Great Eastern Management Company

Hello and thank you for the opportunity to respond to this complaintAs I personally explained to Ms [redacted] prior to the showing, it is company policy to give a minimum of a twenty-four hour notice in order to show the apartment to a prospective resident or for non-emergency maintenanceThis policy is outlined in paragraph of the lease Ms [redacted] signed on April 2, I am sorry that she felt inconvenienced, but we have a fiduciary responsibility to re-rent the apartment per the terms of the leaseThank you for your time [redacted] , Leasing ManagerWestgate Apartments2615-A Hydraulic RoadCharlottesville, VA 22901Phone: (434) 296-4100Fax: (434) 963-2670www.westgatecville.comwww.facebook.com/westgatecville

Hello and thank you for the opportunity to respond to this complaint. As I personally explained to Ms. [redacted] prior to the showing, it is company policy to give a minimum of a twenty-four hour notice in order to show the apartment to a prospective resident or for non-emergency...

maintenance. This policy is outlined in paragraph 19 of the lease Ms. [redacted] signed on April 2, 2014. I am sorry that she felt inconvenienced, but we have a fiduciary responsibility to re-rent the apartment per the terms of the lease. Thank you for your time. [redacted], Leasing ManagerWestgate Apartments2615-A Hydraulic RoadCharlottesville, VA 22901Phone: (434) 296-4100Fax: (434) 963-2670www.westgatecville.comwww.facebook.com/westgatecville

Review: I gave the organization a 90 day notice that I was going to move out. I will be taking off work on 4/23 and 4/24 to pack and get ready to move. I paid for the entire month of April, so I have until April 30th to move completely out of the unit. I work 2 jobs and am extremely busy. I have started to pack and I have things everywhere, boxes, furniture moved, items stacked etc. Now the leasing agent wants to start bringing people in to view the apartment. This is extremely unprofessional and unfair. I need time to move out, FIRST. I wanted to clean the unit FIRST and then it would make since to show the apartment. It’s just common curtesy practice to do. If they want I will take compensation to move out by this weekend and not clean the unit at all. I have scheduled a professional cleaning service out on April 30th but I can easily cancel this as apparently they want me out by tomorrow at 2:00, which, there is no way I’m near finished packing etc. because I thought I had until the end of the month. This is the worst place I have ever dealt with in a leasing office. When [redacted] left the entire place has faltered.Desired Settlement: I just want the appropriate time to pack and move out like sensible organizations would allow.

Business

Response:

Hello and thank you for the opportunity to respond to this complaint. As I personally explained to Ms. [redacted] prior to the showing, it is company policy to give a minimum of a twenty-four hour notice in order to show the apartment to a prospective resident or for non-emergency maintenance. This policy is outlined in paragraph 19 of the lease Ms. [redacted] signed on April 2, 2014. I am sorry that she felt inconvenienced, but we have a fiduciary responsibility to re-rent the apartment per the terms of the lease. Thank you for your time. [redacted], Leasing ManagerWestgate Apartments2615-A Hydraulic RoadCharlottesville, VA 22901Phone: (434) 296-4100Fax: (434) 963-2670www.westgatecville.comwww.facebook.com/westgatecville