Great American Mortgage

My complaint with the Fibromyalgia center still is unclear why they did not tell me that they were not in-network with my medical insurance companyI took my folder into their office at my first visit after getting coverage with themThe Pain center looked at my coverage and the office manager asked if they could keep my folderNever at that time or any other time from January through May or even the full year did they ever tell me that they were not in-network at that time with my insuranceThey also told me that I should have been looking at my EOB papers from my insurance companyI did not even get any until after May because Pain center did not start billing the insurance company until after they were in-network with insurance companyThe other reason I did not understand why I would have an outstanding balance is because they only charged me my copay amount at every appointment for an in-network office visit
I went to their Pain Center in and was given a discount rate on my visits because of no medical insurance and paid the amount that they were going to charge me for each visit with my credit cardThey new at this time that I had a limited income
On the amount that was charged to me on my statement they added some of these extra charges in
I called into the Pain Centers office on 5/11/and asked about medical in-network coverage for insurance and at that time was told that they were in-network
So if they tell me that now why would they not tell me this before
I would not have gone to this Pain Center if I would have known of their out of net-work status because if did not have the money to pay an office for onetwork careI was careful to find a medical plan that would help with Mental Health coverage but was misleadOr I would have waited to seek help after they were in network with my insurance

Dear Revdex.com,
As you are fully aware, that without a patient signed Release of Information, we can not discuss with you anything regarding the patient billing or any other matters, it is a violation of Federal HIPAA statutes
Please close this case in our favor
Thank you,
John F*
Clinic Manager

I mailed the complainant a Release of information for her to complete so that we could provide Revdex.com with protected health information, in compliance of HIPAA
It was not been completed and returned, there fore I am providing a copy for the Revdex.com to complete, top section only, and if you would forward
the document to the complainant, she needs to complete the document in BLUE ink and forward the ORIGINAL signature document to our officeWe DO NOT accept email or faxed documentsORIGINAL ONLY.
Thank you, John F* - Clinic Manager

Complaint: [redacted]I am rejecting this response because my personal health information has no relevance to the over-charges and unwarranted drug testing.
I came to this facility for counseling. I am finding out now that 'pain management centers' are where people on highly addictive drugs go to try and get off their medication.
I had no idea that is what you guys do. And that is part of why we are not seeing eye to eye. I am not hooked on any meds. (I take anti-inflammatory NSAIDs like Advil)
Dr. Misha was listed in my network as an available counselor - and you guys thought I was on some sort of addictive pain medication. 
I was just looking for marriage, life & anxiety counseling. And you guys were screening me like some sort of druggie.
So we are both dealing with this do to an error. 
If you could reverse my fees/charges that incurred from seeing Dr. Chris ( who was also scratching his head wondering why I was in his office ) and I will pay the balance of the 2 or 3 missed/rescheduled appointments. 
I would suggest a clearer explanation of what it is you guys do in your clinic, so others are not being seen ( and billed ) for the wrong reasons. 
Or billed and seen for the right reasons. I wanted a new counselor, not go to drug addition center. 
 
Sincerely,
[redacted]

We require the complainant provide a fully executed release of information form before we can reply.  Please have the complainant complete and return an original signature form, completed in blue ink to our office.  NO photocopies, facsimiles or emails.  We will promptly respond...

within 7 days of receipt of this document.