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Great Wall Chinese Restaurant

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Reviews Restaurants, Breakfast, Meal Prep, Chinese Food Great Wall Chinese Restaurant

Great Wall Chinese Restaurant Reviews (6)

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will, if possible, remove my two reviews of Professional Heating and Air Conditioning.From my understanding, my account balance will be zeroed out, and both parties will part company, and we agree to not write any more reviews or commentsWe also agree to not file any complaints against the other, court, or otherwise Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] *** is not accurate on her account of the matter.Most importantly, it was not *** who was calling me, to set up this "no charge" appointment.I did not "kick" the technician off my propertyI had company at the time, and you can question them if you wish.As far as how much has been spent at Pro Heating and Air Conditioning, once again *** is incorrectIn five minutes I have already found receipts that surpass the amount she claims are on her booksI wonder if she is trying to commit tax fraud.Regardless of what *** "claims", I am a very reasonable personI no longer wish to deal with her and her bogus accusations She seems to be out of touch with reality, and her accusations kind of scare me.Because of this fact, I am willing to pay half of what she claims I oweEven though the technician did not complete his check on the air conditioner.I was sent a bill for $93.45, for a check the technician did not even completeI am willing to pay $47.00, just to get away from this company
Regards,
*** ***

To Whom It May Concern:My only comment to *** ***'s response is that my technician did in fact complete his preventative maintenance on her air conditioner. It was when he was complete and filling out paperwork/invoice that the problem arose. I will ONLY consider one of the following resolutions:1. *** *** pay her invoice in FULL ($93.45) within days from the date of the invoiceor2. *** *** remove all her Internet Reviews (whether she considers them to be accurate or not) and agree in writing to NOT re-post them after her account is cleared up, either via communication through the Revdex.com or letter addressed to Professional Heating & Air Conditioning. If she agrees to that, I will write-off 100% of her invoice, $93.45, to resolve this issue so that both parties can go their separate ways. I am sure Ms*** will be able to find a company to suit her needs and her mouth. Sincerely,*** ***

February 7, 2017Dear [redacted],Prior to your letter of complaint, our restaurant had already taken action on this matter and had notified the credit card company to apply refund to the customer and advised the customer to reach out to the credit card company as well but not sure why the credit...

card company didn't refund the customer yet, Therefore as a courtesy, our restaurant had hand delivery a refund check in amount of $18.60 on 2/7/2017 to the customer.Regards,Great wall Chinese Restaurant

To Whom It May Concern:I am responding to the recent complaint made by [redacted]).  Her complaint is not accurate and a completely different story than what she told me on July 27, 2016 via our phone conversation.  I would like to clarify that Professional Heating and Air...

Conditioning has not been leaving messages for months on [redacted]'s answering machine.  There was a note in the computer to give [redacted] a phone call to see if she wanted to schedule preventative maintenances for her furnace and a/c units.  We installed a brand new furnace on June 24, 2015.  We encourage all of our customers to maintain their equipment annually.  As a follow up to speaking with the customer about the importance of routine maintenances at the time of installation, we also put a reminder in the computer to contact the customer via phone or email on the one year anniversary of the equipment installation to see if they want to schedule a maintenance for their new equipment.  I can only assume that at the time of the furnace installation, my installer recommended that the 20 year old air conditioner be looked at as well, because if the old air conditioner developed a problem or the drain pan rusted through, the potential exists for there to be irrepairable damage to the new furnace.  We have seen this happen many times which is why we always stress annual maintenance checks.  Professional Heating and Air Conditioning contacted [redacted] on June 6, 2016 and July 20, 2016 regarding the possible scheduling of maintenances.  On June 6, 2016 we left a message on her answering machine and on July 20, 2016 there was no answer nor did the answering machine pick up at that time.  [redacted] did call back that day, she must have caller ID, and scheduled the appointment.The air conditioner maintenance was NOT paid for and this was relayed to [redacted].  Where I think the confusion comes in to play is that we have a Bi-Annual Service Agreement Program.  For $149.00 we will perform a preventative maintenance on the furnace and air conditioner; this can be done in one visit or two, we encourage two separate visits.  At the first visit, in this case the air conditioner maintenance on July 27, 2016, we charge $149.00 plus tax.  When we return to perform the maintenance for the furnace, that visit is FREE as it was already paid for.  It is my belief after speaking with [redacted] on July 27, 2016 that this is where her confusion was....she was expecting a free maintenance check, which would have been for the furnace maintenance scheduled in October, not the air conditioner maintenance.  After speaking with [redacted], she was expecting a free a/c maintenance and to pay at the time of the furnace maintenance in October, which is backwards.My technician did call the office on July 27, 2016 after he presented [redacted] with the work order and charges for the maintenance.  I explained everything to my technician, which in turn he attempted to relay to [redacted].  At that point, [redacted] became quite agitated and started yelling and swearing at my technician.  She refused to sign the work order acknowledging the work he had done and she refused to pay.  Furthermore, she proceeded to tell him to get out of her home.  At that point my technician left and informed me of the events that transpired at her home.  Since we have had documented problems with [redacted] in the past, I followed up the days events with a letter to [redacted], which was mailed on July 27, 2016.  I have attached that letter for your reference.[redacted] called the office on July 27, 2016 at 1:56 pm.  At that time she requested to speak with the receptionist, [redacted], and was informed that [redacted] was no longer with the company.  [redacted] was then transferred to myself, the office manager.  [redacted] proceeded to tell me her story, which is different from her complaint.  [redacted] told me that she just had a technician out to her home to do a preventative maintenance on her air conditioner and he tried to invoice her for it and that it was already paid.  I told [redacted] that my technician did call the office and I had verified that the maintenance check was not paid.  She started getting upset saying that [redacted] had told her last year that she had a free air conditioner check coming and asked me why a company representative would lie to her.  I then explained to [redacted] that [redacted] was no longer with the company so I could not verify what the conversation that took place was, but as I looked into her history and there was nothing that would remotely indicate she had paid for the service or could even come to that conclusion.  Prior to the furnace installation in 2015, the last time we had looked at the furnace OR air conditioner had been in 2012.  She then proceeded to tell me that her daughter and [redacted]'s daughter were good friends so getting a hold of [redacted] should not be difficult.  I informed [redacted] that she was welcome to call [redacted] herself and get everything squared away between the two of them but that I was unable to verify her conversation with [redacted] as she hadn't worked for us since April 2016.  At this point [redacted] started to yell and swear at me.  I interrupted her and told her that if she was going to continue swearing, yelling and being rude our conversation was over.  She wanted to continue to discuss the matter and stated she would stop swearing.  [redacted] again started complaining that the maintenance was paid for.  At that point I had thought that maybe I was missing something in her records, so I told her that if she paid for this maintenance, she would be able to produce a cancelled check and/or remember when she in fact paid for it.  To which she paused and then stated a couple of years ago.We continued to go around and around with the same thing.  [redacted] was accusing [redacted] of lying to her, to which I really had no response as I could not verify that conversation.  [redacted] continued to get agitated and started yelling and swearing again.  I was about to inform her that she could find another Armstrong dealer to honor the part warranty for her furnace and we would mutually agree to part ways when she started screaming at me.  She proceeded to call me a [redacted], which is when I hung up on her and ended the conversation.  I absolutely will NOT tolerate that kind of behavior and language from any customer towards myself or any of my staff.  There has been no other contact with [redacted] since July 27, 2016, therefore her claim that Professional Heating has started to "harass" her is completely FALSE.In [redacted]'s complaint to the Revdex.com, she does not mention any of this.  Instead she refers to a completely different conversation that she claims to have had, none of which was ever brought up in her phone call with me on July 27, 2016.  The conversation in the complaint is new to me.  It is also inaccurate that she has spent $10,000 with Professional Heating and Air Conditioning over the last seven years.  I have totaled up her past sales and including the purchase of her new furnace she has spent $4,780.55.  Professional Heating and A/C has been in business for over 30 years and as you can see, we do have accurate record keeping processes.  We also perform air conditioner maintenances through September so having and air conditioner maintenance the end of July is not unheard of.  I have over 400 customers on maintenance contracts and I cannot possibly perform all of those maintenances before the summer season hits.  Within those 400 plus maintenance contracts, many of those contracts involve equipment that is 20 years old or older.  In my opinion, it is more important to make sure the old equipment is maintained more so than new equipment.  I certainly would not want a 20 year old air conditioner to destroy a brand new furnace that I paid $3,661.00 simply because I didn't have it looked at every year.Regarding [redacted]'s desired settlement, she does not have to worry about Professional Heating and Air Conditioning contacting her, this includes any requested service that she may want under the warranty terms of her furnace.  I will NOT at this point write off any charges that she incurred on July 27, 2016.  If her balance is not paid in full within 30 days I will promptly forward her to a collection agency, which will affect her credit rating.  In addition, I will be looking into the possibility of a lawsuit not only for the amount she owes but for slander as well, as I can prove her statements are not true.  Not only has [redacted] contacted the Revdex.com, but she has posted negative reviews online.  If [redacted] wishes for me to consider her request ALL negative reviews must be removed and she will agree to, in writing, to not re-post them after her account has been cleared up.  Thank You for your time.[redacted]Vice President

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
I will, if possible, remove my two reviews of Professional Heating and Air Conditioning.From my understanding, my account balance will be zeroed out, and both parties will part company, and  we agree to not write any more reviews or comments. We also agree to not file any complaints against the other, court, or otherwise.
Regards,
[redacted]

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Address: 2700 Broad River Road, Columbia, South Carolina, United States, 29210

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