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Great Basin Behavioral Health and Wellness

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Great Basin Behavioral Health and Wellness Reviews (1)

Today 8/12/2015 I called Great Basin behavioral health and wellness to inquire as to how to obtain my 7 year old son's medical record from them. I was asked by Great Basin Behavioral Health and Wellness employee [redacted] if the release of information consent was signed for me to obtain the record..I stated that my son is legally a minor..and he can't sign legal documents and I am his father, and have legal custody of him. Moreover, access to my son's (a minor) medical record is my right. I provided all information..my son's and my own names, DOB, address, phone numbers (even SSN). Still [redacted] stated that she was just "following Great Basin Behavioral health and wellness procedures".Desired SettlementAn apology for the clear ignorance of the law exhibited by Great Basin behavioral health and wellness and staff member [redacted] and retraining of staff that provides direct customer service. Business Response Contact Name and Title: [redacted], MAContact Phone: 7[redacted]Contact Email: [redacted]At Great Basin Behavioral Health, we take complaints about our staff and professionalism very seriously. Upon discovering this complaint, our internal process was reviewed by management with the staff member in question and it was determined that the staff member was following the rules of HIPPA, as required by her employment and federal law, by ascertaining the minimum of two pieces of identifying information from the client's father prior to disclosing any protected health information and/or releasing any records. The client's father was unable to provide all required information during the first of his two calls to our staff member, thus increasing the staff members vigilance in protecting our client's information from a potentially unauthorized individual and leading to her further involvement of the therapist assigned to the case. After processes were reviewed fully, the therapist assigned to the case contacted the client's father by telephone at 1:30pm on 8/12/15 and subsequently apologized for any miscommunication and offered an in person meeting to review the child's treatment plan and provide medical records per the father's request. The client's father specified he was driving and would call back to schedule a meeting. After several days waiting for a response, the therapist again attempted contact on 8/14/15 at approx. 330pm, leaving a message and offering an appointment date and time the following week. Again, no response came from the father. On 8/19/15, management attempted to contact the father twice between 1100am and 1130am. The phone was not answered and no message machine was operable at that time. If and when questions, concerns or complaints occur, one of our administrative staff are always available and willing to work toward a solution. We aspire to do so as quickly as possible in order to preserve the trust we have earned with our clientele over the past several years and in order to continually provide complete transparency in our business practices.

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Description: Psychotherapist, Coaching - Life

Address: 1325 Airmotive Way STE 200, Reno, Nevada, United States, 89502-3240

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www.greatbasinwellness.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Great Basin Behavioral Health and Wellness, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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