Great Lakes Roofing and Siding

We are working with the homeowner to address his concernThe roof was done correctlyHis isssue is a pre-existing condition with the gutters being placed incorrectly many years ago and causing a slight gap that needs sealedWe have pictures of exactly what the cause of the problem is and it has been explained to homeownerWe have offered the homeowner three options to correct the issue and are awaiting his decision

(The consumer indicated he/she DID NOT accept the response from the business.) The flashing needs to be replaced, there is siding cut too short in back of house and now our siding in front of the house has bubbles the size of baseballsThere is also another code violation requiring caulking around dryer ventIn addition to that there is our punch list which Kim has NOT yet addressed yet and has agreed by email to complete 1)metal flashing by front door needs to be corrected and replaced 2)The siding by gable vent needs to be evened out 3)straighten and re-caulk J channels under windows located in front and back of house 4)remove caulk from under front left window OR replace aluminum cap The building inspector only has the job of determining code violationsHe cannot issue a code violation for sloppy and poorly installed sidingI have evidence that I have submitted to you indicating the building commissioner and town of algonquin did not approve of our home being sided without having a physical inspection by the inspectorKim then proceeded to lie to the inspector telling him he thought photos of the house wrap were an acceptable formatThe permit that Kim gave us has an arrow pointing only to the ice and water shield with the words "pix" on it which I confirmed with the secretary of the building commissioner she had done this proving Kim was more than aware that an inspection of house wrap was required prior to installing the sidingAnother notable reason why the siding should have been removed is due to our pre-existing foam board was ripped out in chunks all over our home when the siding was removedOur foam board should have been replaced but Kim decided to pad his pockets instead with our insurance fundsWith chunks of our foam board missing our siding has numerous areas that go in and out and create a wavy and uneven look Kim continues to lie about everything and doesn't take responsibility for anything From: Craig [redacted] Subject: Re: [redacted] Date: October 23, at 5:56:PM CDT To: Christina Apparently, the siding was cut too shortWhen it is warm or when sun shines on the siding, the siding expands and the joint closesWhen it cools the siding contracts and the joint opens upThat course of siding needs to be repairedCraig

Initial Business Response / [redacted] (1000, 6, 2015/08/17) */ Contact Name and Title: Kim [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @yahoo.com We have contacted the customer and are addressing his concerns Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/08/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) The caulking and shutter fastener has been fixed Water leak was supposed to be fixed on Friday (8/28/15) was told to check during rains on Saturday (8/29/15)However I do see leak on the south west cornerI have asked if the cracked shingles were fixed on Friday (8/28/15) but have not heard back yet Final Business Response / [redacted] (4000, 10, 2015/09/04) */ We have one minor issue to address yet and homeowner is aware of that

I have been in constant contact with Mr [redacted] as opposed to Mrs [redacted] Mr [redacted] is in the building trades and better understands the one minor issueAs for the housewrap inspection we provided the village building dept with many photos taken in progressI spoke to the village building commisioner personally about thisAlso the building commisioner confirmed that only one issue needed alteredWe completed that today and it passed inspectionAlso the building commisioner has emailed Mrs [redacted] totally disagreeing with her and stated what she is asking for is unreasonableI have all the email communications between Mrs [redacted] and the building dept and I would be happy to forward those to the Revdex.comThe building commisioner also states that there is nothing wrong with the installation of the siding otherwise they would require it to be addressedI can also forward that documentation to the Revdex.com too

The roof passed inspection by the village in mid augustWe have spoken to the village building inspector along with receiving his written report regarding the homeowners recent concernThe village inspector understands this is a pre-existing condition that has nothing to do with what we didWe informed the village we are willing to address this issue for the homeowner for freeThe village inspector agrees that there are very simple options available to address the homeowners concernThe homeowner refuses to cooperate with the village directiveThe village inspector has offered to meet all parties and we would welcome that but the homeowner has cut off communication with us and the homeowner refuses to pick either optionThe homeowner has a balance of approximately $and refuses to pay his bill over a $modification that we are not even responsible forWe are initiating legal proceedings immediately against homeowner and filing a lien on his houseWe will let the court decideWe have photos and documents available for review along with name and phone number of Hoffman Estates builing inspector for contact

[redacted] requested a 3rd meeting on Oct 7th with the building inspector without meThe inspector asked us to place a piece of trim/flashing in one areaWe are in the process of doing that We addressed everything on their punch list even though the inspector said everything was fineYou can contact the Algonquin Building commissioner directly to verify my statementThe building commissioner has told [redacted] she is being unreasonableI have that in a email from the village to [redacted] to verify

(The consumer indicated he/she DID NOT accept the response from the business.)
The flashing needs to be replaced, there is siding cut too short in back of house and now our siding in front of the house has bubbles the size of baseballsThere is also another code violation requiring caulking around dryer ventIn addition to that there is our punch list which Kim has NOT yet addressed yet and has agreed by email to complete
1)metal flashing by front door needs to be corrected and replaced
2)The siding by gable vent needs to be evened out
3)straighten and re-caulk J channels under windows located in front and back of house
4)remove caulk from under front left window OR replace aluminum cap
The building inspector only has the job of determining code violationsHe cannot issue a code violation for sloppy and poorly installed sidingI have evidence that I have submitted to you indicating the building commissioner and town of algonquin did not approve of our home being sided without having a physical inspection by the inspectorKim then proceeded to lie to the inspector telling him he thought photos of the house wrap were an acceptable formatThe permit that Kim gave us has an arrow pointing only to the ice and water shield with the words "pix" on it which I confirmed with the secretary of the building commissioner she had done this proving Kim was more than aware that an inspection of house wrap was required prior to installing the sidingAnother notable reason why the siding should have been removed is due to our pre-existing foam board was ripped out in chunks all over our home when the siding was removedOur foam board should have been replaced but Kim decided to pad his pockets instead with our insurance fundsWith chunks of our foam board missing our siding has numerous areas that go in and out and create a wavy and uneven look
Kim continues to lie about everything and doesn't take responsibility for anything
From: Craig ***
Subject: Re: *** *** ***
Date: October 23, at 5:56:PM CDT
To: Christina
Apparently, the siding was cut too shortWhen it is warm or when sun shines on the siding, the siding expands and the joint closesWhen it cools the siding contracts and the joint opens upThat course of siding needs to be [email protected]>@algonquin.org>

Complaint:
I am rejecting this response because:Complaint: 10885726I am rejecting this response because: Current Code Violations Are: 1)Foundation on East Side of home is exposed 2)Siding is cut too short in rear of home 3) Caulk around dryer vent pipe to seal4) Missing Tyvek near the front door of home --------------------------------------------------------------------Punch list that Kim had previously agreed to fix:1) The siding by the gable vent needs to be evened out.2) The siding between the shutters needs to be evened out.3) The siding near our front door needs to be evened out.4) The siding above two bedroom windows in rear needs to be evened out.2) The metal flashing by the front door needs to be replaced and corrected as we discussed numerous times.3) straighten and re-caulk J channels under windows located in front and back of house.4) Remove caulk from under front left window OR replace aluminum cap.Our siding has developed circles the size of baseballs found all around our homeI have taken the initiative to contact the manufacturer and file a warranty claim as Kim didn't care to respond to my emailWe are waiting for the company to decide wether the defective siding is due to install error or manufacturer defectWe should get a response back in another three weeks or so.I would also like to add that we have told Kim from the very beginning that we need the pre-existing foam board taken off our home and new foam board installedThe foam board is on the insurance estimate we provided Kim with but he intentionally left it off our home to line his pocketsThere are chunks of foam board missing all over our home and this is one of the reasons why our siding looks wavy and uneven. As far as the insurance scope goes the only thing Kim needs to focus on is submitting his detailed receipts to our insurance companyHe has refused to send them anythingOnce he does this we will gladly provide him with our personal documentation from our insurance company We also never received anything detailed from KimThe only thing we received was a final bill with the amount we owe which just so happened to exceed the amount provided to us by our insurance company by thousands of dollars. Sincerely,Christina ***

If you are looking for an exceptional company to service your roofing and siding needs, look no further I would highly recommend and had a great experience with Great Lakes Roofing & Siding After losing many shingles as a result of a storm in April, their efficient team inspected my home and found hail damage on my roof and siding Right on the spot they contacted my insurance company and got the ball rolling on my claim They worked with the insurance inspector pointing out the damage, and my claim was approved They brought samples of their quality materials and made sound recommendations I didn't even have to apply for the permit; they took care of that too! Their crew was courteous, diligent, and most of all provided fine craftsmanship The whole process took only a few weeks, and I love the new look to my home They are a top notch company in my book!

Complaint:
I am rejecting this response because:
Complaint: 10885726I am rejecting this response because: Current Code Violations Are: 1)Foundation on East Side of home is exposed 2)Siding is cut too short in rear of home 3) Caulk around dryer vent pipe to seal4) Missing Tyvek near the front door of home --------------------------------------------------------------------Punch list that Kim had previously agreed to fix:1) The siding by the gable vent needs to be evened out.2) The siding between the shutters needs to be evened out.3) The siding near our front door needs to be evened out.4) The siding above two bedroom windows in rear needs to be evened out.2) The metal flashing by the front door needs to be replaced and corrected as we discussed numerous times.3) straighten and re-caulk J channels under windows located in front and back of house.4) Remove caulk from under front left window OR replace aluminum cap.Our siding has developed circles the size of baseballs found all around our homeI have taken the initiative to contact the manufacturer and file a warranty claim as Kim didn't care to respond to my emailWe are waiting for the company to decide wether the defective siding is due to install error or manufacturer defectWe should get a response back in another three weeks or soI would also like to add that we have told Kim from the very beginning that we need the pre-existing foam board taken off our home and new foam board installedThe foam board is on the insurance estimate we provided Kim with but he intentionally left it off our home to line his pocketsThere are chunks of foam board missing all over our home and this is one of the reasons why our siding looks wavy and uneven.
As far as the insurance scope goes the only thing Kim needs to focus on is submitting his detailed receipts to our insurance companyHe has refused to send them anythingOnce he does this we will gladly provide him with our personal documentation from our insurance company We also never received anything detailed from KimThe only thing we received was a final bill with the amount we owe which just so happened to exceed the amount provided to us by our insurance company by thousands of dollars. Sincerely,Christina ***

Complaint: ***
I am rejecting this response because: The village building inspector has provided his input. None of the suggestions will work to fix the issue. The issue did not exist before the roof was replaced. I have provided Great Lakes with the information from the building inspector. Awaiting a response
Sincerely,
*** ***

We are working with the homeowner to address his concern. The roof was done correctly. His isssue is a pre-existing condition with the gutters being placed incorrectly many years ago and causing a slight gap that needs sealed. We have pictures of exactly what the cause of the problem is and it has...

been explained to homeowner. We have offered the homeowner three options to correct the issue and are awaiting his decision.

(The consumer indicated he/she DID NOT accept the response from the business.)
The flashing needs to be replaced, there is siding cut too short in back of house and now our siding in front of the house has bubbles the size of baseballs. There is also another code violation requiring caulking around dryer vent. In addition to that there is our punch list which Kim has NOT yet addressed yet and has agreed by email to complete.
1)metal flashing by front door needs to be corrected and replaced
2)The siding by gable vent needs to be evened out
3)straighten and re-caulk J channels under windows located in front and back of house
4)remove caulk from under front left window OR replace aluminum cap
The building inspector only has the job of determining code violations. He cannot issue a code violation for sloppy and poorly installed siding. I have evidence that I have submitted to you indicating the building commissioner and town of algonquin did not approve of our home being sided without having a physical inspection by the inspector. Kim then proceeded to lie to the inspector telling him he thought photos of the house wrap were an acceptable format. The permit that Kim gave us has an arrow pointing only to the ice and water shield with the words "pix" on it which I confirmed with the secretary of the building commissioner she had done this proving Kim was more than aware that an inspection of house wrap was required prior to installing the siding. Another notable reason why the siding should have been removed is due to our pre-existing foam board was ripped out in chunks all over our home when the siding was removed. Our foam board should have been replaced but Kim decided to pad his pockets instead with our insurance funds. With chunks of our foam board missing our siding has numerous areas that go in and out and create a wavy and uneven look.
Kim continues to lie about everything and doesn't take responsibility for anything.
From: Craig [redacted]
Subject: Re: [redacted]
Date: October 23, 2015 at 5:56:52 PM CDT
To: Christina
Apparently, the siding was cut too short. When it is warm or when sun shines on the siding, the siding expands and the joint closes. When it cools the siding contracts and the joint opens up. That course of siding needs to be repaired. Craig

Initial Business Response /* (1000, 6, 2015/08/17) */
Contact Name and Title: Kim [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@yahoo.com
We have contacted the customer and are addressing his concerns.
Initial Consumer Rebuttal /* (3000, 8, 2015/08/29) */
(The consumer...

indicated he/she DID NOT accept the response from the business.)
The caulking and shutter fastener has been fixed.
Water leak was supposed to be fixed on Friday (8/28/15) was told to check during rains on Saturday (8/29/15). However I do see leak on the south west corner. I have asked if the cracked shingles were fixed on Friday (8/28/15) but have not heard back yet.
Final Business Response /* (4000, 10, 2015/09/04) */
We have one minor issue to address yet and homeowner is aware of that.

The roof passed inspection by the village in mid august. We have spoken to the village building inspector along with receiving his written report regarding the homeowners recent concern. The village inspector understands this is a pre-existing condition that has nothing to do with what we did. We informed the village we are willing to address this issue for the homeowner for free. The village inspector agrees that there are 2 very simple options available to address the homeowners concern. The homeowner refuses to cooperate with the village directive. The village inspector has offered to meet all parties and we would welcome that but the homeowner has cut off communication with us and the homeowner refuses to pick either option. The homeowner has a balance of approximately $4500. and refuses to pay his bill over a $5 modification that we are not even responsible for. We are initiating legal proceedings immediately against homeowner and filing a lien on his house. We will let the court decide. We have photos and documents available for review along with name and phone number of Hoffman Estates builing inspector for contact.

[redacted] requested a 3rd meeting on Oct 7th with the building inspector without me. The inspector asked us to place a piece of trim/flashing in one area. We are in the process of doing that.
We addressed everything on their punch list even though the inspector said everything was fine. You can contact the Algonquin Building commissioner directly to verify my statement. The building commissioner has told [redacted] she is being unreasonable. I have that in a email from the village to [redacted] to verify.

Initial Business Response /* (1000, 6, 2015/08/17) */
Contact Name and Title: Kim [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@yahoo.com
We have contacted the customer and are addressing his concerns.
Initial Consumer Rebuttal /* (3000, 8, 2015/08/29) */
(The...

consumer indicated he/she DID NOT accept the response from the business.)
The caulking and shutter fastener has been fixed.
Water leak was supposed to be fixed on Friday (8/28/15) was told to check during rains on Saturday (8/29/15). However I do see leak on the south west corner. I have asked if the cracked shingles were fixed on Friday (8/28/15) but have not heard back yet.
Final Business Response /* (4000, 10, 2015/09/04) */
We have one minor issue to address yet and homeowner is aware of that.

I have been in constant contact with Mr [redacted] as opposed to Mrs [redacted]. Mr [redacted] is in the building trades and better understands the one minor issue. As for the housewrap inspection we provided the village building dept with many photos taken in progress. I spoke to the village building...

commisioner personally about this. Also the building commisioner confirmed that only one issue needed altered. We completed that today and it passed inspection. Also the building commisioner has emailed Mrs [redacted] totally disagreeing with her and stated what she is asking for is unreasonable. I have all the email communications between Mrs [redacted] and the building dept and I would be happy to forward those to the Revdex.com. The building commisioner also states that there is nothing wrong with the installation of the siding otherwise they would require it to be addressed. I can also forward that documentation to the Revdex.com too.