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Great Lakes Airlines

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Reviews Airlines, Airline Ticket Agency Great Lakes Airlines

Great Lakes Airlines Reviews (47)

Revdex.com: I have reviewed the message and am not in anyway satisfiedI emailed the person in the email directly to see what could be done about itOnce on Thursday I believe and once on FridayI have not yet recover a single response from themThey will only reply to the Revdex.com threadI sent them a confirmation screen shot from my emailLike I said I am gold with [redacted] I only chose this airline because I thought I'd save a little moneyBut after misleading on the luggage and then adding in my parking fee I am out way more than I would have been by just going with [redacted] s highier fare with out all of this hidden stuffNo the parking is not their dutyBut I paid for the flight in luggage each way When it very clearly says includedI have two other friends that were on this flightAnd my friend booked theirs through [redacted] and even on [redacted] it says includedYou know what [redacted] said? They told her to call the airline because the airline is the one saying that their luggage is includedSonshe did and they as well have her this pitch about how not when it's operated by [redacted] airwaysEvery single person in line to check in was complaining about itFor a small airline to do damaging things like this to its imagine I don't really understandAnd I see the numerous complaints on the Revdex.comAnd I can understand why it took mins for them to just check in like passengerTheir computer systems are as fast as something from the 80's even tsa was making fun on them when they saw my boarding pass and said you trying to use a [redacted] reciept to get on the planeI laughed and said trust me I'm not in the mood they are hard to deal with inwill never fly them againThey lie to every passenger I've seenEveryonenis complainingSo like I said the difference in the c in damages if bucksI would not have paid for parking in SF but since they advertised free luggage I drove to branson and paid dollars a day and I would not have had to pay for bags with [redacted] each wayStill nothing resolved and with not reply to two of my emailI have more friends that are waiting to see what happens here and then they will either being filing a complaint or dealing with them directly [redacted]

This airline does not care about their customers They have cancelled over 50% of their flights in the last months partly because of a lack of pilots The FAA told them years ago that pilot flight hours were going up and that after Nov1, they could not fly with pilots that had insufficient hoursRather than prepare for this problem, they just cancelled flights leaving customers stranded in Denver The car rental companies raised their prices on one way rentals shortly thereafter making it cost nearly $to rent a car to get home Great lakes is highly subsidized by the government and they get nearly $million in free money per route Plus they get inflated passenger charges If you book a one way trip far in advance, it might be $80, but if you have an emergency and have to fly last minute, it might be $350, even though there are plenty of seats available So they get the $PLUS the free government money The consumer gets screwed twice They also put your carry bags in the back of the plane with a "gate check" tag so that you get it planeside in Denver Then they unload these handled carry bags, extend the handles and drag them at the time to the plane steps This springs and ruins the handles I have had carry bag handles broken this way They don't care In fact, when you bring it up, you get cursed at The agents in the destination cities are good hometown folks, but the hub in Denver has rude and abusive agents Sometimes they cancel flights hours or days ahead, but sometimes they cancel minutes before departure even though you may have waited hours for that flight If you knew sooner, you could fine another way home, even paying the $for a rental car At least you could get home The operations deptin Denver do not car about customers They are more worried about trying to get the free money subsidy for the flights that they do operate On SatFeb22, there were flights scheduled from Denver to either Scottsbluff or Cheyenne days before they cancelled of the But they still had the 3:flight on the board as operating We waited all day for this flight because we know when they cancelled of flights, they certainly would fly the 7th flight So we waited ALL DAY for this flight It cancelled MINUTES before boarding Even the pilots were stunned because they were ready to go Weather was not an issue Great lakes put us on some lame shuttle to Cheyenne that arrived late and packed us in like Sardines Then my wife had to drive to Cheyenne to pick me up to then go back to our home in Scottsbluff This is not the first time we have had to do this To top if off the boards in the Denver airport still showed that the flights to Cheyenne and Scottsbluff still shoed the other flights that cancelled days ago were still operating and "on time" These boards all over the Denver airport are run by the city and just report what Great lakes reports to them Even Great Lakes OWN board behind the gate counter showed the 4:flight to Scottsbluff on 2/was scheduled and "on time" The Great lakes staff could not explain why their own board showed an active flight cancelled days ago They advised we call reservations to get an updated flight schedule because they do not know whats going on even though they are yards from the planes

It is unfortunate to hear that we have lost a valuable customer to our airlineIn the very competitive airline fare market, the fare structure does not support any inclusion to be ready to cover the vast array of incidental passenger expenses that may occur with flight irregularitiesAs online statistics reveal, of the approx 28,daily domestic commercial airline flights that are operated in the US, an average of 80% arrive their destination on timeNot a statistic to be proud of, but over 5,commercial flights are either delayed or cancelledAs this creates an inherit risk for those attending time sensitive functions, it additionally creates challenges for both parties involvedWe truly regret that Mr [redacted] was unable to attend his conference - however we must enforce the rules of the ticket to protect us from the sum of all potential financial effects for every passenger considered and the total level of fares paidPassengers do have the option to protect themselves with the purchase of travel insurance, and carriers typically will always fully refund air fare from cancelled flights, even in the event of weatherWe have refunded Mr [redacted] and hope that Frontier Airlines will consider refunding his tickets as wellOnce again, please accept our apologies at this timeWe can only hope to have another opportunity to serve Mr [redacted] 's future travel needs, under much better circumstances

Dear WYNCO Revdex.com: In a final review of Ms [redacted] reservation records with us, it revealed that the October travel that she is referring to was paid for with a comp voucherThe total of reservation # [redacted] was $153.90, of which a $comp voucher was redeemed then the additional $was paid with an AMEX card ending However partial air travel that was provided deemed the $as ineligible for a refund The comp voucher was issued against reservation # [redacted] in recognition of inconveniences caused by a previously cancelled flightIn addition to receiving that voucher, the round trip ($201.60) was also fully refunded back to the original form of payment, an AMEX card ending ***In two separate resolution letters sent to Ms [redacted] , she was informed that per the terms and conditions of their airline tickets (Contract of Carriage) they are not entitled to receive monetary compensation for any miscellaneous expense they may have incurred in regards to any flight irregularity Ms [redacted] 's continued demands to receive additional monetary compensation is deemed unwarranted and therefore we are closing our file regarding these trips and there will be no further response to either Ms [redacted] or the Revdex.com regarding these matters Sincerely, [redacted] MANAGER - CUSTOMER RELATIONS & BAGGAGE SERVICES GREAT LAKES AIRLINES

Complaint: [redacted] I am rejecting this response because: Great Lakes has responded totally and completely inappropriately to the claim made I requested a refund for a round trip ticket from Dodge City to Denver, June and returning June due to their habit of changing the departure times from 8:to 12:-- then back to 8:then back to 12:thus leaving me no choice but to ask for the refund because I couldn't keep the flight with SW leaving Denver ---- this has nothing whatsoever to do with a luggage question!!!! This is a delay tactic for sure!! As for a non-refundable ticket -- there is only one choice when choosing a ticket so therefore that was the choice made A copy of my itinerary has been sent to Great Lakes at least twice and I will send it again So again, the truth is not being told if they will check their email I will not accept this lack of responsibility Regards, [redacted] ***

Great Lakes Airlines ability to commitment does not seem to be a core value when scheduling a flight as they advertise on their schedule The following events occurred with my flight on May 2014: Initial Flight Time: DENVER, CO (DEN) 3:PM to SCOTTSBLUFF, NE (BFF) 4:PM Amended Flight Time: Denver, CO (DEN) 6:PM to Scottsbluff, NE (BFF) 7:p.mActual Flight Plan CANCELED minutes before takeof! After reading of the many reviews, this is reoccurring event that Great Lakes Airlines has not addressed and does not appear that are concerned with the feedback of having such problemWhen the flight was cancelled due to no pilots available, the flight counter attendant did not offer any accommodations, gave me a flyer with the headquarter contact information with very little confidence that I would get any results, and did not offer an alternative flight schedule I had to ask what is the containment plan/alternative that you may suggest? Her response "We can reschedule you for a flight tomorrow." In short, I scheduled the flight with the intent of being at my destination on the evening of my flight schedule I understand that there are times a flight is canceled due an unforeseen issue; however, pilot availability should never be a reason to cancelSince they fail to address the pilot availibility, I am no longer going to fly Great Lakes Airlines and will advertise as such to those that will be flying into Scottsbluff, NebraskaI have contacted headquarters about my issue in hand and there has been no response or concern of my cancelled flight

Complaint: [redacted] I am rejecting this response because: The bottom line is three of your staff said my tickets would be refunded That means three different people, three different phone calls all were lies to me The bottom line is your staff LIED to me I explained the entire situation to them and they said I would be refunded They all LIED to me The only way to make this right is to honor what your staff told me and refund my tickets If you think a voucher to travel with your horribly operated and unprofessional airline in those old, dumpy, rickety awful planes is a gesture of goodwill you are out of your mind You should be ashamed I expect my credit card to be refunded for the tickets for the trips that were cancelled No that is not my address It is [redacted]

[redacted] has stated in correspondence that she will be flying Southwest Airlines in conjunction with Great Lakes AirlinesWhile we have baggage transfer agreements with most of the major carriers, Southwest Airlines historically has elected not to participate in baggage connection agreements with any other carrierTherefore Ms [redacted] will need to forward her baggage complaint/grievance to Southwest Airlines as their lack of agreement is causing the difficult flight connections for her in DenverWhen Ms [redacted] purchased her Great Lakes Airlines ticket via the web, she chose a lower cost non-refundable ticket that has both change fees and penalties attached to itWeb bookings are not allowed to be confirmed until the passenger agrees to the terms and conditions of the ticket, which the record indicates Ms [redacted] did agreeNon-restrictive fares were available but she declined to purchase a flexible fareAs a result, in order to honor her request and refund a non-refundable ticket, our Refund Department will need a copy of her official Southwest Airlines flight itinerary to evaluate her new connection times, and Great Lakes Airlines has requested this documentationHowever, as of today 6-2-14, both our Refund Department and our Reservations Department has stated that she never provided this necessary documentationI would recommend that she emails a copy of the Southwest flight itinerary to the following email addresses: [redacted] @flygreatlakes.com; & [email protected] or fax it to: ###-###-#### As soon as we have received the requested documentation, then we can continue to consider a refund for her

Complaint: [redacted] I am rejecting this response because:We do appreciate the $credit Unfortunately we had another issue with this round trip that we would like to address Confirmation # [redacted] The return flight on Sunday, 2/( [redacted] ) from Cortez to Denver was unable to leave Denver because of a mechanical issue The gate agents in Cortez informed us that the plane was stuck in Denver and had been attempted to be repaired multiple times Finally we were notified by the agents that the flight would be grounded in Denver for the evening There was a later flight from Denver to Cortez, that had actually taken off while our plane was grounded We asked if there was anyway this flight could take us to Denver later Sunday night We were told that plane would stay overnight in Cortez, and would be the first flight out Monday morning This left us in Cortez overnight and having to take the first flight out Monday morning at 7am Fortunately there were seats available for us The agents did offer to put us up in a hotel, but we were able to stay with friends of ours in town We were however forced to take time off work because of having to fly home a day late Do I need to log a separate dispute for the return flight issue? Again, we appreciate the $credit But that would force us to fly this airline again This was the first and only time we plan to fly with Great Lakes All we ask is a full refund of $459.40, and we will move on If the proposal from Great Lakes is another $credit, our ask is actually a cheaper option for the airlineRegards,*** [redacted]

The following letter of Resolution was emailed to Mr [redacted] back on December 8, 2014:December 8, Dear Mr [redacted] : We were sorry to learn of the cancellation of your Great Lakes Airlines flight from Los Angeles to Visalia, CA on November 20thUpon review of the flight information for that day we did find that our aircraft had a mechanical problem which caused irregularities to our schedule and operationUnder these circumstances, in the eyes of safety for our passengers and our crew, we do not hesitate to delay or cancel a flightYour reservation records indicate that this trip was booked and sold through [redacted] When [redacted] feeds reservation information into our system, they do not provide us with the passengers contact information (phone, email, or address)All we receive is passenger’s names and gendersTherefore it was not possible for Great Lakes to contact you ahead of time to notify you of the cancelled flightYou may be interested to know however that Great Lakes Airlines passengers now have access to ‘up to the minute’ flight status information regarding their flight simply by visiting our website at flygreatlakes.com, and clicking on the search and status linkIn an effort to show our commitment to customer service, we would like to mail you and [redacted] a $Special Travel OrderThese vouchers would be valid toward transportation on Great Lakes AirlinesThe vouchers are valid for one year from the date of issue and they are fully transferable if either of you are unable to use itIf you could simply respond back with your current mailing address, then we would be more than happy to send you the vouchersWe do regret the cancellation of the flight and want you to know that it will be our pleasure to have you travel with us againSincerely, [redacted] MANAGER - CUSTOMER RELATIONS & BAGGAGE SERVICESGREAT LAKES AIRLINESAIRPORT PARKWAYCHEYENNE, WY 82001307-432- (F)307-432-[redacted] @flygreatlakes.com

Complaint: [redacted] I am rejecting this response because: My husband and I had travel vouchers from Great Lakes that we had to use because of ALL THE CANCELLED FLIGHTS we encountered trying to fly with them in the previous year They were refunds of our flight monies we spent to fly but Great Lakes always cancelled our flights due to mechanical issues We tried to keep using this airline because we really needed to fly MSP to MCW and back and they were our only choice I am still requesting my entire refund of all my expenses incurred trying to fly with this airline The fact that they were undependable should not be at my expense Expenses we need reimbursed: [redacted] flight $flight conf # [redacted] flight $flight conf # [redacted] Hertz rental car & gas to MSP $+ $ Lunch for the trip $ (since flight was delayed so long before canceling, then we had to drive 2+ hrs to MSP) TOTAL Owed to Us: $ A voucher for future flights is not an option since Great Lakes no longer flies the airports we need All I ask for is reimbursement by check of all expenses entailed with this problem Thank you Regards, [redacted]

March 28, Dear Ms [redacted] : Thank you for contacting both us directly and the Revdex.com regarding the difficulties you had encountered with your travel on Great Lakes Airlines between Denver, CO and Pierre, SD in JanuaryWe have appreciated your patience while we reviewed all of your reservation records and the documentation that you had submitted regarding this trip In review of our flight dispatch records, your outbound flight from Denver to Pierre had to be cancelled due to a mechanical situation with the aircraftYour return flight was cancelled as the crew and the aircraft were stuck in Minneapolis due to poor weatherBefore the inclement weather would clear so that the flight could travel to Pierre, the crew legally timed out per FAA regulations Your reservation indicated that this was a web bookingBe advised that before web bookings are allowed to be confirmed, the passenger has to agree to the terms and conditions of the ticket (Contract of Carriage) which electronically you had agreed to acceptIn part, those terms stated the following: AConsequential Damages Purchase of a ticket does not guarantee transportation Great Lakes Airlines shall in no event be liable for any indirect, special or consequential damages resulting from the performance, delay in performance, or failure to perform (except for baggage liability as provided below) whether or not Great Lakes Airlines had knowledge that such damages have been, might have been, or will be incurred CSchedule Irregularity The following shall apply when a passenger is delayed because of a controllable/non-controllable irregularity or Great Lakes Airlines cancels the passenger’s reservation according to “Cancellation of Reservations” section of this Contract [redacted] Limitation of Liability [redacted] Except to the extent otherwise allowed in this rule, Great Lakes Airlines shall not be liable for any damages suffered by the passenger or any other party as the result of any failure by Great Lakes Airlines to operate any flight according to schedule or for changing the schedule or type of equipment used on any Great Lakes Airlines flight, regardless of whether notice of such change in schedule or type of equipment has or has not been provided to the passenger However, simply as a gesture of goodwill recognizing the inconveniences that were caused on this trip, we will be sending you a check for $77.62, which represents reimbursement for your bus ticket from Rapid City to Pierre and an additional day of parking that was incurred at your return destinationWe do not consider reimbursement of losses to passengers for any personal activities that they had planned before or after air travel, such as employment obligations In regards to your various air fare refund requests, the record shows that you accepted air travel to an alternate city on your outbound (Rapid City) and you were not required to buy a whole new ticket to fly from Denver to Rapid CityIt also indicated that you accepted air travel from Pierre to Denver (one day later) and you were not required to buy a whole new ticket to fly back to Denver Protocol when passengers contact our phone representatives to request refunds is to be advised that your reservation will be sent to our Refund Department and placed on a que for review and consideration, which our representatives comments placed in your record indicated that was donePhone representatives do not process refunds as an evaluation of ticket usage needs to be completed by a Refund CoordinatorIt appears that our Refund Department has already notified you that air travel was provided against both original segments therefore there is no refund in orderIf those segments were refunded, you in essence would be receiving ‘free’ air travel between the cities involved, which is not a resolution that our airline will consider and we are not alone in the industry regarding that position We cannot see in our reservation system your original air travel between California and Denver round trip, as it appears you booked that separately with another airlineWhen your original Great Lakes flight from Pierre to Denver was cancelled thus causing a misconnect with another airline, it would be up to the other airline to reaccommodate you on their next available flight or to move you at no charge via airline cooperating ticketing agreements to another carrierUnfortunately, Southwest Airlines refuses to participate in these cooperating ticketing agreements with any other airline, thus our assumption as to why you had to buy a new ticket to travel on SouthwestHowever, in consideration that your originating flight on Great Lakes was cancelled, the airline currently holding your unused ticket from Denver to California would be the party to consider a refund on that ticketWe do not refund another companies money We will however be including with our check a Special Travel Order in the amount of $for youThis voucher can be redeemed towards your next ticket purchase with Great Lakes Airlines or with our code-share partner, Frontier Airlines (as long as at least one flight segment is operated by us)The voucher is valid for one full year from the date of issue, and it is fully transferable if you were unable to use it yourselfIf you could simply respond back and confirm that you want your check and voucher mailed to the [redacted] *** ** [redacted] address, then we would be more than happy to send those to you Again, please accept our apologies for any inconvenience that may have been caused and hopefully the next time you travel it will be a more pleasant experience We look forward to having another opportunity to demonstrate the type of service that we are capable of providing Sincerely, Rick Krause Manager – Customer Relations & Baggage Services

Complaint: [redacted] I am rejecting this response because: In April, I called several times plus faxed all documentation to Great Lakes customer service As of June 6, I have NOT received any correspondence from Great Lakes! No letters, emails, phone calls, or reimbursements They say they sent something but I never received it But even so it is not what I need from them I cannot accept travel orders or vouchers for future flights As I said many times before, travel vouchers are not acceptable since they no longer fly from MSP to MCW This is the only itinerary I fly is from Minneapolis to Mason City Nowhere else I still am requesting a CHECK ( NOT Flight vouchers) for $to cover expenses incurred due to Great Lakes canceling their flights due to their mechanical problems Thank you! Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I understand the justification given for not reimbursing my costs for their failure to maintain a timely flight schedule and suitable maintenance of their aircrafts It technically excuses them from any further liability for their repeated failures as a company to provide quality regional air service I thank them for refunding the purchase price of the ticket, but I am in no way interested in continuing a business relationship with them and would like my displeasure to stand as a unresolved complaint on file I will use other options for regional air service available to me and will give them preference from this point forward so offering me a travel voucher that won't cover the cost of one ticket on a carrier that repeatedly has delayed my travel, lost my luggage and ignored my communications is at best an empty gesture by a company that doesn't value customer service or loyaltyIn choosing not to compensate me for my lost expenses as a result their mismanagement, they have chosen not to retain me as a valued customer Good day Regards, [redacted]

Complaint: ***
I am rejecting this response because:Taxi rides around here do not give receipts and if they do, we did not ask for one perhaps because we were tired from waiting from your airline If you can not reimburse do not worry I will never stop telling people about how your organization works and how dissapointed we are about you and your organization You will probably here from me again.One of your many very disaaponted ex-costumer,***
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I am not a frequent flyer as you, and taxi rides are something I do NOT do often, but because your unprofessionalism, forgetfulness, and unreliable airline, I was force to take a taxi to get home from Fresno to Visalia. Do the math!!! How do you think I got home? Running?? Well, like I told you before. I will not rest until people here in Visalia and other places Great Lakes have your unprofessional service are remove from our city and various locations. In regards the taxi ride expense, well you can imagine where I would like for you to keep it....I will send you the ad I will be running on our local news paper. Hope you will enjoy it."All yours,
*** ***

In order to further investigate this claim, we will need Mr*** to "forward" from his Inbox the confirmation email provided here only as a screenshot attachment, to:***We cannot accept it as a screenshot attachment.Tell us why here

Complaint: ***You know what it's fine that you want to be difficultyou can't accept ? Or just choose to be a pain in the ***I was going to give you a chance to do right but I'm sure you are more than use to this complaint since you clearly do it to every travelerIf I was your CEO you would be fired as well with who ever is in charge of marketingWord of mouth is everything for a business Being a small company trying to get market share with the big boys is hard enough as it isI'll go ahead and forward the email attachmentHow nice of you to respond to only the Revdex.com messages and not your personal emailNo one should do buiness with this companyVery difficult group who has advertising to trick you on your luggage feesBut tell you what go ahead and keep your after I send you the attachment I will allow karma to takes its course on youIt's an ugly world because of people just like youYou are definitely an over paid selfish employeeBut I'm guessing this is Mr CEO him self:) cheers rich man
I am rejecting this response because:
Worst Regards,
*** ***

In order to further investigate this claim, we will need Mr*** to "forward" from his Inbox the confirmation email provided here only as a screenshot attachment, to:
***
We cannot accept it as a screenshot attachmentTell us why here

Dear Ms***:
We are sorry to hear about the difficulties you had encountered with your travel on Great Lakes Airlines between Riverton, WY and Denver, CO back on the weekend of March 7thWe regret that our multiple flight cancellations on Sunday March 9th forced you to cut your
trip very short and return back to Riverton on Saturday, March 8thIn consideration of that, we have sent an authorization to our Refund Department to fully refund your round trip ticket from this tripAll refunds have to be processed back to the original form of payment, and can take up to business days to be completedWe hope that by making this exception to the refund rules for a non-refundable ticket that you will have a better outlook of our company, and we can only hope to have continued opportunities to serve your future travel needs
Sincerely,
Rick Krause
Manager - Customer Relations & Baggage Services
Great Lakes Airlines
***

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Address: 1022 Airport Pkwy, Cheyenne, Wyoming, United States, 82001-1551

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