Great Lakes Tire & Retreading Service Co

RE: Customer complaint - Case TD [redacted] Dear Revdex.com, This letter is in response to a customer complaint from M.r [redacted] Stadler & Company disagrees with some of the complaints from himFirst, the instance where Mr [redacted] recei ved his payroll late was due to a technical errorStadler & Company apologized for the inconvenience and timely rectified the issueIn regards to bookkeeping and tax preparation, we had to ask Mr [redacted] for the information either by email t)r phone call remindersThe information wasn't brought to us on a consistent basisStadler & Company was providing great customer service by ensuring Mr[redacted] didn 't miss deadlines with his tax preparation or bookkeepingPer a phone conversation, Mr [redacted] did not want us to file his corporate tax returnThe tax retWdoes not need redone, the work is complete based on the records provided to usThe return was ready for Mr [redacted] 's signature by the cxtensiodate of In regards to his request for a refund of the fees, I do not see where Mr [redacted] has grounds for a refundStadler & Company prepared his books for him upon receipt of the infonnationStadler & Compan y did provide Mr [redacted] with a copy of hi.s tax returnStadler & Company does not agree to pay the penalty and interest of $l ,because Mr [redacted] did not provide us with all the information to prepare his tax return by the due date of 03/15/Due to having incomplete information Stadler & Company filed an extension for Mr [redacted] 's corporate tax return for

RE: Customer complaint - Case TD [redacted] Dear Revdex.com, This letter is in response to a customer complaint from Mr [redacted] Stadler & Company disagrees with some of the complaints from himFirst, the instance where Mr [redacted] received his payroll late was due to a technical errorStadler & Company apologized for the inconvenience and timely rectified the issueIn regards to bookkeeping and tax preparation, we had to ask Mr [redacted] for the information either by email t)r phone call remindersThe information wasn't brought to us on a consistent basisStadler & Company was providing great customer service by ensuring Mr[redacted] didn’t 't miss deadlines with his tax preparation or bookkeepingPer a phone conversation, Mr [redacted] did not want us to file his corporate tax returnThe tax retWdoes not need redone, the work is complete based on the records provided to usThe return was ready for Mr [redacted] 's signature by the cxtensiodate of In regards to his request for a refund of the fees, I do not see where Mr [redacted] has grounds for a refundStadler & Company prepared his books for him upon receipt of the infonnationStadler & Company y did provide Mr [redacted] with a copy of his tax returnStadler & Company does not agree to pay the penalty and interest of $l ,because Mr [redacted] did not provide us with all the information to prepare his tax return by the due date of 03/15/Due to having incomplete information Stadler & Company filed an extension for Mr [redacted] 's corporate tax return for Sincerely Jordan M***Office Manager

Customer Complaint [redacted] Dear Revdex.com, This letter is in response to Mr [redacted] s response dated 10/26/Stader & Company filed an extension each year for Mr [redacted] because the intonation was not delivered timelyAs a courtesy we called and emailed Mr [redacted] to remind him of deadlines and due dates for his tax returnWe understood he was a small business owner and was very busy so we tried to remind him of due dates as best we couldMr [redacted] did not provide his information timelyWe had to ask Mr [redacted] for his information each monthRarely was this information given to us timely or voluntarilyFor Mr [redacted] to say we put our clients on the back burner is completely falseWe treat all of our clients with the utmost respectIn addition the responsibility of filing a taxreturn timely is ultimately on the taxpayerThe fact we had to ask for the information each month and email to remind him is proof of good customer serviceOnce again we had to ask for the information because it wasn't provided to usMr [redacted] spoke with Chris at our office a11d stated he did not want us to file his corporate return because he wanted his new accountant to review it firstPer Mr [redacted] s request Stadler & Company put together his books and records and left them at the front desk for him to pick upThe documents laid at our front desk for some time before Mr [redacted] picked them upIn regards to the accounting fees, Stadler & Company will refund the accounting fees for of $due to not completing the work because Mr [redacted] left and went elsewhereIn regards to the penalty and interest for 2014, Stadler & Company will ask for waiver of this penalty under First Time Abatement as a goodwill to the clientStadler & Company is proposing these solutions because we want a resolutionStadler & Company is not admitting to providing bad customer service or retracting any prior statements in the previous responseWe simply want to take the correct course of action in order to establish a resolution.Thank You Jordan M***Office Manager