Great Midwest Antique Mall

We received your letter dated October 27, 2016, but have no record of receiving a previous letterWe would be happy to explain the circumstances involved in this complaintWe own an antique mall with approximately dealers renting space from us on a month to month basisWe have been in business since and have had the same Layaway Policy since that time until presentWe are attaching a copy of out Layaway Form that all customers sign when they put merchandise into LayawayThe attached is a copy of the form [redacted] signed when she put a table and a bench into Layaway on April 26, [redacted] did not pay us $to 'hold" two tablesShe put one table and one bench into Layaway with a deposit of $The Layaway form clearly states that the buyer agrees to make two monthly payments of $and that id the merchandise is not paid for and picked up by the date on the form, in this case 6/26/2016, the merchandise is returned to the Dealer it was purchased fromThe antique mall does not hold the money paid by a customer for merchandiseThe individual dealer is paid on a monthly basis whatever amounts have been collectedThe antique mall only retains a 10% commissionWhen [redacted] failed to pay any additional payments by the June date, she was sent a reminder card that her Layaway payments were overdueAfter we received no response, the dealer was given the choice to wait for payment or take back the merchandiseThe dealer was adamant that she wanted the merchandise back, so we gave it back to herWhen [redacted] came in on July 21, to pick up and pay for the merchandise, we informed her that the dealer had the merchandise and the money, and that we could not refund her deposit, as stated on the Layaway form [redacted] signed [redacted] has been a customer for years, and has purchased quite a few items from the particular dealer involved in this saleShe has, also, been consistently late with payments, which was a continual aggravation to this particular dealerAccording to out layaway policy, it is entirely at the dealer's discretion if they want to wait for payment or take back the merchandiseWe no longer have the merchandise or the money in our possession***'s account of the incident has numerous discrepanciesShe did not pay us $to "Hold" the merchandise, but rather $Her balance due was not another $600, bur rather $She did not talk to the two owners, mother and son, as she statesShe talked to two employees who are a married couple, who were simple following the Layaway PolicyMarilyn, who she refers to as the only nice, helpful individual in the entire place is a part-time employee, and certainly not the only nice person in the placeWe are not criminalsWe have no intention of returned her money, frankly, do not care if she never shops here again

We received your letter dated October 27, 2016, but have no record of receiving a previous letter. We would be happy to explain the circumstances involved in this complaint. We own an antique mall with approximately 130 dealers renting space from us on a month to month basis. We have been in...

business since 1995 and have had the same Layaway Policy since that time until present. We are attaching a copy of out Layaway Form that all customers sign when they put merchandise into Layaway. The attached is a copy of the form [redacted] signed when she put a table and a bench into Layaway on April 26, 2016. [redacted] did not pay us $250 to 'hold" two tables. She put one table and one bench into Layaway with a deposit of $184.00. The Layaway form clearly states that the buyer agrees to make two monthly payments of $213.95 and that id the merchandise is not paid for and picked up by the date on the form, in this case 6/26/2016, the merchandise is returned to the Dealer it was purchased from. The antique mall does not hold the money paid by a customer for merchandise. The individual dealer is paid on a monthly basis whatever amounts have been collected. The antique mall only retains a 10% commission. When [redacted] failed to pay any additional payments by the June 26 date, she was sent a reminder card that her Layaway payments were overdue. After we received no response, the dealer was given the choice to wait for payment or take back the merchandise. The dealer was adamant that she wanted the merchandise back, so we gave it back to her. When [redacted] came in on July 21, 2016 to pick up and pay for the merchandise, we informed her that the dealer had the merchandise and the money, and that we could not refund her deposit, as stated on the Layaway form [redacted] signed. [redacted] has been a customer for years, and has purchased quite a few items from the particular dealer involved in this sale. She has, also, been consistently late with payments, which was a continual aggravation to this particular dealer. According to out layaway policy, it is entirely at the dealer's discretion if they want to wait for payment or take back the merchandise. We no longer have the merchandise or the money in our possession. [redacted]'s account of the incident has numerous discrepancies. She did not pay us $250 to "Hold" the merchandise, but rather $184.00. Her balance due was not another $600, bur rather $427.90. She did not talk to the two owners, mother and son, as she states. She talked to two employees who are a married couple, who were simple following the Layaway Policy. Marilyn, who she refers to as the only nice, helpful individual in the entire place  is a part-time employee, and certainly not the only nice person in the place. We are not criminals. We have no intention of returned her money, frankly, do not care if she never shops here again.