Great Fun

Revdex.com received the following response from the business on 4/18/17 From: Date: Tue, Apr 18, at 3:PMSubject: Complaint ID *** * *** ***To: April 18, 2017 Mr*** ***Revdex.comWest Market StreetAkron, OH 44303 RE: Complaint ID *** * *** *** Dear Mr*** Thank you for your correspondence regarding Ms*** concerns with her Great Fun membership, a service provided by *** *** By way of background, Great Fun is part of an established membership-based discount service companyWe jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to customers’ account prior to billing and enrolling the consumer in Great FunAn individual member may join Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, the toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name Great Fun to identify the charge. Please be assured that we make every effort to ensure that members are satisfied with their membership in Great Fun. As such, Ms*** Great Fun membership was canceled and she will owe nothing further. Ms*** can also be assured that her (2) two $rebates were processed and she will receive her $rebate check in 10-business days. We apologize for any confusion or inconvenience Ms*** may have experienced. If you have any questions, please do not hesitate to contact me.Sincerely,Trisha JH

(Revdex.com received the following email response from the business on 3/23/17) From: Date: Thu, Mar 23, at 3:PMSubject: Great Fun Cancellation / Revdex.com Complaint ID #***To: March 23, 2017 MrInvestigator and Dispute Resolution SpecialistRevDex.com Re: *** *** *** *** *** *** ** *** Your Revdex.com Complaint ID #*** Dear Mr***: We are in receipt of your correspondence regarding Ms***’s concerns with canceling her Great Fun membership, a service provided by By way of background, Great Fun is part of an established membership-based discount service companyWe jointly market our memberships with our clients to their respective customersWe always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the serviceAn individual member may join Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billedTo ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. Our records indicate that Ms*** was enrolled in Great Fun on March 27, while using her internet service provider and responding to an offer on the *** website. Our services were described on-line at that time. Ms*** designated a password, and provided security information (City of Birth) when prompted, which indicated her agreement to enroll in the service. Our records indicate that Ms*** was sent an Eligibility Notice Marketing Settlement Restitution Claim Form per the Multistate Settlement Agreement. Ms*** did not return her completed Claim Form by the deadline of February therefore her membership remained active and no refund was issued. Please be assured that we do make every effort to comply with a member’s request to cancel their membership in Great Fun for any reason. According to our refund policy if a customer is dissatisfied with the services under the program, the company will cancel the membership and owe nothing further. You can be assured that Ms***’s Great Fun membership was canceled on March 10, and a full refund of $1,was issued to her account. This refund represents full reimbursement of membership fees that were billed to her account. Please have her allow 10-business ***s for all of the credits to reflect on her account. Please contact me directly if you have any further questions or concerns. Sincerely,*** ** ***Manager of Customer Relations * *** *** *** ** *** Phone Fax

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

(Revdex.com received the following email from the business on 4/18/17) From: Date: Tue, Apr 18, at 3:PMSubject: Complaint ID To: April 18, 2017 Mr*** ***Revdex.comWest Market StreetAkron, OH
44303 RE: Complaint ID *** * *** *** Dear Mr*** Thank you for your correspondence regarding Ms*** concerns with her Great Fun membership, a service provided by *** *** By way of background, Great Fun is part of an established membership-based discount service companyWe jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to customers’ account prior to billing and enrolling the consumer in Great FunAn individual member may join Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, the toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name Great Fun to identify the charge. Please be assured that we make every effort to ensure that members are satisfied with their membership in Great Fun. As such, Ms*** Great Fun membership was canceled and she will owe nothing further. Ms*** can also be assured that her (2) two $rebates were processed and she will receive her $rebate check in 10-business days. We apologize for any confusion or inconvenience Ms*** may have experienced. If you have any questions, please do not hesitate to contact me.Sincerely,Trisha JH

From: Date: Fri, Sep 1, 2017 at 2:28 PMSubject: Your Complaint ID To: Cc:  September 1, 2017 Mr. [redacted]Investigator and Dispute Resolution SpecialistRevdex.com222 West Market StreetAkron, OH 44303Re:      Your Complaint ID...

[redacted]             Dear Mr. [redacted]: Thank you for your correspondence regarding Ms. [redacted] concerns about canceling her Great Fun membership, a service provided by Trilegiant Corporation. Our records indicate that Ms. [redacted] was enrolled in Travelers Advantage and Great Fun on June 24, 2015.  Travelers Advantage and Great Fun would never require anyone to remain a member in our service if he/she did not wish to do so.  Please be assured that we do make every effort to comply with a member’s request to cancel their membership in Travelers Advantage and/or Great Fun for any reason.  According to our liberal policy, if a customer is dissatisfied with the services under the programs, the company will cancel the memberships and you will owe nothing further. Ms. [redacted] can be assured that her Travelers Advantage membership was canceled on August 4, 2015 and a credit in the amount of $16.99 was issued to her account.  Ms. [redacted] can also be assured that her Great Fun membership was recently canceled and credits totaling $135.82 were issued to her account on August 21, 2017.  Additional credits totaling $238.86 were also issued to her account.  These additional credits represent full reimbursement of Great Fun membership fees that were successfully billed to her account.  Please have Ms. [redacted] allow 7 business [redacted]s for all of the credits to reflect on her account. Please let me know if you need anything further. Sincerely,Trisha [redacted]Manager of Customer Relations 6 High Ridge ParkStamford, CT 06905(203) 956-1162 - Phone (203) 956-8789 - Fax [redacted]

From: Date: Thu, Jun 8, 2017 at 4:09 PMSubject: [redacted]To:  June 8, 2017 Mr. [redacted]Investigator and Dispute Resolution SpecialistRevdex.com222 West Market StreetAkron, OH...

44303 Re:                  Your Revdex.com Complaint ID  Dear Mr. [redacted] We are in receipt of your correspondence regarding Mr. [redacted] concerns with canceling his Great Fun membership, a service provided by Trilegiant Corporation.  By way of background, Great Fun is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service. An individual member may join Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. Our records indicate that Mr. [redacted] was enrolled in Great Fun on July 29, 2009 after receiving a special offer following his transaction on Airport Parking Reservations website.  Our services were described on-line at that time.  Mr. [redacted]  accepted the offer by providing verification of acceptance (City of Birth) and clicking "yes”, indicating his agreement to enroll in the service.  Our records indicate that Mr. [redacted] was sent an Eligibility Notice Marketing Settlement Restitution Claim Form per the Multistate Settlement Agreement.  Mr. [redacted] did not return his completed Claim Form by the deadline of February 2014 therefore his membership remained active and no refund was issued.  You can be assured that Mr. [redacted] Great Fun membership was canceled and a full refund of $1,124.72 was issued to his account.  This refund represents full reimbursement of membership fees that were billed to his account.  Please have Mr. [redacted] allow 10-15 business days for all of the credits to reflect on his account. Please contact me directly if you have any further questions or concerns. Sincerely,Trisha J. H

March 2, 2018   Mr. [redacted] Investigator & Dispute Resolution Coordinator Revdex.com 222 West Market Street Akron, OH 44303   RE:       [redacted]             Revdex.com ID #[redacted]...

Great Fun Rebate   Dear Mr. [redacted]:   Thank you for your correspondence regarding Ms. [redacted]’ concerns with Great Fun, a service provided by Trilegiant Corporation. We appreciate her taking the time to express her concerns.  Feedback such as hers provides us the opportunity to re-examine our procedures, make changes where necessary, and continually strive for increased customer satisfaction.  Ms. [redacted] was enrolled in Great Fun on January 8, 2018 after making a reservation with Spirit Airlines.  At that time she was provided the opportunity to try the Great Fun service and be eligible to receive a rebate off the current reservation you had made with Spirit Airlines.  Ms. [redacted]’ welcome email was sent via email on January 11, 2018.  Our records also indicate that the $50 rebate email was sent on January 12, 2018.  In order to uphold our high level of customer satisfaction, we have requested that the $50 rebate be processed for Ms. [redacted]. Ms. [redacted] can be assured that her Great Fun membership was canceled and a credit in the amount of $16.99 was issued to her account on February 14, 2018. We apologize for any inconvenience Ms. [redacted] may have experienced.  If you have any questions, please do not hesitate to contact me.   Sincerely, [redacted] Manager of Customer Relations 6 High Ridge Park Stamford, CT 06905 (203) 956-1162 - Phone (203) 956-8789 - Fax [redacted]