Upon completion of the job, I found that the cut tiles bordering our sliders, walls, and transition points into the other rooms were chipped significantlySome tiles were scribbled on with Sharpies to conceal the chipsThe installer and installation manager came to our home to address my complaints, offered to "grind down and stain the chipped tiles." I was told that "no saw blade out there will cut this tile without chipping it", and that chips should be expected (despite the fact that the sales associate nor installer mentioned this prior to me accepting their quote) I declined on their tile repair proposal as I didn't want my home further disrupted, and felt that grinding and staining the chipped tiles was not an option that would actually improve their appearanceI requested that the price be reduced by 10% as compensation for the issues, and I was told that my request was "completely unreasonable."
Upon completion of the job, I found that the cut tiles bordering our sliders, walls, and transition points into the other rooms were chipped significantly. Some tiles were scribbled on with Sharpies to conceal the chips. The installer and installation manager came to our home to address my complaints, offered to "grind down and stain the chipped tiles." I was told that "no saw blade out there will cut this tile without chipping it", and that chips should be expected (despite the fact that the sales associate nor installer mentioned this prior to me accepting their quote). I declined on their tile repair proposal as I didn't want my home further disrupted, and felt that grinding and staining the chipped tiles was not an option that would actually improve their appearance. I requested that the price be reduced by 10% as compensation for the issues, and I was told that my request was "completely unreasonable."
Upon completion of the job, I found that the cut tiles bordering our sliders, walls, and transition points into the other rooms were chipped significantlySome tiles were scribbled on with Sharpies to conceal the chipsThe installer and installation manager came to our home to address my complaints, offered to "grind down and stain the chipped tiles." I was told that "no saw blade out there will cut this tile without chipping it", and that chips should be expected (despite the fact that the sales associate nor installer mentioned this prior to me accepting their quote) I declined on their tile repair proposal as I didn't want my home further disrupted, and felt that grinding and staining the chipped tiles was not an option that would actually improve their appearanceI requested that the price be reduced by 10% as compensation for the issues, and I was told that my request was "completely unreasonable."
Upon completion of the job, I found that the cut tiles bordering our sliders, walls, and transition points into the other rooms were chipped significantly. Some tiles were scribbled on with Sharpies to conceal the chips. The installer and installation manager came to our home to address my complaints, offered to "grind down and stain the chipped tiles." I was told that "no saw blade out there will cut this tile without chipping it", and that chips should be expected (despite the fact that the sales associate nor installer mentioned this prior to me accepting their quote). I declined on their tile repair proposal as I didn't want my home further disrupted, and felt that grinding and staining the chipped tiles was not an option that would actually improve their appearance. I requested that the price be reduced by 10% as compensation for the issues, and I was told that my request was "completely unreasonable."