Great Rewards, LLC

My Family Saver does not issue the promotion of the $rebateHowever, the $charge has already been refunded on the 25th of September url(resource://jid1-t753nslrk0llaa-at-jetpack-foncall-data/FONcall_bg.png) no-repeat;"> Call with FONcall™ [phone] Connecting Connected Call failed bug?

At My Family Saver, we offer a 7-day trial for $and if our customer’s do not cancel within the 7-day trial, they will be automatically enrolled into our membership program for $ Every customer who is signed up with us are given our customer service number (855-471-4773) at the time of the sales callThey are then turned over to the verification process where the sales agents repeat our terms & conditions so they have a full understandingOn June 17th, 2014, one of my representatives ( [redacted] ) took a phone call from ***’s bank and had refunded her the $because she misunderstood our terms & conditionsWe at My Family Saver, strive to provide the best membership program to all of our customers & membersIf anyone is confused or have misunderstood our terms and conditions, they are given our customer service phone number to have any questions answered or to opt out right awayI hope this resolves any issues [redacted] has with us and any other complaints she might haveIf you need any additional information, please feel free to call customer care at 855-471-Thank you.Sincerely,***, My Family Saver Call with FONcall™ [phone] Connecting Connected Call failed bug?

To Whom It May Concern, I am writing to respond to [redacted] complaint on behalf of My Family SaverIn every sales call and verification process, we give out our customer service number (855-471-4773) to everyone just in case they do not receive our membership materials before their 7-day trial is over or if they have any questions about our serviceIn the script that is read during the sales call, it clearly states that our $fee is for a 7-day trial to our website and if customers do not cancel within the 7-day trial, our monthly membership fee of $goes into effect [redacted] signed up with us on July 9th, we charged her card the membership fee on the 16th and she didn't call us until the 18th of JulyUnfortunately, if Mrs [redacted] didn't receive her materials in time, she had our phone number to contact us and we would've had no problem extending her trial period to avoid the membership chargeShe was also given her Pin Code from one of the customer service reps so she could redeem her free rewards from usUnfortunately, we have a strict NO REFUND policy, especially when we have the verification phone call of customers agreeing to the Terms & Conditions Thank You, My Family Saver Call with FONcall™ [phone] Connecting Connected Call failed bug?

Complaint: [redacted] I am rejecting this response because: agree that I was told day trial and given a phone number; did not understand the day started the day of the call Was NOT given the website address to access prior to receiving the letter which came the day AFTER the day trial What day was the access letter sent? The customer service rep was [redacted] ID# [redacted] with the Sr Supervisor being [redacted] I was several questions about terminating the trial period...I have NO NOTE to the effect of the trial starting on July 9th I did note there was a 30-day trial period and that I should look at the site(s) as soon as the letter arrives and decide if I wanted to cancel As to receiving a pin to activate the $gift card; NO I DID NOT RECEIVE this informationI was told an EMAIL would be sent and I have not receive this The customer service rep was condescending and told me to go ahead a try to reverse the charges it wouldn't happen no matter what If I do not receive a $credit in my account I will file a grievance with the Attorney General and with my credit card holder to dispute this charge Do we really want this trouble? I'm not requesting the $cancellation fee OR the $fee just the $where the charge coming BEFORE the access letter arrived in the mail--this was not clear I reviewed my notes I took with listed all three "offers and have contacted the "Great Fun" group to try and cancel that membership and they do not have my information yet; I also contacted Shopper Advantage and they do not have my info either My guess is I'll be going through the same thing all over again since I've not received a packet/letter and their trial is up on days Hard to believe this is not a racket where a large group is taking advantage of trusting people Regards, [redacted] ***

Our salesmen clearly state that the 7-day trial starts on the day they sign up over the phone. We charge $3.95 for the trial fee and then $39.95 after the trial ends and every 30 days after that if the customer does not call to cancel. We do have a strict no-refund policy that our customer reps... strongly stand by. [redacted] was only doing his job, explaining to her why she was charged the monthly membership fee and why he could not refund her. All of our calls are recorded and we do have the customer agreeing to the terms and conditions through the verification call. In good faith, we have refunded the customer back the $39.95 and we also canceled her account so she won't be charged any further. Call with FONcall™ [phone] Connecting Connected Call failed bug?

Complaint: ***I am rejecting this response because:Contrary to your findings, this complaint has not yet been resolvedPlease note this in your status report concerning this complaintMoney, contrary to Family Saver's word, has not yet been refunded!!!Sent from my iPhoneRegards,*** ***

On 10/10/I called Groupon regarding another matter and when the phone was answered I was told I was chosen to receive a $gift card to Wal-Mart or Target and would only be charged $for activation, shipping and handling After what seemed a ridiculous amount of time and repetitive questions and giving my MasterCard info, I was told I would receive my $gift card within 5-days Today, 10/20/14, I received a letter (NO TARGET GIFT CARD) advising I was now enrolled in the "MY Family Saver" program with redemption instructions to go to www.namemyrewards.com to registerThe letter advised on the "Billing Procedure" on behalf of Great Rewards, LLC that I could cancel at any time for a $one-time processing fee Once the ten day trial period ended I would be charged a monthly membership fee of $to the credit card I providedI called the ***-***-*** telephone number listed immediately after reading other complaints to the Revdex.com and PeopleClaim I told the representative that I had not received a gift card -- told now had to formally register and that "Great Rewards" nor "my FamilySaver.com and this monthly fee was ever mentioned on the initial call He tried to tell me that it had been recorded and he would review the callDuring that initial call I gave my info to the representative, I was then prompted by the representative to confirm each piece of information separately, name, phone, address, zip code, credit card, etcand thought it strange that I never heard the actual info repeated when verifying it, just told to answer yes or no repeatedly This whole scenario was very suspect and I was becoming more and more suspiciousI never share credit card info and thought this was sponsored through Groupon I should have realized that when making my initial call to Groupon Customer Service and was told of this bogus gift, I had to redial Groupon Customer Service and the Groupon rep couldn't confirm that callers were sometimes chosen to receive a gift card Somehow "My Family Saver" had the ability to redirect Groupon customersBe warned -- don't fall for this scam I'm hoping that I only see a $charge on my MasterCard and will chalk it up to experience

Complaint: ***
I am rejecting this response because:
*** See attached letter
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
I want it on record that I did not call back about the PIN as I didn't feel I should take advantage of this part of the offer given the complaint. Thank you for reimbursing my credit card with the funds
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business, and find that this resolution of the company refunding my $is satisfactory to meI do not except his explanationAs long as I am refunded the money as he said I will be happy
Regards,
*** ***

We have no problem refunding the $39.95, but if you did not receive your PIN code in a reasonable time, you could've called back. One of my reps could have spelled your E-Mail wrong. The refund will take place today and it takes about 3-5 business days for it to show up in your account.
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Our apologies with the customer service line being closed on the weekend when your trial period was over. We have refunded the $39.95 charge as of 08/29/2014. It will take about 3-5 business days for the refund to be put back onto the account.

At My Family Saver, we offer a 7-day trial for $3.95 and if our customer’s do not cancel within the 7-day trial, they will be automatically enrolled into our membership program for $39.95.  Every customer...

who is signed up with us are given our customer service number (855-471-4773) at the time of the sales call. They are then turned over to the verification process where the sales agents repeat our terms & conditions so they have a full understanding. On June 17th, 2014, one of my representatives ([redacted]) took a phone call from [redacted]’s bank and had refunded her the $39.95 because she misunderstood our terms & conditions. We at My Family Saver, strive to provide the best membership program to all of our customers & members. If anyone is confused or have misunderstood our terms and conditions, they are given our customer service phone number to have any questions answered or to opt out right away. I hope this resolves any issues [redacted] has with us and any other complaints she might have. If you need any additional information, please feel free to call customer care at 855-471-4773. Thank you.Sincerely,[redacted], My Family Saver
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Complaint: [redacted]
I am rejecting this response because: agree that I was told 7 day trial and given a phone number; did not understand the 7 day started the day of the call.  Was NOT given the website address to access prior to receiving the letter which came the day AFTER the 7 day trial.  What day was the access letter sent?  The customer service rep was [redacted] ID#[redacted] with the Sr Supervisor being [redacted].  I was several questions about terminating the trial period...I have NO NOTE to the effect of the trial starting on July 9th.  I did note there was a 30-day trial period and that I should look at the site(s) as soon as the letter arrives and decide if I wanted to cancel.
As to receiving a pin to activate the $100 gift card; NO I DID NOT RECEIVE this information. I was told an EMAIL would be sent and I have not receive this.  The customer service rep was condescending and told me to go ahead a try to reverse the charges it wouldn't happen no matter what.
If I do not receive a $39.95 credit in my account I will file a grievance with the Attorney General and with my credit card holder to dispute this charge.  Do we really want this trouble?  I'm not requesting the $3.95 cancellation fee OR the $2.95 fee just the $39.95 where the charge coming BEFORE the access letter arrived in the mail--this was not clear.  I reviewed my notes I took with listed all three "offers and have contacted the "Great Fun" group to try and cancel that membership and they do not have my information yet; I also contacted Shopper Advantage and they do not have my info either.  My guess is I'll be going through the same thing all over again since I've not received a packet/letter and their trial is up on 30 days. 
Hard to believe this is not a racket where a large group is taking advantage of trusting people.
Regards,
[redacted]

From: Jim [redacted] <[redacted].[redacted]@gmail.com>
Date: Wed, Nov 5, 2014 at 8:24 AM
Subject: Complaint
To: "[email protected]" <[email protected]>
Contrary to your findings, this complaint has not yet been resolved. Please note this in your status report concerning this complaint. Money, contrary to Family Saver's word, has not yet been refunded!!!
Sent from my iPhone

To Whom It May Concern,
I am writing to respond to [redacted] complaint on behalf of My Family Saver. In every sales call and verification process, we give out our customer service number (855-471-4773) to everyone just in case they do not receive our membership materials before...

their 7-day trial is over or if they have any questions about our service. In the script that is read during the sales call, it clearly states that our $3.95 fee is for a 7-day trial to our website and if customers do not cancel within the 7-day trial, our monthly membership fee of $39.95 goes into effect. [redacted] signed up with us on July 9th, we charged her card the membership fee on the 16th and she didn't call us until the 18th of July. Unfortunately, if Mrs. [redacted] didn't receive her materials in time, she had our phone number to contact us and we would've had no problem extending her trial period to avoid the membership charge. She was also given her Pin Code from one of the customer service reps so she could redeem her free rewards from us. Unfortunately, we have a strict NO REFUND policy, especially when we have the verification phone call of customers agreeing to the Terms & Conditions.
Thank You,
My Family Saver
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My Family Saver does not issue the promotion of the $100 rebate. However, the $39.95 charge has already been refunded on the 25th of September.
url(resource://jid1-t753nslrk0llaa-at-jetpack-foncall-data/FONcall_bg.png) no-repeat;">
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As of 09/11/14, we have refunded the $39.95 back into the account. Please allow 3-5 business days for the refund to process. Thank You.
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Our salesmen clearly state that the 7-day trial starts on the day they sign up over the phone. We charge $3.95 for the trial fee and then $39.95 after the trial ends and every 30 days after that if the customer does not call to cancel. We do have a strict no-refund policy that our customer reps...

strongly stand by. [redacted] was only doing his job, explaining to her why she was charged the monthly membership fee and why he could not refund her. All of our calls are recorded and we do have the customer agreeing to the terms and conditions through the verification call.
In good faith, we have refunded the customer back the $39.95 and we also canceled her account so she won't be charged any further.
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