Great Window Shades

Great Window Shades Inchas been informed of all issues by the customerWe have promised to replace the arch-shutter per customer's request and we are currently in the process of manufacturing the custom made shutterIt will be the correct color trim, requested configurations and louver size Customer has agreed to all terms and conditions and no further action is required at this time

Great Window Shades, is making every attempt to resolve all customer issues within reasonable demandsWe have already scheduled an appointment with the customer to come and inspect all blinds and address all the issues and concerns

Complaint:
I am rejecting this response because: The apt was made prior to my complaint to come out get blinds to have them repairedI don’t want them repaired I want them replaced with new blindsIn addition the *** called yesterday and left a voice mail for meI called him back and he has not respondedWe have not taken any steps to resolve my complaint all actions currently under way were made beige this complaint and my request to the business to resolve moving forward with the appointment was the only option the business gave me.
Regards,
*** ***

It is very clear that the customer was offered a resolution as stated by the customer herself within the detailed complaint filled here (please see customer statement)We have returned to customer's home and addressed most customer's requests per our warranty policyWe
also offered great financial consideration, if the customer would like to replace the product with something differentHowever, the fact of the matter is that the customer selected the custom made window treatments the way she desired to have them installed, even going against some of our designer's professional recommendationsGWS made all products to customer's specifications, it is clearly stated in our terms and conditions of sale that the vertical blinds were made as requested by the customer and cannot be returned, reused nor refundedThe customer was made aware of all that prior to the purchase. GWS will be happy to provide, as stated, great financial consideration for any replacement window treatment of the customer's choosing and will work with the customer to provide a resolution that is of mutual agreement, to include trimming/framing the window to cover this 1/4'' gap that is such a huge issue to herUnfortunately, refunds are not an option, especially when the "gap" issue is of complete and tolerable product specifications and acceptance. Thanks,Great Window Shades Inc

Great Window Shades Inc. has been informed of all issues by the customer. We have promised to replace the arch-shutter per customer's request and we are currently in the process of manufacturing the custom made shutter. It will be the correct color trim, requested configurations...

and louver size.    Customer has agreed to all terms and conditions and no further action is required at this time.