Great Western Specialty Systems, Inc.

Dear *** ***, I am sorry to hear that you are unhappy with your recent purchase from Barmakian Jewelers. For over years our family has worked hard helping our customers with all their specific needs. When we receive notice that one of our customers is not
satisfied with their purchase we take it very seriously. The diamonds that you purchased from our store have been thoroughly graded by the *** *** ** *** , ***. Established in 1931, *** is the world’s foremost authority on diamonds, colored stones, and pearlsA public benefit, nonprofit institute, *** is the leading source of knowledge, standards, and education in gems and jewelryIf there is a question with a description on the *** grading report then the diamonds need to be sent to them for a review. Without that process we don't know if there is legitimate issue from a legitimate source or not. Having a jeweler tell you that he/she thinks there is a discrepancy with a *** report is very unusual and the fact that someone is telling you that two of your diamonds have discrepancies is something that we have never experienced before If that solution doesn't work for you because of a time concern I would be happy to allow you to exchange the loose diamond in the *** setting and the diamond earrings. Please feel free to contact me directly if you would like to further this discussion. As always we value your business Regards, *** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
The discrepancy between the [redacted] reports provided to me with my jewelry was verified by two employees at Barmakian. They confirmed that the earring with fluorescence matched the laser inscription and that the oval stone matched the [redacted] report based on the dimensions and the location of the flaws under 100x magnification. 
Regards,
[redacted]