Great American Financial Resources

We apologize for the delay and the extenuating circumstances which caused the issue and are happy to refund his moneyWe are putting it in the mail tomorrow

The Driver of the truck was argumentative with the wrecker Operator and due to safety reasons the truck was brought to our facility In his own words he stated that he argued with us and we refuse to put an employee in a jeopardizing position As for the amount of money he didn't mention that the was for also repairs made to HIS equipment

This reply is in response to your additional communication regarding the above referenced Great American Life Insurance Company® case Due to the continued concerns expressed by Ms [redacted] , we fully reviewed this matter again Ms [redacted] appears to begin her processing time from December Please note due to previous concerns with her revocation of her Power of Attorney (“POA”) and the Third Party Administrator approval needed for the withdrawal, we did not consider her paperwork in good order until January 11, The previous information she sent to revoke the POA was insufficientAfter receiving her physician’s note on January 11, 2017, her surrender request was sent to our Legal Department for review on January 18, Upon receipt of Legal Department approval there was a delay on our end We again apologize for that delayThe check went out to her by overnight mail at our expense on February 6, In addition, we reviewed the multiple phone calls Ms [redacted] made to the office between November 11, and February 1, While we feel our staff worked to address her concerns, we understand her frustrations We apologize that our handling of this matter did not meet her expectations I hope that this additional reply is helpful If the owner has any further questions, she may contact our Compliance Department representative at 1-800- [redacted] extension *** She may also reach us by fax at (513) [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] I reject their response because it was not entirely truthful I realized there would be a 20% tax penalty However, the system did fail more than once It should not have taken almost weeks to obtain my surrender check as opposed to the initial weeks they told me when I first called I received and mailed the application in Decand did not get the check until Feb They said they needed to have an acceptance by the plan administrator, which they did have Janas they told me so on the phone And then it would take business days to process They brought up the Power of Attorney which had been revoked in November and I had faxed them copies of that along with medical documentation from August that I could handle my own affairs, including a letter I wrote stating I had been supporting myself and living independently since August 2016, although I did appoint a new Power of Attorney in case of an emergencyIn NovI thought that would clarify the whole issue Meanwhile since this all began I received two statements from one of their agents stating I had already withdrawn my full amount in July of 2016, which was a mistake And I notified them of my new address times I sent them additional medical documentation from my current doctor Jan.11, that I could handle may own affairs at their request So they actually had all the documentation they needed for months Then they informed me that it would have to go to the legal deptand to call back Febbut when I called they said it was still with the legal dept There was no continuity it seemed between the representatives I spoke with and I often had to repeat the same information The company seemed more concerned from what they told me with tax laws than my civil rights and following through on what they said It was my money, which they had to invest for many years Rather than apologize than just tried to explain away the issues.I would not recommend them to anyone.Sincerely, [redacted] , Ph.D

To Whom it May Concern:Please see the attached response to a number of questions posed by the complainant. We do not stage accidents nor do we price gouge. I believe the attached memorandum should answer all of their questions; it was emailed to them prior to my receiving this notification.

In short WE DO NOT ACCEPT ANY THING FROM [redacted] *** They DO NOT own Eitel's Towing and neither they nor you can dictate how we do business and who we will extend credit to YOU are the one who is responsible for all charges to yur vehicle We DO NOT extend credit to ANY Insurance companies nor will we