GreatAuPair.com

I first want to clarify that GreatAuPair.com is not a recruitment agencyGreatAuPair.com is an online job matching platform where caregivers and families can connect and find matchesCustomers can search for free, create a profile for free and notify other members of their interest for freeA paid membership is required to message others directlyHowever, if a paid member contacts you directly, you do not have to be a paid member to message them back We do not require any registrants to pay for membershipThe majority of our candidates find jobs without paying for membershipThe key for candidates in finding jobs without paying for membership is in adding families to their Favorites List that they are interested in and that match their preferencesWhen a candidate adds a family to their Favorites list, the family receives an email notifying them of the candidate’s interest, as well as a link to the candidate’s profile so the family can read about their experience and job skills Families who have already paid for membership can contact candidates directly once notified of their interestMost serious families are willing to pay for a membershipThere are some candidates who consider membership in order to better take control of their searchHowever, it's really up to the individual and certainly not requiredIf this candidate would like to contact us to receive support on how to better utilize the free services we would be happy to assist her Sincerely, GreatAuPair Tell us why here

Thank you for utilizing our service and for taking the time to share your concerns and frustrationsIn researching your account history, I see that, in an effort to support you, we have corresponded with you times via email over the course of the four years that you have been a GreatAuPair customerRegarding your recent concern over a family that you selected on the website that owes you money, we posted the complaint that you submitted and it is live on the site and also listed on that family’s profileOther candidates will be notified of the experience you had with this familyWe also blocked the family from accessing the site unless they pay you the money that you stated is owed to youWe shared this information with you as well via emailIn your Revdex.com complaint, while you paid nothing to use the GreatAuPair service, you have listed the disputed amount as $It seems like the family you selected, not GreatAuPair, owes you the money, as you entered into an agreement with this family to be paid a certain amount for performing a service.Maybe explaining how GreatAuPair works will be helpful for youGreatAuPair.com is an online job matching platform where families and candidates from all over the world can create a free profile and notify other members of their interest for freeCandidates can easily find jobs for free, by notifying families of their interest and responding to any direct messages that families send once notified of the candidate’s interestOnce communication has been established, candidates and families negotiate the details of their agreement amongst themselvesGreatAuPair.com does not advocate one registrant over the otherWe provide tips on how to be successful in finding a job and also in hiringWe provide important security information, and we provide sample contracts and interviewing questionnaires to assist in the process of securing one’s next job or childcare providerWe also encourage all customers to do screening and at the very least, check references before finalizing their decision.GreatAuPair.com values your privacy and security but it takes a mutual effort to ensure your protectionGreatAuPair has developed a proprietary 30-Point Fraud-Prevention system to help identify and eradicate potential fraud or wouscammers in real-timeTo ensure quality and safety, our Parent Editorial Team™ screens every profile created or modified on a daily basisThrough our secure double-blind messaging system, you're in control of your privacyOnly those with whom you share your contact information will receive your email address or phone number.GreatAuPair has served over 2,000,families and caregivers since Take a look at the several thousand customers who have shared their experience in our customer reviews section.We do have another division, GreatAuPairUSA.com which is a very high-touch service that assists US families to host foreign au pairs through the US J-Cultural Exchange Au Pair ProgramEvery applicant whether au pair or family, is carefully screened and interviewed in person, before being accepted into the programBut this is a not a free service.We encourage you to reach out to the family to see if you can work together to resolve the issueWe have taken definitive action in response to the situation that you reportedIf there is anything else that we can do to help, please don’t hesitate to reach out to our support team at any time.Sincerely,GreatAuPair Support Tell us why here

To Whom It May Concern, GreatAuPair requires all participants to enter a formal and legally binding contract prior to hosting an au pairThis contract was provided to Ms [redacted] in writing and discussed verbally, prior to her decision to hire her selected au pairThe terms of this agreement require that a family consult with GreatAuPair before removing an au pair from their home, and in the event a family travels with their au pair outside the local community and a problem arises, the family is responsible to make arrangements, at their own expense, to promptly return the au pair to their communityGreatAuPair and its representatives were aware of Ms [redacted] concerns and were actively assisting to resolve any miscommunicationsAfter thorough evaluation, several GreatAuPair representatives determined that Ms [redacted] family was in no immediate danger and her au pair was not threatening to harm the [redacted] family in anywayMs [redacted] had no reasonable basis to violate the terms of the contract and disregard her au pair’s personal safety by removing her from the vacation residence as outlined belowWhile we acknowledge that there were various miscommunications between Ms [redacted] and her au pair, GreatAuPair representatives, including the Local Coordinator, Program Advisor, and Regional Manager were actively mediating these issues with both Ms [redacted] and her au pairDespite these interventions, Ms [redacted] decided to take her au pair on vacation to California and kick her out of that residence three days before the Christmas holidayThe au pair was in an unknown city, in a foreign country, and with no local contacts or supportGreatAuPair arranged last-minute transportation, and housing for the au pair, but the timing and reasons Ms [redacted] removed her au pair were unreasonable and doing so violated the contractGreatAuPair tried to negotiate with Ms***, but ultimately, on December 22, 2017, Ms [redacted] refused to negotiate further or consider reasonable alternatives to kicking the au pair out immediatelyThere was no demand that Ms [redacted] continue housing the au pair for daysInstead, GreatAuPair requested that Ms [redacted] work with GreatAuPair to secure suitable accommodations for the au pair until after the Christmas holiday (days) and return the au pair to her home community in Portland, ORMs [redacted] refusal to work with GreatAuPair, failure to consider her au pair’s personal safety, and violation of the reasonable terms of GreatAuPair’s contract resulted in Ms***'s removal from the au pair program and forfeiture of any refundGreatAuPair fully advised Ms [redacted] of these consequences before she decided to remove her au pair on December 22, Ms [redacted] decided to proceed with her au pair's immediate removal with full knowledge of the stated consequencesSee email below.On Dec 22, 2017, at 4:PM, [redacted] < [redacted] > wrote:Dear [redacted] , Please allow this correspondence to confirm our conversations todayYou have decided that your au pair, *** "***" He, is no longer permitted to remain with your family effective todayYou are currently visiting family in Irvine, CA and at your request, [redacted] left that residence a short time ago As I advised, these actions are in direct violation of the Host Family AgreementAs a result, you are forfeiting any and all benefits that may have been available to your family under the contractWe will consider whether additional action is needed in light of this decisionPlease contact me immediately if the foregoing does not accurately reflect our conversations Best, GreatAuPair strives for a positive outcome for all parties, both the family and the au pairWe regret that Ms [redacted] was unhappy with her choice to hire her selected au pair, however, GreatAuPair made great efforts to remedy the situation for all parties.Tell us why here

Complaint: [redacted] I am rejecting this response because:The Au Pair was not trained Pursuant to the Department of States Requirements. Per Department of State 32 hours of training in child safety and development is required. I have proof that on May 11 at 11:44 AM she was only 50% complete in training. This means that she would have to complete 16 hours of training to complete the requirement. I have requested three times to provide proof of required training, and Great Au Pair has ignored my requests. [redacted] and Great Au Pair are in breach of contract. Great Au Pair for failure to perform obligations under contract and [redacted] for posting my children's photos and photos of my vehicle with license plate exposed on Facebook. I have completed all my obligations under the contract and have requested a full refund of the fees paid to the Agency, but they have refused. The 4 weeks prior to me firing [redacted] and then forced to keep her in my home for 2 weeks, was disastrous. She left my children on the playground, she crossed train tracks while the gates were down, committing a crime and putting all lives in danger. She lied to my family about her ability to drive, she did not cook, clean or help with homework, she took pornographic photos on the phone I provided for work purposes. She had strange men come to the house to pick her up (she was involved with three men during the short period of time). She considered fleeing my home to become an illegal immigrant, a friend skyped her to talk her out of it. My children were put through extreme trauma and danger under her care, I have had to resign from my position I accepted in April, and planned on having dependable childcare for a year. The emotional and monetary damage is far beyond the entire fee I am requesting to be refunded. If this is not done in good faith, I will proceed to with legal action to sue for damages. The Agency is a sham, and not following regulations. Upon research all other Agencies bring the Au Pair to the US and require 4 days of training before the Host Family is allowed to pick them up! They failed to obtain required references for the Host Family. The failed to confirm that Au Pair had a private enclosed bedroom before arrival of Au Pair. The list of negligence on the Au Pair's part and the Agency's part is extensive. I will forward documentation, and if any of you are parents, you will understand that what my family had to endure to their incompetence and negligence should be corrected based on good faith and plan correct moral action! Regards, [redacted]

Dear ***,Please review the attached document for GreatAuPair's response to your complaint.I hope this response provides an acceptable resolution.Sincerely,***GreatAuPair, LLC

Company’s Response:Complainant contracted with GreatAuPair on December 16, to recruit, screen and train au pair candidates forComplainant’s considerationAfter performing his due diligence, Complainant chose to match with a J-au pair fromthe PhilippinesIn order to match with a Filipino au
pair, all host families must follow the procedures of the ‘RedRibbon’ Authentication Process, as promulgated by the Philippines’ Department of Foreign Affairs, which requiresnotarized agreements be submitted to the Philippine consulate prior to issuing a visa.The Red Ribbon Process requires additional screening and vetting, above and beyond what GreatAuPair typicallyprovides for candidates from any other countryAs a matter of supporting Complainant in his choice to host hischosen Filipino au pair, GreatAuPair provided additional support and services to Complainant as required to facilitatethe issuance of his au pair’s visa, which was approved, resulting in Complainant’s au pair arriving in March of 2016.GreatAuPair ensures that applicants meet the J-Au Pair Program acceptance criteria and that all applicants have therequisite experience as outlined by the US Department of StateGreatAuPair’s Filipino Partner agency also confirmedthat the Complainant’s selected au pair met all Department of State requirements for program participation, and thatthe au pair was properly screened and vetted prior to her entrance into the J-Au Pair ProgramThe results of the aupair’s screening were clearly documented and provided to Complainant in the au pair’s profile on the GreatAuPairUSA website prior to Complainant’s final selection of his au pairPrior to selecting his au pair, Complainant had theopportunity to further vet the au pair personally via Skype video conference at least times, as is required by policyand US Department of State regulationsThe Complainant host family is the employer and is therefore the finaldecision maker in hiring/hosting the au pair of their choiceGreatAuPair denies that Complainant’s au pair was notproperly vetted or suitable for the J-Au Pair Program as evidence proves suitabilityGreatAuPair also calls attentionto the fact that a U.Sconsular officer in the Philippines evaluated and verified said au pair’s credentials and ability toparticipate in the J-Au Pair Program prior to issuing the au pair’s visa.Per GreatAuPair’s Host Family Agreement, it is the host family’s responsibility to confirm that a prospective au pair is asuitable fit for the family and the family’s needsThe agreement to which the Complainant host family is bound,states in part,“We understand that it is our responsibility to choose an au pair from the candidates presented to us and that GreatAuPaircannot guarantee our satisfaction with our selected au pairWe acknowledge that GreatAuPair has made reasonable effortsto verify the health and experience of the au pair and we agree that GreatAuPair cannot be held liable for anymisrepresentation or omission on the part of the au pair, a physician or a referenceWe understand and agree thatGreatAuPair shall not be liable for the performance of the au pair and that the au pair is not an employee or agent of GreatAuPair and therefore GreatAuPair maintains no direct control or dominion over our au pairWe understand thatGreatAuPair is not liable for any act or omission on the part of our au pair.”Complainant reported conflicts with his au pair placement on or about May 14, GreatAuPair scheduled amediation to address Complainant’s concerns on May 15, That mediation was canceled by Complainant.Complainant and the au pair continued to communicate with GreatAuPair’s Houston representative about issues inthe placementGreatAuPair re-scheduled the mediation for May 31, 2016, at which time Complainant requested thatthe contract with the au pair be terminated and the au pair leave his home on June 14, 2016, prior to the family’sextended Summer travel to their home near Los Angeles, CAThe Complainant then requested that the au paircontinue to provide childcare services until June 14, The au pair provided said childcare until June 14, 2016, atwhich point the au pair left the family’s home, as requested by Complainant.In the event that an au pair leaves the J-Au Pair Program, GreatAuPair immediately reports this departure to theappropriate governmental entities, Department of State and US Immigration and Customs Enforcement (ICE) and/orthe Department of Homeland SecurityPlease note, contrary to Complainant’s statement, the au pair is not a fugitivefrom the Immigration and Naturalization Service, as the entity known as, “Immigration and Naturalization Service” hasnot existed since as it was replaced by the U.SCitizenship and Immigration Services.The Host Family Agreement clearly defines the terms and conditions for credits and refundsComplainant waseligible for a replacement au pair within the first months of his program termGreatAuPair offered to provideComplainant with a replacement au pairComplainant declined a replacement and asked for a refundSo accordingto Section on page of the Host Family Agreement, the Refund Policy, to which Complainant agreed, states thatComplainant may receive a refund of $per month for unused service, less any balance due on the accountNotethat discounts will proportionally affect the amount of refund that may be dueTherefore, the calculation ofComplainant’s refund is calculated as follows:Complainant received a discount of $off standard pricing of $8,100, which is prorated against the standardmonthly $refund rate as follows: $discount divided by months = $per month reduction in therefund rate, resulting in the actual monthly refund rate of $(new monthly refund rate less discount).Complainant’s service usage was February 24, through June 14, 2016, which equals months of service, ormonths of unused serviceTherefore, Complainant’s refund is calculated as $x = $3,368.72, which isthe total amount Complainant was due to be refundedGreatAuPair provided the Complainant with the contractuallyagreed upon refund of $3,plus an additional $refund, as a customer courtesy.GreatAuPair incurred substantial upfront costs in the delivery of its services to Complainant, as outlined in theagreementGreatAuPair incurred additional, unexpected expenses to support Complainant and his chosen au pairthrough the Red Ribbon process with additional staff time, FedEx charges, and through mediation processes to helpresolve differences between Complainant and his au pair, and finally, to house Complainant ‘s au pair in a hotel andwith her LCC once she left Complainant ‘s home.Complainant agreed to the Refund Policy contained in the Host Family Agreement, and GreatAuPair fully compliedwith the terms of that agreementAt the request of the Revdex.com, GreatAuPair is willing to submitfurther documentation or agreements to substantiate any of the foregoing

To Whom It May Concern:GreatAuPair acted in accordance with Department of State regulations and within the terms and conditions set forth in the Host Family Agreement, a legally binding contractual agreement entered into between the Host (Ms***) and GreatAuPairIf Ms*** at any point in
time felt that a "crime" was committed it would have behooved her to contact the proper authoritiesAdditionally, all au pairs are required to complete training prior to their arrival in the U.SMs***'s au pair completed the necessary training in accordance with regulationsA complete report has been submitted to the Department of StateAttached is the letter presented to Ms*** in response to her claims in addition to a copy of the Host Family Agreement. Please feel free to contact GreatAuPair should further documentation or information be required.Best regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is unsatisfactory to meI was told that the website would try to resolve the issue and then I never heard backI even asked for more information on the family so that I could start a small claims against them but of course I was told no (privacy)I don’t even know if the name is real; Brooksie Burdick sounds made up
Regards,
*** ***

Thank you for bringing this situation to our attentionWe are sorry that you were a victim of credit card fraudI want to confirm that your $credit was processed while you were on the phone with one of our customer support representatives on April 29th at 1:pmI certainly hope that the
credit is showing up in your account by nowI don't know why it would be held up because we processed it right away on our endIf you still don't see it, please let us know. I spoke with the customer support representative who assisted you on the phone and she said that she thought you were very upset about what had happened and she may have been trying to bring some levity to the heavy situation with a giggle, but she certainly was not laughing at youI am very sorry if that was how you experienced itI completely understand how being a victim of credit card fraud is very unsettling and frustratingWe would certainly want our representatives to be sympathetic and as helpful as possibleIf you received anything less than that type of service, we apologize. Please let us know if there is anything more that we can do to assist you

Complaint: ***
I am rejecting this response because:Regional manager *** ***, the way you handle the dispute and lie in the public here is so unprofessionalI have send emails right after the email you send me but never get even one response from you because you are so busy with your Christmas vacation, and never concerned about my family's safetyFor you, the au pair only has communication problems because the only thing you ever did was to call the au pair over your phone from Chicago, and you never even met her in personI am the one who has to clean after her and lived with her under one roof for over daysGreatAupair local coordinator *** *** is the one who works with her directlyIf *** says she is crazy, you should at least listen to your own employee but you never did*** forwarded all the crazy things the crazy au pair send, but you disregarded everything! Also, I even agreed to let the crazy au pair to stay for couple days for you to work out a solution, but you threatened me if I do not keep the au pair for days, you will not give me refundedYou never said anything about just keeping her for three days! you did not even want to help days before Christmas when it was still a working day, and not to mention three days later when it is the ChristmasYou were so busy with your vacation and never wanted to help my familyEnclosed are the email I send you right after receiving yours, please do not tell me you never receive themI don't thin it is hard for Revdex.com to talk to *** and simply just ask what happened! non of the program advisor *** and local Coordinator advised me that I have to keep a crazy person in my house but youSince you mentioned the phone call of your company is monitoredPlease provide a record of our conversation to Revdex.comDon't be afraid, it is so clear that you ask me to keep the au pair for days even when I said I can wait a couple days for your company to find a solutionThe mail chain is too long, and I will send in two different response Thank youDear ***, *** decided to leave herselfAs I have told you, I have tried to let her stay but she has been extremely rude as she always have beenI have all the text message between *** and all the text message with ***I believe *** has explained the situation with you and even showed you the unprofessional email she sentShe had been always like that and I have given her so many opportunities to work with her, but things keep turning more and more ugly.According to the conversation with ***, she is not licensed and even her educational training is just online courses she can skip through and just answering questions, I have the ground to believe she is not properly trained to be au pair and your company did not do your due diligence before providing her the visa.As I have said, I have my family to protect, two nine month old babies and a toddlerAnd, she even argued and been disrespectful to my parentsI have her text messages as proof as wellThat’s why I decided to let her leave before anything worst happen to my familyI believe your company is responsible for sending a crazy person to my house as an au pair, maybe you could talk to *** and *** about what happened in the past and her response even to your employee.Therefore, your email is incorrect about the situationI will keep pursuing my refund and perhaps additional action make be take for the damage she has caused to my family, including trusting our house, my parent’s house, etc.Again, *** is an adult and leaving is part of her decisionPlus, sending a unqualified au pair to my family and post danger to my children is a very unprofessional of doing the business which I do not appreciateAfter incident occurred, you tried to blame me for all the misfortune and asked me to keep house holding the crazy person for days is also unreasonableWhen conflict escalated to this much, I believe is the best for everyone before worst things could happen. Sincerely,*** *** On Dec 22, 2017, at 4:PM, *** *** wrote:Dear ***, Please allow this correspondence to confirm our conversations todayYou have decided that your au pair, *** "***" He, is no longer permitted to remain with your family effective todayYou are currently visiting family in Irvine, CA and at your request, *** left that residence a short time ago. As I advised, these actions are in direct violation of the Host Family AgreementAs a result, you are forfeiting any and all benefits that may have been available to your family under the contractWe will consider whether additional action is needed in light of this decision. Please contact me immediately if the foregoing does not accurately reflect our conversations. Best, Hi ***, In addition, since you mentioned to me that ***’s phone line is recorded, I highly recommend you listen to the replay regarding this matter*** know how crazy *** is, it is all in the conversationHaving in our household post threat to my family and you are not willing to pay responsible for the safety of my familyTherefore, I am not the one who violated the au pair Agreement to begin with, but your company failed your due diligence and put my family in dangerTherefore, I would like ask a full refund of my payment to you company.By the way, ***’s pay is up to date, so I do not owe her any thingShe is all paid as of Dec Thank you.Sincerely,*** ***Sent from my iPhone On Dec 22, 2017, at 4:PM, *** *** wrote:Dear ***, Please allow this correspondence to confirm our conversations todayYou have decided that your au pair, *** "***" He, is no longer permitted to remain with your family effective todayYou are currently visiting family in Irvine, CA and at your request, *** left that residence a short time ago. As I advised, these actions are in direct violation of the Host Family AgreementAs a result, you are forfeiting any and all benefits that may have been available to your family under the contractWe will consider whether additional action is needed in light of this decision. Please contact me immediately if the foregoing does not accurately reflect our conversations. Best, Dear ***, Enclosed please see text message between *** and I on Dec 4thThis is not the first incident that *** has been rude and crazy to my familyI am the one who has been nice trying to make it work and follow your “give the au pair days to work with your family rule to try to make things workPlease understand my frustration is not you, but I have three minors to protect, so having a crazy person in the house is not an option! On Dec 22, 2017, at 4:PM, *** *** wrote:Dear ***, Please allow this correspondence to confirm our conversations todayYou have decided that your au pair, *** "***" He, is no longer permitted to remain with your family effective todayYou are currently visiting family in Irvine, CA and at your request, *** left that residence a short time ago. As I advised, these actions are in direct violation of the Host Family AgreementAs a result, you are forfeiting any and all benefits that may have been available to your family under the contractWe will consider whether additional action is needed in light of this decision. Please contact me immediately if the foregoing does not accurately reflect our conversations. Best, Dear ***, Just in case if *** did not provided you enough crazy message *** sendHere is a couple moreSome of them are in Chinese but I would love to do the translation work:
Translation: I have just checked March 1st is a Thursday which is the end of a working weekWhen contract ends, I have a full month to travel myself so I can get a ticket back to China anytime from March to March As I have already said I will no extension, I have no interest in taking care of kids under year old.***, as I have explained, she lies too muchPlease do not tell me she has no place to goIf she can travel herself from March 1st to March herself, you should believe that she told me she’ll just leave today and go travel!!! She told me she came to US to travel, and the au pair job just got her extra money! Plus, I am a Mom of minor children, I have two month old and a two year oldShe keep telling me she has no interest taking care of kids under 10, she want to do educare and not au pairYou tell me what would you like me to do! *** and *** and even ***, who I never talk to all know about thisPlease do not cause more problem to this matter which is already a messAs I have said, she left is for the best.Feel free to let me know what else non sense she makes, trust me, the crazy messages she text me is more than enough to cover everything you are about to ask!Sincerely,*** On Dec 22, 2017, at 4:PM, *** *** wrote:Dear ***, Please allow this correspondence to confirm our conversations todayYou have decided that your au pair, *** "***" He, is no longer permitted to remain with your family effective todayYou are currently visiting family in Irvine, CA and at your request, *** left that residence a short time ago. As I advised, these actions are in direct violation of the Host Family AgreementAs a result, you are forfeiting any and all benefits that may have been available to your family under the contractWe will consider whether additional action is needed in light of this decision. Please contact me immediately if the foregoing does not accurately reflect our conversations. Best,
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, hopefully the employee has learned a lesson, probably not a good idea to laugh/giggle when dealing with someone who is upsetShe genuinely made me feel condescended
I confirm I received the refund to my account, however, due to the difference in the exchange rate in the few days that had passed since the original transaction was made, has left me money out of pocket, which I feel adds further insult to my situation
Regards,
*** ***

To Whom It May Concern:The au pair was provided with the requisite training and completed it prior to arrival pursuant to Department of State regulationsAs mentioned earlier, the Department of State has been made aware of Ms*** and her allegations and has not found GreatAuPair to be noncompliantMs*** has been given a refund and has been provided evidence of the au pair's completion of training. Ms*** is using the Revdex.com in efforts to get a full refundShe has threatened GreatAuPair numerous times with "legal action." GreatAuPair has conducted business in good faith with this customer and has acted in accordance with regulations as well as within the terms and conditions presented within the GreatAuPair Host Family Agreement. Sincerely,*** ***

Complaint: ***
I am rejecting this response because:This is the same explanation provided earlierGreat Au Pair provides a standard contract, and does not layout a reasonable remedy should the au pair fail to meet the contract for their J-visa and service time.Great Au Pair wants to profit as the provider of the Au Pair, but not share in the risk, once they fail to perform.Additionally, the contract that was signed did not specifically lay out a remedy should one of their Au Pair's becoming AWOL and break their J-Visa with State Dept.Great Au Pair and specifically the owner MrPitts has been difficult to work with in obtaining a fair and reasonable pro-ration of their fees as was laid out in my complaintAt the very least, it is important for any prospective customers of this business understand exactly how they operate before they use their service
Regards,
*** ***

Complaint: [redacted]
I am rejecting this response because:The Au Pair was not trained Pursuant to the Department of States Requirements.  Per Department of State 32 hours of training in child safety and development is required.  I have proof that on May 11 at 11:44 AM she was only 50% complete in training.  This means that she would have to complete 16 hours of training to complete the requirement.  I have requested three times to provide proof of required training, and Great Au Pair has ignored my requests.  [redacted] and Great Au Pair are in breach of contract.  Great Au Pair for failure to perform obligations under contract and [redacted] for posting my children's photos and photos of my vehicle with license plate exposed on Facebook.  I have completed all my obligations under the contract and have requested a full refund of the fees paid to the Agency, but they have refused.  The 4 weeks prior to me firing [redacted] and then forced to keep her in my home for 2 weeks, was disastrous.  She left my children on the playground, she crossed train tracks while the gates were down, committing a crime and putting all lives in danger.  She lied to my family about her ability to drive, she did not cook, clean or help with homework, she took pornographic photos on the phone I provided for work purposes.  She had strange men come to the house to pick her up (she was involved with three men during the short period of time).  She considered fleeing my home to become an illegal immigrant, a friend skyped her to talk her out of it.  My children were put through extreme trauma and danger under her care, I have had to resign from my position I accepted in April, and planned on having dependable childcare for a year.  The emotional and monetary damage is far beyond the entire fee I am requesting to be refunded.  If this is not done in good faith, I will proceed to with legal action to sue for damages. The Agency is a sham, and not following regulations.  Upon research all other Agencies bring the Au Pair to the US and require 4 days of training before the Host Family is allowed to pick them up!   They failed to obtain required references for the Host Family.  The failed to confirm that Au Pair had a private enclosed bedroom before arrival of Au Pair.  The list of negligence on the Au Pair's part and the Agency's part is extensive.  I will forward documentation, and if any of you are parents, you will understand that what my family had to endure to their incompetence and negligence should be corrected based on good faith and plan correct moral action! 
Regards,
[redacted]

Thank you for utilizing our service and for taking the time to share your concerns and frustrations. In researching your account history, I see that, in an effort to support you, we have corresponded with you 13 times via email over the course of the four years that you have been a GreatAuPair...

customer. Regarding your recent concern over a family that you selected on the website that owes you money, we posted the complaint that you submitted and it is live on the site and also listed on that family’s profile. Other candidates will be notified of the experience you had with this family. We also blocked the family from accessing the site unless they pay you the money that you stated is owed to you. We shared this information with you as well via email. In your Revdex.com complaint, while you paid nothing to use the GreatAuPair service, you have listed the disputed amount as $500. It seems like the family you selected, not GreatAuPair, owes you the money, as you entered into an agreement with this family to be paid a certain amount for performing a service.Maybe explaining how GreatAuPair works will be helpful for you. GreatAuPair.com is an online job matching platform where families and candidates from all over the world can create a free profile and notify other members of their interest for free. Candidates can easily find jobs for free, by notifying families of their interest and responding to any direct messages that families send once notified of the candidate’s interest. Once communication has been established, candidates and families negotiate the details of their agreement amongst themselves. GreatAuPair.com does not advocate one registrant over the other. We provide tips on how to be successful in finding a job and also in hiring. We provide important security information, and we provide sample contracts and interviewing questionnaires to assist in the process of securing one’s next job or childcare provider. We also encourage all customers to do screening and at the very least, check references before finalizing their decision.GreatAuPair.com values your privacy and security but it takes a mutual effort to ensure your protection. GreatAuPair has developed a proprietary 30-Point Fraud-Prevention system to help identify and eradicate potential fraud or would-be scammers in real-time. To ensure quality and safety, our Parent Editorial Team™ screens every profile created or modified on a daily basis. Through our secure double-blind messaging system, you're in control of your privacy. Only those with whom you share your contact information will receive your email address or phone number.GreatAuPair has served over 2,000,000 families and caregivers since 2001. Take a look at the several thousand customers who have shared their experience in our customer reviews section.We do have another division, GreatAuPairUSA.com which is a very high-touch service that assists US families to host foreign au pairs through the US J-1 Cultural Exchange Au Pair Program. Every applicant whether au pair or family, is carefully screened and interviewed in person, before being accepted into the program. But this is a not a free service.We encourage you to reach out to the family to see if you can work together to resolve the issue. We have taken definitive action in response to the situation that you reported. If there is anything else that we can do to help, please don’t hesitate to reach out to our support team at any time.Sincerely,GreatAuPair Support Tell us why here...

To Whom It May Concern, GreatAuPair requires all participants to enter a formal and legally binding contract prior to hosting an au pair. This contract was provided to Ms. [redacted] in writing and discussed verbally, prior to her decision to hire her selected au pair. The terms of this agreement...

require that a family consult with GreatAuPair before removing an au pair from their home, and in the event a family travels with their au pair outside the local community and a problem arises, the family is responsible to make arrangements, at their own expense, to promptly return the au pair to their community. GreatAuPair and its representatives were aware of Ms. [redacted] concerns and were actively assisting to resolve any miscommunications. After thorough evaluation, several GreatAuPair representatives determined that Ms. [redacted] family was in no immediate danger and her au pair was not threatening to harm the [redacted] family in anyway. Ms. [redacted] had no reasonable basis to violate the terms of the contract and disregard her au pair’s personal safety by removing her from the vacation residence as outlined below. While we acknowledge that there were various miscommunications between Ms. [redacted] and her au pair, GreatAuPair representatives, including the Local Coordinator, Program Advisor, and Regional Manager were actively mediating these issues with both Ms. [redacted] and her au pair. Despite these interventions, Ms. [redacted] decided to take her au pair on vacation to California and kick her out of that residence three days before the Christmas holiday. The au pair was in an unknown city, in a foreign country, and with no local contacts or support. GreatAuPair arranged last-minute transportation, and housing for the au pair, but the timing and reasons Ms. [redacted] removed her au pair were unreasonable and doing so violated the contract. GreatAuPair tried to negotiate with Ms. [redacted], but ultimately, on December 22, 2017, Ms. [redacted] refused to negotiate further or consider reasonable alternatives to kicking the au pair out immediately. There was no demand that Ms. [redacted] continue housing the au pair for 14 days. Instead, GreatAuPair requested that Ms. [redacted] work with GreatAuPair to secure suitable accommodations for the au pair until after the Christmas holiday (3 days) and return the au pair to her home community in Portland, OR. Ms. [redacted] refusal to work with GreatAuPair, failure to consider her au pair’s personal safety, and violation of the reasonable terms of GreatAuPair’s contract resulted in Ms. [redacted]'s removal from the au pair program and forfeiture of any refund. GreatAuPair fully advised Ms. [redacted] of these consequences before she decided to remove her au pair on December 22, 2017. Ms. [redacted] decided to proceed with her au pair's immediate removal with full knowledge of the stated consequences. See email below.On Dec 22, 2017, at 4:18 PM, [redacted] <[redacted]> wrote:Dear [redacted], Please allow this correspondence to confirm our conversations today. You have decided that your au pair, [redacted] "[redacted]" He, is no longer permitted to remain with your family effective today. You are currently visiting family in Irvine, CA and at your request, [redacted] left that residence a short time ago.  As I advised, these actions are in direct violation of the Host Family Agreement. As a result, you are forfeiting any and all benefits that may have been available to your family under the contract. We will consider whether additional action is needed in light of this decision. Please contact me immediately if the foregoing does not accurately reflect our conversations.  Best,  GreatAuPair strives for a positive outcome for all parties, both the family and the au pair. We regret that Ms. [redacted] was unhappy with her choice to hire her selected au pair, however, GreatAuPair made great efforts to remedy the situation for all parties.Tell us why here...

Complaint: [redacted]
I am rejecting this response because:
At this point I am not sure what to comment on Greataupair and I don’t think this conversation is going anywhere. I don’t understand why it is so hard to admit that Greataupair send me a disqualified au pair. In every business there are unqualified employee which I am sure it is understandable and I am hereI am here talking to you to get the issue resolved.However, now the problem is no longer a disqualified au pair but the hosnesty of your business. I have provided all the text message in true and real and I original format. I will also provide the full text message chain for reference for the public to judge. I am sure with a company like Greataupair, there are more dirty business and worse insistence than mine. I am leaving it to Revdex.com and the public to judge. The text message I provide with Greataupair local cordinator [redacted] Green is all true and real. But so far the company has falsified so much information. If the company provide the recorded conversation of mine and [redacted] Oconer, everyone will see how she threatened me to keep the au pair for 14days. But sadly I am the customer and does not have access to the recording as the company does. But, [redacted] Green’s text message and phone no on top is real and easy for everyone to judge. There’s even one message [redacted] mentioned the au pair is crazy and would not response to her...Well, I guess it does not matter any more if Greataupair falsifying all the information and even denying the true and legitimate copy of the text message.Greataupair is a dishonest and shady business to work with. Good luck with the rest of your au pair and customers 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:1)  I did not receive a voicemail from the business -- they either did not call or called someone else2)  We paid close to $1600 for less than a week of childcare which is unacceptable 3) American Express did not rule in the businesses favor, it is a clerical error4)  Two employees of the business verbally told me their would be a refund if it did not work out within 30 days5) The business sent an Au Pair to our home without a Local Childcare Coordinator in our area6) The Au Pair was outside of J-1 visa regulations when she arrived on October 20.  The last day for her to arrive legally at my home from the prior families home was October 18, so the Au Pair contract should be void as she was not a legal Au Pair.7) I will settle for a refund from the business of $988 --  which excludes my sunk costs of the Au Pair plane ticket $391 and the pay to the Au Pair that I paid directly of $200 and certainly does not cover my time wasted, hassle and scrambling to find a back up childcare provider when the Au Pair left with no notice.
Regards,
[redacted]

The complainant asserts that 1) GreatAuPair’s Regional Manager refused to assist her family and did not consider all of the evidence prior to removing her family from the au pair program;2) GreatAuPair refused to provide complainant with a refund of program fees, and 3) the au pair did not meet her expectations. Complainant’s selected au pair arrived on November 18, 2017. GreatAuPair’s Regional Manager became aware of concerns in the placement on November 30, 2017 through the Local Coordinator. At that time, the Local Coordinator was addressing all issues with both complainant and her au pair. In an effort to further address the issues, the Regional Manager reached out to GreatAuPair’s partner in China on December 1, 2017, and asked they connect with the au pair to get more information about the issues reported and help resolve any outstanding issues. The Local Coordinator advised that the issues were resolved and that the placement had greatly improved. This improvement was reported via email and through GreatAuPair internal reports on November 30th and again on December 5th. Additional concerns arose on December 14, 2017, and the Regional Manager connected with the Local Coordinator to address those concerns and resolve any outstanding questions. On December 22, 2017, the Local Coordinator contacted the Regional Manager and reported that intervention was needed. The Local Coordinator was unable to speak with the family due to personal travel plans. However, the Regional Manager was not on vacation, and promptly contacted the complainant at 10:10am on December 22, 2017 to discuss her concerns. In that call, GreatAuPair learned that despite previous concerns with her au pair, complainant had decided to take the au pair on vacation to California for the Christmas holiday and complainant and the au pair were no longer in the Portland area (the complainant’s home). After several conversations with the Regional Manager on December 22nd, the Complainant refused to continue housing the au pair and demanded that the au pair leave immediately. GreatAuPair’s Regional Manager asked the complainant to house the au pair through the Christmas holiday and assist in returning the au pair to complainant’s home in Portland, OR, where should could claim her personal belongings and stay with the assigned Local Coordinator. There was no request or demand that complainant house the au pair for 14 days. Complainant’s assertion that she was willing to house the au pair for any period of time beyond December 22, 2017 is simply untrue.GreatAuPair and its representatives were fully aware of the facts leading up to complainant’s removal of her au pair on December 22, 2017. GreatAuPair and its Regional Manager had been aware of concerns since the placement started. However, all previous issues had been discussed and resolved. Despite the prior issues, GreatAuPair did not agree with complainant’s decision to remove her au pair on December 22, 2017. GreatAuPair and its representatives made an informed decision to remove complainant from the au pair program because of her unreasonable demands and refusal to work with staff to find suitable accommodations for the au pair. Prior to deciding to remove the au pair, complainant was informed that her decision to do so was a breach of the Host Family Agreement and the consequences of that decision would be her family’s removal from the au pair program.Despite complainant’s assertions that her selected au pair was “crazy”, the au pair was fully vetted and approved pursuant to GreatAuPair and Department of State guidelines. Additionally,  complainant conducted several one-on-one interviews with the selected au pair before deciding to match and bring the au pair into her home. Additionally, both complainant and theau pair admitted that the au pair made no threats against complainant or her family. Instead, the au pair was requesting that complainant provide her with a schedule of work hours that day. Complainant refused this request and demanded the au pair work for an undetermined period.GreatAuPair does not and cannot guarantee a host family’s satisfaction with their selected au pair as the decision is solely based upon numerous subjective factors including the host family’s childcare needs, au pair and family personality, au pair experience, both party’s expectations, among others.Finally, in support of her position, complainant attaches several text messages purportedly establishing that the Local Coordinator agreed that complainant’s selected au pair wasunsuitable. GreatAuPair has researched and verified that the Local Coordinator did not send those text messages to complainant. Either complainant fabricated the messages to support her position or someone other than the GreatAuPair Coordinator sent those messages to complainant. Regardless, complainant’s use of fabricated messaging to support her claims in a public forum is an egregious act of dishonesty, one which could carry serious legal consequences.GreatAuPair and its representatives go to great lengths to assist program participants in experiencing a mutually beneficial relationship. In this case, as in every case, GreatAuPair andits representatives made every effort to achieve a positive outcome for all parties. Unfortunately, complainant refused to work with GreatAuPair and consider the safety andwelfare of her selected au pair. Due to this behavior, complainant was removed from the au pair program.

I first want to clarify that GreatAuPair.com is not a recruitment agency. GreatAuPair.com is an online job matching platform where caregivers and families can connect and find matches. Customers can search for free, create a profile for free and notify other members of their interest for free. A...

paid membership is required to message others directly. However, if a paid member contacts you directly, you do not have to be a paid member to message them back.  We do not require any registrants to pay for membership. The majority of our candidates find jobs without paying for membership. The key for candidates in finding jobs without paying for membership is in adding families to their Favorites List that they are interested in and that match their preferences. When a candidate adds a family to their Favorites list, the family receives an email notifying them of the candidate’s interest, as well as a link to the candidate’s profile so the family can read about their experience and job skills.                                    �...⇄ who have already paid for membership can contact candidates directly once notified of their interest. Most serious families are willing to pay for a membership. There are some candidates who consider membership in order to better take control of their search. However, it's really up to the individual and certainly not required. If this candidate would like to contact us to receive support on how to better utilize the free services we would be happy to assist her.  Sincerely, GreatAuPair Tell us why here...