Great Resumes Fast

Mr [redacted] originally contacted Great Resumes Fast in November of and contracted my company to create a C-l***l resume for himWhich we did and to his complete satisfactionWe finalized and closed out his project at his request in December of Mr [redacted] then came back and asked for a few changes to the resumeResume updates at this point would be a returning client resume update and we would charge for the additional service($495-595)We provided the revisions at no charge after the closeout of his project to provide exceptional serviceThree months later in March Mr [redacted] came back and wanted us to rewrite his resume for free, which we did as a courtesyAfterwards we didn't hear from Mr [redacted] again until January of when he came back yet again wanting a new resume at no chargeWhen we offered him job search coaching at no charge to help him with his job search he made threats about not getting what he wanted and going to the internet to let ***ryone knowWe again rewrote his resume at no charge and sent him a completely new resume ($value)At which point he disappeared and we didn't hear from him again until this week when he showed up saying he had two job prospects and that's why he didn't respond to us soonerSo the resume we created was getting interviewsWhen he came back he said his job prospects had stalled and he wanted us to make revisions to the resume we wrote in March When I told Mr [redacted] that we had gone above and beyond our contract of services to provide him exceptional service over the past year and a half and that we could no longer offer him free services he wrote a very demeaning and threatening e-mail and stated he'd start leaving negative reviews on the internetWe've tried very hard since November of to make Mr [redacted] happy but as a small business owner I cannot continue to offer services to a client at no charge for years on endI would go out of businessSome clients no matter how hard you work to make them happy and no matter how much you go above and beyond they will not be happyUnfortunately, this has been the situation with this client? I am happy to forward his e-mails and communication between the client and us if that helps.? Thank you, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.? Regards, [redacted] ?

Mr [redacted] originally contacted Great Resumes Fast in November of and contracted my company to create a C-l***l resume for himWhich we did and to his complete satisfactionWe finalized and closed out his project at his request in December of Mr [redacted] then came back and asked for a few changes to the resumeResume updates at this point would be a returning client resume update and we would charge for the additional service($495-595)We provided the revisions at no charge after the closeout of his project to provide exceptional serviceThree months later in March Mr [redacted] came back and wanted us to rewrite his resume for free, which we did as a courtesyAfterwards we didn't hear from Mr [redacted] again until January of when he came back yet again wanting a new resume at no chargeWhen we offered him job search coaching at no charge to help him with his job search he made threats about not getting what he wanted and going to the internet to let ***ryone knowWe again rewrote his resume at no charge and sent him a completely new resume ($value)At which point he disappeared and we didn't hear from him again until this week when he showed up saying he had two job prospects and that's why he didn't respond to us soonerSo the resume we created was getting interviewsWhen he came back he said his job prospects had stalled and he wanted us to make revisions to the resume we wrote in March When I told Mr [redacted] that we had gone above and beyond our contract of services to provide him exceptional service over the past year and a half and that we could no longer offer him free services he wrote a very demeaning and threatening e-mail and stated he'd start leaving negative reviews on the internetWe've tried very hard since November of to make Mr [redacted] happy but as a small business owner I cannot continue to offer services to a client at no charge for years on endI would go out of businessSome clients no matter how hard you work to make them happy and no matter how much you go above and beyond they will not be happyUnfortunately, this has been the situation with this client I am happy to forward his e-mails and communication between the client and us if that helpsThank you, [redacted]

We originally worked with Kevin in January of He approved his final documents (resume, cover letter and LinkedIn profile), stated he was happy/satisfied with them and started job searching with themOnce the client approves their documents all revisions endIn March he came back to his writer and submitted urgent job opportunities requesting revisions to the original resumeThis was additional work outside of the scope of the original project that he hired us to performThe writer went out of his way to make the revisions to the resume to target the resume to the specific position the client sent and sent him back the revised resumeWe did not charge him for the additional work although that revision would have been between $300-The client came back again in April and June of sending new opportunities and requesting additional revisions to the resumeAgain, the writer made the revisions without question as a favor to the client and he was not charged for the workThe client ended up with additional revisions to the original document (that he approved and was satisfied with back in January) all at no chargeA total cost between $900-worth of additional resume work at no charge to the clientThen, at the end of November the client returned again this time requesting a new writer to work with him on a brand new resume and demanded that we do so or he would go to the internet and social media about the companyHe demanded that we either rewrite the resume or refund him the moneyI let the client know that we would not be providing a refund as per our refund policy and that we had gone above and beyond our range of services to ensure his satisfaction with the documentsHe was not happy with this response and immediately went to the internet and started leaving negative reviews of the companyWe tried on multiple occasions to ensure the client was satisfied yet he still returned wanting more services for freeUnfortunately, there was no way to satisfy this client

Mr*** originally contacted Great Resumes Fast in November of and contracted my company to create a C-l***l resume for himWhich we did and to his complete satisfactionWe finalized and closed out his project at his request in December of Mr*** then came back and asked
for a few changes to the resumeResume updates at this point would be a returning client resume update and we would charge for the additional service($495-595)We provided the revisions at no charge after the closeout of his project to provide exceptional serviceThree months later in March Mr*** came back and wanted us to rewrite his resume for free, which we did as a courtesyAfterwards we didn't hear from Mr*** again until January of when he came back yet again wanting a new resume at no chargeWhen we offered him job search coaching at no charge to help him with his job search he made threats about not getting what he wanted and going to the internet to let ***ryone knowWe again rewrote his resume at no charge and sent him a completely new resume ($value)At which point he disappeared and we didn't hear from him again until this week when he showed up saying he had two job prospects and that's why he didn't respond to us soonerSo the resume we created was getting interviewsWhen he came back he said his job prospects had stalled and he wanted us to make revisions to the resume we wrote in March When I told Mr*** that we had gone above and beyond our contract of services to provide him exceptional service over the past year and a half and that we could no longer offer him free services he wrote a very demeaning and threatening e-mail and stated he'd start leaving negative reviews on the internetWe've tried very hard since November of to make Mr*** happy but as a small business owner I cannot continue to offer services to a client at no charge for years on endI would go out of businessSome clients no matter how hard you work to make them happy and no matter how much you go above and beyond they will not be happyUnfortunately, this has been the situation with this client I am happy to forward his e-mails and communication between the client and us if that helps. Thank you, *** *** ***

We originally worked with Kevin in January of He approved his final documents (resume, cover letter and LinkedIn profile), stated he was happy/satisfied with them and started job searching with themOnce the client approves their documents all revisions endIn March he came back to his
writer and submitted urgent job opportunities requesting revisions to the original resumeThis was additional work outside of the scope of the original project that he hired us to performThe writer went out of his way to make the revisions to the resume to target the resume to the specific position the client sent and sent him back the revised resumeWe did not charge him for the additional work although that revision would have been between $300-The client came back again in April and June of sending new opportunities and requesting additional revisions to the resumeAgain, the writer made the revisions without question as a favor to the client and he was not charged for the workThe client ended up with additional revisions to the original document (that he approved and was satisfied with back in January) all at no chargeA total cost between $900-worth of additional resume work at no charge to the clientThen, at the end of November the client returned again this time requesting a new writer to work with him on a brand new resume and demanded that we do so or he would go to the internet and social media about the companyHe demanded that we either rewrite the resume or refund him the moneyI let the client know that we would not be providing a refund as per our refund policy and that we had gone above and beyond our range of services to ensure his satisfaction with the documentsHe was not happy with this response and immediately went to the internet and started leaving negative reviews of the companyWe tried on multiple occasions to ensure the client was satisfied yet he still returned wanting more services for freeUnfortunately, there was no way to satisfy this client

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***

We originally worked with Kevin in January of He approved his final documents (resume, cover letter and LinkedIn profile), stated he was happy/satisfied with them and started job searching with themOnce the client approves their documents all revisions endIn March he came back to his
writer and submitted urgent job opportunities requesting revisions to the original resumeThis was additional work outside of the scope of the original project that he hired us to performThe writer went out of his way to make the revisions to the resume to target the resume to the specific position the client sent and sent him back the revised resumeWe did not charge him for the additional work although that revision would have been between $300-The client came back again in April and June of sending new opportunities and requesting additional revisions to the resumeAgain, the writer made the revisions without question as a favor to the client and he was not charged for the workThe client ended up with additional revisions to the original document (that he approved and was satisfied with back in January) all at no chargeA total cost between $900-worth of additional resume work at no charge to the clientThen, at the end of November the client returned again this time requesting a new writer to work with him on a brand new resume and demanded that we do so or he would go to the internet and social media about the companyHe demanded that we either rewrite the resume or refund him the moneyI let the client know that we would not be providing a refund as per our refund policy and that we had gone above and beyond our range of services to ensure his satisfaction with the documentsHe was not happy with this response and immediately went to the internet and started leaving negative reviews of the companyWe tried on multiple occasions to ensure the client was satisfied yet he still returned wanting more services for freeUnfortunately, there was no way to satisfy this client

Mr. [redacted] originally contacted Great Resumes Fast in November of 2015 and contracted my company to create a C-l[redacted]l resume for him. Which we did and to his complete satisfaction. We finalized and closed out his project at his request in December of 2015. Mr. [redacted] then came back and asked...

for a few changes to the resume. Resume updates at this point would be a returning client resume update and we would charge for the additional service($495-595). We provided the revisions at no charge after the closeout of his project to provide exceptional service. Three months later in March 2016 Mr. [redacted] came back and wanted us to rewrite his resume for free, which we did as a courtesy. Afterwards we didn't hear from Mr. [redacted] again until January of 2017 when he came back yet again wanting a new resume at no charge. When we offered him job search coaching at no charge to help him with his job search he made threats about not getting what he wanted and going to the internet to let [redacted]ryone know. We again rewrote his resume at no charge and sent him a completely new resume ($995 value). At which point he disappeared and we didn't hear from him again until this week when he showed up saying he had two job prospects and that's why he didn't respond to us sooner. So the resume we created was getting interviews. When he came back he said his job prospects had stalled and he wanted us to make revisions to the resume we wrote in March 2017. When I told Mr. [redacted] that we had gone above and beyond our contract of services to provide him exceptional service over the past year and a half and that we could no longer offer him free services he wrote a very demeaning and threatening e-mail and stated he'd start leaving negative reviews on the internet. We've tried very hard since November of 2015 to make Mr. [redacted] happy but as a small business owner I cannot continue to offer services to a client at no charge for years on end. I would go out of business. Some clients no matter how hard you work to make them happy and no matter how much you go above and beyond they will not be happy. Unfortunately, this has been the situation with this client.  I am happy to forward his e-mails and communication between the client and us if that helps. Thank you, [redacted]