Great American Payment Systems, Inc.

Initial Business Response /* (1000, 5, 2014/07/25) */
Contact Name and Title: *** ***
Contact Phone: XXX XXXXXXXX
first off *** *** read and initialed every page and was well aware of all the fees as well as a terminal to use he also called here on the 7/14/and out of good
faith we removed some of the fees I just to speak with him he told me another company told him that he doesnt have to pay interchange fees I tried to explian those are fees everyone pays merchants as well as every merchant service provider pays in the world and he got angry and he swore at me and hung up on me I called him back and told him I want our equipment back and in ggod condition and under no uncertian terms will he recieve any monies or apology not when we tried yet once again to speak with him and if he does not return our equipment back in good condition by July 31st I will not waive the early termination fee and he will pay for the equipment that he's using with a company that told him he doesn't pay interchange again when I tried to explian it he was angry rude and foul in which I will not stand for regretfully *** ***

Initial Business Response /* (1000, 9, 2015/01/27) */
As per client's request account has been closed, no charges will be charged and we are also waiving the early termination feeThank-you
Initial Consumer Rebuttal /* (3000, 11, 2015/01/27) */
(The consumer indicated he/she DID NOT accept
the response from the business.)
It is true that Great American Payment Solutions has closed my account, but the contract that GAPS got me to sign, was also a contract with FIRST DATA (the credit card machine provider) and this secondary contract was for monthsGAPS did not undertake to cancel the FIRST DATA contract on my behalf, even though I had no idea that I was signing a contract with TWO companies - both of which would take approximately $from my account each monthI am still trying to get an answer from FIRST DATA as to whether or not they are going to hold me to the year term
So yes, GAPS has cancelled their half of the contract, but the FIRST DATA contract is still in effect

Initial Business Response /* (1000, 5, 2015/05/05) */
On March 25, *** indeed signed a month processing contract with our company The Service started, the day of the contract he was billed in April for *** needed to send us his Sim Card so we can issue a new one *** never did
so we sent our rep to see *** so we could do so going above and beyond to help ***, and they couldn't remove the sim card they needed a star wrenchrep told us *** would get it out and send it that never happenedOn April 9th, *** called in to be reimbursed his first month statementwe told him we needed his sim cardhe asked about his statement well yes we bill our clients upon signed contractsSo we asked him to send a cancellation letter so we can close his account, we still haven't received the letterupon receiving the cancellation letter we will terminate his early termination fee of $which we are entitled to,and reimburse the first month of which we were also entitled toThe payment was authorized per our contractUntil we receive the cancellation letter none of the above will be doneHe was never forced to go this route to get his money backhe needs to send the document which we not only require we asked for it
Initial Consumer Rebuttal /* (3000, 7, 2015/05/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I sent an email back when I talked to that company but the email seems to have disappeared from existence, glitch in my computer is possibleSo, I sent a new one twice today and I am sure the second time it went through since I bcc myselfSentence at a time I will refute the last messageYes I signed the contractThe Sim card in question should never have been requested, this just shows the lack of education this company has for the hardware and POS that I use, the swiper is a bluetooth device that talks with the IPad, not the credit processor, which means the way they should be setting up is by filling out a form and sending it to Shopkeep, my POS, and it would have been done, but no matter how many times I told the salesperson that he kept insisting that they needed the sim cardI never told anyone I would send the sim card to them since doing so would essentially stop my business from being able to accept credit cardsOn April 9th I called to find out if they billed me and when they said yes I asked why, when told why I said cancel the account as though it never existed since they have only provided me promises and headaches and are not "entitled" to any of my moneyAs stated above I did send it and I also resent it, I will continue to resend it until I have a response and my money back
Final Business Response /* (1000, 12, 2015/05/28) */
YES THAT IS FINE AND A CHECKMWILL BE SENT OUT

Complaint: ***
I am rejecting this response because: This company treated me with disrespect, almost never had a straight answer, and obfuscated on numerous occasions. They promised service that never came (specifically chip reader capability) by promising that service by specific times and then failing to meet them on three occasionsAlmost no one I talked to had the authority to effect the change I asked for or they intentionally mislead meI have spoken forcefully to their employees. That much is true. I do not suffer fools lightly! I also to not allow myself to be cheated or abused in any matter without speaking up for myself
Sincerely,
*** ***

If you plan on signing a contract with these folks Please understand that no matter what you are told, you are locked into a three year contract. I was with them for over 2 years and the fees just drove me away. My contract didn't have a term listed like their new ones but they still, without notice scammed $500 dollars out of my checking account. I talked to a man named Thomas ( I really think it was George the owner) and he just kept insisting even though my contract didn't say 3 years it was what since does that make, also kept saying that is the industry standard. I want my $500 back.

Initial Business Response /* (1000, 9, 2015/01/27) */
As per client's request account has been closed, no charges will be charged and we are also waiving the early termination fee. Thank-you.
Initial Consumer Rebuttal /* (3000, 11, 2015/01/27) */
(The consumer indicated he/she...

DID NOT accept the response from the business.)
It is true that Great American Payment Solutions has closed my account, but the contract that GAPS got me to sign, was also a contract with FIRST DATA (the credit card machine provider) and this secondary contract was for 48 months. GAPS did not undertake to cancel the FIRST DATA contract on my behalf, even though I had no idea that I was signing a contract with TWO companies - both of which would take approximately $75 from my account each month. I am still trying to get an answer from FIRST DATA as to whether or not they are going to hold me to the 4 year term.
So yes, GAPS has cancelled their half of the contract, but the FIRST DATA contract is still in effect.

Please be advised that we have an early termination fee on every contract also we received a cancellation letter on May16, 2016 and the account was closed on the May 19,2016 the 5.00 charge was a licensing fee which should not have been sent out we will certainly reimburse the licensing fee and wish...

you the best

[redacted], Entered into a 3 year contract to process credit cards for her business we approved her account and we deployed her credit card reader on two occasions she was not at the location [redacted] undelivered we called her business in which the phone was disconnected as well as trying to leave messages...

on her cell phone which mail was full her cell phone was than disconnected we did all that could be done to deliver and install her card reader we spent money to approve her business and build her file and download  the XP Load and the encryption  in the card reader and deploy it via [redacted] we closed her account and waived the Early Termination Fee. This was a loss for us Thank You

Initial Business Response /* (1000, 7, 2014/06/23) */
see attached

Please note that merchant was never ever charged for services not rendered. the wireless terminal worked on many tests before equipment was delivered the equipment was given to the merchant at no cost free wireless unit, merchant cancelled and was charged the early termination fee. this merchant we...

have on tape and is unbelievable the language and tone he used upon a young adult college student here doing an internship. merchant will not be refunded a penny and I have instructed customer service to not take a call Period

Lowest rates I've ever gotten... Thaks GAPS

Initial Business Response /* (1000, 5, 2015/02/10) */
First this contract was signed via Doc U Sign We let him out of his lease as he requested which we didn't have to. the 500 ETF is per the contract which will not be refunded

This is one of the most honest and professional processing company I've ever dealt with. Good Business across the board, hands down.

Initial Business Response /* (1000, 5, 2015/05/05) */
On March 25, 2015 [redacted] indeed signed a 36 month processing contract with our company The Service started, the day of the contract he was billed in April for 56.85. [redacted] needed to send us his Sim Card so we can issue a new one [redacted]...

never did so we sent our rep to see [redacted] so we could do so going above and beyond to help [redacted], and they couldn't remove the sim card they needed a star wrench. rep told us [redacted] would get it out and send it that never happened. On April 9th, 2015 [redacted] called in to be reimbursed his first month statement. we told him we needed his sim card. he asked about his statement well yes we bill our clients upon signed contracts. So we asked him to send a cancellation letter so we can close his account, we still haven't received the letter. upon receiving the cancellation letter we will terminate his early termination fee of $500.00 which we are entitled to,and reimburse the first month of 56.85 which we were also entitled to. The payment was authorized per our contract. Until we receive the cancellation letter none of the above will be done. He was never forced to go this route to get his money back. he needs to send the document which we not only require we asked for it.
Initial Consumer Rebuttal /* (3000, 7, 2015/05/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I sent an email back when I talked to that company but the email seems to have disappeared from existence, glitch in my computer is possible. So, I sent a new one twice today and I am sure the second time it went through since I bcc myself. Sentence at a time I will refute the last message. Yes I signed the contract. The Sim card in question should never have been requested, this just shows the lack of education this company has for the hardware and POS that I use, the swiper is a bluetooth device that talks with the IPad, not the credit processor, which means the way they should be setting up is by filling out a form and sending it to Shopkeep, my POS, and it would have been done, but no matter how many times I told the salesperson that he kept insisting that they needed the sim card. I never told anyone I would send the sim card to them since doing so would essentially stop my business from being able to accept credit cards. On April 9th I called to find out if they billed me and when they said yes I asked why, when told why I said cancel the account as though it never existed since they have only provided me promises and headaches and are not "entitled" to any of my money. As stated above I did send it and I also resent it, I will continue to resend it until I have a response and my money back.
Final Business Response /* (1000, 12, 2015/05/28) */
YES THAT IS FINE AND A CHECKMWILL BE SENT OUT

Initial Business Response /* (1000, 5, 2014/07/14) */
Yes, Mrs [redacted] entered into a non cancellable lease. She chose the [redacted] station a proprietary computer system programmed and designed specifically for her business and her business menu

Complaint: [redacted]
I am rejecting this response because:  This company treated me with disrespect, almost never had a straight answer, and obfuscated on numerous occasions.  They promised service that never came (specifically chip reader capability) by promising that service by specific times and then failing to meet them on three occasions.Almost no one I talked to had the authority to effect the change I asked for or they intentionally mislead me.I have spoken forcefully to their employees.  That much is true.  I do not suffer fools lightly!  I also to not allow myself to be cheated or abused in any matter without speaking up for myself.
Sincerely,
[redacted]