Great American Payment Systems

Initial Business Response / [redacted] (1000, 7, 2014/06/23) */ see attached

Lowest rates I've ever gottenThaks GAPS

This is one of the most honest and professional processing company I've ever dealt withGood Business across the board, hands down

Please be advised that we have an early termination fee on every contract also we received a cancellation letter on May16, and the account was closed on the May 19,the charge was a licensing fee which should not have been sent out we will certainly reimburse the licensing fee and wish you the best

Initial Business Response / [redacted] (1000, 5, 2015/05/05) */ On March 25, [redacted] indeed signed a month processing contract with our company The Service started, the day of the contract he was billed in April for [redacted] needed to send us his Sim Card so we can issue a new one *** never did so we sent our rep to see [redacted] so we could do so going above and beyond to help ***, and they couldn't remove the sim card they needed a star wrenchrep told us [redacted] would get it out and send it that never happenedOn April 9th, [redacted] called in to be reimbursed his first month statementwe told him we needed his sim cardhe asked about his statement well yes we bill our clients upon signed contractsSo we asked him to send a cancellation letter so we can close his account, we still haven't received the letterupon receiving the cancellation letter we will terminate his early termination fee of $which we are entitled to,and reimburse the first month of which we were also entitled toThe payment was authorized per our contractUntil we receive the cancellation letter none of the above will be doneHe was never forced to go this route to get his money backhe needs to send the document which we not only require we asked for it Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I sent an email back when I talked to that company but the email seems to have disappeared from existence, glitch in my computer is possibleSo, I sent a new one twice today and I am sure the second time it went through since I bcc myselfSentence at a time I will refute the last messageYes I signed the contractThe Sim card in question should never have been requested, this just shows the lack of education this company has for the hardware and POS that I use, the swiper is a bluetooth device that talks with the IPad, not the credit processor, which means the way they should be setting up is by filling out a form and sending it to Shopkeep, my POS, and it would have been done, but no matter how many times I told the salesperson that he kept insisting that they needed the sim cardI never told anyone I would send the sim card to them since doing so would essentially stop my business from being able to accept credit cardsOn April 9th I called to find out if they billed me and when they said yes I asked why, when told why I said cancel the account as though it never existed since they have only provided me promises and headaches and are not "entitled" to any of my moneyAs stated above I did send it and I also resent it, I will continue to resend it until I have a response and my money back Final Business Response / [redacted] (1000, 12, 2015/05/28) */ YES THAT IS FINE AND A CHECKMWILL BE SENT OUT

Initial Business Response / [redacted] (1000, 9, 2015/01/27) */ As per client's request account has been closed, no charges will be charged and we are also waiving the early termination feeThank-you Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/01/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) It is true that Great American Payment Solutions has closed my account, but the contract that GAPS got me to sign, was also a contract with FIRST DATA (the credit card machine provider) and this secondary contract was for monthsGAPS did not undertake to cancel the FIRST DATA contract on my behalf, even though I had no idea that I was signing a contract with TWO companies - both of which would take approximately $from my account each monthI am still trying to get an answer from FIRST DATA as to whether or not they are going to hold me to the year term So yes, GAPS has cancelled their half of the contract, but the FIRST DATA contract is still in effect

Complaint: [redacted] I am rejecting this response because: This company treated me with disrespect, almost never had a straight answer, and obfuscated on numerous occasions They promised service that never came (specifically chip reader capability) by promising that service by specific times and then failing to meet them on three occasions.Almost no one I talked to had the authority to effect the change I asked for or they intentionally mislead me.I have spoken forcefully to their employees That much is true I do not suffer fools lightly! I also to not allow myself to be cheated or abused in any matter without speaking up for myself Sincerely, [redacted]