Great Neck Car Buyers & Sellers, Inc.

It is our corporate policy to always return deposits and to do it in a timely fashion. In this case, the office manager should have been informed of the request to issue a refund as soon as the customer requested it. Whether the salesman was slow to inform the office manager, or the office manager...

was slow to process the refund does not matter. We dropped the ball in this case and it will be reviewed internally by me personally. Had I known about it at the time of the customer request, or anytime between then and now, it would have been handled on the spot.To rectify this matter, I have issued a check to [redacted] and overnighted it to him through the post office. He should receive it no later than noon saturday 5/**/15. We refunded him $150 eventhough his deposit was $100. As a courtesy, we included an additional $50 to cover [redacted]'s transportation expenses to and from our store. As far as his walking back to the train station, I would have arranged courtesy transportation back to the station had I known that then.I thank all involved for bringing this to my attention so we can improve our internal processes for maximum efficiency and customer satisfaction.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Review: I left a deposit on a car that was told to me was refundable so I left 100 follars and because I didn't buy the car they refuse to refund my deposit and made me walk back to the train station when they picked me up and took me back when they thought I was gonna buy the carDesired Settlement: I would like my deposit of 100 dollars refunded

Business

Response:

It is our corporate policy to always return deposits and to do it in a timely fashion. In this case, the office manager should have been informed of the request to issue a refund as soon as the customer requested it. Whether the salesman was slow to inform the office manager, or the office manager was slow to process the refund does not matter. We dropped the ball in this case and it will be reviewed internally by me personally. Had I known about it at the time of the customer request, or anytime between then and now, it would have been handled on the spot.To rectify this matter, I have issued a check to [redacted] and overnighted it to him through the post office. He should receive it no later than noon saturday 5/**/15. We refunded him $150 eventhough his deposit was $100. As a courtesy, we included an additional $50 to cover [redacted]'s transportation expenses to and from our store. As far as his walking back to the train station, I would have arranged courtesy transportation back to the station had I known that then.I thank all involved for bringing this to my attention so we can improve our internal processes for maximum efficiency and customer satisfaction.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,