Great Lakes Technologies LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I wished I did not have to call over times with no response to get an answerThank you though for the follow through! Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2014/10/10) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] Replacement unit was sent on 10/3- via FedEx tracking number XXXXXXXXXXXXXXX, we also sent Mr. [redacted] a label to return the... bad unit for our review. A follow up call to Mr. [redacted] was made on 10/8. He stated that the new unit was received and that he has not had time to sent the old unit back. Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/10/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I received new unit on 10/9 and shipped defective unit back on 10/10. Tracking no. XXXXXXXXXXXXXXX Final Business Response / [redacted] (4001, 16, 2014/11/21) */ Replacement unit was sent and the customer acknowledged receiving it.

Customer was offered replacement even though product was out of warrantyWhen she was told that freight would needed to be paid she requested a refundItem was actually purchased with ***, any refunds would need to come from themCustomer sent email directly to me after this complaint was
filedReplacement was sent at our expense

This saw was re-designed, not all parts are availableWe did however find the part the gentleman was looking forWe shipped it out to him yesterday via USPS no chargeThe tracking number is ***If he continues to have problems he can call our COO *** *** @
*** he will resolve any additional issues there may be

We have been in contact with the customer, unit was sent back to *** so customer can receive refundWe will follow up with customer to be sure refund has been issued

Initial Business Response /* (1000, 5, 2014/10/10) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]
Replacement unit was sent on 10/3- via FedEx tracking number XXXXXXXXXXXXXXX, we also sent Mr. [redacted] a label to return the...

bad unit for our review. A follow up call to Mr. [redacted] was made on 10/8. He stated that the new unit was received and that he has not had time to sent the old unit back.
Initial Consumer Rebuttal /* (3000, 7, 2014/10/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I received new unit on 10/9 and shipped defective unit back on 10/10. Tracking no. XXXXXXXXXXXXXXX
Final Business Response /* (4001, 16, 2014/11/21) */
Replacement unit was sent and the customer acknowledged receiving it.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Company sent full replacement.
Sincerely,
[redacted]

Initial Business Response /* (1000, 8, 2014/10/08) */
Case 94516577 [redacted]
1 message
[redacted]
Tue, Oct 7, 2014 at 5:14 PM
To: [redacted]@chicago.Revdex.com.org
We contacted [redacted] today and informed him that we will be sending out a new generator....

The shipment will be made via Custom Companies on 10/8/2014. The independent service we were working with has not responded so we feel this is the best way to resolve the issue.
[redacted]
Great Lakes Technologies, LLC
Chief Operating Officer
1675 Holmes Rd
Elgin, IL XXXXX
XXX-XXX-XXXX Direct
XXX-XXX-XXXX Fax
[redacted]@greatlakestec.com
www.wenproducts.com
www.greatlakestec.com
Initial Consumer Rebuttal /* (3000, 10, 2014/10/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Did speak to the company on the 8th and was told a new generator would be mailed to me. It is now the 18th and I have not received the new generator nor have I been contacted about when the delivery would be made. Hopefully it is on its way but at the 10 day mark for me to repond the problem has not been solved, which is replacing the generator. Hope to update soon if generator is received.
Final Business Response /* (4000, 12, 2014/10/22) */
It's my understanding that the generator was delivered 10/22. Hopefully all is well.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I wished I did not have to call over 10 times with no response to get an answer. Thank you though for the follow through!
Sincerely,
[redacted]