Sign in

Great Skate Hockey Supply Company

Sharing is caring! Have something to share about Great Skate Hockey Supply Company? Use RevDex to write a review
Reviews Great Skate Hockey Supply Company

Great Skate Hockey Supply Company Reviews (5)

This is in response to ID # [redacted] The customer came into the store to return a stick and wanted a credit card refundThe stick had a price label of $but it was apparent that another label had been removedWithout a receipt the customer would receive a store credit for the lowest sale price which would have been $This is a universal policy no matter what store you shop in.We have recently had to upgrade our credit card terminals to accommodate credit cards with computer chipsBecause of the new technology we are unable to process credit card refunds without the receipt, as it asks for an authorization number which we would not have without the receiptMany businesses may not have made this transition yet but it is supposed to be universal on October 1, 2015. The customer states our website policy and if he had purchased it through our website, we could have issued a refund as it uses a different credit card processor than our retailEnclosed please find a copy of our return policy which is posted on the front counterAlso enclosed is a copy of the post this customer made to our facebook pageWe will give him a store credit for $plus tax which can be used on anything in the store if he returns the stick to the store.If you need any further information please let me know.Regards,

This is in response to ID # ***The customer came into the store to return a stick and wanted a credit card refundThe stick had a price label of $but it was apparent that another label had been removedWithout a receipt the customer would receive a store credit for the
lowest sale price which would have been $This is a universal policy no matter what store you shop in.We have recently had to upgrade our credit card terminals to accommodate credit cards with computer chipsBecause of the new technology we are unable to process credit card refunds without the receipt, as it asks for an authorization number which we would not have without the receiptMany businesses may not have made this transition yet but it is supposed to be universal on October 1, 2015. The customer states our website policy and if he had purchased it through our website, we could have issued a refund as it uses a different credit card processor than our retailEnclosed please find a copy of our return policy which is posted on the front counterAlso enclosed is a copy of the post this customer made to our facebook pageWe will give him a store credit for $plus tax which can be used on anything in the store if he returns the stick to the store.If you need any further information please let me know.Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI would like to add that many of these statements from the business are falseI did disclose the price I paid, and the exact day it was boughtI was simply trying to get the money back on my card because the product was no longer neededAgain, nowhere in the return policy does it state that without a receipt there will be store creditI offered to get that 'unaccessible number' from my bankI'm no lawyer, but the wording is poor and leaves many loose endsAgain, I appreciate your research into this matterI reluctantly accept what has been saidI will not be bringing the item backI have given the item to a friend as a gift
Regards,

This is in response to ID # ***The customer came into the store to return a stick and wanted a? credit card refundThe stick had a price label of $but it was apparent that another label had been? removedWithout a receipt the customer would receive a store credit for the
lowest sale price which? would have been $This is a universal policy no matter what store you shop in.We have recently had to upgrade our credit card terminals to accommodate credit cards with computer? chipsBecause of the new technology we are unable to process credit card refunds without the receipt,? as it asks for an ? authorization number which we would not have without the receiptMany businesses? may not have made this transition yet but it is supposed to be universal on October 1, 2015.? The customer states our website policy and if he had purchased it through our website, we could have? issued a refund as it uses a different credit card processor than our retailEnclosed please find a copy of? our return policy which is posted on the front counterAlso enclosed is a copy of the post this customer? made to our facebook pageWe will give him a store credit for $plus tax which can be used on? anything in the store if he returns the stick to the store.If you need any further information please let me know.Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would like to add that many of these statements from the business are false. I did disclose the price I paid, and the exact day it was bought. I was simply trying to get the money back on my card because the product was no longer needed. Again, nowhere in the return policy does it state that without a receipt there will be store credit. I offered to get that 'unaccessible number' from my bank. I'm no lawyer, but the wording is poor and leaves many loose ends. Again, I appreciate your research into this matter. I reluctantly accept what has been said. I will not be bringing the item back. I have given the item to a friend as a gift.
Regards,

Check fields!

Write a review of Great Skate Hockey Supply Company

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Great Skate Hockey Supply Company Rating

Overall satisfaction rating

Address: 3395 Sheridan Dr, Amherst, New York, United States, 14226-1543

Phone:

Show more...

Add contact information for Great Skate Hockey Supply Company

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated