Great Lakes Girya Specialty Training Tools

pre-order gym equipment from buisines, website was unclear on policies and wait times. company took payment at time of order July 1st and did not reply to emails in regards to order status. Owner sent a general email that the company will not be responding to individual customer emails on shipment status and should read their website in regards to return polisy and pre-order wait times.

On the 4th attempt to reach the company by email, on August 31st. I explained, after not being informed in anyway of the status of my order,I had found the product elsewhere, purchase and recieved it, and was requesting a refund.

The company's response was that they would not refund payment as per their policy stated on their website and my order was on it's way and would be delivered once they recieved it a there wharehouse. No dates or method of shipment, etc. were given.

I feel they took my money without providing any product or service, not even communication and updates, or explanations as to where my order went. I felt like I had been *** into paying for something that they did not intend to provide.

Lack of professionalism, customer service and respect, I am not sure how it is legal to take a clients money and provide no proof of product, service or intent to fill an order.

Purchase Date: August 10, 2020
Order #: ***
Model Numbers: 25lb cast iron plates x 2, Hex Head Dumbbell (singles) - 50 x 2, Hex Head Dumbbell (singles) - 25 x 2
Payment Amount: $312.18 CAD
Payment Method: Online via their website with a ***

I've never received a ETA on delivery and now after doing some research on social media sites and *** and learning that the reason *** and this company does not do refunds is because he claims a lack of capital which is extremely concerning. I called multiple times to never get a response. I've emailed asking for an update first and then a refund and got hit with an auto-reply that there are no refunds. He is unreachable after taking payment and is providing zero insight into when or if these products will arrive. Today I received an email outlining that he has shipping issues (not my problem) and is just generally not organized in sourcing from manufacturers overseas, importing and drop shipping products. I even selected pick up as an option to simplify things when he is over 100KM away from my home. I want a refund immediately before he goes out of business. If demand is high, then he should have no issues selling the inventory when it eventually comes in. I will not be doing business again with him