Great Hobbies

Initial Business Response / [redacted] (1000, 8, 2016/02/01) */ Contact Name and Title: Joe D [redacted] Manager Contact Phone: XXX-XXX-XXXX Contact Email: ***@greathobbies.com Since receiving this complaint, I spoke the the manufacturer to get a second opinion on our position. The manufacturer offered to... replace the motors free of charge. I contacted [redacted] , and he brought in the vehicle. I replaced the motors for him, and we tested the vehicle together. I think this matter has been resolved to his satisfaction, and expect he will withdraw the complaint. Joe D [redacted] Manager, Great Hobbies Edmonton Initial Consumer Rebuttal / [redacted] (2000, 10, 2016/02/04) */ Yes the Business did contact me and have taken care of the problem. They replace the two motors that were burnt. They however did forget to make a connection and tried to once again blame me for the problem but I fixed it myself. The BBB did help resolve my problem but I will not be using the business anymore.