Great BIG Canvas Reviews (%countItem)
Great BIG Canvas Rating
Address: 10700 World Trade Blvd Ste 102, Raleigh, North Carolina, United States, 27617-4220
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On May 25, 2020 I ordered on-line from Great BIG Canvas a framed print (London Streets # ***) My Order # ***. I paid $182.30 from my*** card. The money went off my card that same day. Shipping was to be 6/9 and delivery 6/12. They never shipped. After many emails I got a generic response (support ticket #***) I requested my money be returned to my*** card and cancel the order. All my requests were ignored. Finally after 6 more requests to cancel I got an email from a woman who said my order was still being processed but if I wanted they would cancel. I sent back email requesting the order to be cancelled and return my $182.30 to my*** card time after time and never any response back. I have sent an email telling them not to complete my order that I want to cancel. I have sent emails telling them if they send it at this late date and all this stress that I will refuse to accept it. Not to ship that I want to cancel.They do not respond to my almost daily requests. I am 75 years old and am alone and this is very stressful for me. I have also explained this to them how very upset and worried I am. No response. If you can help me; I would be most grateful. I check everyday my emails to see if they have responded. I also call my*** account to check if they returned my money. They just ignore me. Please help me. *** My phone is ***.
I want Great BIG Canvas to cancel my on-line order # *** on May 25,2020 and return the money that they took off my *** card that same day. Never received the picture and I want complete refund of my $182.30 to my ***card. Thank you so very much for your help.
You sent an email informing me that you had notified Great BIG Canvas and 2 hours later I received an email from them saying my $182.30 was being returned to my *** card and it could take up to 3 days but it was then returned in full to my *** card the very next day.
They have already charged my credit and I have since paid my credit card company.
The ticket number they gave me for reference is #***
Product_Or_Service: Inspirational GARDEN- DRAGON LIVE Canvas
Order_Number:
RefundI am requesting that Great Big Canvas issue me a complete refund of 209.82.
Thank you!
I placed an order on May 9 for a Canvas and it has not been delivered,and these people have no contact number,although ut states shipped on May 9,2020
I purchased a canvas on May 9,in the amount of $150.05 using a *** card.The order no. was ***.It is indicated on the web-site that it was shipped the same day.I have not received the item,and there is no contact no. for these people,which is suspicious.I filed a complaint with *** and was told they have until June 24 to respond which is unacceptable.
I want my money refunded
They do not have a phone number that will allow you to speak to person! When I tried to cancel my over $300 order within 15 minutes of placing it nobody but a Chat Bot could help me! Then 24 hours later I get sent an email that says, "Sorry, your item has already shipped." That is ridiculous. I sent an email to their customer service people literally within 15 minutes of placing the order yet they couldn't cancel it before shipping it the next morning at 8:00 a.m. This company is also called Great Big Canvas. Same location, same business.
Concerned that I can't get return information
I purchased a piece of art that arrived approximately 2 weeks ago for my sister in law I want to return that art. Last week, I submitted an email asking for the return receipt so that I may return the Art. I asked for this last Monday or Tuesday. I have yet to receive the return slip. Information on the site says that if you ask again, it could bump the request to the bottom of their stack. They limit the time for a return to 30 days, so I am concerned with running out of time, and can't double check. I am fine with paying re-socking fee. May be ok with getting different piece sent to me even. Also, the company for the purchase is Great BIG Canvas. The address is the same as this one, so I suspect they are one and the same spwith similar name wording, one may be a dba. I need the return receipt immediately.
Return receipt, and refund less restocking or information about product substitution. They should have responded by now to my request for a return receipt.
Hi ***,
Thanks for reaching out to us. We process all return requests within 48 business hours. It appears at though we were able to get back to you and resolve the issue. We hope that you are enjoying your new canvas.
I spent several hundred dollars on a painting I am not happy with. They will not reply to my refund/exchange request.
I spent a lot of money on a framed canvas. I have been repeatedly trying to get an exchange/refund. They replied to one request and then started then started ignoring my exchange request. I have tried contacting them several times with no response.
I would like to exchange the photo and have the difference refunded.
Hi ***,
I am very sorry that you haven't received a follow up email on your exchange. It looks like each time that you emailed us it pushed your request time back to the bottom of our queue. We will process your request immediately and follow up with you in a private message. Again, I apologize for the delay.
Ordered pictures on canvas using a *** as I have many times in the past. What I received was prints on a board, not pictures on canvas.
I purchased a *** for 8 pictures on canvas. When I went to use the *** I could not find the type of canvas prints I ordered. I contacted online support and they provided a "special" link for the *** only purchase. I hang these canvas' on my walls. I have dozens of them purchased using ***s from not only this company, but other companies also. Had I known this was what I would receive, I would not have ordered this product. I feel this was a "BAIT AND SWITCH" effort by this company. I am also reporting them to ***. I have contacted the company, but have not heard back from them
I would like what I ordered. Eight photos on canvas, not eight photos on Art Board
Hi ***,
I am very sorry for any product confusion with your recent order of Flat Tabletop Canvases. We offer several different options for both wall mounted and tabletop canvases. Our Flat Tabletop Canvases are mounted on a flat hard backing that comes with a stand. We also offer a Premium Tabletop Canvas which is half an inch thick and the canvas wraps around the frame. We would be happy to work with you to make sure you receive the product you intended to purchase. Our team will reach out to you with a private message.
I did not receive ANY communication from ANYONE and today I wonder what happened and the case is closed???
Hi ***,
I am sorry that you did not receive our email that was sent immediately after receiving your message. The email was sent to your email address on your order and from the previous email you sent to us directly. We will reply again today to this same email address. Please be sure to check your inbox and spam folder.
Canvas on Demand has the best products, and even better customer service. This was my 5th time ordering from them, and as always amazing product and fast shipping. I really appreciate them taking pride in their product and service. I will be a lifelong customer!
I purchased ($29.99) a *** and ordered a 20 x 14 premium canvas wrap (# ***) in late October and received the print on Monday 10/30/17. They charge an extra fee for shipping and not sure exactly what that was. However, there was significant damage and a defect to the print. It shows an indent the entire length of the picture. These folks are usually very good at responding, but now refuse to help. I've sent them 5 separate emails starting last Monday 10/30 with pictures showing the defect. I tried calling, but they don't answer the phone. Their automated system says to call back later. I tried the live chat option and it says it's unavailable.
Product_Or_Service: Premium Canvas Wrap 20 x 14
Order_Number:
Other (requires explanation) I would like them to replace this picture and if they won't, I want to be refunded.
Hi ***,
I just wanted to reach out to you regarding your recent Canvas On Demand experience. First, I'd like to sincerely apologize for the trouble you experienced when trying to reach our team. We can assure you that it is never our intention to cause any difficulty of any sort, and we are so sorry for the frustrating experience you had. The email issue and high call volume was definitely a huge inconvenience, and our team is looking into this further so that we may address this for future customer orders. We certainly want to prevent this from happening again in the future.
In regards to the additional charge besides the shipping, the $4.49 fee was for the sales tax that we are required to charge for states where we have a physical location. I am very sorry for the confusion about that.
I'm very glad to see that *** was able to set up a free replacement order with expedited shipping. It looks like the replacement canvas is currently scheduled to arrive on Friday, 11/10. Your tracking number is *** and you can track this package via the link provided below:
https://***
We do want to ensure you have a perfect canvas to proudly display in your home or office, so if have any problems with your new canvas, please let me know. I'll gladly resolve it for you in any way that I can.
As an apology, I've created a coupon for you to receive two free 16x20 Premium Thick Wrap Canvases on us. Your custom code is "***" and is valid through December 31 2017.
I've also sent you a message in a separate email. Thank you again for your patience and for allowing us to make this right.
Unfortunately I purchased canvas from Canvas on demand in which were very dark with a scratchy look and *** the art specialist emailed me to no avail hasn't fixed the issue, she asked me to send her my canvas via email but NEVER REPLIED AFTER RECEIVING MY TERRIBLE DARK CANVAS. This is poor customer service and I have the right to be contacted for rectifying this matter at hand. I'm researching corporate. I will go to social media to assure people about the Poor Customer service, Errors and Poor quality.
Dissatisfied paying customer
Hi ***,
I am very sorry to hear that your canvases were printed very dark. We would love to work with you to help resolve this issue. I was able to find the correspondence you had with our team and we will be reaching out to you today to let you know how we are able to fix the issue. Again, I am very sorry that you weren't pleased with the canvases, but we will make sure you are happy with the new ones.