Great Wall Supermarket

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***

Complaint ID: [redacted] Dear [redacted] ***,We have received the above-referenced customer complaint and appreciate the opportunity to respondWe are sincerely sorry for the miscommunication between our employees and [redacted] ***We value our customers’ opinion and will try our best to improve our customer serviceWe decide to issue a $store credit to [redacted] for the inconvenience that caused by the miscommunicationPlease find the attached documentA store credit is valid days after issue and can be used to purchase any products in GW supermarket of Germantown storePlease print it out and show it to the cashiers at check outWe also checked all our ginseng products to make sure they are all labeled ounce properlyWe will make sure our employees get the proper training about our product knowledge to better serve our customersWe sincerely regret any inconvenience this issue may have causedPlease feel free to contact us directly at ###-###-#### or gwmarketgermantown@***.com if you have any additional questions or concerns in this matter.Attachments areaPreview attachment [redacted] .jpgImage [redacted] .jpg

Dear Agency or To Whom It May Concern,GW Supermarket of [redacted] received the above-referenced customer complaint and appreciates the opportunity to respondSpecifically, [redacted] complains that there was a duplicated charge on her credit card for her shopping on July 7, 2014.On July 9, 2014, she visited our store with her shopping receiptMsDiana P [redacted] was the on duty manager at the customer service center who talked with her regarding to her issueShe checked our cashier registration system using ** [redacted] 's receipt number and credit card informationIt only showed one transaction with the same amount of $and the same credit card in our system in the past seven daysShe could not find a duplicated credit card charge in the cashier registration system that could be refunded.Therefore, since it was beyond her right to refund a large amount transaction that doesn’t exist in our system, she suggested ** [redacted] to contact her bank to dispute the pending payment showing on her bank document if she thought it was not her purchaseNormally, a bank would be the party to contact our accounting department with certified bank statements or information regarding to the disputed transactions from their customers.We also contacted our accounting department for details of the charged payment for this complaintThey issued a station report for credit card transactions on July 6, that includes all the credit card transactions on the specific cashier stationIt only shows one transaction that is $Please refer to the attached documentsWe also attached a copy of the transaction details for the $transaction with the signature of our customerThe information in these documents is highly confidentialPlease make sure to help protect our customers’ privacy.We sincerely regret any inconvenience this issue may have causedPlease feel free to contact us directly at ###-###-#### if you have any additional questions or concerns in this matter

Dear ***, My name is Netl Y., the manager in GW Supermarket in Rockville I am writing to you regarding ID ***.Since our company does not provide any warranty or guarantee return on any product which was purchased for more than week.We only do refund or exchange for any
defective item which should have not been working within or uses Since the customer honestly said that it has been used about 10-times, that means when the customer purchase the item, it was in good condition Therefore, we do not held any responsibility for this item. The company's web site is *** *** ***.net I do not know why the customer could not find anything on the web Sincerely,Netl

I bought a cordless water kettle($29.99) from GW supermarket on Feb 13, It has been used about 10-times and it was working OK until two weeks ago when I plunged on the power cord and turned on the switch, it did nothingI knew the kettle has one year manufacturer warranty, so I called the number ###-###-#### (*** *** *** *** *** *** *** Ridgewood, NY ***), no one picked up phone and no voice mail, I was trying call them about one week and never had anybody answering the phone Today I went to GW supermarket at Rockville, they refused to return or exchange the kettle, I told them the situation about this NY company and wanted to know why there was no customer service on that companyThey said nothingAfter I'm back home, I start the Google searching, I found no website and no extra information about this company except phone numberI was wondering how GW supermarket purchases the merchandise from the company which has such a weird situation

Bought fruit in package on 6/20/during evening time When I opened the package, fruit had mold Went to store next day to exchange with receipt They did not accept return/exchange stating the cost of the product did not qualify for exchange or return The price is not the issue They sold rotten fruit and this is a health hazard They didn't honor exchange or refund Threw fruit away in front of sales clerk

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:I have never been told the price of $39.99 is for 4 oz ginseng. Actually I was told that the product was 8 oz version as printed on the box.When I went to the customer service, they weighted and told me it was 4 oz.   The store manager didn't solve the real problem: mislabeling products and misleading customers. Revdex.com should investigate the store inventory to make sure the store remove all the mislabeled products.  Regards,
[redacted]

Mar 20, 2015Dear Investigator,Thank you for informing us this complaint from [redacted]. We sincerely apologize to [redacted] for the inconvenience.Our Ginseng products that [redacted] has purchased are all weighted 4oz. We specifically indicate that during out introduction to our customers...

that they are all 4oz per pack. $39.99 is the price for 4oz Ginseng. If [redacted] is not satisfied with the price or our products, we are more than happy to help him return the product he has bought and issued a refund to him. He just simply needs to bring the product back to our customer service with the original receipt and the credit card he used.Please do not hesitate to contact me if you have any questions. My direct number is [redacted]. Thank you very much.Sincerely,Wenfu ZStore Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

Dear Agency or To Whom It May Concern,GW Supermarket of [redacted] received the above-referenced customer complaint and appreciates the opportunity to respond. Specifically, [redacted] complains that there was a duplicated charge on her credit card for her shopping on July 7, 2014.On July...

9, 2014, she visited our store with her shopping receipt. Ms. Diana P[redacted] was the on duty manager at the customer service center who talked with her regarding to her issue. She checked our cashier registration system using **. [redacted]'s receipt number and credit card information. It only showed one transaction with the same amount of $193.00 and the same credit card in our system in the past seven days. She could not find a duplicated credit card charge in the cashier registration system that could be refunded.Therefore, since it was beyond her right to refund a large amount transaction that doesn’t exist in our system, she suggested **. [redacted] to contact her bank to dispute the pending payment showing on her bank document if she thought it was not her purchase. Normally, a bank would be the party to contact our accounting department with certified bank statements or information regarding to the disputed transactions from their customers.We also contacted our accounting department for details of the charged payment for this complaint. They issued a station report for credit card transactions on July 6, 2014 that includes all the credit card transactions on the specific cashier station. It only shows one transaction that is $193.00. Please refer to the attached documents. We also attached a copy of the transaction details for the $193.00 transaction with the signature of our customer. The information in these documents is highly confidential. Please make sure to help protect our customers’ privacy.We sincerely regret any inconvenience this issue may have caused. Please feel free to contact us directly at ###-###-#### if you have any additional questions or concerns in this matter.

Complaint ID: [redacted] Dear [redacted],We have received the above-referenced customer complaint and appreciate the opportunity to respond. We are sincerely sorry for the miscommunication between our employees and [redacted]. We value our customers’ opinion and will try our best to improve our customer service. We decide to issue a $39.99 store credit to [redacted] for the inconvenience that caused by the miscommunication. Please find the attached document. A store credit is valid 60 days after issue and can be used to purchase any products in GW supermarket of Germantown store. Please print it out and show it to the cashiers at check out. We also checked all our ginseng products to make sure they are all labeled 4 ounce properly. We will make sure our employees get the proper training about our product knowledge to better serve our customers. We sincerely regret any inconvenience this issue may have caused. Please feel free to contact us directly at ###-###-#### or gwmarketgermantown@[redacted].com if you have any additional questions or concerns in this matter.Attachments areaPreview attachment [redacted].jpgImage[redacted].jpg

Review: I shopped at the GW Supermarket last Sunday July 7, 2014. The next day I noticed there were 2 charges of $193.00 on my account. I called the store and mentioned to them that my card had two charges and told them to fix it. But the manager said to come to the store personally as she cannot take care of it over the phone. I waited until Wednesday and one charge cleared but the other charge was still pending. Since my account only carries a certain balance it resulted to my account being overdrawn. My bank charged me $60.00 for this. I decided to go to the store Wednesday afternoon July 9 to resolve this with the manager. She kept saying it was my banks fault that they charged me $60.00. I showed her a copy of my bank statement where there were two charges of $193.00. She still insisted that it was my bank's fault. I just want to get a refund of $60.00 for bank fees. The pending charge of $193.00 finally cleared my account today Thursday. So it took at four business days to resolve this matter. This is uncalled for.The manager is Diana Z[redacted]The owner of the store is Li [redacted]Desired Settlement: I want to get compensated for the $60.00 bank fee or they can give me store credit of $60.00.Thank You,[redacted]

Business

Response:

Dear Agency or To Whom It May Concern,GW Supermarket of [redacted] received the above-referenced customer complaint and appreciates the opportunity to respond. Specifically, [redacted] complains that there was a duplicated charge on her credit card for her shopping on July 7, 2014.On July 9, 2014, she visited our store with her shopping receipt. Ms. Diana P[redacted] was the on duty manager at the customer service center who talked with her regarding to her issue. She checked our cashier registration system using **. [redacted]'s receipt number and credit card information. It only showed one transaction with the same amount of $193.00 and the same credit card in our system in the past seven days. She could not find a duplicated credit card charge in the cashier registration system that could be refunded.Therefore, since it was beyond her right to refund a large amount transaction that doesn’t exist in our system, she suggested **. [redacted] to contact her bank to dispute the pending payment showing on her bank document if she thought it was not her purchase. Normally, a bank would be the party to contact our accounting department with certified bank statements or information regarding to the disputed transactions from their customers.We also contacted our accounting department for details of the charged payment for this complaint. They issued a station report for credit card transactions on July 6, 2014 that includes all the credit card transactions on the specific cashier station. It only shows one transaction that is $193.00. Please refer to the attached documents. We also attached a copy of the transaction details for the $193.00 transaction with the signature of our customer. The information in these documents is highly confidential. Please make sure to help protect our customers’ privacy.We sincerely regret any inconvenience this issue may have caused. Please feel free to contact us directly at ###-###-#### if you have any additional questions or concerns in this matter.

Review: August 16, 2013

To Whom It May Concern:

I am writing to complain about employees working at the Great Wall Supermarket Group (700 Hungerford Dr., Rockville, MD 20850).

On August 8that about 1:30 pm, I went there to do shopping for my restaurant When I mentioned a discount previously agreed upon by the owner, the employee, named [redacted], did not treat me with basic civility. He became rude and insulting towards me. Even though I was upset with his insolent attitude, I did not fight back, because I believe that is not the way to solve the problem. However, he became even more verbally abusive and used profanities (the f-word) against me in front of all the customers.

This is outrageous. In this society, all people deserve to be treated with respect and civility. Employee [redacted] violated the basic civil codes towards customers. He insulted and victimized me. After the incident, I have been feeling distraught and anguished, which caused me to have heart pains. I am suffering both emotionally and physically because of [redacted]'s despicable behavior. I am positive that I am not his only victim.

I demand a written apology to me from him.This written apology needs to be published on the local Chinese newspaper.

Sincerely,Desired Settlement: I demand a written apology (see Attached document).

Business

Response:

See handwritten attachment or check attachment tab.