Great Neck Car Buyers & Sellers

It is our corporate policy to always return deposits and to do it in a timely fashionIn this case, the office manager should have been informed of the request to issue a refund as soon as the customer requested itWhether the salesman was slow to inform the office manager, or the office manager was slow to process the refund does not matterWe dropped the ball in this case and it will be reviewed internally by me personallyHad I known about it at the time of the customer request, or anytime between then and now, it would have been handled on the spot.To rectify this matter, I have issued a check to [redacted] and overnighted it to him through the post officeHe should receive it no later than noon saturday We refunded him $eventhough his deposit was $As a courtesy, we included an additional $to cover [redacted] ***'s transportation expenses to and from our storeAs far as his walking back to the train station, I would have arranged courtesy transportation back to the station had I known that then.I thank all involved for bringing this to my attention so we can improve our internal processes for maximum efficiency and customer satisfaction

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***