Great Northern Builders, LLC

Great Northern Builders were fantastic to work with from start to finishWe did an addition and main floor remodel to our home and GNB helped to make our dreams realityThey stuck to their aggressive timetable and were able to complete project on time and right on budget We would highly recommend them and will work with them again in the future

We contracted with GNB to assist in building our new house GNB's scope of the project was on time, and on budget Any, and all questions and/or concerns, were answered and addressed promptly and professionally Great team to work with!! Would recommend to all family and friends

Initial Business Response /* (1000, 8, 2015/01/06) */
RE: Revdex.com Complaint Case# XXXXXXXX
We have made numerous efforts to work with the homeowner regarding payment in the amount of $25,for work completed on her homeBelow is a timeline response with regards to the homeowner's
complaint
8/7/13- Homeowners property was inspected for damage due to storm
8/27/13- Met with homeowner and adjuster regarding damage to property due to storm
9/4/13- Home owner was given estimate on gutters
9/8/13- Homeowner informed us she had received paperwork from the insurance company and wanted to meet so repairs can begin we informed homeowner we will give her a call to schedule a time to meet
9/10/13- Homeowner requested an estimate on putting a lag bolt on the deck to attach to the house and we informed her we can take a look at it when we come out to meet with her
9/13/13- Contract was signed with sales person for work to be completed on home due to the storm damageCustomer requested we work with her on the down payment and scheduling since she runs a home day care business and we agreed to do so
10/23/13- Roof installation beganHomeowner requested we stop work during nap time, which was about hours and then we will be able to resume installation of the roof once nap time was over and we accommodated her request
10/28/13- We called the Homeowner to schedule the siding to be installed and she requested all remainder of work be completed at the same time so if we can wait until spring she would appreciate that which we agreed to do so
6/6/14- Spoke to homeowner regarding scheduling and homeowner indicated she still wants everything done at the same time and if that requires her waiting she will do so and we informed her will do the best we can
6/17/14- Left homeowner a message asking for her to return the call
6/26/14- Called and left homeowner another message requesting a call back
7/1/14- Called and spoke to homeowner regarding the schedule and she was very happy with itThe schedule was as follows and completed on dates listed: 7/28/14-7/30/14- Siding install 7/31/14-8/1/14- Cultured Stone install 8/4/14- Soffit/Fascia Install 8/5/14- Lights installed 8/5/14-8/6/14- Painting/power washing 9/15/14- Gutters installed- Gutter company was out weeks homeowner was made aware since she wanted to go with this company and not the one we usually work with
9/18/14- Additional downspouts installed 9/19/14- Service door Installed
10/1/14- We emailed the homeowner informing her that all work has been completed and a COC (Completion of work had been sent to the insurance company) and also attached final invoice for the homeownerWe also informed homeowner to let us know if she needs any other information from us to provide to her Mortgage company
Homeowner replied to email indicating that she is aware we sent the final COC to the insurance company however she wanted to know what to do about the storm window since our estimate was too high and more than what insurance company was coveringThe homeowner also indicated that her Mortgage company has been resold and she was waiting for the checks to be re-issued and she would keep us posted
We responded to the homeowner regarding the storm window asking her if she wanted us to do it or was this something she wanted to handle herself since we gave her a price and she indicated it was too high and she had previously indicated that she would call the company that installed her windows in the past to see if they can do it
10/8/14- Emailed homeowners requesting a call to go over things
Homeowner responded with indicating that she returned the callHomeowner indicated in her email that she had to get the checks re issued and she is waiting for all them to come in so she doesn't have to take them in one by oneHomeowner also indicated that she is working on the storm window
10/9/14- Homeowner sent email requesting an address to mail in amount she and her husband owed
We responded and gave her the address
11/3/14- Left Homeowner a message regarding check received
11/6/14- Emailed Homeowner regarding check received and outstanding balance and requested a call
11/6/14- Homeowner emailed back indicating that she cannot talk on the phone during the dayHomeowner indicated she is frustrated that she is receiving calls and feels like she is being harassedHomeowner indicated that the storm window still needed to be replaced and she refused our replacement due to cost was too high so she is trying to find someone to replace it
We responded to the Homeowner and apologized if she felt like she was being harassed as it is not our intent however we received a check for less than the amount owed and with something written in the memo and after consulting our attorney we needed clarification as to what was written in the memoWe also informed her that we are aware she runs a daycare and when we left her a message on 11/3/we indicated she can return the call in the evening since we answer our phone's 24hrs a dayWe also informed her that we sympathize with what she is going through with the Mortgage Company however if she needed help we can try to help and also would provide us with proof that this is in fact what is happeningWe also requested that she inform us where she was in the process with the Mortgage Company
12/3/14- Since we had not heard back from the Homeowner in almost a month regarding the balance owed, we called and left her a message
Homeowner returned the call and indicated that she felt as she was being harassed and stated that the work was only completed months ago and she could not believe we were asking for paymentWe informed the homeowner that no one is harassing her and completed work at her home and needed to be paid for those tradesWe also reminded her that in the signed contract it indicates payment is due in full upon completion of workWe informed the homeowner we would be more than happy to give a call to the mortgage company to let them know everything is completed however she refusedThe homeowner indicated she will make some calls and see what she can do and she will call me back
We sent a follow up email to the Homeowner informing her that if she needed our assistance we would be more than happy to help and send something to the Mortgage Company informing them that work has been completed however we never received a response back from the Homeowner
12/8/14- We sent an email to the Homeowner informing her that we never received a return call letting us know what is going onWe also attached another copy of the invoice in case she misplaced it and informed her we would move forward filing a Mechanics lien for failure to pay
Homeowner responded immediately indicating we only gave her days to make calls and she works all day and again indicated she felt harassed by us demanding payment
We emailed her back informing her that she agreed to keep us informed and failed to do so and therefore we have nothing left to do but to protect ourselves legally so we can get paid
Homeowner emailed back and indicated that she put in a call to her Mortgage company and that the insurance company is holding some money still
We responded to the Homeowner informing her that if payment in not received in full by 12/12/we will move forward with processing the Mechanic's Lien and per the singed contract Homeowner will be responsible for interest fees and collection fee's incurred
Homeowner responded by indicating "Whatever at this point" and proceeded to defame the character of our company
12/8/14- Consulted our Attorney regarding the Homeowner and non-payment
12/11/14- Homeowner sent email indicating her Mortgage company sent her a check for $5,and she would be cashing it and sending it to us
12/19/14- We called the insurance company to see if they required any other documentation from us since Homeowner indicated that they had not released all fundsWhen we spoke to the Team handling the Homeowner's claim and they informed us the file had been closed since October, all checks were mailed out and had been cashed
12/19/14- Spoke to Attorney and decided to proceed with Collection letter
12/19/14- Collection letter was sent to Homeowner giving Homeowner days to pay
12/30/14- Received email indicating Homeowner sent in a complaint to the Revdex.com
1/5/15- We spoke to the homeowner's insurance company to again confirm that the claim had been closed and they indicated it had been and all funds were released which contradicts what the homeowner indicated back on 12/8/
In conclusion we feel we have tried to work with Homeowner with regards to payment however she failed to maintain in contact with us and keep us informed as to what the status of our Company receiving final paymentIt was not until we started demanding payment that the Homeowner began to say we were harassing her when we clearly did notWe are well within our right to collect payment especially when work was completed on 9/19/so we had no choice than to inform her we have every right to exercise our Lien right's to ensure paymentThe Homeowner was sent a collection letter by our Attorney on 12/19/14, giving days to pay balance in full since all funds had been released from the insurance company and sent to the homeowner which have been confirmed as cashed
Please feel free to contact us if you have any questions
Thank you,
*** *
Office Manager
Great Northern Builders LLC
XXX-XXX-XXXX

We have used GNB for repairs on our home. From a roof repair, to installing new windows, they do high quality work! They do the job right, not just to get it done. They are flexible and work with you on payment options. I would recommend them to anyone who needs a home repair done!

We worked with Chris and Great Northern Builders for a basement remodel and were very happy with the process. Chris did a terrific job at asking questions to learn what our goals were and walking us through the design process. His team did a great job with the demo and build. They were on time and cleaned up the mess each day. The final cost was right in line with our expectations - no surprises. We are thrilled with the final product and get many compliments from everyone who comes over.
We recommend Great Northern Builders to our friends and family and would endorse them without hesitation.

Great Northern Builders were fantastic to work with from start to finish. We did an addition and main floor remodel to our home and GNB helped to make our dreams reality. They stuck to their aggressive timetable and were able to complete project on time and right on budget. We would highly recommend them and will work with them again in the future.

We contracted with GNB to assist in building our new house. GNB's scope of the project was on time, and on budget. Any, and all questions and/or concerns, were answered and addressed promptly and professionally. Great team to work with!! Would recommend to all family and friends.