I am contacting you in response to the claim initiated by a previous customer The original estimate was given to the customer on 3/16/and then revised per the customer's request on 4/8/ A contract was issued to the customer on 4/15/in the amount of $5,and an initial 50% deposit was paid on 4/15/in the amount of $2, The roof was repaired as stated in contract with the final 50% payment being paid on 6/9/ The contract specifically states "...Decker Home Repairs, LLC excludes certain repairs from its warranty Items excluded but not limited to: roof repairs/leaks..." The customer was pleased with the repairs and didn't contact us with any complaints until May 18, at 10:28pm in which he sent an email which specifically stated "You previously had worked on our roof to fix a leak in four spots The leak seemed to be fixed until tonight The roof is leaking again and we would like you to contact us about getting it fixed." Unfortunately, per our contact roof repairs/leaks are not covered by a warranty Also, the customer did not contact us for over a year with any problems After the email was received, the customer was contacted and an appointment was scheduled for the estimator to go out & take a look The customer was given a verbal estimate for repairs; however, the estimate was refused by the customer Thank you for your time & please let me know if you need any further information[redacted] Decker Home Repairs, LLC [redacted]
Decker Home Repair
Office Admin***
","sans-serif">Jul 7
Hi Customer
I am sorry to say that
we will not be repaying you for the work that was done by another contractor
That is plainly stated in our contractYou should have contacted Decker Home
Repairs to look at the problem before calling another company outTwo seals
have been placed on many toilets when there is an issue with the floor tile
being installed to highHaving two seals will not cause a toilet to clogWe
would like to know what he found that caused the clog. Below is the warranty on our contracts.
This contract
supersedes all other advertisements, previous agreement or contract, written or
oral. For one (1) year from date of this
contract, Decker Home Repair and Remodeling,
will repair, free of charge, defects in workmanship for work performed
under this contract. Guarantee is for
labor only, and does not apply to material failure, regular wear and tear,
"acts of God" or a client's change of mind regarding approval. Neither contract nor guarantee is
transferable. Guarantee becomes
effective when your complete payment has been credited to Decker Home Repair
and Remodeling, account. There are no other guarantees expressed or
implied and there is no liability for consequential damages of any nature of
kind. Incomplete payment or separate
payment to technician, for any reason, voids the warranty and may result in a
lien on your property. Any representations
made by craftsman other than those set forth on contract for hereby disclaimed
by Decker Home Repair and Remodeling .
Any agreements made beyond this contract to circumvent Decker Home
Repair and Remodeling, will subject the parties to legal prosecution. Neither contract nor guarantee is
transferable. Warranty repairs do not
extend original warranty period. Decker
Home Repair and Remodeling, has the right to refund a portion of cost in lieu
of completion of work of warranty service.
Warranty work is to be performed by the original technician, if
available. If customer or the customer's
contractor modifies work performed by Decker Home Repair and Remodeling, in any
way, warranty is void. Decker Home
Repair and Remodeling, excludes certain repairs from its warranty. Items excluded by not limited to: roof repairs/ leaks, gutter guards, leaky
faucets/toilets (unless unit is replaced), blocked plumbing, caulking,
grouting, leaking windows and electrical troubleshooting. Any selection relative to color, type,
texture and style are sole responsibility of customer. Unless otherwise specified, estimate is for
one coat of paint only. No guarantee on
matching color of existing paint or of ceiling texture
We are sorry that you
had this problem, but we can assure you that two seals will not cause a toilet
to clog
*** ***
Office Manager
*** did some
research and sent the link to Customer on “HOW TO INSTALL TWO WAX RINGS IN A TOILET
http://homeguides.sfgate.com/install-two-wax-rings-toilet-50883.html
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. Regards,
[redacted]Our response is:We called a plumber because we had no idea what was causing the leak into the ceiling of our kitchen, but we suspected it might be the toilet because it had been clogged the day before. We were told by the licensed plumber that the clogged toilet was due to the excess wax from the two seals put in place by Decker (the first wax seal was placed by our builder; the second was placed by Decker, without removing the first seal which caused the seals to push their way into the toilet and clog it). Since I'm not a plumber, I can't argue with Decker that there may be plumbing situations which require placing two seals around a toilet, but we didn't employ Decker to repair a plumbing problem; they were asked tosecure the toilet to the floor to keep it from wobbling. We feel they are liable for our ceiling damage due to their improper repair work in securing the toilet; this is not a plumbing or Decker warranty issue. This is an issue of liability.[redacted]12 August 2015
I am contacting you in response to the claim initiated by a previous customer. The original estimate was given to the customer on 3/16/2015 and then revised per the customer's request on 4/8/2015. A contract was issued to the customer on 4/15/2015 in the amount of $5,800.00 and an...
initial 50% deposit was paid on 4/15/2015 in the amount of $2,900.00. The roof was repaired as stated in contract with the final 50% payment being paid on 6/9/2015. The contract specifically states "...Decker Home Repairs, LLC excludes certain repairs from its warranty. Items excluded but not limited to: roof repairs/leaks..." The customer was pleased with the repairs and didn't contact us with any complaints until May 18, 2016 at 10:28pm in which he sent an email which specifically stated "You previously had worked on our roof to fix a leak in four spots. The leak seemed to be fixed until tonight. The roof is leaking again and we would like you to contact us about getting it fixed." Unfortunately, per our contact roof repairs/leaks are not covered by a warranty. Also, the customer did not contact us for over a year with any problems. After the email was received, the customer was contacted and an appointment was scheduled for the estimator to go out & take a look. The customer was given a verbal estimate for repairs; however, the estimate was refused by the customer. Thank you for your time & please let me know if you need any further information.[redacted]
[redacted]Decker Home Repairs, LLC[redacted]
I'm sorry we have no record of charging the customer for replacing wax seal per our contract only tighten the fasteners on the flange where base meets floor.From [redacted]
I am contacting you in response to the claim initiated by a previous customer The original estimate was given to the customer on 3/16/and then revised per the customer's request on 4/8/ A contract was issued to the customer on 4/15/in the amount of $5,and an initial 50% deposit was paid on 4/15/in the amount of $2, The roof was repaired as stated in contract with the final 50% payment being paid on 6/9/ The contract specifically states "...Decker Home Repairs, LLC excludes certain repairs from its warranty Items excluded but not limited to: roof repairs/leaks..." The customer was pleased with the repairs and didn't contact us with any complaints until May 18, at 10:28pm in which he sent an email which specifically stated "You previously had worked on our roof to fix a leak in four spots The leak seemed to be fixed until tonight The roof is leaking again and we would like you to contact us about getting it fixed." Unfortunately, per our contact roof repairs/leaks are not covered by a warranty Also, the customer did not contact us for over a year with any problems After the email was received, the customer was contacted and an appointment was scheduled for the estimator to go out & take a look The customer was given a verbal estimate for repairs; however, the estimate was refused by the customer Thank you for your time & please let me know if you need any further information[redacted] Decker Home Repairs, LLC [redacted]
Decker Home Repair
Office Admin***
","sans-serif">Jul 7
Hi Customer
I am sorry to say that
we will not be repaying you for the work that was done by another contractor
That is plainly stated in our contractYou should have contacted Decker Home
Repairs to look at the problem before calling another company outTwo seals
have been placed on many toilets when there is an issue with the floor tile
being installed to highHaving two seals will not cause a toilet to clogWe
would like to know what he found that caused the clog. Below is the warranty on our contracts.
This contract
supersedes all other advertisements, previous agreement or contract, written or
oral. For one (1) year from date of this
contract, Decker Home Repair and Remodeling,
will repair, free of charge, defects in workmanship for work performed
under this contract. Guarantee is for
labor only, and does not apply to material failure, regular wear and tear,
"acts of God" or a client's change of mind regarding approval. Neither contract nor guarantee is
transferable. Guarantee becomes
effective when your complete payment has been credited to Decker Home Repair
and Remodeling, account. There are no other guarantees expressed or
implied and there is no liability for consequential damages of any nature of
kind. Incomplete payment or separate
payment to technician, for any reason, voids the warranty and may result in a
lien on your property. Any representations
made by craftsman other than those set forth on contract for hereby disclaimed
by Decker Home Repair and Remodeling .
Any agreements made beyond this contract to circumvent Decker Home
Repair and Remodeling, will subject the parties to legal prosecution. Neither contract nor guarantee is
transferable. Warranty repairs do not
extend original warranty period. Decker
Home Repair and Remodeling, has the right to refund a portion of cost in lieu
of completion of work of warranty service.
Warranty work is to be performed by the original technician, if
available. If customer or the customer's
contractor modifies work performed by Decker Home Repair and Remodeling, in any
way, warranty is void. Decker Home
Repair and Remodeling, excludes certain repairs from its warranty. Items excluded by not limited to: roof repairs/ leaks, gutter guards, leaky
faucets/toilets (unless unit is replaced), blocked plumbing, caulking,
grouting, leaking windows and electrical troubleshooting. Any selection relative to color, type,
texture and style are sole responsibility of customer. Unless otherwise specified, estimate is for
one coat of paint only. No guarantee on
matching color of existing paint or of ceiling texture
We are sorry that you
had this problem, but we can assure you that two seals will not cause a toilet
to clog
*** ***
Office Manager
*** did some
research and sent the link to Customer on “HOW TO INSTALL TWO WAX RINGS IN A TOILET
http://homeguides.sfgate.com/install-two-wax-rings-toilet-50883.html
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. Regards,
[redacted]Our response is:We called a plumber because we had no idea what was causing the leak into the ceiling of our kitchen, but we suspected it might be the toilet because it had been clogged the day before. We were told by the licensed plumber that the clogged toilet was due to the excess wax from the two seals put in place by Decker (the first wax seal was placed by our builder; the second was placed by Decker, without removing the first seal which caused the seals to push their way into the toilet and clog it). Since I'm not a plumber, I can't argue with Decker that there may be plumbing situations which require placing two seals around a toilet, but we didn't employ Decker to repair a plumbing problem; they were asked tosecure the toilet to the floor to keep it from wobbling. We feel they are liable for our ceiling damage due to their improper repair work in securing the toilet; this is not a plumbing or Decker warranty issue. This is an issue of liability.[redacted]12 August 2015
I am contacting you in response to the claim initiated by a previous customer. The original estimate was given to the customer on 3/16/2015 and then revised per the customer's request on 4/8/2015. A contract was issued to the customer on 4/15/2015 in the amount of $5,800.00 and an...
initial 50% deposit was paid on 4/15/2015 in the amount of $2,900.00. The roof was repaired as stated in contract with the final 50% payment being paid on 6/9/2015. The contract specifically states "...Decker Home Repairs, LLC excludes certain repairs from its warranty. Items excluded but not limited to: roof repairs/leaks..." The customer was pleased with the repairs and didn't contact us with any complaints until May 18, 2016 at 10:28pm in which he sent an email which specifically stated "You previously had worked on our roof to fix a leak in four spots. The leak seemed to be fixed until tonight. The roof is leaking again and we would like you to contact us about getting it fixed." Unfortunately, per our contact roof repairs/leaks are not covered by a warranty. Also, the customer did not contact us for over a year with any problems. After the email was received, the customer was contacted and an appointment was scheduled for the estimator to go out & take a look. The customer was given a verbal estimate for repairs; however, the estimate was refused by the customer. Thank you for your time & please let me know if you need any further information.[redacted]
[redacted]Decker Home Repairs, LLC[redacted]
I'm sorry we have no record of charging the customer for replacing wax seal per our contract only tighten the fasteners on the flange where base meets floor.From [redacted]