Great Rooms

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

The original settlement for the [redacted] claim was based on the level of cargo protection they chose and is confirmed on the Bill of Lading (please attached).  They chose the Standard Liability which is based on $.60 per pound per article. They could have purchased Full Value coverage at the costs...

shown on the Bill of Lading based on a deductible.I honored all of their claimed items using the Standard Liability.  The damages shown for the sofa, ottoman, and the chair are not transit related damages.  The broken legs are transit related. Now, the sofa set is over 17 years old and probably is only worth $500 at best.  I feel that is extremely unreasonable for them to expect anyone to honor a claim for $5700 for such an old set.  We have Customers that many times give away sets similar to the Crews since they do not have room it at their new home.I will be happy to offer them $250 to settle the claim.  The only liability we have is for the furniture.  Even if they would have purchased the Full Value Coverage, the insurance company would have probably denied the claim for the sofa set since the damage is mostly from 17 years of use.Please let me know how to proceed from here.Thanks.[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Yes, I did get that email and responded that I would be available for them to pick the sofa up on Monday, Jan.11 or Tuesday, Jan. 12.  No-one ever responded nor did they come to pick up the sofa.  I work night shift and I was off those days so I was here and available.  I am not happy with any of this anymore.  Since they know what it is going to cost, then they just need to send me a check for the larger amount of 120.00 and be done with this issue.  Frankly, I am tired of dealing with it.  If they don't want to send the check for the larger amount, please have them set up a time to come and get the sofa at MY convenience and have it fixed.  I just hope it is worth all the hassle they are creating for themselves. I will be available Feb. 8th and 9th if they will contact me with a time.  This issue must be resolved in the next 30 days or I feel that I will have to take further action.
Regards,
[redacted]

We have arranged to have Mr. [redacted] sofa picked up Wednesday, February 17.

Response to complaint:All local moves have the same level of cargo coverage.  The coverage is what we call the Standard Liability which is $.60 per pound per article with a maximum of $250 per shipment.  The message that [redacted] was trying to communicate to the Customer was that a higher...

level of coverage could be purchased as per the Bill of Lading.  Oddly enough, Customer failed to sign the Bill of Lading but all of the other documents were signed as per the attached file shows.The level of coverage was based on $30,000 minimum for the shipment; zero deductible $326.00  $250 deductible  $224.00   $500 deductible  $203.00.  The Standard Liability coverage is at no cost.The damage based on the picture of the sofa  I have examined appears to be very minor.  The combination of a relatively new sofa (2014) and only minor damage the estimated repair cost should be around $100-$250 at the most.  If the Customer had purchased the higher level of coverage at the zero deductible they still are better off with our Standard Liability check and the fact that they did not spend the additional monies for the higher level of coverage. The best would have been NO damage at all for the both of us.I will be glad to offer an additional $50.00 to help resolve the matter.[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
1.  We only purchased the minimum insurance on this and the previous move, but at no time were we ever informed that we needed additional insurance to cover the movers negligence.   We were verbally told by Brian Moody that all of our furniture would be properly wrapped and properly packed onto the truck.  [redacted] Moody has not disputed this fact: the furniture was supposed to be wrapped with blankets and plastic wrap.  The leather furniture was removed from the truck with neither blankets or plastic wrap and had been placed against the sharp metal sides of the truck.  The damage to the leather is not in the places where you sit or place your arm.  The before photos show no damage.  2.  The leather furniture was placed into the loft that had no overhead light and the lamps were not in place.  On a cloudy day the damage was not observed.  The employees were not forthcoming concerning the damage and rushed us through the walk through and the only damaged reported to us was the desk because it was obvious as it was removed from the truck in 3 pieces.  The leg to the Duncan Phyfe table was placed into the drawer and it was placed at an angle to make it not noticeable at first glance.  Before and during the walk through we were told that Mr. Moody would take care of this just file a claim on Monday which we did.  3.  I have before and after photos showing that the leather furniture was not old and stressed but that it received all of the damage during the transit.  4.  We paid to move our premium leather furniture because it looked new.  If it had been worn we would have left it on the curb.  5.  The entire set of leather furniture was damaged because all 3 pieces were not wrapped with blankets, were not wrapped with plastic and were placed unprotected against the sharp metal sides of the truck.
Regards,
[redacted] and [redacted]

Please see the attached file which are copies of the letter and check that I have mailed to the [redacted]s plus the repair Estimate.The settlement is based on the proper procedure and a reasonable amount based on the liability of the shipment.  As you can see from the repair Estimate it will not take $5700 for the sofa repairs and the furniture repair costs  are high based on my experience.  They could take the money and shop around for a better price.In summary, we do not accept any liability for the entire sofa set.  Movers do not damage sets at a time.  I have allowed the RVNX amounts for the sofa in order to raise the amount of money being sent and in addition I have added $80.00.  When you add the Full coverage at a zero deductible of $326.00 to the amount that I have sent it  amounts to $576.00 which is more than enough to cover the furniture damages based on the repair estimate.  And, I have mentioned several times, there would probably be no coverage for the entire sofa set from the insurance carrier due to lack of transit damage.  Consequently, they are not harmed that much.  Aggravated, yes![redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Bradington-Young grade 5 leather is high quality furniture that you hire and pay professional movers to wrap in blankets and plastic and transport to your new home.  It is beautiful leather that can be used for decades and at this price not the cheap disposable furniture that Mr, Moody is familiar with.  The before move realtor photos of my home used to market it on the internet shows the leather set to be in mint condition.  It was on the terrace level and seldom used.  The after photos shows that the damage occurred to the unwrapped leather placed against the metal sides of the truck.  We watched the damaged unwrapped leather furniture being removed from the truck.  Brian Moody said that it was standard to wrap the furniture.  This was not done.  I applaud Mr. Moody for using the photos of my ruined furniture for crew training as he stated in his letter to us.  He is responsible for the negligence and his crew's lack of training.  Mr.[redacted] whom Mr. Moody had look at my furniture in February said that this is better leather than he carries and that the color lot cannot be matched.  All of the lots have to be the same.  I am asking for nothing more than to have the nice furniture in my home that I had before Moody Movers and Storage ruined it.   If Mr. Moody prefers to have a local upholstery professional order grade 5 leather and re-upholstery the set for the $7,000 that I was quoted I am amenable.  Re-upholster or replace is his choice.  I also want my desk repaired with new legs or replaced as heavy boxes were placed upon it.  Again negligence and a lack of crew training.
Regards,
[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The estimate that I received to replace the leather on the damaged pieces was over $7000 since leather has to come from the same dye lots.  The price according to the internet just to purchase 2 mahogany legs for my desk where the legs were splintered was over $300.  I will be returning your $250 check as this is unacceptable.  
Regards,
[redacted]