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Great Western Brewing Company

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Great Western Brewing Company Reviews (1)

We tried to contact Great Western Brewing Company (via e-mail and FB messaging) on numerous occasions. They finally responded yesterday (Oct 21) via email. The rep. stated that the issue could be confusing for customers.We purchased 2 cases of GW Beer. Each case clearly stated '4 Bonus Cans'.There were not 4 bonus cans - in each case there was only the normal 24 beer. Not 28 as they would have the customers believe.This was part of the response:'Because of machine packaging complexities, the 24-pack is the best managed in the plant. Marketing wanted to give people a good deal, so sold the 24-pack at what a 20-pack would be. It was very confusing for the consumer and for that I do apologize.'Clearly marketing used this ploy to make customers think they were receiving extra product. I asked and am still unclear as to why their marketing department wouldn't simply state on the case '24 beer for the price of 20'. [redacted]Desired SettlementIn fairness - if they actually gave the customer what they advertised we'd be happy.They led us [redacted] to believe we were receiving 28 beer per case, times 2 cases - we are short 8.Business Response [redacted]. Great Western's response to [redacted]'s concern is that the communication on packaging was shared with the Saskatchewan Liquor and Gaming Authority in 2014 and this was their suggestion on the wording of the offer. We will make a communication adjustment in 2015. [redacted]Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)The wording leads the consumer to believe there are 4 BONUS cans. There are NOT. [redacted] No where does it state that it is based on cost.

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Description: Brewers

Address: 519 2nd Ave North, Saskatoon, Saskatchewan, Canada, S7K 2C6


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