Great Northern Mechanical

Holmes Motors prides itself in customer service and maintains a talented staff of mechanics in order to address issues with any Holmes Motors’ leased vehicleHolmes Motors attempted to coordinate with this customer on multiple occasions in order to retrieve the vehicle and address the issues that the customer was reportingThe customer did not cooperate with the attemptsHolmes Motors ultimately retrieved the vehicle from the mechanic shop the customer had towed it to on May 4, Following an in-depth inspection of the vehicle and vehicle history report, it was determined that the bolt issue was a result of factory recall work done by an outside agency prior to the customer’s initial test driveThe initial “knocking” addressed by Holmes Motors was a separate issue that was resolved prior to the salesman contacting the customerHolmes Motors was unable to detect the bolt issue upon final pre-sale inspection and the customer was able to drive the vehicle for 5,miles in the first month without issueDue to the extensive use of the vehicle in the short amount of time the customer had it, Holmes Motors offers no refund of the down payment

Per the Closed End Lease Agreement, the customer agrees to maintain full coverage insurance on the vehicle at all timesThe customer also agrees to provide updated proof of insurance any time there is a change in the policyHolmes Motors, Increceived notice from the insurance company on April 6, informing Holmes Motors, Incthat the insurance policy had been cancelled as of March 27, Holmes Motors, Incmade numerous attempts to contact the customer to verify insurance through text messages, phone calls, and emailsHolmes Motors, Incthen invoked their right to repossessionUpon proof of insurance provided by the customer, Holmes Motors, Incaccepted this as a cure to the default and released the vehicle to the customer.Holmes Motors, Incdenies liability for the broken ignitionHolmes Motors, Incdoes not provide reimbursement for repairs done by a third party without prior authorization A condition of the free warranty program is that the customer must have their account current and be in compliance with insurance requirementsHolmes Motors, Incdoes not refuse warranty work because of prior repossessionsAlthough there is no record of a discussion about the AC with this customer, Holmes Motors, Incmaintains that one or more of the above-mentioned factors must have not been current if the customer was ineligible for warranty work

Complaint: [redacted] I am rejecting this response because: The Salesman [redacted] never told us that the money we were putting down towards the down payment was non-refundableAnd never did he tell us, until we asked, about the balloon paymentThis is not an acceptable responseHolmes can state all they want to state but it is not trueWe were never told of the terms or the non-refundable deposit If the deposit is not returned then we expect that the vehicle we originally looked at be held, off the showroom lot, until at such time we either get our $returned or until we come back for the vehicle Again, if the deposit is not returned we will go to small claims court because nothing was told to use other than we could put down towards the deposit amount! We are willing to testify in court that we were never told the was non-refundable or the balloon payment would be required to own the vehicle! I have attached a copy of the receipt for the NO WHERE on the receipt does it state NON-REFUNDABLE! I will not be satisfied until my money is returnedI also plan to take this to the local news Regards, [redacted]

A non refundable deposit of $is required by Holmes Motors as a courtesy in order to remove a vehicle from available inventory for a set period of timeThis deposit is ultimately applied to the balance of the required down payment, and is fully transferable should the customer decide on a different vehicleIt is a common practice in the industry, and Holmes Motors makes it very clear that the deposit is non refundableThe benefit of the bargain for the nonrefundable $deposit is that Holmes Motors holds the vehicle for the Lessee while they prepare financially to enter into the leaseIt codifies a verbal contract between the Lessee and the Lessor and ensures that no other would be Lessee will be allowed to circumvent the offer, even in the event that a would be Lessee offered more moneyHolmes Motors inventory is available for viewing through the website until sales are finalizedIt is not uncommon for offers to lease to continue on a vehicle which has a depositWhen the Lessee backs out of a deal, as Mr [redacted] ultimately did, Holmes Motors uses the $non refundable deposit to lessen the financial burden of, among other things, time and effort of the salesman in arranging the deal, remarketing, and attempting to contact other would be Lessors who may or may not still have an interest in the vehicleAgain, this is standard practice in industries involved in tangible goods

Complaint: [redacted] I am rejecting this response because: myself and insurance company call tow company ourselves via phone I told tow company it was okay to release the car to [redacted] in which the vehicle was insured a couple of times later [redacted] claims adjuster call and said the vehicle wasn't at the The tow yard as for insurance the vehicle was covered Now Holmes motors as stated before harassed me and followed me they also invaded privacy laws and My insurance company too about my policy info all they needed to know was that it was insured and they had that information like I stated earlier the insurance company was willing to pay the tow fee s and storage fees and also cover whatever repairs the vehicle needed but they didn't and I repeat they didn't contact me or the insurance company and they didn't explain to me that you couldn't pay by the month after barely having the car a month they came and stole the car back they are ripping people off of their hard earned money they don't try to work with you what so everAll iwant is of my down payment back for having the car a month if it can't be handled this way I will take legal action they can't just take your money like that and get away with it I work to hard Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: ok that's fine Holmes will hear from my attorney and as far as an uninsured person driving the vehicle my insurance clearly states that as long as I had given them my permission to drive the vehicle they were insured and the contracts was not in default liers but it will be handled Regards, [redacted]

On April 20, after I did not receive any help from Holmes Motors, I contacted Ford MotorsIn my recorded conversation, I asked if the problem I was having with the SUV was a possible recallThe problem was in fact a recallThe Ford Representative informed me that the problem had previously been resolved in at at dealership in TexasHolmes Motors purchased the vehicle AFTER this problem was fixedI was assigned a case number during my conversation for verification purposesI have also attached my phone records which indicate the numerous times I contacted Holmes as well as my conversation with [redacted] and his response when asked if the vehicle was repaired PRIOR to purchaseThere is also a conversation serving as proof I was told to "fend for myself" a week before the SUV became inoperableI've also attached the findings of the auto shop when the vehicle was towed while fending for myselfAs for the mileage, as stated in the warranty, customers are allowed 18,per year

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Holmes motor is lyingI have not contact them not one time ,harassment how? I have not never contacted themI will not let this issues rest because they committed fraud buy altering tag and tile paper causing me to get tickets, and breech there own contractI have supplied the Revdex.com with paperwork that back up what im sayingThey liers and dishonestAnd I will continue to seek justice in this matterThey committed FRAUD dont take my word for it, its in black and white I have all my documents Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***

Holmes Motors, Incoffers a leasing program that is easy to get into to, and easy to get out ofAll we require in return is that payments are made on time and full collision insurance is carried on the leased vehicle at all timesMs*** allowed her insurance to cancel and failed to remedy that
once notifiedAs a result, Holmes Motors, Incexercised its right to repossessionAfter an internal investigation, Holmes Motors, Inchas determined that the type of property Ms*** is insisting is missing would have required an amount of time to remove and that amount of time was unavailable during the repossession and return process

Holmes Motors maintains that the salesman followed policy and procedure in explaining the function and terms of the non refundable $Holmes Motors has reviewed its documentation and made adjustments in order to make it abundantly clear should another customer like Mr*** fail to understandIn order to avoid further time and costs of dealing with this matter, Holmes Motors is willing to give Mr*** $Holmes Motors does not consider this a refund or an admission of guiltAs for the continued assertion by Mr*** regarding a “balloon payment”, Holmes Motors references back to its statement on the matter in the original response

Holmes Motors has answered the complaint thoroughly and fullyHolmes Motors does not refund money when there is mileage proof that the vehicle was driven for a reasonable amount of timeHolmes Motors has a repair order for the strut and bracket dated 3/29/if the Revdex.com should seek to review itHolmes Motors has dedicated an inordinate amount of time and resources responding to this customer's continued invalid complaints through the Revdex.com and other agencies

The Holmes Motors Integrity plan offers customers the opportunity to lease a vehicle regardless of credit or job historyIn return, Holmes Motors, Increquires that their customers keep their payments current and carry full collision insuranceFailure to do either of these requirements can result
in repossession per the Closed End Lease Agreement the customer signsMs*** unfortunately did not keep her end of the bargainAs a result, Holmes Motors, Incexercised their right to repossession and chose to end their agreement with Ms***We have responded to the above outrageous accusations multiple times through other agenciesHolmes Motors, Increspectfully asks that this matter be closed for good, as they have been repeatedly harassed by Ms***

Holmes Motors, Incoffered the $off the down payment in good faith after determining that Mr*** had broken the contest rules by calling in after he had been present on site while the answers to the questions were being discussed by employees. Nonetheless, his Closed End Lease
Agreement explicitly states that Holmes Motors, Increserves the right to repossess the vehicle for non-payment and assess a late chargeAfter our collection associate explained this to Mr***, he paid his past due amount and purposely omitted the $late feeTherefore his account remained past due and in status for repossession. We understand that this situation has caused him some inconvenience and embarrassment We sincerely hope that as our business relationship continues this situation will be avoided by timely and full payments

Holmes Motors, Increserves the right to refuse serviceHolmes Motors, Incbelieves that they have responded to the customer's refusal to accept this and wishes to have the matter resolved without further harassment by Mrand Mrs***

Holmes Motors, Incis a lease here, pay here used vehicle dealershipThe agreement is clearly and boldly titled LEASE AGREEMENTThere is operative language throughout the agreement explaining the nature and terms of the agreement in plain language and point fontThere is a purchase option at
the end of the lease period that is entirely optional and there are no penalties for electing not to purchaseHolmes Motors, Incis proud of its revolutionary leasing program and has no desire nor motivation to hide that factHolmes Motors, Incdoes not offer refundsHowever, provided the vehicle has been properly maintained, the customer is welcome to return the vehicle to the dealership without penalty or further obligation

*** represents Holmes Motors, therefore as a company is responsible for the discrimination against children and refuses to sell a car based on thatHolmes Motors stated that I was hostile, if there to immature to handle a customer making a complaint against a car that they sold did not function properly then then should not be in businessI did what any other customer would have done, they also tell customers they have warranties on there vehiclesIf that was true then they wouldn't have a problem with fixing my carThey tell customers that to try and sell more cars, which is lyingHolmes Motors deserves to be put out of business based on there discrimination issues and selling fake warrantiesI talked to the General Manager today in Pensacola and he told me the car was sold as is, when my sales person said it came with a warranty

Holmes Motors has attached the recall work order done by a Ford Dealership for Holmes Motors completed on March 22, As stated in the previous response, Holmes Motors made every effort to get the vehicle to their service shop in order to address the customer's reported problemsHolmes Motors requested the customer bring the vehicle to the shop for inspection and/or repairs, as is customary at any dealership The customer stated she felt unsafe, and in the interest of safety Holmes Motors sent a tow truck to retrieve the vehicle some miles awayWhen Holmes Motors sent a complimentary tow truck, the customer stated the vehicle was at her residenceThe real time GPS report showed the vehicle to be travelling some distance away at MPHThe customer then became hostile and hung up the phoneTherefore, it was determined that this customer was not reliable to cooperate in this matter and Holmes Motors took matters into their own handsAdditionally, the information about the mileage traveled was offered to prove that the issue was not present at the time of pre sale inspectionThe customer was able to operate the vehicle for over 5,miles, and therefore is ineligible for a refund

Holmes Motors at all time operated under their contractual rights as title and lien holderHolmes Motors does not refund down payments following a default of the Closed End Lease Agreement

Holmes Motors, Inc. reserves the right to refuse to lease. Holmes Motors, Inc. does not discriminate based upon familial status. Holmes Motors, Inc. prides itself in their ability to provide affordable transportation for all, regardless of credit or income. After an internal investigation,. Holmes...

Motors, Inc. has determined that they exercised their right to refuse service based upon the hostile nature of the customer interaction. Any comments made regarding the behavior of the children while at the dealership were the personal opinion of the employee and not the grounds for which Holmes Motors, Inc. decided not to lease to Ms. [redacted].