmission was destroyedI disagree with you that Grease Monkey does not have any responsibility for the repairsIt is not for a transmission to function with an intermittent issue and then to degrade the extreme and sudden way that it did without an event to trigger itWith the issue that I was having, the proper course of action would have been to conduct a transmission pan drop or refer me to qualified technicians to do that type of service On the other hand, with the possibility of a pre-existing condition in mind, I did not believe that it was fair to expect Grease Monkey to take the full financial responsibility of the repairsThat was why I offered to meet your company halfway with the cost of the transmission ***, you state that you cannot take responsibility for a transmission with the mileage and no service recordsPlease note, just because I have not had previous service done at Grease Monkey, does not mean that my truck was never serviced or maintained I do believe opportunity comes out of this situation that could benefit both Grease Monkey and its customersI believe that your employees should pose certain screening questions to customers who are coming in for a transmission serviceThis line of questioning is done by the Aamco that conducted my repairsAny time customers have older vehicles or vehicles with any sort of transmission issues, they should be advised about the benefits of pan drops and the potential dangers that a transmission flush could pose in those circumstancesI believe that if this was done, there is the potential to prevent a great amount of problems and issues for everyone involved If you'd like a copy of the receipt from Aamco or Grease Monkey, I am happy to provide it at your request Final Business Response / [redacted] (4000, 10, 2015/11/04) */ I would like to apologize for the fact that our regional manager did not return your phone callsI agree with you if in fact we did not walk you through the issues with your transmissionIf you would like to contact me in regards to your repairs I would be happy to work with you on splitting the cost of the repairsWhat I would need is a receipt from the facility that did the repairYou can contact me at my email ***@rosbro.com Final Consumer Response / [redacted] (2000, 12, 2015/11/13) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Please let us know which location you visited we have on [redacted] ***.If this was in fact the location at *** and [redacted] let me know

I would be happy to speak with customer and come to a desired conclusion, customer can contact me directly at [redacted] Thank You [redacted] [redacted]

Mr [redacted] came to us in July and received an oil change He returned in December, after going elsewhere for service, and stated that the other service provider said we damaged his oil pan There was no problem until he went to the other provider.We installed a new oil plug for Mr [redacted] and tightened it to the proper torque specification We installed and replaced the plug times to insure that it continued to torque to the proper specification We then filled it with the proper oil and checked for leaks We ran the vehicle for approximately minutes and there were no leaks This is the first we have heard of any leak If Mr [redacted] would like to return, we will look at it for him at no charge If the oil pan needs to be replaced, we can discuss that with Mr [redacted] In his complaint he mentioned a $replacement cost I don't know where Mr [redacted] got that information, but it is an unreasonable number I believe that a pan can be sourced for about $40-$ As mentioned previously, we would be happy to discuss this with Mr [redacted] and attempt to reach a fair and equitable resolution with him, if a pan is needed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedIn regards to my complaint, [redacted] of North Coast Arborist came out and finally competed the job after submitting the complaintShe also refunded me some of my moneyI still want other consumers to be aware of her tactics as I believe she only returned due to this complaint Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe funeral home finally told me last week they had overlooked ordering my mom's headstone months agoThey said now it will be in within months to stallI'll be satisfied when I see that happenJust wanted to give you an update [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.After paying the full amount of the contract, the business owner, ***, assured me that she and her team would return to finish the job My husband and I both have several voice and text messages where she makes promises of returning to complete the work Then after some time she just quit answering our phone calls I would not consider using this business again and want to escalate [redacted] unethical business practices Regards, [redacted]

To whom it may concern:I was paid per the contractThe contract did not include stump removal or removal of fence posts.I planted the trees at no charge to the client in the place that they asked me to plant themI also gave them my exact cost on trees.As per this complaint, the work on my contract was 100% completed.Please feel free to contact me with any further questions.Thank you [redacted] North Coast Arborist

We have handled and settled this case with [redacted] ***There was no truth to the claim that [redacted] had stated in his letter to you in regards to us draining the wrong fluids and that kind of non-senseThere was a faulty"check plug" gasket on his transmission that had allowed the fluid to leak from the transmissionThere was no cover up or hiding anything from [redacted] ***, as he has now learned after having the vehicle inspected by real professional auto techsThat is all, Thank you [redacted] Pres

I am rejecting this response because: Both *** *** and an independent Master Tech confirmed that the transmission fluid was brand new when they inspected the vehicleSeeing as the car had 60k miles with no prior transmission flush, the fluid would not be new. While the car has been fixed, and fault of Grease Monkey has been claimed by their own insurance company, and since Grease Monkey still rejects professionals' opinions, *** response is also rejected
Sincerely,
*** ***

Good afternoon,I spoke to Ms*** this morning regarding her inquiry on the status of her sons' memorial, purchased through Sunset Memorial Park in August ***, and paid in full in March 20**. I shared with Ms*** that as of the latest update obtained from our granite vendor this morning,
the memorial was scheduled to be delivered to our cemetery tentatively by mid to late August of this year. A few factors attributed to this timeframe. Firstly, Ms*** stated that she was not contacted upon paying the marker in full, and thus the process to initiate the design the memorial was delayed. Due to changes in management, I'm not certain what processes were in effect at the time Ms*** paid her marker in full, however, our standard practice now in effect is to contact families no later than the month following when their marker is paid in full; I apologized to Ms*** for that delay. That said, the design process for this memorial began in August 2016, followed by several revisions as to the formatting and layout of the headstone inscriptions. The final proof/rendering was finalized Nov 13, 20**, and approved by Ms*** on Nov 14, 20**. The order was submitted to our vendor and acknowledged by them on Nov **, 20**.This memorial is a large upright headstone in "absolute black" granite, which is an imported granite colorGenerally, imported granite takes about days to be shipped from oversees, be processed through customs, and reach our vendor's facility in ***, where it is sandblasted and inspected, before being shipped to our location. While the expected delivery of August 20** is longer than we generally expect, the size of the stone and the carving design may be reasons for delay, as well as customs processing, which unfortunately neither we nor our vendor can control. Nonetheless, once the granite is received by our vendor, we can request an expedited production and delivery from our vendor. I've notified Ms*** that we will make this request, and I will provide her an update as we reach that point.I've provided Ms*** my personal contact information by email, as well as contact information for our Office Manager and Memorial Specialist, and we have agreed to remain in touch by phone/text until July, after which time we will communicate by email, as she will be oversees. I've also offered to provide photographs upon receiving and installing the memorial. We recognize the privilege and trust Ms*** has placed in us to serve her and her family, both in the past, at the present time, and moving forward. We appreciate the opportunity to provide her resolution to her concerns, and through the production and installation of the memorial.Thank you, *** *** General Manager