Great Lakes Hyundai

Initial Business Response / [redacted] (1000, 5, 2015/10/01) */ WHILE THE VEHICLE IN QUESTION WAS IN OUR INVENTORY WE DID A STANDARD MAINTENANCE INSPECTIONAS A RESULT OF THAT INSPECTION IT WAS DETERMINED THE VEHICLE NEEDED THE FOLLOWING: OIL AND FILTER CHANGE COMPUTER SOFTWARE UPDATE SHIFT LEVER CABLE REPAIR MULTIPLE FILTER REPLACEMENTS TWO NEW TIRES WERE MOUNTED AND BALANCED TO REPLACE TWO WORN TIRES LASTLY A BRAKE INSPECTION RESULTED IN THE REPLACEMENT OF REAR PADS AND THE ROTORS WERE MACHINEDIN ADDITION A FRONT BRAKE CALIBER SERVICE WAS PERFORMED AS YOU CAN SEE THE VEHICLE WAS IN GOOD CONDITION WHEN SOLD TO MR B***ESPECIALLY THE BRAKESIT APPEARS TO ME AS IF SOMEONE SOLD MR B [redacted] AN UNWARRANTED BRAKE JOBWE AGREE WITH MR B [redacted] BRAKES DO NOT GO BAD IN THREE WEEKS IN AN EFFORT TO ADDRESS MR B***S COMPLAINT WE WISH TO SEND HIM A $VOUCHER HE CAN USE IN OUR SERVICE DEPARTMENT IN THE FUTURELET US KNOW IF THIS IS SATISFACTORY BOB P [redacted] GENERAL MANAGER GREAT LAKES HYUNDAI Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) First off, I appreciate MrP [redacted] responding to my complaintI also respect the fact that he has a service department giving him info on the car and I realize he is going to back the info they gave himWe can go back and forth on the brakes and our opinionsBottom line is I physically saw the front rotors and they needed turned or replacedThey were squeaking very loudly and I had multiple people look at the rotorsThey were replaced as needed As I stated in my complaint, the thing that really upsets me about this whole thing is the dealerships udder disregard of my issueI was then, and still am know, completely appalled by Matt's ( Sales Manager) attitude toward a new customerComments such as "I am already losing $on this deal" and "I wouldn't fix them if it was even days after the sale" really leave a bad taste in my mouthIn my job I deal with customers every day and I can't imagine one of my people giving our customers that experienceAt least look at the rotors and then we can talk, but Matt had no interest in that and instead was more concerned with my sale price and the $it would cost for the dealership to even look at them Giving me a $voucher towards your service department means nothing to me at this pointIf my experience so far with your dealership is any indication, frankly I have zero confidence with your dealershipAlthough I do like my car, I really have no desire to have any more to do with your dealership Sincerely, Eric B***

I am rejecting this response because: What does the dealership mean when they say:"We however can not prevent others from mailing or calling about her purchases from us."?What third parties did they give or sell my name to without my permission? I want to know who these "others" are before I accept this response

Initial Business Response /* (1000, 14, 2015/12/15) */
Received from the business via email:
December 14,
Michelle W***
Revdex.com of Akron
WMarket St
Akron, Oh 44303-
RE: Bill D*** Case#***
Dear MsW***;
I have reviewed the sale on
the Saturn Vue that was sold to MrBill D***The salesman on that vehicle was Ronnie S*Ronnie S*** is not and was not employed by Great Lakes HyundaiHe was however, employed by an outside firm that was hired by Great Lakes Hyundai to assist in the liquidation of our overstocked used car inventory
Unfortunately, we have no record of the conversations between MrD*** and MrS***We do however, have record of the final business transaction, and MrD*** was well aware that the vehicle he was purchasing was an "as is" vehicleThis "as is" vehicle was actually sold for $less than what it cost usI am sure you can understand our reluctance to lose any more money
If I can be of any further assistance, please let me know
Sincerely,
GREAT LAKES HYUNDAI, INC
Leslie Y***,
Controller
Enclosure (2)
Initial Consumer Rebuttal /* (3000, 16, 2015/12/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Since according to you MrS*** did not work for you, this should have been made known to me so I could have brought from a REAL salespersonI personally will never shop Great Lakes, and I will tell all my friends about the lack of customer service that I received, yes it was as is...but I still feel you knowingly sold me a car that had a serious defectThat is not good customer service, and it will never be good service

We have made all the necessary changes in our system to prevent this from happening again directly from Great Lakes HyundaiWe however can not prevent others from mailing or calling about her purchases from usI hope this is adequate for our customer.Sincerely,Bob P***

To Whom it may concern, The agreement with Miss *** was that we would reimburse her for any excess wear and tear that she may be billed for by HyundaiWe stand by that and agree to do soMiss ***'s agreement was to reimburse us for the payment we sent to Hyundai to pay her
first lease paymentShe has failed to doShe states that she is unable to get reimbursement from Hyundai for an over paymentIt appears that her complaint should be with Hyundai and not us.If Miss *** feels we showed disrespect to her, we apologizeWe are here to help her in anyway we canI believe we did that when we paid her first payment on her current lease with the promise of reimbursementWe stand by our commitment to reimburse her for any excess wear and tear on her previous leaseHowever that will not occur until her end of the agreement is held upSincerely,Bob P***General MgrGreat Lakes Hyundai

Copies were faxed to customer.*** ***General Mgr

Complaint has been resolved to customers satisfaction.Bob P***General Mgr

Initial Business Response /* (1000, 5, 2015/08/31) */
We would like to mail Mr*** his winnings as I'm sure that would be more convenient for himWe will send two gift cards to him as promisedWe agree it would not be smart to spend $for gas for mile round tripIf this is
agreeable to Mr *** we will send out his winnings immediately
Sincerely,
Bob P
General Mgr

The customer contacted us in regards to this specific vehicle that they found listed online. At no time was this vehicle ever listed nor represented on our lot as an All Wheel Drive Santa Fe. The window sticker printed off and put on the vehicle stated that it was a front wheel drive and
the listing on the internet was as well. The customer contacted us on 6/15/stating that he found it listed as an All Wheel Drive. We asked him to send over a copy of the listing on the internet showing this. What he sent us was a screen shot where he Googled the VIN# and added "plus AWD" and it pulled up listings of this vehicle, but if you look at the listings, none of them say that it is AWD. Unfortunately, when you Google it pulls part of the match regardless of whether this is an AWD or not, but the listings below were all the listings stating that it was Front Wheel Drive. You can put any VIN# even if it is not an AWD vehicle and if you put plus AWD it will still pull a listing of that vehicle because it has a partial match of that description. I have attached copies from the internet that you still can go on and search the listing of this vehicle if you put just the VIN# in showing that it was listed as FWD. Once again, it was never listed or represented as an AWD

I am rejecting this response because:The dealership resolution was for me to take off work on a Monday and drive hours, then pay $for something that should of been included in the first placeIt doesn't make financial sense for me to do thisThe dealership should be willing to do what it takes to make this rightThere are local Honda dealerships I am willing to take the car to but I don't believe I should have to bear the cost, for something that wasn't made aware to me until financing was complete

First let me respond that Great Lakes Hyundai does not sell customer informationSecondly information is available from many different sources that are legalBMV reports for oneThese are non affiliated third parties I am referring toNO calls or mail pieces will be sent directly from our store.Bob P***

Our customer was offered a resolution to this problem but declined to participate. We offered to split the cost of an additional key. He refused saying it was unreasonable that he would have to come to our dealership to have the new key programmed.We are unable to furnish an additional key with out...

the vehicle being here. We still stand by our offer. In addition we will fill his gas tank in consideration for bringing his vehicle to us. [redacted]General Mgr

I am rejecting this...

response because: What does the dealership mean when they say:"We however can not prevent others from mailing or calling about her purchases from us."?What third parties did they give or sell my name to without my permission?  I want to know who these "others" are before I accept this response.

Initial Business Response /* (1000, 5, 2015/10/01) */
WHILE THE VEHICLE IN QUESTION WAS IN OUR INVENTORY WE DID A STANDARD MAINTENANCE INSPECTION. AS A RESULT OF THAT INSPECTION IT WAS DETERMINED THE VEHICLE NEEDED THE FOLLOWING:
OIL AND FILTER CHANGE
COMPUTER SOFTWARE UPDATE
SHIFT LEVER CABLE...

REPAIR
MULTIPLE FILTER REPLACEMENTS
TWO NEW TIRES WERE MOUNTED AND BALANCED TO REPLACE TWO WORN TIRES
LASTLY A BRAKE INSPECTION RESULTED IN THE REPLACEMENT OF REAR PADS AND THE ROTORS WERE MACHINED. IN ADDITION A FRONT BRAKE CALIBER SERVICE WAS PERFORMED.
AS YOU CAN SEE THE VEHICLE WAS IN GOOD CONDITION WHEN SOLD TO MR B[redacted]. ESPECIALLY THE BRAKES. IT APPEARS TO ME AS IF SOMEONE SOLD MR B[redacted] AN UNWARRANTED BRAKE JOB. WE AGREE WITH MR B[redacted] BRAKES DO NOT GO BAD IN THREE WEEKS.
IN AN EFFORT TO ADDRESS MR B[redacted]S COMPLAINT WE WISH TO SEND HIM A $50.00 VOUCHER HE CAN USE IN OUR SERVICE DEPARTMENT IN THE FUTURE. LET US KNOW IF THIS IS SATISFACTORY.
BOB P[redacted]
GENERAL MANAGER
GREAT LAKES HYUNDAI.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First off, I appreciate Mr. P[redacted] responding to my complaint. I also respect the fact that he has a service department giving him info on the car and I realize he is going to back the info they gave him. We can go back and forth on the brakes and our opinions. Bottom line is I physically saw the front rotors and they needed turned or replaced. They were squeaking very loudly and I had multiple people look at the rotors. They were replaced as needed.
As I stated in my complaint, the thing that really upsets me about this whole thing is the dealerships udder disregard of my issue. I was then, and still am know, completely appalled by Matt's ( Sales Manager) attitude toward a new customer. Comments such as "I am already losing $2000 on this deal" and "I wouldn't fix them if it was even 5 days after the sale" really leave a bad taste in my mouth. In my job I deal with customers every day and I can't imagine one of my people giving our customers that experience. At least look at the rotors and then we can talk, but Matt had no interest in that and instead was more concerned with my sale price and the $105 it would cost for the dealership to even look at them.
Giving me a $50 voucher towards your service department means nothing to me at this point. If my experience so far with your dealership is any indication, frankly I have zero confidence with your dealership. Although I do like my car, I really have no desire to have any more to do with your dealership.
Sincerely,
Eric B[redacted]

Initial Business Response /* (1000, 8, 2016/03/28) */
Dear Revdex.com,
This letter is in response to Miss [redacted]'s complaint concerning her purchase on September 24th, 2015. This is the first time we have been made aware of her dissatisfaction with performance of the vehicle. We were aware there was a...

concern regarding remote start capabilities of the vehicle when it was first purchased. We addressed that issue buy installing a remote start at no charge. This misunderstanding between her and our salesman was unfortunate and for that we apologize. I do not believe it is reason for termination of our employee Cody Goad. As for the performance of her vehicle we would invite her to make an appointment with our service department. To date I am unaware of her bringing in the vehicle for us to inspect. What she is describing is not normal for this vehicle as described by another dealer. This vehicle is only produced with an automatic trans, not an automatic/manual as Miss [redacted]s believes it to be. Along with checking over her car we would like to additionally give Miss [redacted]s a 27 month maintenance package at no charge for her inconvenience and for sending us 2 referrals.
Sincerely,
Bob P[redacted]
General Mgr
Initial Consumer Rebuttal /* (3000, 10, 2016/03/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The car was checked by another HYundai dealer in Bedford Ohio RICK CASE. Check their records. At this time I WAS INFORMED of WHAT TYPE CAR IT WAS . My reason for taking it to the same type dealer was to find out why it drove like a truck or stick shift. This is not the same type of car I TEST Drove I FEEL LIKE IT WAS BAIT AND SWITCH AND I DONT WANT THIS TYPE OF CAR I TEST DROVE A HYUNDAI THAT WAS not LIKE THIS ONE. I deserve the type HYUNDAI sonata I agreed to. And I'm paying all this money for a manual automatic and that's exactly what it is.
Final Business Response /* (4000, 12, 2016/04/04) */
Without being able to inspect the vehicle to address her concern we are unable to move forward. Again I must reiterate, Hyundai dose not produce a manual shift in the Sonata line. What she is experiencing does not sound normal. We welcome Miss [redacted]s to bring the vehicle to us for diagnosis. The vehicle is under warranty for these type of issues.
Bob P[redacted]

Initial Business Response /* (1000, 5, 2015/10/20) */
IN RESPONSE TO MR O[redacted]'S COMPLAIT WE HAVE DETERMINED THE FOLLOWING:
PER HIS AGREEMENT WHICH HE SHOULD HAVE A COPY OF THE GAP POLICY DOES NOT COVER THE FOLLOWING.
1. PAST DUE AMOUNTS ON LOAN. IT WAS DISCOVERED THAT MR O[redacted] WAS PAST DUE...

APPROXIAMATELY $1100.00 DUE TO PARTIAL PAYMENTS MADE ON LOAN.
2.TAX AND TITLE FEE RECOVERY. MR O[redacted] SHOULD BE DUE APPROXIAMATELY $1291.00 FROM HIS INSURANCE CO.
3.REFUNDS FROM ANCILLARY PRODUCTS INCLUDED IN THE LOAN PROCEEDS. MR O[redacted] HAD A PREPAID MAINTENANCE PACKAGE INCLUDED IN HIS LOAN. THAT CONTRACT HAD EXPIRED AND AS SUCH NO REFUND WAS DUE. THAT BEING SAID MR. O[redacted] IS ENTITLED TO AND ADDTIONAL $199.00 FROM THE GAP PROVIDER. IF HE CONTACTS THEM THEY WILL MAKE THE APPROPRATE ADJUSTMENT.
SINCERELY,
BOB P[redacted]
GENERAL MGR
GREAT LAKES HYUNDAI.