Great Denver Rentals

Complaint: [redacted] I am rejecting this response because: However, none of the email you sent me here have headers with a date and time? I cannot verify I received without the header showing who they were actually sent to They show Sender: [redacted] and the To: as Me?? It looks like he sent them to himself so they are not the actual correspondence sent to me, and could easily have been tampered with? PLEASE LET ME KNOW IF YOU NEED US TO RESEND ALL THE EMAILSI WAS TAKING SCREEN SHOTS OF THE EMAILS BETWEEN MYSELF AND SUSANTHIS IS INCREDIBLY EASY TO PROVE THE CONVERSATIONS DID IN FACT HAPPENTHE FACT SHE IS STATING THEY ARE FALSE, GOES TO PROVE THAT SHE IS BEING DISHONESTI ALSO DON'T REALLY REALIZE WHAT SHE MEANS BY "NO HEADERS" THE SCREEN SHOT SHOWS THE DATE, TIME AND THE FACT IT WAS SENT TO SUSAN/SUE WHICH ARE HER TWO EMAILSWHAT OTHER SUSAN WOULD WE BE EMAILING ABOUT PROPERTY DAMAGE ISSUESEITHER WAY, I CAN HAVE BRITT FORWARD A FEW EMAILS THAT WILL CLEARLY SHOW THE CORRESPONDENCE We did discuss the operation of the dishwasher, after asking the tenants to read the manual they sent no further correspondence I know of that confirmed it was or was not working As you know the landlord lived in the unit prior to this and there was never any issues with appliances The addendum states the appliances are the responsibility of the tenants to maintain, unless there were breakages No breakages here were ever reported We found the rinsing wand damaged after they moved out, (from overloading) AGAIN UNTRUEWE DID REPORT IT AND WERE TOLD TO PUT VINEGAR IN ITWE REPORTED IT MULTIPLE TIMES AND WERE GIVEN THE SAME RESPONSE My company has to have working appliances in good order before we accept a management agreementDishwasher complaints are high on the list with tenants and frequently we find they don’t use the right soap, don’t clean the drains, and overload them HOW IS THIS POSSIBLE, AS THEY HAD TO REPLACE THE REFRIGERATOR RIGHT AFTER WE MOVED IN? THAT WAS BROKENWE ALSO IMMEDIATELY COMPLAINED ABOUT THE DISHWASHERSO IF EVERYTHING WAS PERFECT AND IN WORKING ORDER, HOW DID WE HAVE ONE APPLIANCE REPLACED and ONE WE WERE TOLD TO PUT VINEGAR IN There was nothing wrong with the dishwasher wand rinsing blade when they took occupancy of the unit, yet it was bent and damaged when they left This is unfortunately a tenant expense I sent you a copy of the inspection report none of these items were on the inspection report at the time of occupancy Also the tenant is left a second report and has days to complete notifying the landlord if there are items that do not work in the unit after they move in Its stated clearly in the lease if the report is not turned in after occupancy any findings are as is – please refer to the copy of the lease I sent the Revdex.com WE DID The unit was completely painted AFTER the landlord moved out, so again these claims were not documented on anything verifiable other than the email submitted to you with no header date and timeHOW COULD THE UNIT HAVE BEEN RECENTLY PAINTED IF THEY COULD NOT PROVIDE TOUCH UP PAINT? I HAVE ATTACHED PROOF THAT THE OWNER PAINTED BEFORE, THINK ABOUT THAT, BEFORE HE MOVED OUT, MEANING THERE WERE DENTS AND SCRATCHES ALL OVER THE UNITWE REQUESTED TOUCH UP PAINT IN JULY DUE TO THE ISSUES AND WERE TOLD THEY DID NOT HAVE ANYTHING TO DO WITH THE WORKING CONDITION OF THE UNIT AND WOULD NOT BE ADDRESSEDI HAVE PROOF HER CONTRACTORS DAMAGED THE PAINT AROUND THE VENT IN THE HALLWAY AND IN THE BATHROOMAS NO ONE EVER CAME TO FIX THE ISSUES, WE STARTED ASKING FOR TOUCH UP PAINT WE WERE GIVEN DIFFERENT CANS BY DIFFERENT PEOPLE AND THEY NEVER MATCHEDIF THERE WAS FRESH PAINT IN THE UNIT, WE SHOULD HAVE HAD BACK UP THEY NEVER PROVIDED US WITH MATCHING TOUCH UP PAINT AND WE FINALLY GAVE UPHOWEVER, WE WERE REQUESTING TOUCH UP PAINT TO FIX ISSUES HER EMPLOYEES/CONTRACTORS CREATEDFURTHERMORE, THE ENTIRE UNIT WASN'T PAINTEDTHE CLOSESTS WERE MARKED, THERE WAS WATER DAMAGE IN THE MASTER SHOWER THAT SHE TOLD US NOT TO WORRY ABOUTHER CLAIM WE LEFT HOLES ALL IN THE WALL IS RIDICULOUSWE HAD A TOTAL OF 8-PICTURES HUNG IN THE HOUSE AND NAIL HOLES ARE PART OF WEAR AND TEAR The refrigerator was reported as not working and it was promptly replaced by the landlord That is not noted here? HOWEVER, ALL APPLIANCES WERE CHECKED AND IN WORKING CONDITION BEFORE WE MOVED IN The toilets were all checked by our handyman contractor, parts replaced and he found water pressure generally low in the building with these new toilets and the state requirements for low flush usageCHECKED BY HER HANDYMANTHEY NEVER SENT OUT AN ACTUAL PLUMBERIT TOOK SECONDS TO FLUSH A TOILETWE NEVER ASKED IT TO BE REPLACED, JUST ADDRESSEDHER HANDYMAN TOLD US HE HAD NO CLUE HOW TO FIX ITWE FOUND A PLUMBER WHO FIXED THE ISSUE AND WE PAID OUT OF POCKET FOR ITTOOK HIM MINUTES Replacing toilets in a newer building because the tenant was dissatisfied generally with them is not something the property manager can do anything aboutWE NEVER ASKED THE TOILETS TO BE REPLACED, WE ASKED THEM TO BE FIXEDWHEN PLAYING ALMOST DOLLARS A MONTH, I THINK IT'S PERFECTLY TO EXPECT A TOILET TO FLUSH LIKE A TOILETBut it was add ressed and a visit made to the property Harassing me now for problems I did address in a timely fashion while the tenants were living in the unit that they claim they notified me of that you can’t verify here is really unbelievable These tenants so far have not been reported to the “Bad Tenant” lists on the internet, which as a property management company we have a right to do when a property is left in an unacceptable conditionWE AREN'T BAD TENANTSBOTTOM LINE, SUSAN WAS THE LANDLORD AND REALTOR IN THIS TRANSACTIONSHE TOLD US VERBATIM WE WOULD NOT HAVE ANY ISSUES AS LONG AS WE DID NOT HAVE A PARTY THE NIGHT BEFORE WE MOVED OUTWE RECEIVED A CHECK WITH NO INFORMATION ON WHY WE WERE DOCKEDWE DEPOSITED IT AND IMMEDIATELY ASKED FOR A LIST OF LINE ITEMSTHEN A LIST WAS MAILED OUT AFTER WE DEPOSITED THE CHECK THAT SAID IF WE DEPOSITED IT OUR CLAIMS WERE NULL AND VOIDTHAT ALONE IS DECEITFULI HAVE NEVER RECEIVED A DEPOSIT CHECK WITHOUT AN ITEMIZED LIST ATTACHEDSHE WAS WORRIED ABOUT HER COMMISSION AND LOSING THE SALE OF THE PROPERTYOUR BELIEF IS THEY USED OUR DEPOSIT TO FIX ISSUES THE BUYERS WERE ASKING FOR THAT HAD NOTHING TO DO WITH US More importantly I don’t see how any of these complaints make me a bad property manager, I addressed what I could at the time they were reported Stating I am the ‘worst’ is just an opinion from disgruntled immature tenants The testimonials on [redacted] posted by tenants and landlords certainly don’t report these claimsALL THE TESTIMONIALS YOU SENT US, WERE FROM 5-YEARS AGOSHE ASKED ME TO WRITE HER A REFERRAL BECAUSE SHE DIDN'T HAVE ANY CURRENT ONES These complaints are due to the landlord withholding part of the security deposit because the tenants left the property in an unacceptable condition with damages Documented with photos and a lease spelling out their responsibilities when they departed Again I report to you they did not show up for the Move Out Inspection when most of these issues could have been discussed and resolvedThey claimed to be “too busy” when I tried to set up the appointment THE FACT SHE IS STATING WE DID NOT SHOW UP FOR THE MOVE OUT INSPECTION IS COMPLETE AND TOTALLY FALSESHE IS THE ONE WHO REFUSED TO MEET USBRITTANY DID A WALK THROUGH WITH HER BEFORE WE MOVED OUTI SCHEDULED ONE WITH HER AND HER RESPONSE WAS "HMMM CLEARLY I HAD A BRAIN FART...THEN SHE GOES ON TO SAY, YOU GUYS DON'T HAVE MUCH TO WORRY ABOUT, UNLESS YOU HAVE A WILD PARTY ON FRIDAY NIGHTHOW EXACTLY IS THAT US NOT SHOWING UP FOR A WALK THROUGH? WE ASKED REPEATEDLY AND SHE WOULD NOT MEET USAGAIN, A LIE THAT WE HAVE ALREADY PROVED WITH A SCREEN SHOT OF HER TEXT MESSSAGE.I HAVE ATTACHED TWO PHOTOS OF INSPECTION REQUESTSI WOULD LIKE TO RESEND THE BRAIN FART COMMENT AS I HAVE THAT AS WELLSHE TEXTED IT TO US WE HAVE PROVIDED COLOR PICTURES OF THE APARTMENT THAT CLEARLY SHOW IT WAS LEEFT IN EXCELLENT CONDITIONWE HAVE PROVIDED RECENT REFERRALS INCLUDING OUR CLEANING SERVICE WHO 100% GUARANTEES THEIR WORKTHEIR BLACK AND WHITE PHOTOS DON'T SHOW ANYTHINGI CAN'T EVEN TELL WHAT I AM LOOKING ATYOU ALSO CAN'T TELL WHEN THEY WERE TAKEN AS THEY AREN'T EVEN IN COLORWHILE SHE HAS CONTINUED TO TELL LIES THAT WE CONTINUE TO EASILY REFUTE AND DISPROVE, I THINK IT IS QUITE CLEAR THAT WE ARE NOT BAD TENANTSNOT TO MENTION THE PHOTOS I SENT OF WHAT THE UNIT LOOKED LIKE WHEN WE MOVED OUTTHE CABINETS WERE EVEN SPOTLESSBETWEEN THE TWO OF US WE COULD GO ALL THE WAY BACK TO COLLEGE AND GET REFERRALS AS NEITHER OF US HAS EVER HAD A CENT TAKEN OUT OF A DEPOSIT OTHER THAN A STANDARD CLEANING FEE OF 125-SHE CLAIMS WE WERE THE WORST TENANTS SHE EVER HAD, THEN WHY DID SHE ASK IF WE WOULD STAY IN THE UNIT IF SHE PURCHASED IT? EVERYTHING SHE SAYS, MAKES NO SENSEEVERYTHING WE SAY IS BACKED BY FACTTHEY STOLE OUR MONEY, MADE UP LIES, WENT ABOUT RETURNING THE DEPOSIT IN A VERY DUPLICITOUS MANNER AND IN SHORT NEED TO PAY US THE REMAINDER OF OUR DEPOSITTHEY SHOULD HAVE RETURNED THE DEPOSIT BEFORE THE SALE OF THE CONDO THEY HELD IT AND USED IT PLEASE ADVISE HOW WE CAN GET THE REMAINDER OF OUR DEPOSIT RETURNED IF YOU NEED ME TO RESEND EMAILS I CAN, BUT OBVIOUSLY A SCREEN SHOT OF AN EMAIL FROM MYSELF OR BRITTANY TO SUE/SUSAN DISCUSSING ISSUES IN THE HOUSE ARE ADDRESSED TO SUSANHER SAYING SHE NEVER RECEIVED THEM IS A TOTAL LIELET ME KNOW IF YOU NEED THEMI'M HAPPY TO GO BACK THROUGH AND RESEND DIRECTLY FROM MY EMAIL SINCE A SCREEN SHOT DOESN'T SEEM TO BE ENOUGH FOR HER, EVEN THOUGH SHE SHOULD EASILY BE ABLE TO FIND THEM IN HER IN BOX THANK YOU Sincerely, [redacted]

Hi [redacted] Thanks the attachments.   1.       However, none of the email you sent me here have headers with a date and time?  I cannot verify I received without the header showing who they were actually sent to.  They show Sender: [redacted] and the...

To: as Me??  It looks like he sent them to himself so they are not the actual correspondence sent to me, and could easily have been tampered with?   2.       We did discuss the operation of the dishwasher, after asking the tenants to read the manual they sent no further correspondence I know of that confirmed it was or was not working.  As you know the landlord lived in the unit prior to this and there was never any issues with appliances.    The addendum states the appliances are the responsibility of the tenants to maintain, unless there were breakages.  No breakages here were ever reported.  We found the rinsing wand damaged after they moved out, (from overloading).   3.       My company has to have working appliances in good order before we accept a management agreement. Dishwasher complaints are high on the list with tenants and frequently we find they don’t use the right soap, don’t clean the drains, and overload them.                There was nothing wrong with the dishwasher wand rinsing blade when they took occupancy of the unit, yet it was bent and                             damaged when they left.  This is unfortunately a tenant expense.   4.       I sent you a copy of the inspection report none of these items were on the inspection report at the time of occupancy.  Also the tenant is left a second report and has 3 days to complete notifying the landlord if there are items that do not work in the unit after they move in.  Its stated clearly in the lease if the report is not turned in after occupancy any findings are as is – please refer to the copy of the lease I sent the Revdex.com.    5.       The unit was completely painted AFTER the landlord moved out, so again these claims were not documented on anything verifiable other than the email submitted to you with no header date and time.   6.       The refrigerator was reported as not working and it was promptly replaced by the landlord.  That is not noted here?  The toilets were all checked by our handyman contractor, parts replaced and he found water pressure generally low in the building with these new toilets and the state requirements for low flush usage.  Replacing 3 toilets in a newer building because the tenant was dissatisfied generally with them is not something the property manager can do anything about.  But it was addressed and a visit made to the property.   7.       Harassing me now for problems I did address in a timely fashion while the tenants were living in the unit that they claim they notified me of that you can’t verify here is really unbelievable.  These tenants so far have not been reported to the “Bad Tenant” lists on the internet, which as a property management company we have a right to do when a property is left in an unacceptable condition.   8.       More importantly I don’t see how any of these complaints make me a bad property manager, I addressed what I could at the time they were reported.  Stating I am the ‘worst’ is just an opinion from disgruntled immature tenants.  The 12 testimonials on [redacted] posted by tenants and landlords certainly don’t report these claims.   These complaints are due to the landlord withholding part of the security deposit because the tenants left the property in an unacceptable condition with damages.  Documented with photos and a lease spelling out their responsibilities when they departed.  Again I report to you they did not show up for the Move Out Inspection when most of these issues could have been discussed and resolved. They claimed to be “too busy” when I tried to set up the appointment.   Please verify the headers on the emails you sent me.  I sent you email correspondence (in my initial response to these claims) between the tenants and my company that showed all this information had been addressed with them the first time around, there is nothing new here.  Unless its just to try and discredit me on the internet and damage my business’s reputation.   Thank you.

Complaint: [redacted]
I am rejecting this response because: .       However, none of the email you sent me here have headers with a date and time?  I cannot verify I received without the header showing who they were actually sent to.  They show Sender: [redacted] and the To: as Me??  It looks like he sent them to himself so they are not the actual correspondence sent to me, and could easily have been tampered with?  PLEASE LET ME KNOW IF YOU NEED US TO RESEND ALL THE EMAILS. I WAS TAKING SCREEN SHOTS OF THE EMAILS BETWEEN MYSELF AND SUSAN. THIS IS INCREDIBLY EASY TO PROVE THE CONVERSATIONS DID IN FACT HAPPEN. THE FACT SHE IS STATING THEY ARE FALSE, GOES TO PROVE THAT SHE IS BEING DISHONEST. I ALSO DON'T REALLY REALIZE WHAT SHE MEANS BY "NO HEADERS" THE SCREEN SHOT SHOWS THE DATE, TIME AND THE FACT IT WAS SENT TO SUSAN/SUE WHICH ARE HER TWO EMAILS. WHAT OTHER SUSAN WOULD WE BE EMAILING ABOUT PROPERTY DAMAGE ISSUES. EITHER WAY, I CAN HAVE BRITT FORWARD A FEW EMAILS THAT WILL CLEARLY SHOW THE CORRESPONDENCE.  2.       We did discuss the operation of the dishwasher, after asking the tenants to read the manual they sent no further correspondence I know of that confirmed it was or was not working.  As you know the landlord lived in the unit prior to this and there was never any issues with appliances.    The addendum states the appliances are the responsibility of the tenants to maintain, unless there were breakages.  No breakages here were ever reported.  We found the rinsing wand damaged after they moved out, (from overloading).  AGAIN UNTRUE. WE DID REPORT IT AND WERE TOLD TO PUT VINEGAR IN IT. WE REPORTED IT MULTIPLE TIMES AND WERE GIVEN THE SAME RESPONSE.  3.       My company has to have working appliances in good order before we accept a management agreement. Dishwasher complaints are high on the list with tenants and frequently we find they don’t use the right soap, don’t clean the drains, and overload them.  HOW IS THIS POSSIBLE, AS THEY HAD TO REPLACE THE REFRIGERATOR RIGHT AFTER WE MOVED IN? THAT WAS BROKEN. WE ALSO IMMEDIATELY COMPLAINED ABOUT THE DISHWASHER. SO IF EVERYTHING WAS PERFECT AND IN WORKING ORDER, HOW DID WE HAVE ONE APPLIANCE REPLACED and ONE WE WERE TOLD TO PUT VINEGAR IN.                There was nothing wrong with the dishwasher wand rinsing blade when they took occupancy of the unit, yet it was bent and                            damaged when they left.  This is unfortunately a tenant expense.   4.       I sent you a copy of the inspection report none of these items were on the inspection report at the time of occupancy.  Also the tenant is left a second report and has 3 days to complete notifying the landlord if there are items that do not work in the unit after they move in.  Its stated clearly in the lease if the report is not turned in after occupancy any findings are as is – please refer to the copy of the lease I sent the Revdex.com.   WE DID. 5.       The unit was completely painted AFTER the landlord moved out, so again these claims were not documented on anything verifiable other than the email submitted to you with no header date and time. HOW COULD THE UNIT HAVE BEEN RECENTLY PAINTED IF THEY COULD NOT PROVIDE TOUCH UP PAINT?  I HAVE ATTACHED PROOF THAT THE OWNER PAINTED BEFORE, THINK ABOUT THAT, BEFORE HE MOVED OUT, MEANING THERE WERE DENTS AND SCRATCHES ALL OVER THE UNIT. WE REQUESTED TOUCH UP PAINT IN JULY DUE TO THE ISSUES  AND WERE TOLD THEY DID NOT HAVE ANYTHING TO DO WITH THE WORKING CONDITION OF THE UNIT AND WOULD NOT BE ADDRESSED. I HAVE PROOF HER CONTRACTORS DAMAGED THE PAINT AROUND THE VENT IN THE HALLWAY AND IN THE BATHROOM. AS NO ONE EVER CAME TO FIX THE ISSUES, WE STARTED ASKING FOR TOUCH UP PAINT.  WE WERE GIVEN 3 DIFFERENT CANS BY 2 DIFFERENT PEOPLE AND THEY NEVER MATCHED. IF THERE WAS FRESH PAINT IN THE UNIT, WE SHOULD HAVE HAD BACK UP.  THEY NEVER PROVIDED US WITH MATCHING TOUCH UP PAINT AND WE FINALLY GAVE UP. HOWEVER, WE WERE REQUESTING TOUCH UP PAINT TO FIX ISSUES HER EMPLOYEES/CONTRACTORS CREATED. FURTHERMORE, THE ENTIRE UNIT WASN'T PAINTED. THE CLOSESTS WERE MARKED, THERE WAS WATER DAMAGE IN THE MASTER SHOWER THAT SHE TOLD US NOT TO WORRY ABOUT. HER CLAIM WE LEFT HOLES ALL IN THE WALL IS RIDICULOUS. WE HAD A TOTAL OF 8-10 PICTURES HUNG IN THE HOUSE AND NAIL HOLES ARE PART OF NORMAL WEAR AND TEAR. 6.       The refrigerator was reported as not working and it was promptly replaced by the landlord.  That is not noted here? HOWEVER, ALL APPLIANCES WERE CHECKED AND IN WORKING CONDITION BEFORE WE MOVED IN.  The toilets were all checked by our handyman contractor, parts replaced and he found water pressure generally low in the building with these new toilets and the state requirements for low flush usage. CHECKED BY HER HANDYMAN. THEY NEVER SENT OUT AN ACTUAL PLUMBER. IT TOOK 30 SECONDS TO FLUSH A TOILET. WE NEVER ASKED IT TO BE REPLACED, JUST ADDRESSED. HER HANDYMAN TOLD US HE HAD NO CLUE HOW TO FIX IT. WE FOUND A PLUMBER WHO FIXED THE ISSUE AND WE PAID OUT OF POCKET FOR IT. TOOK HIM 20 MINUTES.   Replacing 3 toilets in a newer building because the tenant was dissatisfied generally with them is not something the property manager can do anything about. WE NEVER ASKED THE TOILETS TO BE REPLACED, WE ASKED THEM TO BE FIXED. WHEN PLAYING ALMOST 3000 DOLLARS A MONTH, I THINK IT'S PERFECTLY NORMAL TO EXPECT A TOILET TO FLUSH LIKE A NORMAL TOILET. But it was add ressed and a visit made to the property. 7.       Harassing me now for problems I did address in a timely fashion while the tenants were living in the unit that they claim they notified me of that you can’t verify here is really unbelievable.  These tenants so far have not been reported to the “Bad Tenant” lists on the internet, which as a property management company we have a right to do when a property is left in an unacceptable condition. WE AREN'T BAD TENANTS. BOTTOM LINE, SUSAN WAS THE LANDLORD AND REALTOR IN THIS TRANSACTION. SHE TOLD US VERBATIM WE WOULD NOT HAVE ANY ISSUES AS LONG AS WE DID NOT HAVE A PARTY THE NIGHT BEFORE WE MOVED OUT. WE RECEIVED A CHECK WITH NO INFORMATION ON WHY WE WERE DOCKED. WE DEPOSITED IT AND IMMEDIATELY ASKED FOR A LIST OF LINE ITEMS. THEN A LIST WAS MAILED OUT AFTER WE DEPOSITED THE CHECK THAT SAID IF WE DEPOSITED IT OUR CLAIMS WERE NULL AND VOID. THAT ALONE IS DECEITFUL. I HAVE NEVER RECEIVED A DEPOSIT CHECK WITHOUT AN ITEMIZED LIST ATTACHED. SHE WAS WORRIED ABOUT HER COMMISSION AND LOSING THE SALE OF THE PROPERTY. OUR BELIEF IS THEY USED OUR DEPOSIT TO FIX ISSUES THE BUYERS WERE ASKING FOR THAT HAD NOTHING TO DO WITH US.    8.       More importantly I don’t see how any of these complaints make me a bad property manager, I addressed what I could at the time they were reported.  Stating I am the ‘worst’ is just an opinion from disgruntled immature tenants.  The 12 testimonials on [redacted] posted by tenants and landlords certainly don’t report these claims. ALL THE TESTIMONIALS YOU SENT US, WERE FROM 5-6 YEARS AGO. SHE ASKED ME TO WRITE HER A REFERRAL BECAUSE SHE DIDN'T HAVE ANY CURRENT ONES.  These complaints are due to the landlord withholding part of the security deposit because the tenants left the property in an unacceptable condition with damages.  Documented with photos and a lease spelling out their responsibilities when they departed.  Again I report to you they did not show up for the Move Out Inspection when most of these issues could have been discussed and resolved. They claimed to be “too busy” when I tried to set up the appointment.   THE FACT SHE IS STATING WE DID NOT SHOW UP FOR THE MOVE OUT INSPECTION IS COMPLETE AND TOTALLY FALSE. SHE IS THE ONE WHO REFUSED TO MEET US. BRITTANY DID A WALK THROUGH WITH HER BEFORE WE MOVED OUT. I SCHEDULED ONE WITH HER AND HER RESPONSE WAS "HMMM CLEARLY I HAD A BRAIN FART...THEN SHE GOES ON TO SAY, YOU GUYS DON'T HAVE MUCH TO WORRY ABOUT, UNLESS YOU HAVE A WILD PARTY ON FRIDAY NIGHT. HOW EXACTLY IS THAT US NOT SHOWING UP FOR A WALK THROUGH? WE ASKED REPEATEDLY AND SHE WOULD NOT MEET US. AGAIN, A LIE THAT WE HAVE ALREADY PROVED WITH A SCREEN SHOT OF HER TEXT MESSSAGE.I HAVE ATTACHED TWO PHOTOS OF INSPECTION REQUESTS. I WOULD LIKE TO RESEND THE BRAIN FART COMMENT AS I HAVE THAT AS WELL. SHE TEXTED IT TO US.  WE HAVE PROVIDED COLOR PICTURES OF THE APARTMENT THAT CLEARLY SHOW IT WAS LEEFT IN EXCELLENT CONDITION. WE HAVE PROVIDED RECENT REFERRALS INCLUDING OUR CLEANING SERVICE WHO 100% GUARANTEES THEIR WORK. THEIR BLACK AND WHITE PHOTOS DON'T SHOW ANYTHING. I CAN'T EVEN TELL WHAT I AM LOOKING AT. YOU ALSO CAN'T TELL WHEN THEY WERE TAKEN AS THEY AREN'T EVEN IN COLOR. WHILE SHE HAS CONTINUED TO TELL LIES THAT WE CONTINUE TO EASILY REFUTE AND DISPROVE, I THINK IT IS QUITE CLEAR THAT WE ARE NOT BAD TENANTS. NOT TO MENTION THE 50 PHOTOS I SENT OF WHAT THE UNIT LOOKED LIKE WHEN WE MOVED OUT. THE CABINETS WERE EVEN SPOTLESS. BETWEEN THE TWO OF US WE COULD GO ALL THE WAY BACK TO COLLEGE AND GET REFERRALS AS NEITHER OF US HAS EVER HAD A CENT TAKEN OUT OF A DEPOSIT OTHER THAN A STANDARD CLEANING FEE OF 125-250. SHE CLAIMS WE WERE THE WORST TENANTS SHE EVER HAD, THEN WHY DID SHE ASK IF WE WOULD STAY IN THE UNIT IF SHE PURCHASED IT? EVERYTHING SHE SAYS, MAKES NO SENSE. EVERYTHING WE SAY IS BACKED BY FACT. THEY STOLE OUR MONEY, MADE UP LIES, WENT ABOUT RETURNING THE DEPOSIT IN A VERY DUPLICITOUS  MANNER AND IN SHORT NEED TO PAY US THE REMAINDER OF OUR DEPOSIT. THEY SHOULD HAVE RETURNED THE DEPOSIT BEFORE THE SALE OF THE CONDO.  THEY HELD IT AND USED IT.  PLEASE ADVISE HOW WE CAN GET THE REMAINDER OF OUR DEPOSIT RETURNED.  IF YOU NEED ME TO RESEND EMAILS I CAN, BUT OBVIOUSLY A SCREEN SHOT OF AN EMAIL FROM MYSELF OR BRITTANY TO SUE/SUSAN DISCUSSING ISSUES IN THE HOUSE ARE ADDRESSED TO SUSAN. HER SAYING SHE NEVER RECEIVED THEM IS A TOTAL LIE. LET ME KNOW IF YOU NEED THEM. I'M HAPPY TO GO BACK THROUGH AND RESEND DIRECTLY FROM MY EMAIL SINCE A SCREEN SHOT DOESN'T SEEM TO BE ENOUGH FOR HER, EVEN THOUGH SHE SHOULD EASILY BE ABLE TO FIND THEM IN  HER IN BOX.  THANK YOU     
Sincerely,
[redacted]