Great Canadian Roofing Corporation

Initial Business Response / [redacted] (1000, 5, 2015/01/14) */ This client had an emergency service requirement on his home with the roof leakingThe client was looking for us to come out and inspect and repair this emergency problemThe potential client's expectations was this service would be Free because he was saying he required an "Estimate" not service and our website indicates we provide "Free Estimates for complete roof replacements Our company will review our website context to ensure other potential clients do not make this same mistake Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/01/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) Show me where it says "Free Estimates for complete roof replacements"No where on the site it says that The company offers a range of servicesThe contact form says: Get a Free Estimate On the home page, there is a box that says: Get a Free Estimate It does not even indicate the service the free estimate is available [redacted]

Initial Business Response /* (1000, 5, 2014/04/28) */
I *** *** was in phone conversation with *** *** on April 23rd, regarding his concerns left on my voice mail earlier in the dayI apologize for the invoice he received that noted his account was days over dueI
explained to Mr*** this invoice was sent out in error through our new accounting system we have implementedI assured Mr*** this notice does not affect his credit rating score and once all the repairs were complete to his home, we will then meet together and finalize the outstanding amountGreat Canadian Roofing has been working with our shingle supplier that caused the reported damage back in September of to repair the affected areas to the client's homeSignificant coordination with Great Canadian, our Shingle supplier, the repair contractors and the client have taken place to arrange suitable meeting times around the client's schedule to have the damage repaired to the homeDuring my phone conversation with Mr***, I tentatively set up a meeting during the week of April 28th, to re-attend the home and the previous work completed and address and additional questions or concerns they haveAs mentioned in this correspondence from ***, the repairs are nearing completion over the next few weeks and I *** *** will be in constant contact with Mr*** they are on track and completed
Initial Consumer Rebuttal /* (3000, 7, 2014/04/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I appriciate the response provide by Great Canadian and agree that they did contact me on the 23rd of April, this was due to a voice message that I had left them and after my complaint was filedThe concern around the invoice I will accept but will monitor my credit rating for any impacts assocaited
I would like to speak to the comments regarding the coordination of the repairs to my homeFirst of all no one from Great Canadian have visited my home since last fall
All the subcontractors that have executed work on behalf of Great Canadians Supplier have been contractors that I have researched, contacted and met to review the scope of work and allow them to provide an estimate to the shingle supplier and then manage them at my residence during the execution of their scope of work!
The shingle supplier did provide the structural engineering firm to complete a structural evaluation of the roof system that provide a engineered resolution for the stuctural damage, which was complete and signed offBut let me be clear no one has attending my residence other than myself to attend these meetings and during any repairs
I will acknowledge that the shingle suppiler has been the only one that I have had contact with since the event and thru the repairs
So moving forward the roof repairs should be completed by the end of next week, the only thing left to do will be to get estimates for the paiting to forward it to the shingle supplier for review and approval and get that completed
Once this is completed then we will need to address the oustanding issues concerning the roofing product installation and warrenties
and finally the remaining scope of work will be required to be completed***
Great Canadian has contacted me to review the product installation concerns, this will likey take place over the course of the next week

Initial Business Response /* (1000, 5, 2015/01/14) */
This client had an emergency service requirement on his home with the roof leaking. The client was looking for us to come out and inspect and repair this emergency problem. The potential client's expectations was this service would be...

Free because he was saying he required an "Estimate" not service and our website indicates we provide "Free Estimates for complete roof replacements.
Our company will review our website context to ensure other potential clients do not make this same mistake.
Initial Consumer Rebuttal /* (3000, 7, 2015/01/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Show me where it says "Free Estimates for complete roof replacements". No where on the site it says that.
The company offers a range of services. The contact form says: Get a Free Estimate.
On the home page, there is a box that says: Get a Free Estimate.
It does not even indicate the service the free estimate is available.
[redacted]

Initial Business Response /* (1000, 5, 2015/06/03) */
Contact Name and Title: [redacted] - GM
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@greatcanadian.ca
The roofing project for Mr. [redacted] was completed July 30th. An inspection by Great Canadian was done on the completed work July...

30th. During this inspection, Mr. [redacted] was present onsite and signed our "Certificate of Completion" approving the roofing work that was done. The remaining exterior work was completed November 13th, 2014.
The ruts that were left by our supplier's delivery team in the boulevard, unfortunately could not be completed during the fall and winter months and were scheduled to be fixed this spring.
Our Supplier attended to site and fixed the ruts on April 17th, 2015. We are unable to locate any emails or voice mails the client had attempted contact indicating this work had not been done. There were no complaints made to the General Manager of Great Canadian or other senior management members.
Great Canadian has contacted the client and set a tentative date for an inspection to be held onsite with the client to review all the work that was completed and ensure the customer is 100% satisfied with repairs that have already been completed to the boulevard grass.

Initial Business Response /* (1000, 5, 2015/07/20) */
This roof was originally installed through a homebuilder contract with [redacted] in 2010. All product and job specifications are provided and requested by the builder for each job.
For all winter and cold application roofing...

installations, the option to "hand tab" or hand seal each shingle is provided to the builder to keep the manufacturer's wind warranty validate. The builder in this situation declined the option to "hand tab" or hand seal the shingles on this roof.
If there are workmanship related deficiencies on this roof, Great Canadian will complete these items within the workmanship warranty period. As stated in our Warranty certificate, Great Canadian will not be held responsible for any "acts of God", ie, wind, hail, fire. In addition to the workmanship warranty, Great Canadian cannot offer wind warranty to the client or [redacted] if the winter/cold weather shingle applications are not accepted and follow as set forth by the manufacturer and contractor (Great Canadian).
Initial Consumer Rebuttal /* (3000, 12, 2015/09/11) */
There has been no communication from Canadian Roofing Company verbal or written to address our complaint. There is no site inspection done that we are aware of for them to say that the defects are not covered by the warranty. They have basically generalized that our complaint is not valid and not covered by warranty. Nothing was done, not even a quick inspection to evaluate our complain.
Final Business Response /* (4000, 18, 2015/09/17) */
If your shingles are lifting because the roof was installed in November in cooler temperatures, this unfortunately is an issue you have with the builder and not the contractor. As the contractor, we do not select when the homes are ready to have the work completed on them.
As stated in my previous responses, Great Canadian will gladly complete an inspection with the client of their roof and determine if there are any workmanship deficiencies to be corrected. This can be arrange through myself [redacted] at [redacted]@greatcanadian.ca.
Shingles that are lifting due to a cold season install is not considered a warranty item.
Final Consumer Response /* (2000, 28, 2015/09/24) */
This has with reference to your email received on September 24, 2015. We would like to let you know that we were very satisfied with the manner the Great Canadian Roofing has addressed our complaint. We have expressed this in the Revdex.com files and in previous email to you on September 22nd.
Our roof will be repaired, a call is being awaited next week for repair schedule. We trust the Great Canadian Roofing with their outstanding reputation in the industry, prompt action and professionalism they displayed.
Regards,
[redacted]
Cellphone: XXX-XXX-XXXX

Initial Business Response /* (1000, 5, 2015/06/03) */
Contact Name and Title: [redacted] - GM
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@greatcanadian.ca
The roofing project for Mr. [redacted] was completed July 30th. An inspection by Great Canadian was done on the completed work July 30th. ...

During this inspection, Mr. [redacted] was present onsite and signed our "Certificate of Completion" approving the roofing work that was done. The remaining exterior work was completed November 13th, 2014.
The ruts that were left by our supplier's delivery team in the boulevard, unfortunately could not be completed during the fall and winter months and were scheduled to be fixed this spring.
Our Supplier attended to site and fixed the ruts on April 17th, 2015. We are unable to locate any emails or voice mails the client had attempted contact indicating this work had not been done. There were no complaints made to the General Manager of Great Canadian or other senior management members.
Great Canadian has contacted the client and set a tentative date for an inspection to be held onsite with the client to review all the work that was completed and ensure the customer is 100% satisfied with repairs that have already been completed to the boulevard grass.