Great Vacs

Complaint: [redacted] I am rejecting this response because:dear sir ; I have sent better vacs a receipt, on vacuum that we have sent backthere is only one vebsite it is letting me sent emails toi don't know how to get it to them i'm sending you a copy of the receipts, could you see if you can get it to them Sincerely, [redacted]

The customer contacted us in January of this year before they made their purchaseWe did not hear from the customer about any problems until June of this year that they had sent their item in for repairSince we did not hear from the customer an RMA was not created for them, so if we did receive their item we cannot be sure as we do not have the tracking number of their return, and do not have a return authorization to go off ofIf the customer can provide tracking information for the return we can make sure we have it, and get the item sent back to the customerThanks

Hello, We have been in contact with this customer throughout the entire process and have tried to do all that we can to make sure they are satisfied with their purchase. The customer ordered a Rainbow vacuum with aftermarket hose attachments, and that is what they received. After we... received the first email about their vacuum not being Genuine, we explained that this Rainbow is an older model and that there are a few small parts of the vacuum that are no longer available as a Genuine part, and that this vacuum was described as coming with aftermarket hose attachments. The customer also asked to send this back for a refund, and as part of our customer service guarantee, we offered a partial refund and to send some refurbished (not new as they are not available) Genuine Rainbow tools to make up for the trouble, or we can set up a return for a full refund. This was the last message we sent to the customer, and we have not received a response. Since we did not get a response, we went ahead and sent the customer a return authorization number and a link to print a free return label. We will always take care of our customers, and if they are not satisfied with any of our products we will always do all that we can to get them taken care of, including paying to have the item shipped back to us so there is no additional costs to the customer.

Complaint: ***
I am rejecting this response because, 1) He never said on the listing that this was a Rainbow vacuum with aftermarket hoses, I have the listing saved and can prove itAnd 2), He never contacted me back right away like he said and I had called several times and left messagesFinally he did contact me, and I requested a return shipping label which he agreed toHe told me as soon as he received the return shipping information he would give me a full refund right away so we wouldn't have to wait until he received the packageI shipped the vacuum back the next day and sent an email with the tracking information and have not heard from him, nor have I received my refund.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

The customer's emails were responded to on 11/and 11/26, which in our 3rd response to the customer screenshots of the previous emails were provided, which are dated, so they could see we responded to them in an appropriate amount of time.The customer was given the options of having a replacement
item sent out at no charge, or to have the item sent back for a full refund again at no charge.The customer chose to send the item back for a full refund, and was give the return info and a link to print a return shipping label on 12/5The order has been returned to us, and the customer was refunded in full on 12/via PayPal, so this case can be completed as the customer has been taken care of. Thanks

Hello ***, First I just want to apologize for any trouble this has caused, I have talked to our customer service manager, and we have a solution that I think you will like Our customer service manager will be in contact with you shortly to go over the details.Let us know if you need
anything else, and we will get you taken care of.Thanks Dustin

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello, We have been in contact with this customer throughout the entire process and have tried to do all that we can to make sure they are satisfied with their purchase.  The customer ordered a Rainbow vacuum with aftermarket hose attachments, and that is what they received.  After we...

received the first email about their vacuum not being Genuine, we explained that this Rainbow is an older model and that there are a few small parts of the vacuum that are no longer available as a Genuine part, and that this vacuum was described as coming with aftermarket hose attachments. The customer also asked to send this back for a refund, and as part of our customer service guarantee, we offered a partial refund and to send some refurbished (not new as they are not available) Genuine Rainbow tools to make up for the trouble, or we can set up a return for a full refund. This was the last message we sent to the customer, and we have not received a response. Since we did not get a response, we went ahead and sent the customer a return authorization number and a link to print a free return label. We will always take care of our customers, and if they are not satisfied with any of our products we will always do all that we can to get them taken care of, including paying to have the item shipped back to us so there is no additional costs to the customer.

Complaint: [redacted]
I am rejecting this response because:dear sir ; I have sent better vacs a receipt, on vacuum that  we have sent back. there is only one vebsite it is letting me sent emails to. I don't know  how to get it to them.  i'm sending you a copy of the receipts, could you see if you can get it to them.
Sincerely,
[redacted]

Please send any receipts or pictures to [email protected] this will be our direct email If you can provide us with a tracking number of the return as well this would be helpful

The customer contacted us in January of this year before they made their purchase. We did not hear from the customer about any problems until June of this year that they had sent their item in for repair. Since we did not hear from the customer an RMA was not created for them, so if we did...

receive their item we cannot be sure as we do not have the tracking number of their return, and do not have a return authorization to go off of. If the customer can provide tracking information for the return we can make sure we have it, and get the item sent back to the customer. Thanks

After suggesting a couple different solutions to take care of the issue, the customer has decided to return the vacuum for a full refund, and the full refund has already been given.Please let us know if you have any other questions or concerns.Thank you,Great Vacs