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Great Northern Resources

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Great Northern Resources Reviews (4)

I am rejecting this response because:
September 18,
To Whom It May Concern,
After reading the response
from Great Northern Resources as part of the Revdex.com complaint, I am not satisfied
with their statementsThere are a few things I would like to point out
Mr*** states, “They did
not want us to complete the full repair because of the algae growth on the
shingles and did not want that visible from the street.” The original claim to the insurance company
was because of a leak in the roof, so why would I agree to only have a partial
area of the roof repaired? The algae growth on the roof was not visible from
the street to begin with so why would that even matter? If they would have done
the full repair the algae growth would have been replaced anyway
Mr*** states, “ We have
been willing to meet with Mrs*** and her son on numerous occasions to
talk about any refund she might receive for the partial roof repair we
completedWe have set up multiple meetings and phone conference times with no
avail.” That statement is simply not trueMy son received one call from a
Great Northern Resources employee asking him to speak with his sister, ***, to
see if he could calm her down
Mr*** states, “We were
willing to discuss a refund of some amount but not willing to give her a full
refund as we did complete other work there, not just the roof repair.” First of all the roof still leaks so they
didn’t do the job they were asked to do in the first placeSecond if they
didn’t do anything wrong and want to blame a previous contractor, why would
they offer any refund?
At this point all I want is
what I asked for to begin with, fix the roof so it doesn’t leak, nothing more
nothing less
Sincerely,
Mrs*** ***,
(written by *** *** on her behalf)

This company was hired by Allstate Insurance to repair my roof after I filed a claim due to leaking and possible hail damage from a storm in 03/ Not only did they not fix the roof, they basically took money from myself and the insurance company for the work they did not complete When I contacted them several times to report the roof was still leaking They ignored me and then stated that if I am not going to file another claim, there is nothing they will do for me My daughter met with the contractor recently and he lied about being hired by Allstate He stated I hired him, when that is false he never even gave me an independent estimate He also lied to my daughter and said I told them not to finish replacing the shingles as well as told her that my son who lives five hours away told him to just caulk it and he will get to it later I feel I have been scammed because I am old and can't handle these things since my husband died My roof is still leaking to this day No

We have an appointment scheduled with Mrs***, her insurance company and ourselves for Thursday 10/5/17. We are all actively working to get this complaint resolved. Mrs*** has filed complaints with Allstate Insurance and Great Northern Resources as we are not the only source of her issues with this particular circumstance.The algae growth is visible from the street, otherwise we would have gone forward with the work as is would have been a "normal" repair; it is clear this is not a "normal" repair issue thus the reason we are here today.The CEO Wayne *** has made several attempts to contact the ***'s. As has Wayne's assistant, our front desk clerk along with the Estimator and job supervisor have also made several attempts to reach them, either they are out of town or cannot meet for whatever reason.Again we are meeting with Mrs*** and her insurance rep on Thursday so we can move forward with the repair if that is what is deemed appropriate and we will give her the refund once it is determined what work has been or is going to be completed. We are offering a refund for the work we did not complete once it is decided what needs to be done. In we were asked to go do a small roof patch for their previous contractor who installed the roof, this is not our warranty work we only patched the roof in for their previous contractor.The repair they are requesting is treated as such, it is not our original roof, we are only fixing someone else's roof install. We look forward to our meeting on Thursday to get this resolved

September 11, 2017 To Whom It May Concern; Great Northern Resources is a preferred vendor with Allstate, which means we have been vetted and approved to work with Allstate’s customers.  We have a long standing good history with Allstate Insurance and we are referred often to Allstate’s...

customers.  As a preferred vendor we were referred to Mrs. [redacted] as an option for her repairs.  We reviewed the insurance estimate with Mrs. [redacted] and her son, and she signed a contract with us. Great Northern Resources assures the public we did not “steal” any money; nor have we “taken advantage” of someone’s age or living situation.  Unfortunately, she may have had a poor install by the previous contactor and Great Northern Resources is now bearing the brunt of her frustration.Please see attached letter for more detailed explanation. Sincerely, Wayne R. [redacted], CEO Great Northern Resources

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