Persunant to your notification, Great Wall Foot Spa has published rates for all of its services The client is upset about pricing, but the husband and wife received different servicesThey mentioned paying $for a one individual and $for another Attached is our published rates We offer a minute reflexology foot massage for $Husband did not receive the reflexology foot massage It is sad that the individuals feel cheated, but they both received great service from our organization We did not know it was unacceptable to ask for a tip Tips are "OPTIONAL", not mandatory Perhaps if both individuals come back to our establishment we can meet their expectations It is our recollection the wife was very happy with our servicesWe will offer to the husband a free minute reflexology foot massage at no charge We understand we will not always meet everyone's expectations, but we try our best to exceed their expectationsThank you for the opportunity to reply to this complaint
Persunant to your notification, Great Wall Foot Spa has published rates for all of its services. The client is upset about pricing, but the husband and wife received different services. They mentioned paying $35 for a one individual and $60 for another. Attached is our published rates....
We offer a 60 minute reflexology foot massage for $35. Husband did not receive the reflexology foot massage. It is sad that the individuals feel cheated, but they both received great service from our organization. We did not know it was unacceptable to ask for a tip. Tips are "OPTIONAL", not mandatory. Perhaps if both individuals come back to our establishment we can meet their expectations. It is our recollection the wife was very happy with our services. We will offer to the husband a free 30 minute reflexology foot massage at no charge. We understand we will not always meet everyone's expectations, but we try our best to exceed their expectations. Thank you for the opportunity to reply to this complaint.
Persunant to your notification, Great Wall Foot Spa has published rates for all of its services The client is upset about pricing, but the husband and wife received different servicesThey mentioned paying $for a one individual and $for another Attached is our published rates We offer a minute reflexology foot massage for $Husband did not receive the reflexology foot massage It is sad that the individuals feel cheated, but they both received great service from our organization We did not know it was unacceptable to ask for a tip Tips are "OPTIONAL", not mandatory Perhaps if both individuals come back to our establishment we can meet their expectations It is our recollection the wife was very happy with our servicesWe will offer to the husband a free minute reflexology foot massage at no charge We understand we will not always meet everyone's expectations, but we try our best to exceed their expectationsThank you for the opportunity to reply to this complaint
Persunant to your notification, Great Wall Foot Spa has published rates for all of its services. The client is upset about pricing, but the husband and wife received different services. They mentioned paying $35 for a one individual and $60 for another. Attached is our published rates....
We offer a 60 minute reflexology foot massage for $35. Husband did not receive the reflexology foot massage. It is sad that the individuals feel cheated, but they both received great service from our organization. We did not know it was unacceptable to ask for a tip. Tips are "OPTIONAL", not mandatory. Perhaps if both individuals come back to our establishment we can meet their expectations. It is our recollection the wife was very happy with our services. We will offer to the husband a free 30 minute reflexology foot massage at no charge. We understand we will not always meet everyone's expectations, but we try our best to exceed their expectations. Thank you for the opportunity to reply to this complaint.