Business responded: Ms [redacted] was provided with a quote to replace her posts that were damaged by severe windsThe panels that were not damaged by the storms were to be reused, as they were not damaged by the storm windsMs [redacted] felt that the posts were not a proper solutionAll Illusions products are tested to withstand mph windsThe damaged fence is an insurance/customer responsibility and can not be covered by the manufacturer warrantyWe will be glad to reinstall the fence properly once a contract has been signed with Ms [redacted] Jonathan Klaczik Operations Manager Great Lakes Fence
To whom it may concern,
Ms*** has been contacted about damaged fence complaintThe customer is now aware that the damaged fence is not an installation or manufacturer errorThe fence damage is from the extreme winds during storms of June 18, Ms***
will be sending a quote to her insurance agency and Great Lakes Fence will be replacing the damaged fence once the quote goes throughSincerely,
***
Great Lakes Fence
Operations Manager
In regards to Mr. [redacted]'s complaints,On Feb. 24th 2016, this customer ordered 2- 6x8 white vinyl lattice top sections(pre packaged), 8 posts, 8 coachman caps, 1 flat cap, 8 posts on plates,16 donuts, and 3 bags brown slats.When purchasing this materials, it was explained that the posts on plates...
needed to be welded for his use and were not a returnable item, that the slats were a special order item that had to be ordered specifically for him and were also not returnable. Now the 6x8 vinyl sections were explained to him that if they were still in there packaging we could take them back. He brought this back in the bed of his pick up truck opened and spread all over the place. There are 19 pcs of vinyl in this package that were no longer of any use or deemed as an item we could list for resale due to the condition it was returned in.Also, regarding the 8 posts on plates that he "claims" he had to cut and tack weld due to how we made them, well if this were true, then why did he not bring them back before using 7 out of 8 of them?My thoughts are he ordered to many and was trying to return what he did not need. There was nothing wrong with these posts. There really couldn't be. They are always made exactly the same and are not an item that can really even be made wrong.(a flat plate welded to the bottom of a flat post which gets mounted to a concrete surface then donuts go on it, and a vinyl post gets sleeved over the entire thing. Now if the ground is not perfectly level(which it never is) Then yes, it is the only option to shim the posts which is covered by vinyl) It's just simply industry standard application.Never ever was anything said "rob peter to pay paul"? I'm not even sure in what context he is claiming this to be used? We did accept, and he did sign off on a return of the caps for $57 because a. these can be re used and resold, and b. They were undamaged.I am sorry that Mr. [redacted] feels we owe him something, but this is just simply untrue. We do alot of over the counter sales every year for 67 years and I do believe this may be one of the first Revdex.com complaints regarding this side of our business ever. Thank You,Chris A[redacted], Operations Manager
Business responded:
Ms. [redacted] was provided with a quote to replace her posts that were damaged by severe winds. The panels that were not damaged by the storms were to be reused, as they were not damaged by the storm winds. Ms. [redacted] felt that the posts were not a proper solution. All Illusions products are tested to withstand 74 mph winds. The damaged fence is an insurance/customer responsibility and can not be covered by the manufacturer warranty. We will be glad to reinstall the fence properly once a contract has been signed with Ms. [redacted].
Consumer sent the following response: I received your letter dated 9/8/and find the response unacceptable [redacted]
Business responded: Ms [redacted] was provided with a quote to replace her posts that were damaged by severe windsThe panels that were not damaged by the storms were to be reused, as they were not damaged by the storm windsMs [redacted] felt that the posts were not a proper solutionAll Illusions products are tested to withstand mph windsThe damaged fence is an insurance/customer responsibility and can not be covered by the manufacturer warrantyWe will be glad to reinstall the fence properly once a contract has been signed with Ms [redacted] Jonathan Klaczik Operations Manager Great Lakes Fence
To whom it may concern,
Ms*** has been contacted about damaged fence complaintThe customer is now aware that the damaged fence is not an installation or manufacturer errorThe fence damage is from the extreme winds during storms of June 18, Ms***
will be sending a quote to her insurance agency and Great Lakes Fence will be replacing the damaged fence once the quote goes throughSincerely,
***
Great Lakes Fence
Operations Manager
Consumer sent the following response:
I received your letter dated 9/8/14 and find the response unacceptable.
[redacted]
In regards to Mr. [redacted]'s complaints,On Feb. 24th 2016, this customer ordered 2- 6x8 white vinyl lattice top sections(pre packaged), 8 posts, 8 coachman caps, 1 flat cap, 8 posts on plates,16 donuts, and 3 bags brown slats.When purchasing this materials, it was explained that the posts on plates...
needed to be welded for his use and were not a returnable item, that the slats were a special order item that had to be ordered specifically for him and were also not returnable. Now the 6x8 vinyl sections were explained to him that if they were still in there packaging we could take them back. He brought this back in the bed of his pick up truck opened and spread all over the place. There are 19 pcs of vinyl in this package that were no longer of any use or deemed as an item we could list for resale due to the condition it was returned in.Also, regarding the 8 posts on plates that he "claims" he had to cut and tack weld due to how we made them, well if this were true, then why did he not bring them back before using 7 out of 8 of them?My thoughts are he ordered to many and was trying to return what he did not need. There was nothing wrong with these posts. There really couldn't be. They are always made exactly the same and are not an item that can really even be made wrong.(a flat plate welded to the bottom of a flat post which gets mounted to a concrete surface then donuts go on it, and a vinyl post gets sleeved over the entire thing. Now if the ground is not perfectly level(which it never is) Then yes, it is the only option to shim the posts which is covered by vinyl) It's just simply industry standard application.Never ever was anything said "rob peter to pay paul"? I'm not even sure in what context he is claiming this to be used? We did accept, and he did sign off on a return of the caps for $57 because a. these can be re used and resold, and b. They were undamaged.I am sorry that Mr. [redacted] feels we owe him something, but this is just simply untrue. We do alot of over the counter sales every year for 67 years and I do believe this may be one of the first Revdex.com complaints regarding this side of our business ever. Thank You,Chris A[redacted], Operations Manager
Business responded:
Ms. [redacted] was provided with a quote to replace her posts that were damaged by severe winds. The panels that were not damaged by the storms were to be reused, as they were not damaged by the storm winds. Ms. [redacted] felt that the posts were not a proper solution. All Illusions products are tested to withstand 74 mph winds. The damaged fence is an insurance/customer responsibility and can not be covered by the manufacturer warranty. We will be glad to reinstall the fence properly once a contract has been signed with Ms. [redacted].
Jonathan Klaczik
Operations Manager
Great Lakes Fence