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Great Western Lodging LLC

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Reviews Great Western Lodging LLC

Great Western Lodging LLC Reviews (6)

I am terribly sorry the customer had a very poor experience in one of our rental propertiesUpon an in-depth review of this service issue with my management team, I certainly wish we could have improved the communication between our staff and the customerIn most cases, simply power cycling the
cable box or replacing the cable box will remedy an outageAfter no success with power cycling the device that first evening we were made aware of the issue, we then set out to replace the cable boxBetween *** offices being closed on Sunday and poor internal communication, unfortunately it took us days to get a replacement boxDuring this time, a manager from our office should have kept in close contact with the customerBut even after replacing the cable box, the cable TV service still was not resolvedAt this point, we needed to call *** and have a technician come outThe *** tech was unable to come out during the customer’s stayAt this juncture, one of our managers offered to either relocate the customer to a different property, or give them keys to a different (smaller) unit in the same complex, so they could at least watch cable TVThe customer did not want to relocate, so they accepted our offer of granted access to another unit in the same complexGreat Western Lodging authorized a $refund through ***, the booking agency the customer used when making the reservationOur apologies again for a less than ideal experience

After consulting with the homeowner of the property, we have been advised to only repair/patch the hot tub cover, and not replace itThe total repair costs to the hot tub are $114, which is significantly less than the $it would have cost to completely replace the hot tub coverI called the
cardholder on 1/22/and explained to her the process and how we were able to lower the repair cost down to $The cardholder emailed me back today, 1/23/18, thanking us for our help in resolving this matter

I stand by my original responseThe item was damaged during the time of their occupancyThe consumer claims he is certain no damage occurred during their stayI can see how he would think that, as the cushion was most likely not intentionally damagedHowever, it was left leaning against a baseboard heater, and as a result it was burntA receipt for the repair of the cushion was providedA photo was also providedOur inspectors are in the unit before and after each tenant, and are well aware of the condition of the property both before and after every reservationI am sorry the consumer disagrees

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Thank you for your timely response. Attached you will find the authorization form from [redacted] for me to be his acting agent, the original email, the original photo presented about the burnt cushion and the ONLY receipt that was sent in regards to the claim. This claim had been disputed by [redacted] to no avail and this is when I stepped in. It frightens me that a company can do business without proper proof or validation of allegations and not keep records of these incidences and inspections. How is a property management company manage without records. This quote provided by Mr. [redacted] was not sent to [redacted] or anyone from the party, this is the first time it has been seen and still not a valid proof of receipt for charging a credit card. I believe that asking for documentation from the company is fair to validate their claims and all of this documentation has been requested by [redacted] in the past.A resolution can be reached by either refunding the card and issuing an apology to my entire party for this claim of damage to the couch cushion or by providing valid documentation for the damages, i.e. time stamped photos, previous tenants inspection report, the inspection report from our stay and a receipt of the actual damages repaired. 
Regards,
[redacted]

First off, the guest issuing this complaint is not the tenant whom we have a relationship with. This is because the tenant "of record" (person whose name the reservation is under, the person who signed our check-in form and took responsibility)...in this case is a different individual. This tenant...

of record has not issued a complaint through the Revdex.com, nor has he disputed the $200 credit card charge for the cushion upholstery repair. The invoice for the repair of the cushion was emailed to the tenant of record (a Mr. [redacted]), and we did not hear back from him. I have attached it here for you as well. We have dedicated housekeeping inspectors who inspect the properties both before and after every departure. Our inspector is 100% certain the affected couch cushion was in proper shape and not burnt, prior to their arrival. She was in the property on the day of their departure, on January 14, 2015. At that time, since our inspection process includes checking both the top and bottom of every couch cushion, the inspector reported the burn marks on that couch cushion were present. In accordance with the signed check-in card, the tenant signed off and took responsibility for his own actions, as well of those of the occupants of the property. Therefore we charged the tenant of record (again, not this individual filing this complaint) the $200 for the repair. We do not currently use any formal property damage reports. When a staff member in the property reports damage, they email notification and we take it from there. The reason we have not responded timely to the individual filing this complaint is because the business relationship, and transaction for the repair of the damaged couch cushion, is not between our business and the filer of this complaint. The tenant of record who was charged has not formally lodged a complaint or disputed the charge.I am not in agreement with this complaint, and will not be refunding the tenant of record the $200 charge. We have been in business since 1997 with an outstanding track record.

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Address: 322B N Main St, Breckenridge, Colorado, United States, 80424

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Shady, yet now dead: once upon a time this website was reported to be associated with Great Western Lodging LLC, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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