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Reviews Great Lakes Lube

Great Lakes Lube Reviews (28)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I do not agree with the statement about the fan blades turning as like I said in my original complaint is that my car is equipped with an ignition interlock that prevents me from starting my car when this is engaged.  I appreciate the apology as this is basically all I was seeking, I do however feel that some education may be in order on the companies part though as many newer cars are coming equipped with ignition interlock such as mine that will prevent fan blades and such from starting automatically so people can run accessories and not accidentally try and start their vehicles. No one wants to see a technician get injured but this would not happen if a car has this built in precautionary measure.  Perhaps you should revisit this company policy as went to Pennzoil today to have my oil changed and they had no issue with the safety lock and did not understand your problem. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
If there actually is a leak, wouldn't you think for a service that costs $89.99 the technicians would have noted that or mentioned it? The question still remains if they actually added fluid to my car because other things on the receipt claimed they added but did not actually do it. So there is no doubt that the coolant was not actually added despite what the receipt says. Regardless of the fact, the receipt is not true, as I stated in my previous two messages, things that were marked complete and added on the receipt were not actually done! Your regional manager assured me that he would verify by personally checking my car out by scheduling a meeting with him at a different location, in which he in fact did not show up as he promised. Despite customer service telling me that there would be cameras to verify the work was done, you have no proof that the employees did what they were supposed to do. My proof is that if you check your security cameras, you can see me backing into the garage when I noticed that something marked COMPLETE on the receipt was not done. This matter displays the complete disregard Valvoline has for its customers. No one here is taking responsibility for anything, this company is eluding the fact that they will not do what you pay them to do, and if something goes wrong, the REGIONAL manager will just send you off. In his last message, the least he could have done was offer an apology for not showing up to a meeting that he initiated. Was that simple task done? No. But the only thing going on here pushing the issue on me just to protect themselves to get away from what their employees DID NOT DO. An example of poor customer at its finest.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
First off, I deserve at least a partial refund because I DID NOT get what I paid for. YOUR employess DID NOT do their job. Who is even responding to the comlaint? [redacted] or [redacted]? I have never had a conversation with [redacted]. Regardless of who it is, I NEVER met with one of you or even seen you in person for that matter, so please explain how you "took care of me". Inquiring minds would really like to know. You, [redacted], did not stand behind what you told me as a customer. Customer care did not stand behind what they said in the matter of each location having cameras to prove that your employees did not do what they were supposed to do. Clearly there is a communication breach between everyone in this company for them not to be able to relay what I explained to customer care. Everything that I explained to them is what is in this complaint- I have no need to add something extra. For a FACT, I attached my receipt in where it says my tire pressure was checked and OK and it definitely was not! So this is the basis of what I am saying, no one here wants to be held accountable for anything. Please explain again how you took care of me if you ditched the appointment we had. If you read the complaint CORRECTLY, I stated nothing about my check engine light being on. My exact words were "my sensor in my dash still had the low pressure light flashing" in regards to my tire. You are just trying to defend yourself before even reading the substance of my issue here and that definitly proves it. I do not want a refund for my oil change, I never requested that. I am requesting a refund for the Enitre Fuel System Cleaning service. The coolant reservior was not filled, just like the other items on the receipt that we blatantly marked ok but not completed. [redacted], you told me yourself at the end of our conversation on 5-29-15, that "all 'they' would do is issue a free oil change coupon", I told you that I would mail it back if have to because there is no way I will ever, free or  not, have my car serviced again by this shop. I paid $89.99 for a service that was not completed--that is why I am requesting a refund. Everyone reaps what they sow, so in the end their should be no question left by you as to why I contacted Revdex.com.
Regards,
[redacted]

HelloFirst I am sorry for the way the employee handled this situation from the beginning of your service. She should have been more respectful and clear on the situation. It is our safety policy that the vehicles keys be on the dash during service for the safety of the lower bay technician. Any time...

the keys are in and even just the accessories are on the fan blades for cooling may turn on.Again I am sorry for the way she handled this, but it was for the safety of our employee, but should have been better explained.Thank you for bringing to my attention!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear...

below.
I have been on the phone with the insurance agent handling the case and he's spoken to Valvoline, Veldman's, and Gurley Leep Subaru.  He concluded that there is not enough evidence to support my claim because of two factors:1) I signed off on an invoice at Valvoline stating I had an engine flush not a transmission flush.  2) He cannot confirm the transmission failed prior to Veldman's working on my vehicle.  The agent spoke with the technician at Gurley Leep who told him the root cause of the transmission failing was the wrong fluid being in the transmission.  The only invoice I have that confirms a transmission fluid change comes from Veldman's.I have two big issues with the statements above.  1) Every patron of Valvoline signs off on the work done to their vehicle before they ever drive it.  In this case, I didn't know anything was wrong until I was in Indiana.  I am not a mechanic.  I trusted this business to do quality work and they didn't.  Even if they completed an engine flush instead of a transmission flush they still could've damaged the transmission lines.  By the logic the insurance agent is using, a mechanic could sabotage your vehicle and get you to sign an invoice before you drive the car away and that mechanic would have absolutely no liability.2) Of course the transmission failed before I had it towed to Veldman's!  The car performed exactly the same before and after Veldman's worked on it.  My car is now fully functional because the transmission was changed.  One can logically deduce that if a car fails, then the transmission is replaced, then the car works, that the root cause originally was a failed transmission.  The insurance agent somehow does not see it that way.I will continue to fight this until I get this resolved and currently I am not happy with their response.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The company keeps making notes saying that The area manager has contacted me regarding this which is not true. I have every call recorded from my contact regarding this matter and I have only spoke with Customer care. SO now the company is making false statements and this brings concern. If they can lie about communication then they might be lying about other things regarding this as well. I have a call where customer care told  me each bay has camera footage in the lower bay and the ditrict manager would review this. I have each of these calls recorded. I will try to attach a couple recordings. This matter is not being handled as they say.
Regards,
[redacted]

HelloThis was sent to our insurance immediately, and they as well and the two mechanics ( one the customer choose and one we choose which by the way has no affiliation with us) found there to be no fault in the product or service we provided. The cars engine cam malfunctioned and caused it to...

be pushed through the back of the engine. The oil was correct and the filter was tight. The insurance company ( Nationwide) also sent out a third party to investigate and they came to same conclusion.

Hellothis went to Insurance as the customer already knows and understands. The cooling system was not touched as the receipt states and even if it was the overflow cap has nothing to do with the car overheating.  It's overflow is not a pressurized system. the insurance inspected and even the...

mechanic the customer chose states same thing. That's why denied by our insurance and us.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  $31.67 was refunded in cash.
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.There was no offer from the business and their account is factually untrue.  I did talk with Mr. [redacted], and explained to him that his team admitted breaking the pull-wire during my visit, but declined responsibility "because it could have happened to anybody."  He said that was probably true, but that items that commonly break on cars are not covered, even if it is due to the actions of the Valvoline crew.  It escapes me why he would feel motivated to fabricate details even after he admitted that his team probably did break the pull-wire.  The repair cost $500 at the location recommended by their team.  It is hardly good service to break something and then tell them how they can fix it themselves.  There was never an apology, but rather an "we didn't do it, ok, yeah we did, but we never pay for this type of thing."  Me [redacted] also shared that his teams commonly knock off 'corroded tire sensors' and that they don't pay when they often dislodge/break them during the course of repair.  Overall, it was a denial, followed by admitting fault, but declining responsibility.Regards,[redacted]

HelloThis customer was spoke with by the SCM when she returned. He spoke with her for about 30-45 minutes explaining we dont inspect differentials (policy for over 5 years), didnt notice leak due to body panel, and didnt remove body panel due to oil filter access. The AM also spoke with her...

explaining same facts. The receipt she has even states not checked.This is from the AM after he spoke with customer careFrom: [redacted] Date: [redacted]Subject: RE: VIOC Customer Care - Action Requested - ISSUE=221922 PROJ=1This customer came in for an oil change on September 26th at that time we were Great Lakes quick lube and our policy was unless we were requested by the customer to check the any of the differentials we do not check them on her receipt it also says not checked the service center manager will be contacting this customer tomorrow and this claim will be denied

To whom it may concern:I apologize but reading the response from Drew [redacted], I do not believe this issue will be resolved at this level. I will move forward with my complaint to the [redacted] department. Thank you for all that you have done.  Thank you,Carmen [redacted]

Sent: Tuesday, October 27, 2015 8:01 AM[redacted]District ManagerGreat Lakes Quick LubeValvoline Instant Oil Change###-###-#### CellI spoke with this customer the morning of Oct 27, 2015 at 8:57am.  I spoke with the team members at store location as well.  Technician is stating this...

customer was struggling opening the hood latch and asked for assistance.  Technician states he went to pull the latch and it was already broken with no tension, seems the cable had been snapped.  Technician tried to explain to this customer the latch does not have any tension and was already broken, SCM also offered assistance with the customer at this point.  SCM offered assistance and advice on where to take the vehicle for repair. I offered my assistance and explained I would not be authorizing payment for reimbursement.

Hellothis is what insurance is for.  They inspected and hired another inspector who came up with same conclusion.  We have them for these instances. I'm sorry  for your inconvienience but his is the results from the Insurance  companies investigation.

HelloThe car came in on 3/27/2017. We performed a oil change and cabin air filter. I have pictures from our video cameras of us checking the transmission and the power steering fluid. The guest left and 2o min and about 10-15 miles the vehicle had a issue. The guests mechanic diagnosis the vehicle...

and says the guests needs brakes struts tie rods and hub bearings. 15 days after our service and 12 days after the mechanics repair the vehicle has a issue with steering. If the power steering was in fact this low it would have had a problem before we serviced the vehicle. Her mechanic inspected and found the issue to be suspension related. He repaired the vehicle then the guest has a issue with the tire locking up which the mechanic just took of the tires brakes, hubs and tie rods!!!!This is a mechanical failure not related to our service and this is why we are and will always deny any and all claims to this matter.

Review: I stopped in at Valoline Instant Oil Change Center on 205 Murdock Ave in Oshkosh WI tonight and was refused service by your associate [redacted] tonight. After pulling into the stall and going through all the standard checks go the lights [redacted] asked me to remove the keys from my car. Since I knew this was going to take a while I was doing work on my laptop and had it hooked up to my cigarette lighter for power and had I done this I would have lost all my work and was not willing to remove the keys from the ignition. I suspect that [redacted] however did mot like the music I was playing as she had made several faces when she is near my car and could hear the music I was playing which was not very loud either. I told her I was not going to remove my keys and she then told me they could not service my car then. I then informed her that the ignition lock was on but she said that was not good enough so I asked to speak to the manager and she informed me that she was the manager, something I found to be a lie when I called back later to get her name from Edward the actual manager. I then asked if she wanted me to leave to which she stared blankly off into space and after a few moments of silence I told her to put my car back together and I left.Desired Settlement: An apology

Business

Response:

HelloFirst I am sorry for the way the employee handled this situation from the beginning of your service. She should have been more respectful and clear on the situation. It is our safety policy that the vehicles keys be on the dash during service for the safety of the lower bay technician. Any time the keys are in and even just the accessories are on the fan blades for cooling may turn on.Again I am sorry for the way she handled this, but it was for the safety of our employee, but should have been better explained.Thank you for bringing to my attention!

Consumer

Response:

Review: On 5/2/13 I had a routine oil change done -They did NOT refill my car with oil -my car is RUINED-I have dealt with 5 different persons from the store level to the 3rd person in corporate command -all were evasive and one in particular was extremely rude- I work 2 jobs and cannot be without a car in reliable condition- I have an estimate from a local garage - I do not particularly wish to take this to court as it is so clearly due to their negligence -your assistance to expedite the situation would be appreciatedDesired Settlement: I have a written estimate from Hogan's garage [redacted] for a rebuilt engine,labor and towing for the amount of $1952.23

Business

Response:

Hello

Review: I didn't know where the hood opening match was, so I asked the staff where it was. The staff member then went into the car and pulled the latched and there was a hard pull and then the cable attachment to the handle broke. Staff then said it had always been broken - I questioned whether there had been initial resistance and then a lack of resistance on the pull lever, and he confirmed that. When he acknowledged it had been his fault, the manager said it was just bad luck and anyone who pulled the lever would have had the problem, and that they wouldn't pay to fix it. Then during a subsequent phone conversation with my wife, the manager revealed it had been a violation of policy for the staff member to have pulled the lever. Now I am out $500 to repair my car hood cable that was broken by staff, and I still had to pay for the oil change. Terrible outcome for me.Desired Settlement: I would like the company to pay for the costs of the repair for the damage caused, reimbursed per actual receipts.

Business

Response:

Sent: Tuesday, October 27, 2015 8:01 AM[redacted]District ManagerGreat Lakes Quick LubeValvoline Instant Oil Change###-###-#### CellI spoke with this customer the morning of Oct 27, 2015 at 8:57am. I spoke with the team members at store location as well. Technician is stating this customer was struggling opening the hood latch and asked for assistance. Technician states he went to pull the latch and it was already broken with no tension, seems the cable had been snapped. Technician tried to explain to this customer the latch does not have any tension and was already broken, SCM also offered assistance with the customer at this point. SCM offered assistance and advice on where to take the vehicle for repair. I offered my assistance and explained I would not be authorizing payment for reimbursement.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.There was no offer from the business and their account is factually untrue. I did talk with Mr. [redacted], and explained to him that his team admitted breaking the pull-wire during my visit, but declined responsibility "because it could have happened to anybody." He said that was probably true, but that items that commonly break on cars are not covered, even if it is due to the actions of the Valvoline crew. It escapes me why he would feel motivated to fabricate details even after he admitted that his team probably did break the pull-wire. The repair cost $500 at the location recommended by their team. It is hardly good service to break something and then tell them how they can fix it themselves. There was never an apology, but rather an "we didn't do it, ok, yeah we did, but we never pay for this type of thing." Me [redacted] also shared that his teams commonly knock off 'corroded tire sensors' and that they don't pay when they often dislodge/break them during the course of repair. Overall, it was a denial, followed by admitting fault, but declining responsibility.Regards,[redacted]

Business

Response:

HelloThe response made was by [redacted]. No where does anything the customer is saying was stated by [redacted]. The hood release on every car after 1975 no matter the car is a plastic release in car, attached to a metal cable, attached to the release under the hood. To release a hood from inside the car you place your fingers behind the release and pull up on the this lever. There is no wrong to pull up but pull up. So if this part failed and broke, its due to age and or lack of maintenance. Same as when a tire sensor breaks. Lack of maintenance and service even though that situation has nothing to do with this situtation!

Consumer

Response:

Review: I went to Valvoline for a regular level check on 8/22/2015. I drove from Milwaukee to manitowoc wisconsin and before I got off the highway my car started smoking so I pulled over and pop the hood and realized my coolant resovoir cap was off and all coolant was lost. I spoke to valvoline customer service and they advised me to put my car in the shop and to send them a diagnosis. A week later I heard from their insurance company that they don't Wana pay for the damages to my car, stating that pj's auto claims that the car couldn't blow a gasket and radiator over overheating, which we a lie because the Toyota dealership and a auto shop out of Jackson wi said any real mechanic knows the results of a car driven too long with the coolant cap off. I am stuck with a $1700 fix on a car that has been very well took care of. Know I will get attorneys involved. Check behind the techniciansDesired Settlement: I want my car fixed and loss of wages for the duration of down time that will accumulate 1

Business

Response:

Hellothis went to Insurance as the customer already knows and understands. The cooling system was not touched as the receipt states and even if it was the overflow cap has nothing to do with the car overheating. It's overflow is not a pressurized system. the insurance inspected and even the mechanic the customer chose states same thing. That's why denied by our insurance and us.

Review: had gone to the Valvoline on Layton Ave. in Milwaukee, Wisconsin on Feb. 14, 2014 at around 2 p.m. to get an oil change. Upon arrival I had seemingly friendly men to help me named: [redacted], [redacted], and [redacted]. When I came in I had no lights on in my car nor any problems with my vehicle besides a small leak in my exhaust. They had asked me if I wanted to purchase a new filter which I had gotten last oil change, so I refused. Later, finding they had charged me for one. They asked if I wanted to do a fuel system cleaning; and that it would be good for my car so I agreed to this. Within 20 minutes my car was smoking horribly from the passenger side of the hood; soon my boyfriend and myself saw a blue flame coming from my coolant tank. I told [redacted] that I was worried about my car and he insisted that my car was fine and that I just had to drive to burn off the extra coolant; that one of the men was topping off my coolant and he was bumped, it was nothing to worry about. On the contrary, I drove for a bit for our Valentine's Day plans and my coolant light came on and then flicked off when my car temp. went as far it could go in the red and the check gauges light came on. Worried about this I called my father who told me because of the coolant my car was overheating, so yes [redacted] was right that I had to "burn" off my coolant but in doing that, he failed to mention that it would blow my head gasket in my motor! I then had to park my car and get a hotel room seeing that I live in Kenosha. The hotel room ended up costing me $140.00, seeing the only rooms left available on Valentine's were the most expensive, and it took driving to 7 different hotels! I also, had to call into work for the morning because I had to stay in Milwaukee to have Valvoline take care of the issues with my car. I lost so much money on what should be so simple! In the afternoon on Feb. 15, 2014 I called corporate and spoke to [redacted] he said my car should not be driven in such conditions and he would contact them immediately. When he did the manager [redacted] did not deal with it, but [redacted] had to deal with it. He spoke to the regional manager and after sitting on the phone with [redacted], I had him come to my car parked on 92nd about five minutes down the road. When he came, all the stories changed; the guy wasn't bumped but was told by [redacted] to top off my coolant and my cars light was on; which is a huge lie seeing there are no lights on in my car ever! He then, after I drilled him with questions regarding the issues I had, changed the story again to the smoke being from my exhaust and not from the coolant. He did eventually get my car back to normal and I am now keeping a close eye on my oil, temperatures, and the coolant in the car. I drove around a bit that day to see if things would remain ok and told him if anything changed I would keep in contact. I was very surprised that with your "4.6 star ratting" that I got nothing close to even a star. I was never offered a refund for the troubles, dangers and the inconvenience. Lastly, when looking at the receipt they put under coolant checked-ok, claiming they did not touch it! Just more lies and I would like someone to look at the cameras so this can be taken care of once and for all. I contacted the Revdex.com to see what their professional opinion of the situation was. They told me not to call this time but to send this email to you so I have "paper proof" that I contacted you about this situation. I paid a total of $142.34 and would like my money back as would anyone who had to go through the "hell", a light term, for everything I had gone through and the unprofessionalism of Valvoline. I will never return again!

Information

2002 Chevy Cavalier [redacted]

Readily awaiting your response,

[redacted] S [redacted]

(After sending this as my email to them at the customer care website, I was never contacted back. I then exactly a week later on Monday, Feb. 28th had called [redacted] back. He told me they had never received such an email from me and went around in circles with me telling me that everything was resolved when I was obviously telling him it wasn't. He told me after awhile that there must have been too many words so it wouldn't go through, how convenient. He then totaled up the cost of the room and the amount I had paid at Valvoline that day and told me he would have the regional manager contact me on Tuesday or Wednesday around 11 a.m.. Then on Friday I received and email from him saying the regional manager, after contacting me, decided they would do nothing. The regional manager, who ever that is, never contacted me!!! I'm at a loss and very disgusted! Also, I will attach "corporate" website URL with the several other complaints like mine. [redacted]/ValvolineInstantOilChange-753Desired Settlement: I would like my money back from the services and my rooming fees for a total of $282.34. I am fully willing to send in the emails he sent me, my computer screen shot of the complaint email form for them, and all my receipts.

Business

Response:

Hello

Yes as she stated she had a small exhaust leak when she came in and the coolant was low. We performed a fuel system cleaning which is why the car started smoking out from under the hood because the exhaust was not leaving from the tail pipe. We did not sell her a air filter it was a oil filter for the oil change, the car came in low on coolant which is why we topped it off. When we topped it off a bunch of coolant came out of the radiator resivor. The indicates a sticking thermostat. Hence a issue before, and of course it was not over heating before it was below freezing outside. She was attempted to be contacted by the DM but she never returned the call. The manager went to her location to inspect car and there was nothing wrong and no lights on like she was claiming. We are also not paying for the hotel that she didn't need since her boyfriend lives in Milwaukee that she was with. There is nothing wrong with the oil change or the fuel system cleaning we performed, its simply a air bubble in a 12 year old coolant system un related to a oil change.

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Description: Auto Services, Auto Repair & Service, Car Wash & Polish, Lubricating Service - Automotive

Address: 2725 S Moorland Rd Ste 301, New Berlin, Wisconsin, United States, 53151

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